Developing and Deploying Digital Empathy
"Digital empathy is the ability to humanize customer behaviors, preferences, and aspirations through the connection between human-centered data, insights, and the meaningful customer engagement powered by those insights." - Brian Solis, Forbes Contributor
Despite the fact that AI and automation seem to dominate business discussions, we haven't stopped talking about relationships and soft skills. As the work environment and working conditions become increasingly digital, what sort of role does that carve out for empathy?
While sympathy politely expresses appropriate concern, empathy feels with…
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