Latest / HumanPrint: How to Use AI Without Losing Yourself
Episode 7: Who's Actually Driving This Thing
What this episode is about
In 2024, Air Canada's chatbot gave a customer the wrong information about bereavement fares — and when he filed a claim, the airline tried to argue the chatbot was basically its own separate entity, not their responsibility. The tribunal said no. And that ruling is the whole episode: you don't get to outsource the judgment and keep the authority. Those two things travel together.
In this episode
Why most AI overuse starts with completely reasonable tradeoffs — "I'll fix it after," "just this once," "I'm sure it's fine" — and how those add up to a habit you didn't…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.