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55: The System for High-Touch Without High-Stress with Taylor Hedden
What if your clients don't actually need you to be available 24/7?
So many business owners equate exceptional client experience with constant responsiveness—but that's often what leads to burnout. In this episode, Julie sits down with systems strategist and Dubsado expert Taylor Hedden to unpack how thoughtful systems can actually create a more personal client experience, not a less personal one.
Together they explore why founders overcomplicate their client journeys, the touchpoints clients actually remember, and how automation can remove stress without removing humanity. If you've ever felt…
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