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The Fifth Discipline: Solve root causes with systems thinking (Peter M. Senge)
Why do workplace fires keep coming back six months after you put them out? In this episode, Ryan and Emily break down Peter Senge’s landmark business classic, The Fifth Discipline, revealing why our obvious fixes often engineer our next disasters. Human organizations operate in feedback loops, not straight lines. When you apply low-leverage symptomatic fixes—like mandating overtime to clear support backlogs—the system inevitably pushes back with burnout and higher turnover. Drawing on Senge’s famous contrast between Detroit’s rubber mallets and Toyota’s upstream design, this episode reveals…
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