SE04 E013 - The Role of Metrics and Human Connection | Richard Blank
In this engaging conversation, Richard Blank, president of Costa Rica's Call Center, shares his journey from a passionate student of Spanish to a successful entrepreneur. He discusses the challenges and rewards of running a bilingual call center, the importance of personal values, and the evolution of his understanding of risk and trust in business. Richard emphasizes the significance of human connection over metrics and reflects on his legacy and personal fulfillment through his work and passions.
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