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How Southwest Airlines Mastered the Ten-Minute Turnaround
Episode 34 of The Operator's Manual examines the operational system behind Southwest Airlines' legendary ten-minute aircraft turnaround. Lucas and Luna break down the exact choreography—how ground crews coordinate baggage unloading, refueling, and passenger boarding in parallel, why the process depends on standardized roles and real-time communication, and how this single efficiency unlocked Southwest's low-cost advantage and high aircraft utilization. They also explore why other airlines struggle to replicate the model, and what happens when the system breaks. A tight…
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