Latest / Business Brain – The Entrepreneurs’ Podcast / Disco Bathrooms and Tipping Culture

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Disco Bathrooms and Tipping Culture · Business Brain – The Entrepreneurs’ Podcast

• 0:00
  Dave Hamilton: Business Brain, episode 764, for Wednesday, June 24th, Farmers Day, 2026.
• 0:08
  Shannon Jean: I love farmers, man.
• 0:10
  Dave Hamilton: Farmers are good. Yeah. Yeah.
• 0:12
  Shannon Jean: You watch Clarkson Farms on the Prime video?
• 0:15
  Dave Hamilton: I don't. No. Oh, dude.
• 0:18
  Shannon Jean: Highly recommend it.
• 0:20
  Dave Hamilton: What's this about now?
• 0:21
  Shannon Jean: Jeremy Clarkson, Farming in England. Okay. It's very interesting.
• 0:24
  Shannon Jean: It's really good. Yeah. There's a few seasons, you'll like it. I like it.
• 0:28
  Dave Hamilton: All right. Yeah.
• 0:31
  Dave Hamilton: Yeah. All right, well, let's start a show, shall we?
• 0:33
  Shannon Jean: Yeah, let's do it.
• 0:34
  Dave Hamilton: Okay.
• 0:38
  Dave Hamilton: Greetings, folks, and welcome to Business Brain, the show where you send in
• 0:42
  Dave Hamilton: some ideas or we come up with some ideas. We crunch them, we dissect them,
• 0:45
  Dave Hamilton: we use them to tune our business brains so that we can each level up our charmed
• 0:50
  Dave Hamilton: lives every single time we get together.
• 0:53
  Dave Hamilton: Our sponsors for this episode include bitdefender.com slash brain,
• 0:56
  Dave Hamilton: where you can save 30% on Bitdefender Ultimate Small Business Security,
• 1:00
  Dave Hamilton: and fanvue.com, F-A-N-V-U-E.com, where you can start your own creator journey
• 1:06
  Dave Hamilton: and start making some money. We'll talk more about both of those in a little bit.
• 1:10
  Dave Hamilton: For now, here in Durham, New Hampshire, I'm Dave Hamilton.
• 1:13
  Shannon Jean: And I'm here in Northern California. I'm Shannon Jean. How you doing, man?
• 1:18
  Dave Hamilton: I am, I'm good. I have a question for you, Shannon.
• 1:22
  Shannon Jean: Yes.
• 1:23
  Dave Hamilton: When was the last time you left no tip at a restaurant?
• 1:27
  Shannon Jean: Well,
• 1:30
  Shannon Jean: I would say yesterday. Wow. Because I have a rule. If you're standing up, there's no tip.
• 1:35
  Dave Hamilton: Okay.
• 1:37
  Shannon Jean: That's my rule. If I'm picking up, standing up, if I'm doing whatever.
• 1:40
  Shannon Jean: Now, if I'm at a bar and the bartender just made me a drink,
• 1:44
  Shannon Jean: that's a little different.
• 1:45
  Shannon Jean: Yeah. That's different. But for the most part, if I'm standing, I'm not tipping.
• 1:49
  Dave Hamilton: I like that. Okay. This feeds into kind of where I wanted to go with this.
• 1:54
  Dave Hamilton: And I had no idea what your answers to this question were. But it's been like
• 2:00
  Dave Hamilton: I a lot using your metrics.
• 2:03
  Dave Hamilton: I basically follow your metrics. Exactly.
• 2:06
  Dave Hamilton: OK, I'm standing. I'm not tipping, you know, but but then there's asterisks
• 2:10
  Dave Hamilton: to this. Yes, yes, of course.
• 2:12
  Dave Hamilton: And and bars are sort of a separate thing anyway. But bars are a good example.
• 2:18
  Dave Hamilton: I think we need to reset tipping culture. It's gotten out of control.
• 2:22
  Dave Hamilton: And where it, it, it was always like a little weird, but then when we had,
• 2:30
  Dave Hamilton: uh, COVID lockdowns and we knew that the service industry wasn't getting paid
• 2:34
  Dave Hamilton: the way that they would normally get paid for all the obvious reasons,
• 2:37
  Dave Hamilton: we started tipping on everything.
• 2:40
  Dave Hamilton: We started tipping on picking up takeout. We started tipping on like all these things.
• 2:43
  Dave Hamilton: And I was like, I was totally fine with it. I was making plenty of money during
• 2:47
  Dave Hamilton: COVID and I was happy to share that with people that weren't like, it was totally fine.
• 2:52
  Dave Hamilton: But that never really went away. And now we've got this weird thing where,
• 2:57
  Dave Hamilton: you know, I'm checking out at the freaking, you know, pharmacy.
• 3:00
  Dave Hamilton: And it's like, do you want to tip? And it's like, what? Why would I? No, no, I don't.
• 3:05
  Dave Hamilton: And yes. And but there's that moment of like, well, is there an expectation
• 3:09
  Dave Hamilton: that I should like all of this?
• 3:11
  Dave Hamilton: So I think we need to reset it.
• 3:13
  Dave Hamilton: And I love your example about bars. And I had bars on my list, too, because with a bar,
• 3:21
  Dave Hamilton: if if I'm going up and getting one drink and it's different when you have a
• 3:24
  Dave Hamilton: tab at the end of the night versus a time, although I don't know why that is
• 3:30
  Dave Hamilton: the case, but but I'm acknowledging what is not supporting it.
• 3:36
  Dave Hamilton: But in the scenario where it's one drink at a time, if you go up and order a
• 3:42
  Dave Hamilton: $7 beer, you're tipping them, let's say, a dollar, right? Yeah, a buck or two. Right.
• 3:48
  Dave Hamilton: Flat rate for making the drink for you. If I go up and order a $17 martini,
• 3:55
  Dave Hamilton: I am also tipping a buck or two.
• 3:57
  Dave Hamilton: Same amount as I would tip for a beer. Now, a martini actually takes longer to make than a beer.
• 4:03
  Shannon Jean: Yeah, or old-fashioned or whatever somebody makes.
• 4:06
  Dave Hamilton: But it's still, when you're doing that one drink at a time thing,
• 4:09
  Dave Hamilton: the general culture, and I'm sure somebody's going to write into feedback at
• 4:13
  Dave Hamilton: businessbrain.show and argue with me on this, and I love you for that. Thank you. Please do.
• 4:16
  Shannon Jean: Yes, please do. Yep.
• 4:18
  Dave Hamilton: But
• 4:21
  Dave Hamilton: that's kind of the standard. And...
• 4:24
  Dave Hamilton: I don't quite understand how we're going to fix this, but we need to we need
• 4:30
  Dave Hamilton: to reset things here because it's just gotten out of hand where,
• 4:35
  Dave Hamilton: you know, that the same if you start looking at dollars per hour that we're spending on this.
• 4:41
  Dave Hamilton: And it's like, OK, well, at one restaurant where a hamburger is ten dollars, the tip is is one price.
• 4:49
  Dave Hamilton: And then at another restaurant where a hamburger is twenty five dollars,
• 4:53
  Dave Hamilton: the tip is a different price for why. And I know I am asking that question rhetorically.
• 5:00
  Dave Hamilton: I know we can answer that question, but I, I, I really love the tipping culture
• 5:09
  Dave Hamilton: in Europe where a tip is actually like not expected.
• 5:15
  Dave Hamilton: Now I realized that, that it, it, in Europe, the wages are different.
• 5:19
  Dave Hamilton: Like it's, it's a whole different thing here.
• 5:21
  Dave Hamilton: You probably know this. If you're listening to this show, there is a lower minimum
• 5:26
  Dave Hamilton: wage for people that are in jobs that can, that can solicit for tickets. tips, right?
• 5:32
  Dave Hamilton: And that's, you know, that's great. And Shannon, technically,
• 5:36
  Dave Hamilton: you can solicit for tips, which is why we pay you a lower hourly wage for doing this show. No, no.
• 5:41
  Shannon Jean: There you go. At the end, I'm going to flip the iPad over. I have a few,
• 5:45
  Shannon Jean: just a couple of questions for you. I love how they ask that.
• 5:49
  Shannon Jean: They're going to, they're going to, they turn around and they go,
• 5:51
  Shannon Jean: there's just a couple of questions. And I'm like, yeah, where's the no button?
• 5:53
  Dave Hamilton: Where's the no button? Yeah.
• 5:55
  Shannon Jean: I mean, I was at, I paid $18 for a beer at the ballpark a couple of weeks ago
• 6:00
  Shannon Jean: and every, you know, you go up and they flipped the thing over. I was like, no.
• 6:06
  Shannon Jean: I'm not tipping for you to hand me a can of beer. I'm just not going to do it,
• 6:08
  Shannon Jean: especially when it's three times what it should be. Right.
• 6:12
  Shannon Jean: And, you know, that doesn't mean I don't have empathy for people in lower paying
• 6:16
  Shannon Jean: jobs. No. It's nothing to do with that.
• 6:17
  Dave Hamilton: No. But it's a separate thing. I love that tipping, and I'm a big fan of pendulums,
• 6:24
  Dave Hamilton: right? I mean, I'm talking metaphorical pendulums here. I mean,
• 6:26
  Dave Hamilton: pendulums themselves can be fine. That's not what this episode is about. Yeah.
• 6:29
  Dave Hamilton: Um where i believe we are
• 6:34
  Dave Hamilton: we are at an extreme of the tipping pendulum in in the unit usa right now and
• 6:40
  Dave Hamilton: i therefore like that because extremes of the pendulum when the pendulum's in
• 6:45
  Dave Hamilton: the middle change doesn't happen when the pendulum is
• 6:48
  Dave Hamilton: approaching an extreme there's becomes all this momentum and pushback and here
• 6:53
  Dave Hamilton: we are and i mean it's taken you know what we've done the I agree with you.
• 6:56
  Dave Hamilton: We never talked about tipping.
• 6:57
  Shannon Jean: Yeah, correct. And the other thing, like I was at a restaurant yesterday out
• 7:01
  Shannon Jean: on Ocean Beach in San Francisco.
• 7:03
  Shannon Jean: And when the bill came, there's two parts of this. Number one is when I was
• 7:09
  Shannon Jean: younger, I was told, oh yeah, you don't tip on the tax.
• 7:13
  Shannon Jean: You tip on the bill. Not that, and I was like, oh, that's interesting.
• 7:18
  Shannon Jean: Okay, I don't think anybody does that anymore.
• 7:19
  Dave Hamilton: Everybody just- It's been lost. That is a lost art. It's been lost, yeah.
• 7:22
  Shannon Jean: Yeah, lost art of tipping. uh and then the other thing that was on this bill,
• 7:28
  Shannon Jean: it being san francisco and maybe some other cities have this there was a six percent uh,
• 7:33
  Shannon Jean: like workers fund fee and i thought oh okay well six percent so i take my 20 percent and i low,
• 7:43
  Shannon Jean: i go down to 14 percent i'm just like okay well that's great but uh i i don't
• 7:50
  Shannon Jean: even i don't live in san francisco and you know i pay lots of fees where I live
• 7:54
  Shannon Jean: to help my local community.
• 7:56
  Shannon Jean: Right. So it's like, I feel, I don't feel compelled to add more on.
• 8:02
  Shannon Jean: I certainly don't tip on top of the...
• 8:05
  Shannon Jean: 10 over 10 sales tax yeah and the because i live in california and the six percent
• 8:11
  Shannon Jean: workers so there's 16 right there uh on top of the bill and then they want you
• 8:16
  Shannon Jean: to tip on top of that and you're right it's too much man it's gotten.
• 8:19
  Dave Hamilton: To be there's too many too much going on here and so i like it and it's becoming
• 8:26
  Dave Hamilton: if we had this conversation two years ago we'd probably get a lot more pushback than we would today.
• 8:34
  Dave Hamilton: But people have tired of this. It's like, how much is too much?
• 8:38
  Dave Hamilton: My daughter's getting married this week and they live in Italy much of the time. Oh, that's awesome.
• 8:42
  Shannon Jean: I didn't know it was this week. That's great. Congratulations. Thank you.
• 8:46
  Dave Hamilton: And they have many friends from Europe that are visiting here and it's been
• 8:52
  Dave Hamilton: somewhat comical coaching them through the tipping process.
• 8:57
  Dave Hamilton: We heard that they tipped the bagger at the grocery store because they didn't
• 9:00
  Dave Hamilton: know. like who should you tip and who should you not
• 9:03
  Shannon Jean: Puts that on the who puts that on the checkout.
• 9:06
  Dave Hamilton: It's so crazy i know but they you know they didn't know and that that was the
• 9:10
  Dave Hamilton: part where it was like oh we gotta talk about this like like the fact that
• 9:14
  Dave Hamilton: that seemed like a thing to someone who's learning this for the first time right
• 9:20
  Dave Hamilton: they're learning how to do it and then like i guess we tip this person too because
• 9:23
  Dave Hamilton: they're tip happy here in the u.s it's like oh okay wait a minute Wait a minute.
• 9:27
  Dave Hamilton: No, we don't do that. Like most of us don't anyway. So that's right. Yeah.
• 9:31
  Shannon Jean: I had to, uh, last week I went to an event and about halfway through somebody
• 9:36
  Shannon Jean: wasn't feeling great. So I had to put a couple, I got an Uber,
• 9:39
  Shannon Jean: I called an Uber for them.
• 9:40
  Shannon Jean: Sure. Uh, to get, to get a, get a ride home.
• 9:43
  Shannon Jean: And this couple of the, the.
• 9:47
  Shannon Jean: The wife, she'd never called an Uber. Okay. Never been in an Uber.
• 9:52
  Shannon Jean: And I was like, oh, okay, great. I'm going to cook you up. We'll get you home.
• 9:55
  Shannon Jean: And so she says, well, I'll just pay him directly.
• 9:58
  Dave Hamilton: I said, no, you won't.
• 9:59
  Shannon Jean: No, you won't. And then she's like, well, I'll do this. I'll tip him.
• 10:02
  Shannon Jean: I'm like, no, you won't. That's okay. I got it. Don't worry about it. Yeah.
• 10:05
  Shannon Jean: And so this concept is she's like, well, I can't, how does this work? What do I do?
• 10:10
  Shannon Jean: And then, you know, so they get home and I get the thing that pops up,
• 10:14
  Shannon Jean: Uber or Lyft is the same way.
• 10:16
  Shannon Jean: Says yeah how much you want tip and i noticed they they have added a uh a little,
• 10:23
  Shannon Jean: uh line right below that where you would you like to tip so and so it says a
• 10:27
  Shannon Jean: hundred percent of the tip goes to,
• 10:29
  Shannon Jean: you know the driver right so they're not because i know they're like doordash
• 10:32
  Shannon Jean: was kind of peeling off some of that to add to their uh add to their roi yeah but it's it's uh,
• 10:40
  Shannon Jean: Yeah, it's interesting. And I do think that it is crazy. And in the beginning,
• 10:45
  Shannon Jean: I felt weird pressing the no, like I was being judged immediately.
• 10:50
  Dave Hamilton: Yeah, and you probably are being judged.
• 10:53
  Shannon Jean: Yeah, but now I'm like, they don't know who I am. These people, this is ridiculous.
• 10:57
  Shannon Jean: When it's ridiculous when they ask for the tip, like the grocery store or the,
• 11:01
  Shannon Jean: you know, and the electronic checkout thing has exacerbated this.
• 11:05
  Dave Hamilton: Right? That's also exacerbated. You're right, yes.
• 11:07
  Shannon Jean: Yeah, yeah. And because if they're just giving you a piece of paper,
• 11:10
  Shannon Jean: it's one thing, sign off and go.
• 11:13
  Shannon Jean: And actually, it may not sound like this, but I'm a big tipper.
• 11:18
  Shannon Jean: If you take good care of me and the time and place is appropriate,
• 11:23
  Shannon Jean: dude, I'm happy to give you a big tip because I'm like, man, even if I'm standing up,
• 11:28
  Shannon Jean: if there was some kind of problem and you resolved it and you showed great customer
• 11:32
  Shannon Jean: service, dude, I'm all over it.
• 11:35
  Dave Hamilton: You give me a good customer experience, I will give you a good tip.
• 11:38
  Dave Hamilton: Right. But that's the thing is that we're not, we've lost that choice. Yeah.
• 11:43
  Shannon Jean: Because I'm burnt out of everything else because I shoved it in my face. And it is pendulum.
• 11:49
  Shannon Jean: You know, you can think the guardrail things, you go back and forth, right?
• 11:54
  Shannon Jean: And you could pick a topic and I could probably tell you like,
• 11:58
  Shannon Jean: oh yeah, that's ridiculous. And you go back and forth, back and forth. So it's interesting.
• 12:02
  Shannon Jean: I'd like to know, you know, if you, like my businesses aren't in that realm
• 12:08
  Shannon Jean: of tipping, although maybe they are.
• 12:09
  Dave Hamilton: I know this one, I just told you this one is, Shannon. You're allowed.
• 12:11
  Shannon Jean: Actually, I do have a little money bag thing on my X account that you can send me a tip.
• 12:15
  Dave Hamilton: That's right.
• 12:16
  Shannon Jean: Absolutely. But nobody ever has. But if your business is kind of in that realm,
• 12:22
  Shannon Jean: how do you handle it? Do you have customers that, you know, complain or just
• 12:27
  Shannon Jean: be like, oh, come on, this is crazy.
• 12:29
  Shannon Jean: And I'd also like to know So if you're using a point of sale system,
• 12:32
  Shannon Jean: either like on iPad or in the little, whatever you use to put the card in,
• 12:38
  Shannon Jean: Are there options to turn that off or does it just.
• 12:41
  Dave Hamilton: Come on by? Yeah, as a merchant.
• 12:43
  Shannon Jean: Can you adjust it? Because you're like, hey, I don't want to do this to my customers.
• 12:47
  Shannon Jean: Let us know. Feedback at businessbrain.show. We would like to hear from you.
• 12:51
  Dave Hamilton: Good stuff. And I know we have more about the customer experience to talk about.
• 12:55
  Dave Hamilton: We do. The next thing that I want to do is I want to talk about our sponsors.
• 13:00
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• 13:05
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• 14:33
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• 14:37
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• 14:40
  Dave Hamilton: And a quick question for the road warriors out there. When's the last time you
• 14:44
  Dave Hamilton: did real business on like coffee shop Wi-Fi, right?
• 14:47
  Dave Hamilton: When did you last check the company bank balance from, say, an airport lounge
• 14:52
  Dave Hamilton: or, you know, sent a contract from a hotel network that you'd never seen before, right?
• 14:58
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• 15:02
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• 16:04
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• 16:09
  Dave Hamilton: All right, Shannon, what do you got today?
• 16:11
  Shannon Jean: I was scrolling through X as I am often wanted to do.
• 16:16
  Shannon Jean: And I came across this thing that fit in really well with our concept that every
• 16:20
  Shannon Jean: business is in the experience business, or you should be, right?
• 16:23
  Shannon Jean: Even the most boring businesses, you can create a great experience.
• 16:26
  Shannon Jean: And in this case, the answer to that boring, to promoting your boring business was disco bathrooms.
• 16:34
  Shannon Jean: And I came across this. I shared this thing with you.
• 16:36
  Dave Hamilton: Dave. You said two words that I've never heard together before,
• 16:39
  Dave Hamilton: if I heard them correctly. Did you say disco bathrooms?
• 16:43
  Shannon Jean: I said disco bathrooms. I think you could have a t-shirt. You could make the shirt.
• 16:47
  Dave Hamilton: I'm going to wear, like I wear stupid shirts for some of my gigs.
• 16:51
  Dave Hamilton: I'm just going to have one that says disco bathrooms and that's it.
• 16:53
  Shannon Jean: Disco bathroom. That's it. Yes.
• 16:55
  Dave Hamilton: Maybe a urinal and a disco ball.
• 16:59
  Shannon Jean: Yeah, disco ball. Perfect. Sure. I think it'd be great. And I thought,
• 17:02
  Shannon Jean: what is this? And basically, this is a gas station somewhere in the south.
• 17:07
  Shannon Jean: And on their marquee up there, it says, we have disco bathrooms.
• 17:13
  Shannon Jean: And so this woman who, let me see if I can pull this up.
• 17:18
  Shannon Jean: This woman, what's her name on her account?
• 17:22
  Shannon Jean: Nancy, Nancy H, posted on X and said, what? This is crazy. So she filmed themselves
• 17:28
  Shannon Jean: going in and they go into this bathroom. It's a marathon,
• 17:35
  Shannon Jean: gas station. Gas station is what it is. Let me turn off Sam to watch this.
• 17:38
  Shannon Jean: And as they go in, there's a sign that says disco bathrooms this way.
• 17:43
  Shannon Jean: They go in, and the bathroom stalls have a man dancing and a woman dancing,
• 17:50
  Shannon Jean: right? And then you go in, and there's a disco ball hanging up,
• 17:53
  Shannon Jean: and there's a big button that says, do not press this button.
• 17:57
  Shannon Jean: And of course, everybody says, do not push this red button.
• 18:02
  Shannon Jean: The lights go off, the disco ball comes, the music comes on.
• 18:08
  Shannon Jean: And everything's over, spying around. It's amazing.
• 18:12
  Shannon Jean: If you're watching this on YouTube, which you should be, you can see this video
• 18:16
  Shannon Jean: that Dave is playing in there now. It's pretty amazing.
• 18:19
  Shannon Jean: And I was like, man, this is exactly what I mean.
• 18:22
  Shannon Jean: If, you know, it doesn't matter what business you have, you can make it interesting.
• 18:26
  Shannon Jean: You can make it fascinating. You can make it irreverent. You can come up with
• 18:31
  Shannon Jean: things and make it memorable.
• 18:33
  Shannon Jean: That's the main thing, memorable. So this, she posted this on June 18th.
• 18:37
  Shannon Jean: It's got over a million views just on X.
• 18:40
  Shannon Jean: I'm sure it's an Instagram post as well that it's got, you know,
• 18:44
  Shannon Jean: millions of views up there as well.
• 18:46
  Shannon Jean: Look at all that free exposure that something as simple as this.
• 18:51
  Shannon Jean: And just add that to your marketing routine. It doesn't cost you much money.
• 18:57
  Shannon Jean: It's like, how can we be different? Can we have a weird looking sign?
• 19:01
  Shannon Jean: Can we have, you know, a strange, I don't know, name? Can you,
• 19:07
  Shannon Jean: you know, mine with TechRestore was when you called, we talked about this,
• 19:11
  Shannon Jean: I think was the voicemail or the auto attendant. Right, what can you do?
• 19:15
  Shannon Jean: I recorded this a certain way and I tried to joke around about it because everybody
• 19:18
  Shannon Jean: hates those things. And I kept with them the whole time If they press this, they did this.
• 19:23
  Shannon Jean: And so just think about ways to do it and how to be creative.
• 19:27
  Shannon Jean: And if you're not sure about it, ask your AI, you know, say,
• 19:31
  Shannon Jean: hey, I'm an accountant or I'm a landscape construction business.
• 19:34
  Shannon Jean: And these yahoos on this podcast business brain, they were talking about being
• 19:38
  Shannon Jean: weird and coming up with something memorable.
• 19:41
  Shannon Jean: What would you suggest? I think my business is boring. What could I do?
• 19:44
  Dave Hamilton: Yeah.
• 19:45
  Shannon Jean: If you're a plumber, have you seen the wrap on the plumber where the toilet is the side of the door?
• 19:52
  Shannon Jean: And so the driver is above so the line.
• 19:54
  Dave Hamilton: Looks like he's sitting on the toilet.
• 19:55
  Shannon Jean: It looks like he's sitting on the toilet. People remember that.
• 19:57
  Shannon Jean: They post pictures of it online.
• 19:59
  Dave Hamilton: As soon as you started describing it. Like there I was. Yeah.
• 20:01
  Shannon Jean: So that's what I'm talking about is you're gonna get all kinds of great exposure.
• 20:06
  Shannon Jean: You get all kinds of word of mouth. People remember it.
• 20:10
  Shannon Jean: They joke around about it. Even it's the stupidest thing.
• 20:14
  Shannon Jean: It's just such a way to level up and to differentiate yourself.
• 20:17
  Shannon Jean: So I highly recommend it. We're all in the experienced business.
• 20:20
  Shannon Jean: And if you have some ideas, let us know. We'll share them here on the show,
• 20:23
  Shannon Jean: feedback at businessbrain.show.
• 20:25
  Dave Hamilton: I have another question for you, Shannon. Yes, sir. What's this episode's big takeaway?
• 20:31
  Dave Hamilton: I have a vote. I mean, we both have a vote, but I have an idea.
• 20:34
  Shannon Jean: I think the big takeaway is you've got to find ways to differentiate yourself.
• 20:38
  Dave Hamilton: Yep, same. That's it. Every business is in the experience business.
• 20:42
  Shannon Jean: That's the takeaway. Every business should be in the experience business.
• 20:46
  Dave Hamilton: Well, no. I think every business is in the experience business. Well, that's true.
• 20:51
  Shannon Jean: Because you're either having a boring experience.
• 20:54
  Dave Hamilton: Whether you're aware of this or not. Yes. Yeah.
• 20:58
  Shannon Jean: The music in your waiting room. Why does that have to be terrible?
• 21:02
  Dave Hamilton: You know, the, I have a whole, there's actually a whole science to,
• 21:06
  Dave Hamilton: to what music is okay. 80s music.
• 21:09
  Dave Hamilton: That's the, the most recent music you can play where the lyrics,
• 21:15
  Dave Hamilton: even though the themes might be offensive to some or whatever, the lyrics are not.
• 21:19
  Dave Hamilton: I love it. And that's also why modern country works because a lot of that stuff,
• 21:24
  Dave Hamilton: right? Same kind of thing. So the 80s and country, there's a reason that a lot
• 21:29
  Dave Hamilton: of people, but anyway, I'm, I'm But maybe in between those songs,
• 21:32
  Shannon Jean: You could actually talk and be like, hey there. Sorry. That's right.
• 21:36
  Dave Hamilton: Make it funny. Make it funny.
• 21:39
  Shannon Jean: Thank you for coming to WDEN.
• 21:42
  Dave Hamilton: Your favorite dentist radio. Exactly.
• 21:45
  Shannon Jean: Make it funny. Why not? It's funny. And now you have a thought partner with
• 21:49
  Shannon Jean: Claude or Chatsukatine.
• 21:51
  Shannon Jean: They're not funny, but they can help you do funny things. Correct.
• 21:55
  Shannon Jean: Or do interesting things.
• 21:55
  Dave Hamilton: Oh, absolutely. Yeah.
• 21:57
  Shannon Jean: Figure it out, man.
• 21:58
  Dave Hamilton: Thanks for hanging out. and make sure you visit businessbrain.com Nope, don't do that.
• 22:05
  Dave Hamilton: Businessbrain.show slash blueprint to get this episode's big takeaway.
• 22:11
  Dave Hamilton: That's where we're going to find that stuff for you.
• 22:13
  Shannon Jean: You got it. Do I have that right? Yeah, blueprint or blueprints.
• 22:19
  Dave Hamilton: Blueprints, that's right. Thanks for hanging out, folks. We'll see you on Friday.
• 22:24
  Shannon Jean: See ya.