Latest / Leader Fuel with Dr Linda Travelute
#97 Your Most Difficult Employee Is Surprisingly Your Most Engaged
Most leaders measure engagement by looking at a dashboard. Survey scores went up two points, participation held steady, the consultant seems pleased. In this episode Dr. Linda Travelute makes the surprising case that the number on that chart is telling you almost nothing, and that the real engagement signal in your organization is walking around in the body of the person you brace yourself for, the one you call, “difficult”.
The anchor story in this episode is Boeing. In November 2016, Boeing surveyed the employees whose job was to represent the FAA inside the company. Thirty nine percent…
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