Latest / Epic Entrepreneurs / How A Local Radon Pro Protects Homes Without Panic with Alex Micco, Alpha Radon LLC

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How A Local Radon Pro Protects Homes Without Panic with Alex Micco, Alpha Radon LLC · Epic Entrepreneurs

• 0:45
  SPEAKER_00: Hi everyone.
• 0:46
  SPEAKER_00: Welcome to this week's episode of Epic Entrepreneurs.
• 0:50
  SPEAKER_00: I am Cliff McCray with Action Coach Business Growth Partners, where we work with local business owners to turn big ideas into real scalable growth.
• 0:58
  SPEAKER_00: Today I'm excited to be joined by Alex Miko with Alpha Radon.
• 1:02
  SPEAKER_00: Alex, how are you doing today?
• 1:04
  SPEAKER_01: I'm doing good.
• 1:05
  SPEAKER_01: How about yourself?
• 1:06
  SPEAKER_00: I'm doing wonderful.
• 1:07
  SPEAKER_00: And I'm really, really excited to have you on.
• 1:09
  SPEAKER_00: So if you don't mind, let's go ahead and jump right into things.
• 1:12
  SPEAKER_00: Let's do it.
• 1:13
  SPEAKER_00: All right.
• 1:14
  SPEAKER_00: So, you know, radon is invisible and easy for homeowners to ignore.
• 1:19
  SPEAKER_00: How do you explain the risk without creating fear?
• 1:22
  SPEAKER_01: So when it comes down to it, I think a lot of people understand what radiation is and that it's bad.
• 1:28
  SPEAKER_01: And I think if you can translate to someone that radon gas is just microdoses of radiation, I think that's when they start to grasp, oh wow, this is a problem that I should probably look into taking care of.
• 1:42
  SPEAKER_00: Okay, okay, okay.
• 1:43
  SPEAKER_00: And now we kind of jumped right into it.
• 1:45
  SPEAKER_00: So let's just kind of take it a little step back.
• 1:47
  SPEAKER_00: So what does, you know, what do radon, what is what do you guys do for the community?
• 1:51
  SPEAKER_01: So mainly as far as our community outreach, we do a lot of golf outings and we're sponsors for a few.
• 1:56
  SPEAKER_01: The one that we've been doing the longest is is actually for a gentleman who went to the same high school as us, and he was in a drinking and driving accident and was currently in, or was for a while in a coma.
• 2:08
  SPEAKER_01: And so we we always sponsor that.
• 2:10
  SPEAKER_01: We show up every year.
• 2:11
  SPEAKER_01: They're actually friends, kind of close friends.
• 2:15
  SPEAKER_01: And so we always try and make sure that we show up for them and just show face and be part of the community rather than just stick strictly to business.
• 2:23
  SPEAKER_00: Okay, okay.
• 2:25
  SPEAKER_00: And who's Alex Miko as a person?
• 2:26
  SPEAKER_00: What do you got going on in personal life?
• 2:28
  SPEAKER_01: I'm just a funny, goofy, professional guy.
• 2:30
  SPEAKER_01: I wear a lot of hats.
• 2:32
  SPEAKER_01: I like I like to have a good time, but I know when it's time to buckle down, you have to be serious.
• 2:37
  SPEAKER_01: But I think laughter is a good form of medicine.
• 2:40
  SPEAKER_00: Yeah, no, definitely, definitely.
• 2:41
  SPEAKER_00: You know, because that's the thing.
• 2:43
  SPEAKER_00: I mean, I talk about this all the time that, you know, we spend so much time working, right?
• 2:47
  SPEAKER_00: So it's like if you can't have a little bit of fun while you're at work, spend it all you'll be pretty much spending your whole life working, then man, you're gonna have a miserable life, right?
• 2:54
  SPEAKER_00: Right, exactly.
• 2:56
  SPEAKER_00: So, Alex, what did your path look like before Alpha Radon?
• 3:00
  SPEAKER_00: And what led you into this highly specialized field?
• 3:03
  SPEAKER_01: So before I got involved in radon, you know, I was young, I didn't know what I wanted to do, I was about 21 years old, and I got involved with an electrical company.
• 3:12
  SPEAKER_01: I thought I wanted to be an electrician.
• 3:14
  SPEAKER_01: I thought, you know what, I think there's gonna be a good surge in this profession.
• 3:18
  SPEAKER_01: And so I got a job working as basically a helper, for lack of a better term.
• 3:25
  SPEAKER_01: And I thought, you know, develop my skills and eventually become an electrician, make a good earning wage.
• 3:31
  SPEAKER_01: And the the gentleman I was working for, he couldn't get me enough hours.
• 3:36
  SPEAKER_01: And so I that was a problem.
• 3:38
  SPEAKER_01: And I asked him, what else can we do?
• 3:40
  SPEAKER_01: And he said, I have a subsidiary radon company that I can push you off on, do a little bit of that work.
• 3:45
  SPEAKER_01: And I said, okay, yeah, why not?
• 3:47
  SPEAKER_01: Got involved in that.
• 3:49
  SPEAKER_01: Sure enough, the same problem happened between the two, couldn't get me enough hours to work a job worth working.
• 3:55
  SPEAKER_01: And so I had gone to school for a few years, and my major was entrepreneurship, believe it or not.
• 4:00
  SPEAKER_01: And I told him, I was like, hey, why don't you let me help you grow the business?
• 4:05
  SPEAKER_01: You win, I win, I get more hours.
• 4:08
  SPEAKER_01: Everyone wins.
• 4:09
  SPEAKER_01: There's no harm, no foul.
• 4:10
  SPEAKER_01: And he didn't want to trust a 21-year-old with that, with that task.
• 4:15
  SPEAKER_01: And so I had to take things into my own hands.
• 4:17
  SPEAKER_01: I left, I started my own company, and here I am eight years later.
• 4:21
  unknown: Wow.
• 4:23
  SPEAKER_00: That's awesome.
• 4:23
  SPEAKER_00: That's awesome.
• 4:24
  SPEAKER_00: That's really good.
• 4:24
  SPEAKER_00: So you just really hit the ground running.
• 4:27
  SPEAKER_00: So yeah, yeah, that's awesome.
• 4:29
  SPEAKER_00: So you have said that neighboring homes can test completely differently.
• 4:32
  SPEAKER_00: What does Western Pennsylvania's geology teach you that surprises most customers?
• 4:37
  SPEAKER_01: So, Western Pennsylvania, we have a lot of mines.
• 4:41
  SPEAKER_01: Not all areas have mines, and basically those mines can act as underground tunnels to divert radon from one place to another.
• 4:51
  SPEAKER_01: And I don't think, I mean, a lot of people do understand that, but maybe not enough.
• 4:56
  SPEAKER_01: But we also have mountainous and hilly terrain, lots of topography.
• 5:02
  SPEAKER_01: And when you have hills and mountains, you typically will get looser materials in areas where there's not clay, at least.
• 5:09
  SPEAKER_01: And those looser materials that are more porous can help promote radon coming to the surface of the earth and ultimately into your home.
• 5:16
  unknown: Wow.
• 5:17
  SPEAKER_00: Yeah.
• 5:18
  SPEAKER_00: Okay.
• 5:19
  SPEAKER_00: Now, what would you say, you know, and this is in regards to just your business, you know, in general.
• 5:23
  SPEAKER_00: And I kind of want you to be as candid as you can.
• 5:25
  SPEAKER_00: So, what would you say is your biggest challenge that your business is facing right now?
• 5:29
  SPEAKER_01: My biggest challenge is that my my industry is very real estate driven.
• 5:34
  SPEAKER_01: And so basically the process of how I do work is someone's purchasing a home and they run a radon test as part of their home inspection.
• 5:43
  SPEAKER_01: If they fail that test, they have a set amount of time before a closing date that they need to get that work completed in in order to meet that closing date.
• 5:52
  SPEAKER_01: So basically, someone calls me and says, Hey, I just got a radon test back.
• 5:56
  SPEAKER_01: Can you get here in two weeks?
• 5:57
  SPEAKER_01: And if I can't get there in two weeks, they start looking elsewhere.
• 6:01
  SPEAKER_01: So it's very, very time sensitive that I get on it as quickly as possible.
• 6:07
  SPEAKER_01: And unlike other contractors who may build decks or do roofs, people are willing to wait months for that.
• 6:13
  SPEAKER_01: So you can book out months.
• 6:14
  SPEAKER_01: I have to keep churning and burning, and I never really know for certain if I have work more than three weeks out.
• 6:21
  SPEAKER_00: Yeah, that's gotta be stressful, right?
• 6:23
  SPEAKER_00: Because I mean, you can only I mean you can only do so much.
• 6:25
  SPEAKER_00: So now are you working, are you alone or do you have a team of the case?
• 6:28
  SPEAKER_00: I have a partner.
• 6:29
  SPEAKER_00: Okay, great, great.
• 6:30
  SPEAKER_00: And what's his name?
• 6:31
  SPEAKER_00: Go ahead and introduce him.
• 6:32
  SPEAKER_01: His name is Bryce Honig.
• 6:34
  SPEAKER_01: He is our certified mitigation specialist.
• 6:37
  SPEAKER_01: I'm our certified testing specialist, but we've both been along for every installation up to this point.
• 6:42
  SPEAKER_00: Now, what do you believe is, you know, other than that, what do you believe is preventing the business from reaching its next level and kind of its its big potential?
• 6:53
  SPEAKER_01: No, that's a good question.
• 6:54
  SPEAKER_01: I I think about this all the time.
• 6:56
  SPEAKER_01: In our business, it it requires a leap.
• 6:59
  SPEAKER_01: And, you know, sometimes you have hesitations, you have real life going on in the background, real finances that come into play.
• 7:06
  SPEAKER_01: And in order for me to take my next leap, you would basically have to bring in another individual to work for you.
• 7:13
  SPEAKER_01: And it makes you wonder is it worth bringing that person in and sacrificing some of my pay now for hopefully a long-term return?
• 7:21
  SPEAKER_00: Okay.
• 7:22
  SPEAKER_00: Now, are you close to that right now, or are you not that hiring an employee or anything like that to come on?
• 7:29
  SPEAKER_00: We're relatively close to that, yes.
• 7:32
  SPEAKER_01: Like I said, we only schedule out two weeks.
• 7:34
  SPEAKER_01: So some weeks it feels like I'm way closer to that than I am, and other weeks it feels like I'm way further away from it than I am.
• 7:39
  unknown: Yeah.
• 7:40
  SPEAKER_00: So you're really just trying to find that balance and kind of, you know, making sure that if you bring somebody on, you'll have to work for them continuously, right?
• 7:46
  SPEAKER_01: Right.
• 7:46
  SPEAKER_01: Because I would hate, I would hate to bring somebody in and say, after three weeks, hey, listen, we don't have work for you, and I got to pay my bills, so I got to dump you off.
• 7:54
  SPEAKER_01: I mean, that would just be terrible.
• 7:56
  unknown: Yeah.
• 7:56
  unknown: Yeah.
• 7:57
  SPEAKER_00: Oh, definitely, definitely.
• 7:59
  SPEAKER_00: Now, you know, kind of digging into that question a little bit more.
• 8:01
  SPEAKER_00: What what have you already tried and why do you think it has not fully worked yet?
• 8:07
  SPEAKER_01: We we've tried a little bit of everything, and there's still a lot more we probably could try.
• 8:12
  SPEAKER_01: And we've done everything from banking on word of mouth, and that only gets you so far.
• 8:16
  SPEAKER_01: We've tried Home Advisor and Angie Leads, which I'm I'm very much against at this point in my career.
• 8:25
  SPEAKER_01: We've we've tried going into offices, real estate offices, introducing ourselves and you know, bringing them food and whatnot.
• 8:32
  SPEAKER_01: But as everyone kind of finds out they can work from home, it turns out a lot of these realtors aren't going to their offices as much.
• 8:41
  SPEAKER_01: So it becomes a more of a mission of calling and reaching out to them and making more of an effort to meet with them individually rather than getting into a group setting.
• 8:50
  SPEAKER_01: Which I have done.
• 8:51
  SPEAKER_01: I have gone into offices and given a quick presentation, basically explaining who I am, what we do, and how we could help.
• 8:59
  SPEAKER_01: I mean, I there's a lot that we have done, there's a lot that we could do.
• 9:04
  SPEAKER_01: I'm certainly not at 100%, and that's why we're here.
• 9:06
  SPEAKER_01: We're here to grow.
• 9:07
  unknown: Yeah.
• 9:08
  SPEAKER_00: Yeah.
• 9:08
  unknown: Yeah.
• 9:08
  SPEAKER_00: Okay.
• 9:09
  SPEAKER_00: That's fair.
• 9:09
  SPEAKER_00: That's fair.
• 9:10
  SPEAKER_00: Now, what do you wish customers that work with you understood before hiring a company in your industry?
• 9:17
  SPEAKER_01: I wish they understood the individual that they would be dealing with.
• 9:22
  SPEAKER_01: A lot of people are very cost and price driven.
• 9:25
  SPEAKER_01: Oh, this is the cheapest price.
• 9:27
  SPEAKER_01: This is who I want to go with because it hurts my pocket the least.
• 9:30
  SPEAKER_01: What I pride myself in and what I value is that when you call me, you're dealing with an owner.
• 9:37
  SPEAKER_01: I personally am going to show up to every installation.
• 9:39
  SPEAKER_01: And if there is a problem and you call me, or if we install and our levels don't quite get to where they need to be on the first try, I'm going to answer.
• 9:46
  SPEAKER_01: I'm going to be back and I'm going to get your problem solved.
• 9:50
  SPEAKER_01: A lot of people are just so focused on saving that extra hundred dollars, maybe$200, and then they call the company to come back and fix something and they don't answer.
• 9:58
  SPEAKER_01: And when they do, they say it's going to be a month till we can get back.
• 10:01
  SPEAKER_01: And I think that's kind of invaluable dealing with someone who's is driven to get your problem solved.
• 10:07
  SPEAKER_00: Yeah, that's huge, man.
• 10:08
  SPEAKER_00: Yeah, no, you're you're exactly right.
• 10:10
  SPEAKER_00: You don't know how many times I hear that and deal with that.
• 10:12
  SPEAKER_00: It's just, you know, like you said, communication, follow-through, you know, following up with folks, you know.
• 10:18
  SPEAKER_00: I hear that a lot where people are reaching out to these folks, you know, business owners, whatever the case may be, and they don't get a call back.
• 10:24
  SPEAKER_00: It's huge, it's huge.
• 10:25
  SPEAKER_00: You know, I don't know what I don't know why that is.
• 10:27
  SPEAKER_00: It's like we have so many ways to communicate now, but we we can't.
• 10:30
  SPEAKER_00: You know, we can pick up text, you can email, you don't even have to pick up the phone, and it's like we can't we can't even do that.
• 10:35
  SPEAKER_01: So right.
• 10:37
  SPEAKER_01: No, I agree.
• 10:40
  SPEAKER_00: Now Alex, about 80% of your work has been described as real estate driven.
• 10:46
  SPEAKER_00: How do you manage the pressure of transaction deadlines while still doing technically sound work?
• 10:52
  SPEAKER_01: Sound so becoming efficient at your work is crucial.
• 10:55
  SPEAKER_01: When we first started, I would I would say an installation would take us somewhere give or take in the realm of four or five hours because you're still figuring things out.
• 11:03
  SPEAKER_01: Whenever I got into this, yeah, I had a little bit of background in it, but I wasn't really incentivized to to get it done in a in the efficient manner.
• 11:12
  SPEAKER_01: But basically understanding the steps to the installation and prepping as much as you can beforehand.
• 11:21
  SPEAKER_01: So our radon fans can always be basically wired and with a switch on them before we even show up to an installation.
• 11:29
  SPEAKER_01: So as I'm driving to a job, I can have my partner wire up a fan.
• 11:32
  SPEAKER_01: When we show up, we're ready to hit the ground running without having to sacrifice and end up with hasty work.
• 11:40
  SPEAKER_01: And we do we do warranty all of our work physically.
• 11:43
  SPEAKER_01: We'll give a craftsmanship guarantee.
• 11:45
  SPEAKER_01: So if someone has a problem, they give us a call.
• 11:48
  SPEAKER_01: Even if a tree falls into your system and knocks it off the building, we will come back and fix that free of charge.
• 11:53
  SPEAKER_01: Which I know that's something I can't prevent, but I'm willing to take that risk for people to let them know.
• 11:59
  SPEAKER_01: We do good work.
• 12:00
  SPEAKER_01: I stand by it.
• 12:07
  SPEAKER_01: Yeah, absolutely.
• 12:07
  SPEAKER_01: So we have one-year physical protection on our systems.
• 12:10
  SPEAKER_01: So if anything happens in the first year, which will basically give you enough time to run through every kind of weather scenario, like a strong storm, a strong, strong wind day, heavy rains.
• 12:19
  SPEAKER_01: We have a three-year warranty on all of our levels staying below 4.0, which is the EPA's recommended action level for radon.
• 12:26
  SPEAKER_01: And then we give a manufacturer a five-year warranty on the fan as well, in which we don't charge labor to replace.
• 12:32
  SPEAKER_01: So if someone's fan dies at four years and six months, we'll be back completely free of charge to replace that fan.
• 12:39
  SPEAKER_01: The switch is outside, the fan is outside.
• 12:41
  SPEAKER_01: You shouldn't even have to call off of work for us to come out and replace that.
• 12:45
  unknown: Nice.
• 12:46
  SPEAKER_00: Nice, nice.
• 12:48
  SPEAKER_00: So, how about how many hours are a week are you working in and out of the business right now, would you say?
• 12:52
  SPEAKER_01: I would say right now, somewhere between, I mean, some weeks 30, some weeks 35.
• 12:58
  SPEAKER_01: We're certainly not at max capacity quite yet.
• 13:01
  SPEAKER_00: Now, how much would you how much of that work, you know, or how much of that time is spent doing work someone else could eventually own?
• 13:09
  SPEAKER_01: I would say, I mean, technically almost all of it.
• 13:13
  SPEAKER_01: Are there things there are things that I would prefer to do down the line, like like dealing with customers, answering phones, answering technical questions, things like that.
• 13:21
  SPEAKER_01: But I mean, technically, it is all trainable work.
• 13:25
  SPEAKER_01: If I theoretically wanted to, I could be one of those guys who's just always at a different vacation destination and have someone trained to take care of everything.
• 13:35
  SPEAKER_01: But I don't I don't foresee that happening in the next year or two.
• 13:39
  SPEAKER_00: Yeah, yeah.
• 13:39
  SPEAKER_00: Seems like you're more hands-on.
• 13:41
  SPEAKER_00: You want to be involved in the day-to-day, right?
• 13:43
  SPEAKER_01: I do.
• 13:43
  SPEAKER_01: I wouldn't I wouldn't say that I'm a control freak, but I do say that if I'm gonna put my name on something, I want it to be done right.
• 13:50
  SPEAKER_01: If someone calls me with a problem, I need to know that it was either an honest mistake or that it was a freak accident.
• 13:58
  SPEAKER_00: I love that.
• 13:58
  SPEAKER_00: I love that answer.
• 14:00
  SPEAKER_00: So, Alex, what would you say is your greatest strength right now as a business owner?
• 14:05
  SPEAKER_01: I would say communication, having the emotional intelligence to deal with people, understand what they're thinking, and work with them to get their problem solved.
• 14:14
  SPEAKER_01: So a lot of people will just kind of run through a script of what people want to hear.
• 14:20
  SPEAKER_01: And I like to talk to people as human beings.
• 14:23
  SPEAKER_00: Now, what is one leadership or business skill you know you still need to improve on?
• 14:27
  SPEAKER_01: One leadership or business skill that I think I need to improve on.
• 14:31
  SPEAKER_01: I will say, I absolutely hate dealing with paperwork.
• 14:35
  SPEAKER_01: So my my father is he's a 5% owner.
• 14:38
  SPEAKER_01: He originally funded us, and I kept him involved.
• 14:41
  SPEAKER_01: So I kind of pushed some of that stuff off on him, but he can't do that forever.
• 14:45
  SPEAKER_01: And I certainly know that I'm I'm lacking in a lot of just payroll and basically anything on a computer or on a piece of paper.
• 14:52
  SPEAKER_01: Those are all areas that I could absolutely improve on because I like to be so hands-on, I'm so indulged in the work that that's become more my specialty than the administrative aspect of it.
• 15:05
  SPEAKER_00: Yeah.
• 15:06
  SPEAKER_00: Okay, okay.
• 15:08
  SPEAKER_00: Now, Alpha Radon has, you know, reportedly completed more than 1,000 mitigation projects.
• 15:14
  SPEAKER_00: You know, what systems or standards helped you deliver that volume without compromising safety or quality?
• 15:21
  SPEAKER_01: Like I said, it all just kind of comes down to being efficient.
• 15:25
  SPEAKER_01: So basically, from start to finish, I the way a job happens, I get a phone call from someone.
• 15:32
  SPEAKER_01: They basically say they need a quote.
• 15:34
  SPEAKER_01: And so I can, at this point, I I've been in so many houses and I understand the situations that nine times out of ten, I'm able to give an accurate estimate over the phone.
• 15:44
  SPEAKER_01: Unless someone has a crawl space or a very unique home, I can, I can basically cut out that whole estimate process.
• 15:53
  SPEAKER_01: And if I and I I am very transparent and I say, hey, listen, I've I have asked you these questions and you've you know hopefully answered honestly.
• 16:00
  SPEAKER_01: If I do show up and find something different, that price is subject to change.
• 16:05
  SPEAKER_01: But very, very rarely does that actually happen.
• 16:08
  SPEAKER_01: And I think that's probably the biggest contributor to being efficient and being able to get that many installations done, not wasting time where time doesn't need to be wasted.
• 16:20
  unknown: Yeah.
• 16:20
  SPEAKER_00: It's actually surprising you say that.
• 16:22
  SPEAKER_00: That a lot of so a lot of people give you pretty much the clear and clear picture of what's going on for the most part.
• 16:27
  SPEAKER_01: Yeah, I have a questionnaire of of all the important parts that I need to know.
• 16:32
  SPEAKER_01: And then before we do, before we do any work, I mean, we do show up fully prepared for an installation.
• 16:37
  SPEAKER_01: I do a visual inspection, make sure everything checks out.
• 16:39
  SPEAKER_01: And assuming they were telling the truth and everything looks good, we get started on site.
• 16:43
  SPEAKER_01: And if they did, you know, answer a question incorrectly, I explain that, hey, it may need to fluctuate a few hundred dollars this way or that way.
• 16:52
  SPEAKER_01: I mean if they're okay with that, great.
• 16:54
  SPEAKER_01: And if they're not okay with that, they can tell me to kick rocks and they don't owe me a dime.
• 16:58
  SPEAKER_01: It's it's just part of the risk I have to take.
• 17:01
  SPEAKER_00: I love that answer.
• 17:02
  SPEAKER_00: I love that answer.
• 17:03
  SPEAKER_00: Now, you you've kind of talked about this a little bit already, but I want to kind of dig into it just a little bit more.
• 17:08
  SPEAKER_00: You know, you know, communication is better than most, you know, quality of work, you know, efficiency, all that good stuff.
• 17:14
  SPEAKER_00: Is there anything else that you think you're doing better than your competitors out there?
• 17:20
  SPEAKER_01: Yeah, I mean, other than treating people like people, I I I would venture to say I'm absolutely the most honest radon mitigator in my area.
• 17:29
  SPEAKER_01: So frequently, what I'll run into is not real estate transaction driven, but if I find an individual homeowner who has a very borderline level, we'll say a 4.1 or a 4.5 or something like that, and I show up and I find that they they have a French drain, I will a lot of times recommend hey, instead of paying me$1,500 give or take, why don't you go and buy yourself some coke, maybe spend$100, seal this French drain, and I'll give you a test kit.
• 17:58
  SPEAKER_01: And if you run that and it passes, great, that's totally fine.
• 18:01
  SPEAKER_01: Keep monitoring it.
• 18:03
  SPEAKER_01: And if not, at that point, if you still need me, give me a call and I'd be happy to help.
• 18:07
  SPEAKER_01: I would venture to say that basically no one else would be willing to do that.
• 18:13
  SPEAKER_01: Because at the end of the day, they're people, and it it does actually feel good saving someone over a thousand dollars.
• 18:20
  SPEAKER_01: Especially when you know everyone can't necessarily afford that.
• 18:23
  SPEAKER_01: It it is satisfying.
• 18:26
  SPEAKER_00: Yeah, yeah, it's tough out here.
• 18:27
  SPEAKER_00: So you know, you know you're helping somebody out, just telling them, yeah.
• 18:30
  SPEAKER_00: I mean, it is, you know, gas is a million dollars a gallon and all this stuff, and then yeah, it's it's right.
• 18:37
  SPEAKER_00: Saving people money is always good, yeah.
• 18:38
  SPEAKER_01: Right.
• 18:38
  SPEAKER_01: And these people just made the biggest purchase of their lives.
• 18:40
  SPEAKER_01: The last thing they want to be doing is paying them a thousand to fifteen hundred dollars for something else.
• 18:45
  SPEAKER_00: I love it, love it, love it.
• 18:47
  SPEAKER_00: Love the honesty.
• 18:48
  SPEAKER_00: So, yeah, that's definitely something you're doing better than compared, you know, more more at a higher rate than your competitors, I would say.
• 18:53
  SPEAKER_00: Absolutely.
• 18:54
  SPEAKER_00: Yeah.
• 18:56
  SPEAKER_00: Now, let's say a qualified lead comes in, right?
• 18:59
  SPEAKER_00: Person calls you, they're perfect, they got everything going, right?
• 19:02
  SPEAKER_00: It's a perfect job for you.
• 19:04
  SPEAKER_00: How confident are you that it becomes a customer?
• 19:09
  SPEAKER_01: It really depends on are they price or quality driven.
• 19:14
  SPEAKER_01: If they're quality driven, I feel very confident.
• 19:17
  SPEAKER_01: If they are price driven, we'll say 50% confident.
• 19:23
  SPEAKER_01: Because like I said, we we aren't necessarily the cheapest, but you will get a quality product and you will get the most attention from me.
• 19:31
  SPEAKER_01: And if people value that, I I feel good that they'll head my way and they understand where I'm heading with this project.
• 19:38
  SPEAKER_00: Now, you you've kind of talked about it before.
• 19:40
  SPEAKER_00: I don't know if you've ever had have you actually had to hire anybody even temporary yet for your business?
• 19:46
  SPEAKER_01: So I have, but not for expansion reasons.
• 19:49
  SPEAKER_01: So uh several years ago, I actually broke my hip skiing.
• 19:52
  SPEAKER_01: Oh man.
• 19:53
  SPEAKER_01: And so with a broken hip, you cannot do contracting work, I found.
• 19:57
  SPEAKER_01: And so we did have to 1099 somebody out for it, it's about seven or eight weeks.
• 20:03
  SPEAKER_01: I broke my hip and basically had to just sit still and let it weld back together.
• 20:08
  SPEAKER_01: And we found a young kid, and my partner was able to work with him, get him trained up, and the work pace was a little slower.
• 20:15
  SPEAKER_01: So we made sure we didn't suffer in quality, but it was definitely an adaptation I wasn't expecting to make.
• 20:22
  SPEAKER_00: Now, did you actually okay, so did you actually hire him or did you use like a temp agency to kind of do it for you?
• 20:28
  SPEAKER_01: So we actually knew him.
• 20:29
  SPEAKER_01: Well he was a friend.
• 20:31
  SPEAKER_01: He is significantly younger, but he's he was a friend of ours.
• 20:34
  SPEAKER_01: And so we we basically asked around because we were scrambling.
• 20:37
  SPEAKER_01: We had to find somebody.
• 20:38
  SPEAKER_01: And we just said, Hey, I know that you're not making as much money as I could pay you, at least for this short period of time.
• 20:44
  SPEAKER_01: Do you want to take it?
• 20:45
  SPEAKER_01: And he said, Yeah, let's go for it.
• 20:47
  SPEAKER_01: And so we gave him the the speed run crash course.
• 20:50
  SPEAKER_01: Bryce did a lot of the heavy lifting until he could get the hang of things, which maybe took a few weeks.
• 20:56
  SPEAKER_01: But we got it done, and by the time I came back, we were able to keep him on for a little bit, just give him some busy work to alleviate myself while I fully recovered.
• 21:07
  SPEAKER_01: But yeah, it was it was quite a quite a stressful situation, to be honest.
• 21:11
  SPEAKER_00: Oh, yeah, I'm sure, I'm sure.
• 21:13
  SPEAKER_00: Now, and this quite this next question is hypothetical, but let's just, you know, kind of say, let's say if you know you woke up tomorrow, you know, and and business just suddenly doubled or even tripled overnight.
• 21:23
  SPEAKER_00: What would you say would be the very first thing that would break?
• 21:27
  SPEAKER_01: We would immediately need vehicles.
• 21:29
  SPEAKER_01: We would immediately need workers.
• 21:32
  SPEAKER_01: Now, that's that's probably one of the tricky parts of my in my job is that in in this trade specifically is finding someone who has any kind of radon experience, which is basically never gonna happen.
• 21:46
  SPEAKER_01: So immediately we need to find someone, we would need to get them trained or at least familiarized so they can be along with either Bryce or myself, who is trained and can guide them along each job until they can get the hang of things.
• 21:59
  SPEAKER_00: All right.
• 22:00
  SPEAKER_00: I love that.
• 22:00
  SPEAKER_00: Love that.
• 22:01
  SPEAKER_00: All right, perfect.
• 22:01
  SPEAKER_00: So let's go ahead and get into you know the this or that.
• 22:05
  SPEAKER_00: You know, basically what it is is I'm going to give you two things to choose from.
• 22:08
  SPEAKER_00: You just choose one of them and then kind of give me, you know, kind of a little spiel or a little paragraph on why you chose it.
• 22:13
  SPEAKER_00: Okay.
• 22:18
  SPEAKER_00: Coffee or energy drink?
• 22:19
  SPEAKER_00: Energy drink all day.
• 22:23
  SPEAKER_01: I I will say I am a weekend latte drinker.
• 22:27
  SPEAKER_01: But for the most part, give me a 12-ounce Red Bull and I'm good to go.
• 22:31
  unknown: Nice.
• 22:32
  unknown: I love it.
• 22:33
  SPEAKER_01: I love it.
• 22:34
  SPEAKER_00: Early bird or not night owl?
• 22:36
  SPEAKER_01: I am a night owl.
• 22:37
  SPEAKER_01: Absolutely.
• 22:39
  SPEAKER_01: That's my quiet time.
• 22:42
  SPEAKER_00: Yep.
• 22:42
  SPEAKER_00: Yep.
• 22:42
  SPEAKER_00: No, I get it.
• 22:43
  SPEAKER_00: I mean, it's so nice because it's like the whole world is shut off.
• 22:46
  SPEAKER_00: It's quiet.
• 22:47
  SPEAKER_00: And you can, you know, get into your mind, do something, whatever, play some fortnight, like you said earlier.
• 22:55
  SPEAKER_01: Yeah, no, that's exactly it.
• 22:57
  SPEAKER_01: It's it's everything's turned off and I'm still on, and I'm in control at that point.
• 23:02
  SPEAKER_01: It's it's me time.
• 23:04
  SPEAKER_00: Unfortunately, it's it's kind of it's kind of hurt me.
• 23:07
  SPEAKER_00: Uh unfortunately, I'm I'm just not a morning person at all.
• 23:09
  SPEAKER_00: And I don't even try to fake it.
• 23:10
  SPEAKER_00: Like, you know how you have a period in your life where you're like, man, can I try to get up earlier, try to be more of an early bird?
• 23:16
  SPEAKER_00: And I just I learned my lesson that I'm just a nine owl.
• 23:19
  SPEAKER_00: It's it is what it is.
• 23:20
  SPEAKER_01: I'm just it's right to me.
• 23:22
  SPEAKER_01: No, I I completely get that.
• 23:23
  SPEAKER_01: I went through a phase maybe a couple months ago where I'm I need I need to lose a few pounds.
• 23:27
  SPEAKER_01: So I would get up at six o'clock in the morning, I'd hop on this treadmill, I'd watch, you know, a YouTube video or a show to keep me busy, and you know, get a shower, get to work.
• 23:36
  SPEAKER_01: And I did that for like a month straight, and I I did lose weight, but I was so exhausted, my body wasn't used to it.
• 23:44
  SPEAKER_01: And I I said, you know what?
• 23:46
  SPEAKER_01: This is gonna have to be an afterwork thing.
• 23:47
  SPEAKER_01: I I can't I just can't get up at six o'clock every day.
• 23:50
  SPEAKER_01: It's not for me.
• 23:51
  SPEAKER_01: Yeah, yeah.
• 23:52
  SPEAKER_00: No, I get it totally.
• 23:54
  SPEAKER_01: Dogs or or cats?
• 23:56
  SPEAKER_01: I'm a cat guy.
• 23:57
  SPEAKER_01: I've I've always had cats growing up.
• 23:59
  SPEAKER_01: I will say I am in the market for both right now because my my girlfriend does want a dog, and I do want a cat, so we are compromising in getting one of each.
• 24:08
  SPEAKER_01: But for the most part, I'm a cat guy.
• 24:12
  SPEAKER_00: Mountains or cat or mountains or beach.
• 24:15
  SPEAKER_01: That's a tough one.
• 24:17
  unknown: Yeah.
• 24:17
  SPEAKER_01: That's a tough one.
• 24:18
  SPEAKER_01: I think I'm a mountain guy.
• 24:20
  SPEAKER_01: I like the weather of the beach.
• 24:22
  SPEAKER_01: I hate sand.
• 24:23
  SPEAKER_01: I do not like sand.
• 24:24
  SPEAKER_01: It gets in everything.
• 24:26
  SPEAKER_01: You have to completely wash yourself as soon as you leave.
• 24:29
  SPEAKER_01: And I think I like the beauty of the mountains.
• 24:31
  SPEAKER_01: I would go mountains.
• 24:33
  SPEAKER_00: Yeah, I'm the same way.
• 24:35
  SPEAKER_00: Phone call or text?
• 24:37
  SPEAKER_01: Depends on what it's for, but usually phone call.
• 24:42
  SPEAKER_01: Basically, something I could solve in 30 seconds ends up taking 10 minutes if you do it through text.
• 24:47
  SPEAKER_01: So I'd rather just figure it out, get it passed, move on to the next thing, whether it's casual or business.
• 24:53
  SPEAKER_00: Okay.
• 24:54
  unknown: Okay.
• 24:54
  SPEAKER_00: So either testing or mitigation?
• 25:00
  SPEAKER_01: Mitigation.
• 25:02
  SPEAKER_01: It's challenging, it's fun.
• 25:04
  SPEAKER_01: It stimulates my brain a lot more than testing.
• 25:07
  SPEAKER_01: Testing is boring.
• 25:08
  SPEAKER_01: It's necessary, but it's boring.
• 25:10
  SPEAKER_01: You're basically just driving around, dropping off canisters, saying hi, saying bye very quickly.
• 25:15
  SPEAKER_01: And mitigation gives you time to challenge yourself and gives you enough time to meet your customer and get to know them a little more.
• 25:22
  SPEAKER_00: Planner or go with the flow?
• 25:24
  SPEAKER_01: Planner.
• 25:25
  SPEAKER_01: I I need if I sit on my calendar, I have no clue what I'm doing.
• 25:29
  SPEAKER_01: I my calendar is what I live by.
• 25:35
  SPEAKER_01: Even if it's a personal event.
• 25:36
  SPEAKER_01: That's that's the only way I can do it.
• 25:38
  SPEAKER_00: Crawl space or basement?
• 25:40
  SPEAKER_01: Basement.
• 25:41
  SPEAKER_01: Any day of the week.
• 25:42
  SPEAKER_01: Have you ever been in a crawl space?
• 25:44
  SPEAKER_00: Yes, I have.
• 25:45
  unknown: Yep.
• 25:46
  SPEAKER_00: Enjoy it.
• 25:47
  SPEAKER_00: Okay.
• 25:48
  SPEAKER_00: You get it.
• 25:49
  SPEAKER_00: You get it.
• 25:51
  SPEAKER_00: And especially like if it's really, really hot out.
• 25:53
  SPEAKER_01: Oh god, when it's muggy.
• 25:55
  unknown: I don't know.
• 25:55
  unknown: No thanks.
• 25:56
  SPEAKER_01: So attics, uh yeah, attics are.
• 25:58
  SPEAKER_01: I mean, when you refer to crawl space, does that include attic?
• 26:01
  SPEAKER_01: Okay, yeah, then that is an absolute, I couldn't stress any more basement.
• 26:06
  SPEAKER_00: New construction or older homes?
• 26:09
  SPEAKER_01: New construction, they are they're typically a little cleaner and they're they're very predictable.
• 26:14
  SPEAKER_01: They all have gravel underneath of them, which makes my job a little more simple, versus trying to drill through someone's basement floor and pulling air through clay.
• 26:24
  SPEAKER_01: It's much easier to pull air through gravel.
• 26:27
  SPEAKER_01: I compare it to when you finish a drink at a restaurant and you're pulling air through the ice in your straw versus trying to drink a frozen milkshake.
• 26:35
  SPEAKER_00: Higher for skill or higher for attitude?
• 26:39
  SPEAKER_01: I mean, in a perfect world, both, but I would say higher for skill.
• 26:44
  SPEAKER_01: Like I said, I want to make sure everything's done right.
• 26:46
  SPEAKER_01: And I feel like that would be the only way I can I can be confident that it is done right.
• 26:51
  SPEAKER_00: Okay.
• 26:51
  SPEAKER_00: Yeah, you're one of the few that's actually said that.
• 26:53
  SPEAKER_00: Most people say, oh, I can teach it, I can teach it.
• 26:55
  SPEAKER_00: So you can, but not always.
• 27:01
  SPEAKER_00: Netflix binge or YouTube rabbit hole.
• 27:03
  SPEAKER_00: You kind of answered this earlier.
• 27:05
  SPEAKER_01: Oh, yeah, I think I'm a YouTube rabbit hole kind of guy.
• 27:08
  SPEAKER_00: Any particular reason?
• 27:09
  SPEAKER_00: Just love YouTube?
• 27:10
  SPEAKER_01: I think it's just a lot more diverse.
• 27:12
  SPEAKER_01: You can figure out basically anything.
• 27:15
  SPEAKER_01: It's it's just it's just a wealth of information on YouTube.
• 27:20
  SPEAKER_01: I mean, I do I do like my my Netflix time, but I've always been a YouTube guy.
• 27:26
  SPEAKER_00: Superman or Batman?
• 27:28
  SPEAKER_01: That's tough.
• 27:30
  SPEAKER_01: You know what's weird?
• 27:31
  SPEAKER_01: Is I'm not super even versed on either.
• 27:33
  SPEAKER_01: I don't know who they are, but I've I don't think I've watched either one.
• 27:37
  SPEAKER_01: But I think I like what Superman stands for, but I think Batman is cooler.
• 27:43
  unknown: Yeah.
• 27:44
  SPEAKER_01: So I I'll go, I'll go Batman just to keep it interesting.
• 27:48
  SPEAKER_00: Pizza or tacos?
• 27:50
  SPEAKER_01: Pizza.
• 27:50
  SPEAKER_01: Specifically Buffalo chicken pizza.
• 27:53
  SPEAKER_00: I do love me some Buffalo chicken pizza, so I'm with you on that.
• 27:56
  SPEAKER_01: It's one of my things, man.
• 27:58
  SPEAKER_01: Those in bacon cheese fries.
• 28:00
  unknown: Okay.
• 28:01
  SPEAKER_00: Any particular place you want to shout out?
• 28:03
  SPEAKER_00: In the Pittsburgh area?
• 28:05
  SPEAKER_01: Um Yolandas in Manaka.
• 28:09
  SPEAKER_01: Manaca, Pennsylvania, those are Yolondas.
• 28:11
  SPEAKER_01: They have an amazing Buffalo chicken pizza.
• 28:14
  SPEAKER_01: If you're going for a typical cheese pizza, I would go to police station pizza in Ambridge.
• 28:20
  SPEAKER_01: Thick Sicilian crust, and they do this unmelted cheese deal where whenever they're done cooking it, they'll throw an unmelted cheese on it.
• 28:27
  SPEAKER_01: It's takeout only.
• 28:28
  SPEAKER_01: So on the drive home, it does melt on top, and something about it is just amazing.
• 28:33
  SPEAKER_00: Bourbon or beer?
• 28:35
  SPEAKER_01: Beer.
• 28:36
  SPEAKER_01: Beer.
• 28:36
  SPEAKER_01: I am not a liquor guy at all.
• 28:40
  SPEAKER_01: It's just it's too strong.
• 28:42
  SPEAKER_01: I don't like the taste.
• 28:43
  SPEAKER_01: I like the casual feel of a beer much better.
• 28:45
  SPEAKER_00: Yeah.
• 28:47
  SPEAKER_00: Yeah, it's easier to just kind of just sip on a beer and just chill.
• 28:50
  SPEAKER_01: Right.
• 28:51
  SPEAKER_01: Exactly.
• 28:52
  SPEAKER_00: Barbecue or steak?
• 28:55
  SPEAKER_01: That's tough.
• 28:56
  SPEAKER_01: I I do have to go steak, but it's close.
• 28:59
  SPEAKER_00: Sunrise or sunset?
• 29:02
  SPEAKER_01: I sunset.
• 29:04
  SPEAKER_01: As much as I'd like to say sunrise because it's the beginning of a new day, I think sunsets are just prettier.
• 29:11
  SPEAKER_01: Sneakers or boots?
• 29:13
  SPEAKER_01: Sneakers.
• 29:14
  SPEAKER_01: Give me comfortable footwear all day.
• 29:16
  SPEAKER_01: Even even my work boots are on clouds.
• 29:19
  SPEAKER_00: Okay.
• 29:22
  SPEAKER_00: Jeep or pickup truck?
• 29:24
  SPEAKER_01: Jeep.
• 29:25
  SPEAKER_01: I own one.
• 29:25
  SPEAKER_01: I've had two in the past, and it it's it's my favorite.
• 29:30
  SPEAKER_01: Apple or Android?
• 29:32
  SPEAKER_01: Apple, for sure.
• 29:34
  SPEAKER_01: Not that I've ever had Android, but I I guess they got me trained pretty well.
• 29:39
  SPEAKER_01: I gotta stick with Apple.
• 29:42
  SPEAKER_00: Call of Duty or Mario Kart?
• 29:45
  SPEAKER_01: Call of Duty, I'd say.
• 29:47
  SPEAKER_01: If I grew up on it, I'm gonna stick with it.
• 29:50
  SPEAKER_00: Lottery win or free vacations for life?
• 29:54
  SPEAKER_01: I got lottery win, because if you play your cards right, you can go on those vacations still.
• 30:00
  SPEAKER_00: And dream vacation or dream home is the last one.
• 30:04
  SPEAKER_01: Dream home.
• 30:05
  SPEAKER_01: I'm I'm all for experiences, but you gotta make sure that your home feels like home.
• 30:11
  SPEAKER_00: Yep, totally agree.
• 30:12
  SPEAKER_00: I mean, you take a vacation for what, a couple of weeks, but you're gonna be in that home for every day for however long, you know?
• 30:18
  SPEAKER_01: Right, right.
• 30:19
  SPEAKER_01: A home is basically forever.
• 30:21
  unknown: Yeah.
• 30:22
  unknown: Yeah.
• 30:23
  SPEAKER_00: So yeah, I'm with you on that.
• 30:24
  SPEAKER_00: All right, perfect.
• 30:25
  SPEAKER_00: Yeah, so I appreciate you getting through that, this or that.
• 30:27
  SPEAKER_00: Nice to see a little bit about your personality there.
• 30:29
  SPEAKER_00: So, you know, all of this talk of AI and self-automation, you know, where do you see your industry and your and your company heading over the next, let's say 10 years from now?
• 30:39
  SPEAKER_00: Where do you see your industry heading uh with all of this AI and self-automation talk?
• 30:43
  SPEAKER_01: In reference to AI, I mean, along with a lot of the trades, I don't think it'll affect the work aspect of it.
• 30:50
  SPEAKER_01: The behind the scenes aspect, advertising, answering phone calls, troubleshooting, things like that.
• 30:56
  SPEAKER_01: I could see it playing a more important role.
• 30:59
  SPEAKER_00: Now, as far as your company in particular, where do you see, you know, I know people say 2030, that sounds like a big number, but 2030 really is only it's right around the corner.
• 31:08
  SPEAKER_00: It's actually three and a half years from now.
• 31:10
  SPEAKER_00: Where do you want your particular company to be by 2030, let's say?
• 31:14
  SPEAKER_01: By 2030, I I would really, really expect us to have a second crew.
• 31:20
  SPEAKER_01: Two vans, four guys going out, doing anywhere between three to five installations a day.
• 31:27
  SPEAKER_01: That would be the goal for for the next three and a half years.
• 31:30
  SPEAKER_00: All right.
• 31:31
  SPEAKER_00: Now, if there was, you know, and let's say this is hypothetical hypothetical, but if there is one thing you could change about your business in the next 90 days, what would it be and why?
• 31:41
  SPEAKER_00: Let's say by Halloween.
• 31:42
  unknown: Yeah.
• 31:43
  SPEAKER_00: Let's say by Halloween, what would you want to change about your business or improve by by Halloween if you could?
• 31:48
  SPEAKER_01: If I could, I mean, kind of the same, the same idea there is enough work to bring somebody on.
• 31:55
  SPEAKER_01: I think that's ultimately the goal I'm heading toward right now is getting enough work to fulfill the need to have somebody else here because I'm so overloaded.
• 32:05
  unknown: Okay.
• 32:06
  SPEAKER_00: Okay.
• 32:07
  SPEAKER_00: And then and then to follow up with that, you know, obviously where where do you where where do you think it could be?
• 32:12
  SPEAKER_00: And then there's where do you actually think it will be?
• 32:14
  SPEAKER_00: Like, you know, not where do you want it to be, but where do you actually think in 90 days.
• 32:18
  SPEAKER_00: Let's say if we talk together on Halloween, where will your business be by then?
• 32:21
  SPEAKER_00: In actuality, in reality.
• 32:23
  SPEAKER_01: In actuality, I mean, every quarter we seem to inch closer to that goal.
• 32:28
  SPEAKER_01: It's hard to put a number or a percentage on it, but uh we will be closer.
• 32:33
  SPEAKER_01: I can promise you that.
• 32:35
  SPEAKER_01: In the in my industry, as it gets colder, more HVAC systems turn on, which ultimately bring more radon gas into people's homes.
• 32:44
  SPEAKER_01: So colder months are our busy season, and the busy seasons are a good gauge of where we're heading.
• 32:51
  SPEAKER_00: Okay, okay.
• 32:52
  SPEAKER_00: Gotcha.
• 32:53
  SPEAKER_00: Well, hey, anything next for the, you know, what is next for Alpha Radon?
• 32:57
  SPEAKER_00: You know, what and what should uh people be excited about coming up in the near future?
• 33:01
  SPEAKER_01: So honestly, just more better quality service.
• 33:07
  SPEAKER_01: There's nothing in our in our industry that really changes.
• 33:11
  SPEAKER_01: A lot of even our standards are very old school, and I don't see that that may going anywhere.
• 33:18
  SPEAKER_01: Just consistent good work, knowing that I'm not going to change.
• 33:23
  SPEAKER_01: I'm not going to suffer quality.
• 33:25
  SPEAKER_01: I'm not going to suffer my my communication skills.
• 33:28
  SPEAKER_01: And if you deal with me now and you need to take me up on a warranty later, or you buy another home, just know that I'll be the same person.
• 33:35
  SPEAKER_00: Okay.
• 33:35
  SPEAKER_00: All right.
• 33:36
  SPEAKER_00: Love it.
• 33:36
  SPEAKER_00: Love it.
• 33:37
  SPEAKER_00: All right, Alex.
• 33:37
  SPEAKER_00: Well, hey, man, it was great to have you on.
• 33:39
  SPEAKER_00: I'm really, really, really was excited to have you on and really loved your answers, man.
• 33:42
  SPEAKER_00: You gave some great perspective on this, wishing you continued success.
• 33:46
  SPEAKER_00: Any last words for the audience before we go ahead and sign off?
• 33:49
  SPEAKER_01: Go to Home Depot or Lowe's, buy a test kit, and test your home for radon.
• 33:53
  SPEAKER_01: It could save you or it could save someone else in your family for$30.
• 33:56
  SPEAKER_01: It's worth it.
• 33:58
  unknown: Wow.
• 33:58
  SPEAKER_00: Okay.
• 33:59
  SPEAKER_00: Okay.
• 33:59
  SPEAKER_00: I love it.
• 34:00
  SPEAKER_00: Love it.
• 34:01
  SPEAKER_00: You want to shout yourself out?
• 34:02
  SPEAKER_00: You know, obviously we'll put your stuff here in the description.
• 34:04
  SPEAKER_00: But where's the best, what's the best way for someone to reach out to you if they they're interested?
• 34:08
  SPEAKER_01: Yeah, I mean, just Google us Alpha Radon LLC.
• 34:11
  SPEAKER_01: We're in Western Pennsylvania.
• 34:12
  SPEAKER_01: That's probably the best way to get hold of me.
• 34:14
  SPEAKER_01: Or we can be found on Alpha underscore radon underscore PGH on Instagram.
• 34:19
  SPEAKER_01: If you want to see some videos of stuff that we do, um I upload semi-frequently.
• 34:24
  SPEAKER_01: Or you could just visit our website at alpha radonlc.com.
• 34:29
  unknown: Okay.
• 34:30
  SPEAKER_00: Perfect.
• 34:30
  SPEAKER_00: Any social media besides that?
• 34:32
  SPEAKER_00: Aaron.
• 34:34
  SPEAKER_01: We're on Facebook.
• 34:34
  SPEAKER_01: I'm not as active on there.
• 34:36
  SPEAKER_01: That is also another thing on my to-do list that I need to be more active on.
• 34:40
  SPEAKER_00: Yeah, yeah.
• 34:41
  SPEAKER_00: TikTok is the big one, it seems.
• 34:43
  SPEAKER_00: So, but you TikTok is so big, it's so much to do, you probably have to hire somebody to do that.
• 34:48
  SPEAKER_01: Yeah.
• 34:49
  SPEAKER_01: You're not kidding.
• 34:51
  unknown: Yeah.
• 34:52
  SPEAKER_00: So all right, Alex.
• 34:53
  SPEAKER_00: Well, thank you again for coming on.
• 34:54
  SPEAKER_00: Really appreciate you coming, and I wish you and Alpha Radon continued success in the future.
• 34:58
  SPEAKER_01: Not a problem, Bill.
• 34:59
  SPEAKER_01: And thank you very much.
• 35:00
  SPEAKER_01: And I hope the best for you as well.