Jim Iyoob at the intersection of AI and CX - Episode #16

The Adults In The AI Room · Jun 22, 2022 · 1h · transcript

In this episode, Seth and Chris talk with Jim Iyoob about using data and AI to deliver customer experience that matters.

Highlights:

2:25: Our celebrity guest…Named top 20 influential people to follow on twitter and who has been inducted into the CX Hall Of Fame

8:10: Adding value & being a great person….Let’s look at the customer experience through the customer’s lens

17:10: AI as a plug and play solution….myth or reality?

19:10:…the insights and the understanding. The mechanisms and methods to extract more insights than the average bear.

22:55: What goes into setting up controlled…