AI for Contact Centers: Scala.ai's New Intelligence Layer for CX | Greg Smith
New episode is live! 🎙️
Gina talks with Greg Smith, Global Head of Growth and Go-To-Market at Scala.ai, about building an AI platform for contact centers that's designed to be used by business leaders, not just engineers.
The core idea: most CX tech stacks are full of point solutions that don't talk to each other. Scala Pulse pulls every conversation, system, and knowledge base into one intelligence layer so leaders can see what's happening and act on it - no ticket to IT required.
If you caught our recent episode with Peregrine, this one's a different lane: Peregrine gives system admins…
The skinny
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