Latest / Good Morning From The Chicken Coop! / Season 4 - Episode 161 - Emotions in Business

Transcript

Season 4 - Episode 161 - Emotions in Business · Good Morning From The Chicken Coop!

• 0:01
  Hey everybody, welcome to the good morning from the Chicken
• 0:04
  Coop podcast. My name is Kim Johnson and I am
• 0:07
  a mastermindset coach, creative strategist, and also happened to
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  be a farmer. This is my chicken coop and I
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  come out here every day to record a podcast to teach
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  distinctions, possibilities, new ways of thinking, and just bring
• 0:20
  some joy into the world. So welcome to the Coop and let's
• 0:23
  start your day off in a fantastic way.
• 0:27
  Hey everybody, good morning from the Chicken Coop.
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  We are talking today about how hard it is to understand in our
• 0:36
  businesses how emotions show up in business.
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  Now this may be something that we don't like to talk about
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  because nobody wants to admit that we have to deal with
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  emotions in our business. But let me tell you my friends,
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  it is without a question something that is real and it
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  happens all the time. And it doesn't matter if your
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  business is teeny tiny and you have a, you know, a food cart or
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  you are dealing in a billion dollar business, emotions show
• 1:05
  up everywhere. I coach many people at many
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  different levels, entrepreneurs, you know, people all the way up
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  to traitors, you know, you name it, vast different types of
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  people. And the one thing I can assure
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  you that is across the board is this challenge of dealing with
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  emotions. And there are a lot of people in
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  leadership positions that do not want to face the fact that
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  emotion is something you must deal with.
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  And they, they, they think, oh, well, there's no place for it in
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  this business. There's no place for it here.
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  There's no place for it in the boardroom.
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  OK, You can absolutely say that's an ideal thing to, to put
• 1:50
  together and say there's no place for it.
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  But that does not mean that it's not present.
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  That does not mean that you shouldn't take care of it.
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  It's there and it shows up. And if you ignore it, my
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  friends, if you ignore what's going on, it will come and bite
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  you directly in the ass. And I'm just being very frank
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  and saying it that way because it's true.
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  Too many times we believe things will work itself out or let them
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  deal with it on their own. And that's not how it works with
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  human beings. Every decision that we make is
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  predicated on emotion. And that is the rooster making
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  that weird noise. And I have no idea what he is
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  trying to warn everybody about. Or that strange little message
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  coming from Rufus right now. Definitely weird.
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  And he's staring here and staring at me.
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  So back to this you, you can't trust one that the people around
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  you are going to tell you the truth, they're going to tell you
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  the truth. They want you to know.
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  That is a fact. When I go into companies and I
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  have this program that Ioffer for people where I come in and I
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  like embed myself with my team in your company for a number of
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  days. And we dissect the emotional
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  state of affairs for your teams. And we tell you, OK, here's
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  where they are, here's what's the challenges.
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  We don't report what people specifically are saying.
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  We don't tattle on people, but we say is, you know, 20% of your
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  people are feeling this, 30% of your people are feeling this.
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  And we give them an idea of where people are emotionally
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  because they need to know, they need to understand.
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  And nine times out of 10, they are completely unaware of what
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  is really going on. And when people have the
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  anonymity to come in and know, hey, this is confidential.
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  We're not going to say what you said.
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  We're just going to report trends and we're going to give
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  them information. And then we create a plan that
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  helps them understand how to move people emotionally so you
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  can get the tasks done. Now, I developed doing this
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  probably, I don't know, 10 years ago, maybe a little bit longer.
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  And I will tell you, every single time I do it, I am always
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  blown away by how much the companies don't know, how much
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  the executives don't know, how much the team leaders don't
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  know. And the ones that do know things
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  stick their head in the sand pretending they're ostriches and
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  it'll work itself out. My friends, it never works
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  itself out. You must address it.
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  There are big pink elephants in the middle of the room and
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  people pretend they're not even there.
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  And it doesn't do you any good and it costs you time, it costs
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  you money, it costs you people. Good people will walk away from
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  you at some point because they are fed up with it.
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  So the reason we are talking about this today is if you are
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  in business, if you are building a business, if you are working
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  with people, if you are subcontracting with people, if
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  you are have humans around you, you will encounter the situation
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  and you must be emotionally aware of what's happening in
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  order to navigate it. And you must understand the
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  leader that you need to be in order to do that must take
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  account of the emotions, because you can give them the best
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  training programs, you can give them the best tools.
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  But if they are emotionally I'll equipped to do the job,
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  everything won't work. It doesn't matter how many times
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  you teach them a sales script. It doesn't matter how many times
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  you tell them to say it the right way.
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  If they don't want to make the calls because they feel like
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  they're stupid, they're still not going to get you what your
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  outcome is. So nothing is more important
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  than dealing with the emotions that are in front of you.
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  Nothing. That's that's the bottom line.
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  And quite honestly, it's the part that people overlook the
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  most. So really take an inventory of
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  that if this is something that is affecting your life.
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  All right, my friends, I hope you have a blessed day and I
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  will see you tomorrow. Bye.