Latest / Roast the Post Podcast / Executive Assistant & Office Manager: Two Jobs in a Trench Coat
Transcript
- 0:01Hi everyone,
- 0:02and welcome to Roast the Post,
- 0:04the story behind the bullet points.
- 0:06SPEAKER_00: I'm Jennifer Houle,
- 0:07SPEAKER_00: and after years in the HR and people and culture trenches,
- 0:10SPEAKER_00: I've seen more job postings than any reasonable human should.
- 0:14And let me tell you,
- 0:16those things always tell a bigger story than the words on the
- 0:18page.
- 0:20SPEAKER_00: Each week,
- 0:20Paul and I take a real job posting and pull it apart to figure
- 0:24out what it reveals
- 0:24SPEAKER_00: about the organization behind it.
- 0:27SPEAKER_00: The assumptions,
- 0:28SPEAKER_00: the power dynamics,
- 0:29SPEAKER_00: the unrealistic expectations,
- 0:31and occasionally the rare gem that shows off an org that
- 0:35actually knows what it
- 0:36SPEAKER_00: wants.
- 0:37If you're a job seeker,
- 0:38we'll help you decode what the role actually demands
- 0:41and how to read between the lines before you waste your time
- 0:44and invest too many fields.
- 0:46SPEAKER_00: And if you're one of the job seeker seekers,
- 0:48SPEAKER_00: the folks writing these postings,
- 0:50SPEAKER_00: this is your chance to understand how they land,
- 0:52SPEAKER_00: why candidates roll their eyes,
- 0:54SPEAKER_00: and how to stop setting your own recruitment efforts on fire.
- 0:58SPEAKER_00: One of us brings a job post the other hasn't seen yet.
- 1:01We break it down section by section,
- 1:03and then we each score it from our own unique perspectives.
- 1:06No consensus,
- 1:07no choreography,
- 1:09just two different professional lenses on the same issue.
- 1:12SPEAKER_00: So let's get into it.
- 1:17SPEAKER_00: Okay,
- 1:17SPEAKER_00: so this week,
- 1:19it was my turn to find a job posting to share with you so we
- 1:23could roast it.
- 1:25And my I want to share a little bit my thought process what I
- 1:27was looking for,
- 1:29I was specifically looking for a job posting for an office
- 1:33manager or an executive
- 1:36SPEAKER_00: assistant type role.
- 1:38the reason why I was doing this was because I feel like these
- 1:41are the most
- 1:42SPEAKER_00: underappreciated roles out there,
- 1:44SPEAKER_00: right?
- 1:44SPEAKER_00: Like you are going to do all of the work.
- 1:46SPEAKER_00: It's going to be thankless.
- 1:48SPEAKER_00: It's exhausting.
- 1:50SPEAKER_00: So I wanted to see what job postings
- 1:53SPEAKER_00: were out there for those types of roles.
- 1:57SPEAKER_00: There's tons there.
- 1:58You're always going to find lots of administrative type,
- 2:01lower barrier to entry roles out there.
- 2:04What caught my eye about the one that we're going to be talking
- 2:06about is what the
- 2:08SPEAKER_00: company itself does.
- 2:10SPEAKER_00: I'm always drawn to,
- 2:11SPEAKER_00: especially like now that it's later in life,
- 2:16SPEAKER_00: later in my career,
- 2:18it's important to me to work for organizations that are maybe
- 2:23mission driven,
- 2:24SPEAKER_00: social impact.
- 2:25SPEAKER_00: They're working on doing good in the world.
- 2:29And or maybe just doing something super cool,
- 2:33interesting,
- 2:34something different.
- 2:35And so that's what stood out for me when I was researching
- 2:39which post to roast this week.
- 2:43SPEAKER_01: Yeah, I love it.
- 2:44SPEAKER_01: I always find administrative roles.
- 2:47particularly interesting when you look at the function of an
- 2:51organization and like
- 2:52the different people in it and how they're kind of operating
- 2:56inside like the total
- 2:57SPEAKER_01: system,
- 2:57SPEAKER_01: like the system theory part of it.
- 2:59Admin roles are really fascinating to look at because a good
- 3:03administrative
- 3:05SPEAKER_01: resource,
- 3:06whether it's kind of an office level manager type person or an
- 3:10administrative
- 3:10SPEAKER_01: resource in a business unit,
- 3:12SPEAKER_01: they are a lot of the time when they're good,
- 3:15SPEAKER_01: the unsung hero.
- 3:16SPEAKER_01: they kind of make things just work and work really well.
- 3:20SPEAKER_01: And nobody sees it.
- 3:21SPEAKER_01: Nobody knows why, like they're, they're a little invisible.
- 3:24SPEAKER_01: So I'm, I'm excited about this.
- 3:26SPEAKER_01: Let's, let's roast this post.
- 3:27SPEAKER_00: Yeah, let's do it.
- 3:29SPEAKER_00: The company has an employee count of about 258 employees.
- 3:33SPEAKER_00: The industry is travel arrangements.
- 3:42SPEAKER_00: They're HQ'd in two locations, Seattle and Toronto.
- 3:47SPEAKER_00: And this specific posting is for Toronto.
- 3:50SPEAKER_00: This company was established in 1991
- 3:55And what I've noticed about the job posting is that it has
- 3:58already been reposted.
- 4:00SPEAKER_00: So at the time of this conversation,
- 4:03SPEAKER_00: it's been reposted with over a hundred applicants,
- 4:07SPEAKER_00: you know,
- 4:07SPEAKER_00: on LinkedIn,
- 4:07SPEAKER_00: it shows you how many people have applied.
- 4:09SPEAKER_00: And I think once it gets to a hundred,
- 4:11SPEAKER_00: it kind of stops giving you that number,
- 4:14SPEAKER_00: which is AKA for you have no shot in hell for this job.
- 4:21Okay,
- 4:22so the title of this role is executive assistant and office
- 4:29manager.
- 4:30SPEAKER_00: Let me tell you a little bit about the job.
- 4:34This company is the leading polar expedition travel company
- 4:38headquartered in Toronto,
- 4:39Canada.
- 4:40SPEAKER_00: We operate cruises to Antarctica and Arctic region,
- 4:44SPEAKER_00: so Greenland,
- 4:45SPEAKER_00: North Canada,
- 4:46SPEAKER_00: a place I can't pronounce,
- 4:48SPEAKER_00: on board of three modern polar expedition ships.
- 4:52SPEAKER_00: I'm not going to name the ships.
- 4:53SPEAKER_00: Since 1991,
- 4:54this company has been establishing a tradition of first and
- 4:57polar travel as the
- 4:58SPEAKER_00: first to transit the Northeast passage with adventure travelers,
- 5:02SPEAKER_00: the first to take travelers to the far side of Antarctica,
- 5:05SPEAKER_00: and the first to circumnavigate the Antarctic continent with guests.
- 5:09This company is part of another company,
- 5:11the world's leading experiential travel business.
- 5:15SPEAKER_02: Hmm.
- 5:16We are looking to hire an executive assistant and office
- 5:19manager to join our team!
- 5:22SPEAKER_00: Reporting to the president of this company,
- 5:24you'll provide executive level support to senior leaders while
- 5:28leading all aspects
- 5:29SPEAKER_00: of day-to-day office operations,
- 5:32SPEAKER_00: facilities,
- 5:33SPEAKER_00: vendors,
- 5:34SPEAKER_00: and health and safety protocols.
- 5:36This dynamic role is ideal for someone who thrives in a fast
- 5:40paced environment,
- 5:42takes initiative and enjoys leading a wide variety of
- 5:45responsibilities with strong
- 5:48SPEAKER_00: attention to detail.
- 5:50SPEAKER_00: And pause.
- 5:53SPEAKER_00: Tell me what you think about the about the job section, please.
- 6:00SPEAKER_01: Okay, that's kind of neat.
- 6:04SPEAKER_01: This is not an industry that I know a ton about,
- 6:09SPEAKER_01: but it strikes me that it kind of fits that mold of kind of small office,
- 6:16SPEAKER_01: a lot of people wearing a lot of different hats.
- 6:20SPEAKER_01: You said that it's a part of the world's leading industry
- 6:25travel experience company so to me that kind of smells like oh
- 6:28this company has
- 6:29been acquired at some point like they used to be a travel
- 6:32agency of some kind in
- 6:33some bespoke space they've been acquired by I don't know
- 6:37Expedia or something like
- 6:40that and that's just how they are doing it I think that it
- 6:48sounds okay I mean to me
- 6:52SPEAKER_01: what we've talked about so far is
- 6:54It's kind of interesting that the job is branded executive
- 6:58assistant and office manager.
- 7:01SPEAKER_01: So that also suggests that it's a small organization.
- 7:03Like you're taking two standalone roles in a larger company and
- 7:08kind of like
- 7:09SPEAKER_01: merging them together.
- 7:10That's not necessarily the worst thing in the world,
- 7:12but the thing to watch out would be for.
- 7:15SPEAKER_01: Or the thing to watch out for would be,
- 7:17SPEAKER_01: okay,
- 7:18SPEAKER_01: is this actually too much for one person to handle?
- 7:21SPEAKER_02: Yeah.
- 7:21SPEAKER_01: And are they going to get a little bit worn down and burned out?
- 7:25So if I were interviewing for this job,
- 7:28I think I'd be asking questions about daily activities.
- 7:32SPEAKER_01: You know, what's it like in the office?
- 7:33SPEAKER_01: How many people are there?
- 7:34SPEAKER_01: What supports are available?
- 7:36SPEAKER_01: That type of stuff.
- 7:38SPEAKER_01: So far, it sounds reasonable.
- 7:40Doesn't sound like they've had a whole lot of success,
- 7:41though,
- 7:41if it's been reposted already.
- 7:43SPEAKER_01: Yeah.
- 7:44SPEAKER_00: Yeah,
- 7:45so I agree with you and I think that roles like this when it's
- 7:49an executive
- 7:49assistant office manager type role that's when you do see a lot
- 7:53of applicants
- 7:54because it's one of those roles where there's a lower barrier
- 7:57to entry right
- 7:58they're not asking for someone to have like a PhD in office
- 8:01management or anything
- 8:02SPEAKER_00: like that and so.
- 8:03you're going to get a lot of applicants and then it becomes
- 8:06overwhelming.
- 8:08SPEAKER_00: So I don't know,
- 8:09SPEAKER_00: I'm assuming they have a people department,
- 8:10SPEAKER_00: I'm not sure,
- 8:11SPEAKER_00: but it could be just that,
- 8:12that they kind of had so many applicants the first time they
- 8:16posted that they got
- 8:17buried a little bit and then they're reposting it to see like
- 8:20maybe the people who
- 8:22SPEAKER_00: are really interested will apply again,
- 8:24SPEAKER_00: things like that.
- 8:25SPEAKER_00: That seems to happen.
- 8:26SPEAKER_00: For me, what I noticed is that it sounds really exciting, right?
- 8:30SPEAKER_00: The concept of this exciting travel is really cool.
- 8:36SPEAKER_00: So maybe interesting work.
- 8:39SPEAKER_00: It names the reporting structure right off the bat.
- 8:41SPEAKER_00: So reporting to the company.
- 8:43We're seeing the language again,
- 8:46dynamic role,
- 8:47fast paced environment takes initiative.
- 8:50We've talked about this before,
- 8:51but those are things that tell you a lot about what
- 8:53SPEAKER_00: working there is going to be like,
- 8:55SPEAKER_00: meaning,
- 8:56SPEAKER_00: yeah,
- 8:57SPEAKER_00: you have to be ready to pivot,
- 8:58SPEAKER_00: you have to be ready for frequent changes.
- 9:02SPEAKER_00: My concern and you voiced it is,
- 9:05SPEAKER_00: is this two roles in one,
- 9:07SPEAKER_00: executive assistant and office manager?
- 9:12That's a lot of work and we're going to go into a little bit
- 9:15more of what that
- 9:16SPEAKER_00: could look like within the job descriptions,
- 9:21SPEAKER_00: plural,
- 9:22SPEAKER_00: because there's two.
- 9:24But first,
- 9:25let's go into the next part,
- 9:28which they go right into what we'll offer.
- 9:30So what we'll offer is competitive base salary plus bonus,
- 9:34health benefits,
- 9:3610 days of vacation,
- 9:38plus you get your birthday off flexible hybrid working travel
- 9:45discounts.
- 9:46I'm going to stop there because the next section goes into the
- 9:49responsibilities.
- 9:50SPEAKER_00: So the initial thoughts on what it is that this company is offering.
- 9:54SPEAKER_01: Yeah,
- 9:56I think that this reinforces that it's a relatively small
- 10:00company and they're
- 10:01SPEAKER_01: probably not turning over a crazy amount of revenue every year.
- 10:04SPEAKER_01: Two weeks vacation,
- 10:08SPEAKER_01: I don't know, that's not crazy.
- 10:11SPEAKER_01: It's pretty standard,
- 10:14SPEAKER_01: especially for entry-level jobs,
- 10:16SPEAKER_01: like two weeks off with pay,
- 10:18SPEAKER_01: whatever,
- 10:18SPEAKER_01: it's fine.
- 10:20SPEAKER_01: But, you know, more is nice.
- 10:23SPEAKER_01: Like, I feel like two weeks is kind of just the baseline.
- 10:27SPEAKER_01: And so to say that that's kind of a benefit, like...
- 10:31SPEAKER_01: I don't know, it's not really a benefit to write home about, right?
- 10:34SPEAKER_01: Like that's not a lot of time off.
- 10:37SPEAKER_01: The taking your birthday off, that is nice.
- 10:40SPEAKER_01: And that is kind of an easy way for smaller businesses,
- 10:43SPEAKER_01: I think,
- 10:44SPEAKER_01: to recognize folks,
- 10:45SPEAKER_01: giving their birthday off.
- 10:47SPEAKER_01: Me personally,
- 10:47SPEAKER_01: especially when I was younger,
- 10:50SPEAKER_01: I would kind of rather have the day after my birthday off.
- 10:53SPEAKER_01: But, you know, to each their own.
- 10:55SPEAKER_00: Why is that?
- 10:58SPEAKER_01: Well, I like to celebrate things.
- 11:00SPEAKER_01: I love those people.
- 11:05SPEAKER_01: Travel discounts.
- 11:06SPEAKER_01: That could potentially be a big one.
- 11:09SPEAKER_01: It depends on what type of discount we're talking about.
- 11:12SPEAKER_01: Are we talking about a discount on packages that they sell?
- 11:16I would assume yes,
- 11:17because they can fund that out of their margin a little bit
- 11:19better.
- 11:20SPEAKER_01: But is it also discounts on flights?
- 11:24SPEAKER_01: Is it discounts on like hotel through a partner company or something?
- 11:28SPEAKER_01: If it's discounts on flights, that'd be dope.
- 11:30SPEAKER_01: That'd be a really sweet benefit.
- 11:33If it's discounts on a three week package that you can't take
- 11:37because you only have
- 11:38SPEAKER_01: two weeks vacation,
- 11:39SPEAKER_01: maybe not so great.
- 11:40SPEAKER_00: Right, right.
- 11:43SPEAKER_00: I agree with you.
- 11:44SPEAKER_00: Travel discounts is exciting.
- 11:45SPEAKER_00: Like to me,
- 11:46SPEAKER_00: if you want to work for this company,
- 11:48SPEAKER_00: if you're into this kind of thing,
- 11:49SPEAKER_00: but like you said,
- 11:50SPEAKER_00: if it's a discount on a polar expedition trip,
- 11:54uh you know how many people are going to take advantage of that
- 11:58um 10 days i like
- 12:00just detest like 10 days is like you said standard um i feel
- 12:07like we need to do
- 12:07better it's not a lot of time off this to me reads very much
- 12:12and we'll get into it
- 12:13SPEAKER_00: later as a dual role um you're taking on two fully fleshed out roles
- 12:19SPEAKER_00: you're going to need more than 10 days of vacation.
- 12:22SPEAKER_00: Even if it is,
- 12:23SPEAKER_00: you know,
- 12:24SPEAKER_00: standard,
- 12:25what I would like to see in job posting is something that kind
- 12:28of explains a little
- 12:29SPEAKER_00: bit more like 10 days vacation to start.
- 12:32Right,
- 12:32because then that tells me there's an opportunity to get more
- 12:35down the road.
- 12:36SPEAKER_00: I know that there are legal requirements for that, like based on tenure.
- 12:40SPEAKER_00: But at the end of the day,
- 12:42SPEAKER_00: I would like to know that there's more to it,
- 12:45SPEAKER_00: that there's an opportunity,
- 12:46SPEAKER_00: a potential to have more vacation days.
- 12:47SPEAKER_00: Birthday off, I'm like, I'm not eight.
- 12:50SPEAKER_00: That doesn't excite me.
- 12:51SPEAKER_00: I don't care.
- 12:52care if I want my birthday off I'll take my birthday off right
- 12:56but I get it I get
- 12:57it lots of companies like now now that I've been researching
- 13:00job postings this is
- 13:02kind of a thing for companies saying that you get your birthday
- 13:05off and I do like
- 13:08that it it says that there's a bonus so to me that's cool any
- 13:13job that offers a
- 13:14SPEAKER_00: bonus I really like that I like that they're upfront about it
- 13:18SPEAKER_00: One flag for me was flexible hybrid working.
- 13:22SPEAKER_00: I would just need more details.
- 13:23SPEAKER_00: If this is an executive assistant office manager role,
- 13:26SPEAKER_00: I don't believe that it can possibly be a flexible hybrid working role.
- 13:32SPEAKER_00: But I don't know what they mean by that.
- 13:34SPEAKER_00: So definitely need more information there.
- 13:38Another thing that comes to mind with me right now is they
- 13:41didn't mention anything,
- 13:42SPEAKER_01: maybe they mentioned it later,
- 13:43SPEAKER_01: but in that section,
- 13:45SPEAKER_01: they didn't mention anything about sick days.
- 13:47So if you are taking your sick days out of your two weeks
- 13:51vacation,
- 13:52that's not great.
- 13:54You're probably,
- 13:55even if you're in good health,
- 13:56you're probably going to burn through
- 13:59SPEAKER_01: one week over the course of a year, just through sick days.
- 14:03SPEAKER_01: You know,
- 14:03SPEAKER_01: if you're prone to kind of getting sick during this time of year,
- 14:06SPEAKER_01: then maybe you're going to burn through both.
- 14:10SPEAKER_01: So like what vacation that might really suck.
- 14:14yeah you're right i mean if you have kids if you have kids
- 14:16alone um that you're
- 14:18gonna be sick throughout the year there are some like legal
- 14:22requirements um for
- 14:24sick days i can't remember off the top of my head for toronto
- 14:26because i'm a
- 14:27terrible hr person but um there would be a legal requirement
- 14:32it's just not listed
- 14:34SPEAKER_00: what it is so either they just left it off or it's nothing
- 14:38SPEAKER_00: it's nothing wild or over the top, right?
- 14:41SPEAKER_00: And so they're like, whatever, we just give the basic amount.
- 14:44SPEAKER_00: We're not going to say that.
- 14:45SPEAKER_00: I don't know.
- 14:46And that's interesting too,
- 14:48because you think about,
- 14:49I mean,
- 14:50you mentioned the kids,
- 14:51right?
- 14:52SPEAKER_01: Like being a caregiver for young children.
- 14:55SPEAKER_01: This type of role,
- 14:57SPEAKER_01: not to be a sexist pig or anything,
- 14:59SPEAKER_01: but this type of role is typically more taken up by women.
- 15:05SPEAKER_01: So if you are,
- 15:08SPEAKER_01: if you're a woman,
- 15:09SPEAKER_01: you're in this role,
- 15:10SPEAKER_01: you have small children,
- 15:13SPEAKER_01: the role is kind of structured in such a way that it's meant for women,
- 15:17but without the support of like a sick day policy that's a
- 15:22little bit more
- 15:22SPEAKER_01: generous,
- 15:23you're going to reduce the amount of people who can actually
- 15:25take that role.
- 15:26right like i can imagine a mom especially a new mom being like
- 15:31oh geez yeah i've
- 15:32got uh this 18 month old and this doesn't say anything about
- 15:36sick days and two
- 15:37weeks of vacation like yeah it's gonna get weird with my kid
- 15:40you're you're so right
- 15:42SPEAKER_00: and like i i hate the fact that these roles are more designed
- 15:49SPEAKER_00: to be for women will receive more female applicants.
- 15:52I've done this,
- 15:53I've been in the biz for a really long time,
- 15:55and I can attest to that.
- 15:57SPEAKER_00: Like, rarely, if ever, will you see men applying for a role like this.
- 16:03SPEAKER_00: And so, yeah, such a good point.
- 16:07SPEAKER_00: You need to take into consideration,
- 16:08not that I think that women should be the primary caregivers or
- 16:12the default parents
- 16:13SPEAKER_00: at home,
- 16:13SPEAKER_00: but let's be realistic about what real life is like.
- 16:19SPEAKER_00: They should, they should be designing it to support that.
- 16:23SPEAKER_00: Absolutely.
- 16:24And I also think that like if you have other like we just
- 16:26talked about sick days aren't listed.
- 16:30SPEAKER_00: If they do offer sick days,
- 16:31it should be listed any kind of perk or benefit that you offer
- 16:36anything in your job
- 16:37SPEAKER_00: posting should be listed.
- 16:39SPEAKER_00: I think it's it's such a missed opportunity to not mention it.
- 16:44SPEAKER_00: So yeah, the what will offer just a few bullet points.
- 16:48SPEAKER_00: it's not as alluring as it could be, right?
- 16:52SPEAKER_00: So missed chance there.
- 16:54SPEAKER_01: So maybe this job posting was written by an outgoing office manager?
- 16:59SPEAKER_00: Yeah, maybe.
- 16:59SPEAKER_00: Maybe.
- 17:00SPEAKER_00: That's true.
- 17:01SPEAKER_00: That's true.
- 17:02SPEAKER_00: You know what?
- 17:02SPEAKER_00: You make such a good point right there,
- 17:04SPEAKER_00: too,
- 17:04SPEAKER_00: because what I would love to see in job postings is right off the bat,
- 17:08SPEAKER_00: is this a replacement role?
- 17:11SPEAKER_00: Is this an additional role?
- 17:14SPEAKER_00: Like we've talked about this before,
- 17:15SPEAKER_00: but yeah,
- 17:16SPEAKER_00: a little bit more details about what you're walking into.
- 17:19And sure,
- 17:21you can talk about that in the interview,
- 17:23in the screening interview.
- 17:24SPEAKER_00: as a candidate, you should be asking those types of questions.
- 17:28SPEAKER_00: But the more information you can give, the better for people.
- 17:32I think anything to help people inform what it is that they're
- 17:35walking into and
- 17:36SPEAKER_00: also help them like
- 17:38SPEAKER_00: you know,
- 17:39SPEAKER_00: in their application process,
- 17:40SPEAKER_00: say they are requesting a cover letter,
- 17:42SPEAKER_00: then you can say like,
- 17:43I see that this is a replacement role and here's how I would
- 17:46approach that without
- 17:48SPEAKER_00: overriding existing processes that someone created,
- 17:51SPEAKER_00: right?
- 17:51Like just kind of put your twist on that and explain how you
- 17:54would approach things
- 17:56SPEAKER_00: if it's a net new role or if it's a replacement role or things like that.
- 17:59SPEAKER_00: I think it's a good way to stand out as a candidate.
- 18:02SPEAKER_01: It's a good point because you think about this role too.
- 18:05SPEAKER_01: It's executive assistant plus office manager.
- 18:09SPEAKER_01: We can tell that that's one role,
- 18:11SPEAKER_01: one person,
- 18:12just from the way that it's kind of smooshed together in the
- 18:14other assumptions,
- 18:16SPEAKER_01: but educated ones that we're making about this so far.
- 18:20SPEAKER_01: But you could see an EA
- 18:23SPEAKER_01: being, you know, not the only EA in an org.
- 18:27SPEAKER_01: So what if this particular one is an EA plus office manager,
- 18:33SPEAKER_01: but there are a couple of other EAs for senior leadership,
- 18:35SPEAKER_01: like maybe the president and CEO has their own EA,
- 18:38SPEAKER_01: right?
- 18:39So this person is going to be the EA for maybe a couple of
- 18:42senior leaders,
- 18:43SPEAKER_01: but not dedicated to just like the big honcho.
- 18:47SPEAKER_00: Well, let's talk about that now that you mentioned it.
- 18:50Okay.
- 18:51SPEAKER_01: I smell a segue.
- 18:53SPEAKER_00: Yep.
- 18:53SPEAKER_00: A great segue.
- 18:54SPEAKER_00: Okay.
- 18:54SPEAKER_00: So let's go into what you'll do.
- 18:56SPEAKER_00: And we're going to start because they break it down by the two roles.
- 19:01SPEAKER_00: The first is executive assistant and then all of the bullet points.
- 19:05SPEAKER_00: So that's the heading.
- 19:06SPEAKER_00: So what you'll do executive assistant.
- 19:08And I'm going to stop halfway through,
- 19:10I think,
- 19:10because it's quite lengthy.
- 19:13SPEAKER_00: Provide comprehensive calendar management and administrative support,
- 19:17SPEAKER_00: primarily to the president of this company and to five other executives.
- 19:24SPEAKER_00: Five.
- 19:26SPEAKER_00: We need to screenshot your face right now.
- 19:30SPEAKER_00: Next bullet point,
- 19:31coordinate the general business calendar for the president
- 19:34using a proactive
- 19:34planning approach to recurring meetings and meetings that
- 19:37support business
- 19:38SPEAKER_00: activities throughout the year.
- 19:40SPEAKER_00: Coordinate schedules,
- 19:41SPEAKER_00: travel plans and meeting logistics,
- 19:43including pre and post meeting follow ups and material
- 19:47preparation for the
- 19:48SPEAKER_00: executive.
- 19:50SPEAKER_00: Maintain the executive planner tool and travel worksheets.
- 19:53Liaise with executives to gather travel information and adjust
- 19:58plans as needed.
- 20:00Handle executive expenses and credit card reconciliations
- 20:03through whatever software
- 20:05SPEAKER_00: they're using.
- 20:06SPEAKER_00: Assist in preparing PowerPoint.
- 20:09We know you love PowerPoint presentations and agendas for
- 20:12leadership meetings.
- 20:13SPEAKER_00: Example, senior leadership team, business review meeting, town hall.
- 20:17SPEAKER_00: I'm actually just going to go through it.
- 20:19SPEAKER_00: Just a couple more.
- 20:20SPEAKER_00: Act as a liaison with other executive assistants.
- 20:24SPEAKER_00: staff and external contacts for document sharing,
- 20:27SPEAKER_00: inquiries and scheduling,
- 20:29handle DocuSign administration and assist with internal
- 20:32application forms and
- 20:34SPEAKER_00: purchase approvals,
- 20:35SPEAKER_00: provide logistical and communication support for internal initiatives,
- 20:39SPEAKER_00: including engagement awards,
- 20:41SPEAKER_00: annual events and social outings,
- 20:44SPEAKER_00: other ad hoc duties as required by the business.
- 20:48SPEAKER_00: So that's it for just the executive assistant responsibilities.
- 20:54Let's pause there before we get into the office management
- 20:57responsibilities.
- 20:59SPEAKER_01: Thoughts?
- 21:03SPEAKER_01: So this poor person is going to be a fucking cat herder.
- 21:06SPEAKER_00: Yep.
- 21:08SPEAKER_01: Wow.
- 21:08SPEAKER_00: Bless the person taking this role.
- 21:15SPEAKER_01: I mean,
- 21:16SPEAKER_01: in my brain right now,
- 21:17I can't help but conjure up a stereotypical leadership team of
- 21:25a bunch of old white
- 21:26SPEAKER_01: dudes who don't know how to use technology.
- 21:28It drives me bananas when even senior leaders want someone to
- 21:39manage their calendar for them.
- 21:41SPEAKER_01: That drives me nuts.
- 21:43And I get that there are some leaders in some organizations
- 21:46that it's a terrible
- 21:47use of your time because you're at such a large organization
- 21:50and your time
- 21:51generates so much value that it makes absolutely no sense for
- 21:55you to manage your
- 21:56SPEAKER_01: own calendar,
- 21:58SPEAKER_01: the half hour a day or whatever it would take you.
- 22:00SPEAKER_01: I get that.
- 22:01But for medium-sized enterprises,
- 22:05if you've got somebody who's not managing their own calendar,
- 22:08SPEAKER_01: oh, that drives me bananas.
- 22:09SPEAKER_01: It basically says you're not capable of managing your own time yourself.
- 22:14SPEAKER_00: Absolutely.
- 22:15SPEAKER_00: I've seen it.
- 22:15SPEAKER_00: I've seen it.
- 22:16SPEAKER_00: And it's just so hard to just be like, what is wrong with you?
- 22:24SPEAKER_00: Put your grown-up pants on and do it yourself.
- 22:27SPEAKER_00: I'm at an org currently where we don't have EAs.
- 22:30The senior leadership team does all of their own calendar
- 22:33management and they are busy people.
- 22:36SPEAKER_00: But like,
- 22:37It's not,
- 22:39it's,
- 22:39it shouldn't be as difficult as some people make it out to be.
- 22:45SPEAKER_00: But yeah, that's, that's another thing that's agreed, agreed.
- 22:48SPEAKER_00: It's one of those things where I'm like, who, who do you think you are?
- 22:52SPEAKER_00: Like, what kind of company do you actually think you're working in?
- 22:54You know,
- 22:54I know,
- 22:55I know someone who's in a company of 12 and the leadership team
- 23:01has an EA and
- 23:04SPEAKER_00: I don't get it.
- 23:05SPEAKER_00: Frankly, I don't even think they're that busy.
- 23:09SPEAKER_01: There's definitely a case for,
- 23:11SPEAKER_01: even in smaller companies,
- 23:12there's a case for having an executive chief of staff or an
- 23:19operational support
- 23:20SPEAKER_01: person who's kind of like an EA,
- 23:22SPEAKER_01: but the calendar managing thing is particularly stupid.
- 23:26I think that we've unlocked a pet peeve that I didn't really
- 23:30know that I had strong
- 23:30SPEAKER_01: feelings about,
- 23:31SPEAKER_01: and here we are.
- 23:32SPEAKER_01: Another thing that stood out for me with this was expense management.
- 23:37SPEAKER_01: So that also says that,
- 23:40SPEAKER_01: you know,
- 23:40SPEAKER_01: the,
- 23:40SPEAKER_01: the ELT that you're managing calendars for,
- 23:43SPEAKER_01: they're going to walk by your desk.
- 23:45SPEAKER_01: And I don't know,
- 23:46SPEAKER_01: like once a day,
- 23:46SPEAKER_01: once a week,
- 23:47SPEAKER_01: once a month and drop paper receipts on you and be like,
- 23:49SPEAKER_01: thanks.
- 23:50SPEAKER_01: Can you deal with this deer?
- 23:51SPEAKER_01: That'd be wonderful.
- 23:52SPEAKER_01: Correct.
- 23:53And just for a clarification for any listeners,
- 23:56ELT,
- 23:57you mean executive leadership?
- 23:58SPEAKER_01: Yeah, executive leadership team.
- 24:00SPEAKER_01: Got it.
- 24:00SPEAKER_01: Yeah, the C-suite people, effectively, like company leadership.
- 24:07SPEAKER_01: That I also am not a huge fan of,
- 24:09but I have a little bit more patience for that than managing
- 24:13the calendar.
- 24:13SPEAKER_01: Because managing your own calendar,
- 24:15SPEAKER_01: like,
- 24:15SPEAKER_01: it has a lot of kind of direct correlation to your daily activities,
- 24:19and it forces you to prepare for the things that are in your
- 24:22calendar when you
- 24:22SPEAKER_01: manage it.
- 24:23SPEAKER_00: Oh, I like that.
- 24:24SPEAKER_00: Yeah.
- 24:25SPEAKER_01: That's why I don't outsource my own calendar or have a VA.
- 24:29I do all of that stuff myself because it forces me to have my
- 24:32shit together.
- 24:33SPEAKER_00: That's a really good point.
- 24:34SPEAKER_00: But you know what?
- 24:34I have a friend who is essentially an EA to a CEO and she does
- 24:39say that like his
- 24:40SPEAKER_00: calendar management,
- 24:41SPEAKER_00: because the people he's meeting with also have really
- 24:44busy schedules um that it is like EA on EA trying to schedule
- 24:49these things and she
- 24:50said it is a beast like in and of itself and so for her she
- 24:53doesn't mind because um
- 24:56she can do it more efficiently than he can so again like yes
- 24:59we're saying this it's
- 25:00SPEAKER_00: one of those things that
- 25:02SPEAKER_00: for other people maybe doing the work or like,
- 25:03SPEAKER_00: no,
- 25:04SPEAKER_00: no,
- 25:04SPEAKER_00: no,
- 25:04SPEAKER_00: I don't want that leader person doing their own calendar.
- 25:08SPEAKER_00: That's just a nightmare.
- 25:10SPEAKER_00: I'll just do it myself.
- 25:11But that's how we get ourselves into these messes with
- 25:13incompetent leadership.
- 25:16SPEAKER_01: Yeah.
- 25:17SPEAKER_01: And at the end of the day,
- 25:19if the relationship between those two people is respectful and
- 25:23there's a really
- 25:23SPEAKER_01: good reason for the work being done,
- 25:26SPEAKER_01: whatever.
- 25:27SPEAKER_01: That's a part of being in a business, right?
- 25:29SPEAKER_01: Building a business like you,
- 25:31SPEAKER_01: you build it the way that makes sense for you and you maximize your time,
- 25:34SPEAKER_01: your efficiency and your profit margins.
- 25:37SPEAKER_01: That's the whole point.
- 25:38SPEAKER_01: So, yeah, don't don't take people at home.
- 25:40SPEAKER_01: Don't take my aversion to calendar management.
- 25:44SPEAKER_00: Not a hill either of us.
- 25:47SPEAKER_00: Yeah.
- 25:48SPEAKER_00: But we clearly don't care for it.
- 25:53SPEAKER_01: Let's carry on.
- 25:54SPEAKER_01: The rest of that stuff sounded pretty standard.
- 25:59SPEAKER_01: Personal assistants,
- 26:00SPEAKER_01: whether they're for business leaders or celebrities or whatever,
- 26:04they tend to be busy all the time and kind of available at the
- 26:07drop of a hat that's
- 26:08SPEAKER_01: just...
- 26:09SPEAKER_01: the nature of the gig.
- 26:10You can only hope that you're paid accordingly,
- 26:12but I'm sure we'll get to that part too.
- 26:14This is an interesting part too,
- 26:16and this goes back to the vacation time,
- 26:18right?
- 26:18SPEAKER_00: 10 days of vacation.
- 26:20SPEAKER_00: Again,
- 26:20I know people who are EAs and they are taking calls and
- 26:24rescheduling things,
- 26:25SPEAKER_00: taking care of business evenings,
- 26:27SPEAKER_00: weekends,
- 26:27SPEAKER_00: while they're on vacation too.
- 26:29SPEAKER_00: So even
- 26:30SPEAKER_00: With vacation,
- 26:31you're not really getting a vacation if you're an EA to the
- 26:34president of a company,
- 26:35SPEAKER_00: let alone five other executives.
- 26:39SPEAKER_00: So that was the part that stood out to me, like six, six executives.
- 26:44And then it says you're going to be liaison with other
- 26:46executive assistants.
- 26:47SPEAKER_00: Like, does everyone at this company just have a fucking, can I say that?
- 26:51SPEAKER_00: Sorry.
- 26:51executive assistant like like everyone just gets huge is that
- 26:57just the swag you get
- 26:58when you join the team you get an EA that seems like a lot we
- 27:01said this is a
- 27:01company of like 258 people like that's and and how many of
- 27:07execs are those EA's
- 27:10you know supporting too it's it's wild to me so already to me
- 27:14that like we could
- 27:15have just ended it there and say this is the ea job you've got
- 27:19a lot on your hands
- 27:20um good luck out there but that's not it there's more so should
- 27:26we get into that
- 27:28yeah let's roast this post do it office management so now we're
- 27:33on what what you'll
- 27:34be doing part two office managing management so there's health
- 27:37and safety uh joint
- 27:39SPEAKER_00: health and safety committee ownership manage arrange inspections maintain
- 27:44documentation update sharepoint pages and chair quarterly joint
- 27:48health uh and
- 27:50SPEAKER_00: safety committee meetings
- 27:52Respond to office related inquiries like parking access cards
- 27:57general questions and
- 27:58SPEAKER_00: maintain up to date records.
- 28:00Provide administrative support for lunch orders meeting setup
- 28:03and special events
- 28:04example holiday party visitors be present for visitor meetings
- 28:08and larger events.
- 28:11SPEAKER_00: Be responsible for the daily operations of the Toronto office,
- 28:14SPEAKER_00: ensuring a clean,
- 28:15SPEAKER_00: stocked,
- 28:15SPEAKER_00: and well-functioning workspace.
- 28:17SPEAKER_00: Handle office supplies,
- 28:19SPEAKER_00: grocery,
- 28:19SPEAKER_00: and coffee orders,
- 28:21SPEAKER_00: restock items,
- 28:22SPEAKER_00: clean out fridge,
- 28:23SPEAKER_00: and coordinate general kitchen and office tidiness.
- 28:27Coordinate with vendors for ad hoc purchases like equipment,
- 28:31furniture,
- 28:31or gifts.
- 28:32SPEAKER_00: Liaise with cleaners,
- 28:33SPEAKER_00: repair vendors,
- 28:34and building contacts to arrange services and ensure
- 28:37maintenance is completed.
- 28:39SPEAKER_00: coordinate parking garage access and roster updates,
- 28:43liaise with building management and payroll for related
- 28:46deductions and updates,
- 28:48SPEAKER_00: handle office access and intercom system,
- 28:51SPEAKER_00: activate,
- 28:51SPEAKER_00: deactivate building security cards and track usage,
- 28:54support onboarding by ensuring new hires are added to relevant
- 28:57systems and receive
- 28:59SPEAKER_00: accurate welcome information.
- 29:03SPEAKER_01: That's it.
- 29:05SPEAKER_01: Really?
- 29:05SPEAKER_01: There isn't six more pages?
- 29:10SPEAKER_00: There is an act as surrogate mother for all of our executives,
- 29:13SPEAKER_00: carry their children,
- 29:14SPEAKER_00: hurt their children.
- 29:15SPEAKER_00: No, I mean, it's an office management role, right?
- 29:20SPEAKER_00: There are things, but I'd love to hear your thoughts first.
- 29:24SPEAKER_01: Yeah, all of that stuff is pretty standard stuff for an office manager.
- 29:29SPEAKER_01: There's nothing in there that's absolutely crazy.
- 29:32SPEAKER_01: The one kind of question I do have,
- 29:34SPEAKER_01: though,
- 29:34SPEAKER_01: is like,
- 29:35are they required to bring their own mop or is that provided by
- 29:37the company?
- 29:40SPEAKER_00: That is a roast.
- 29:41SPEAKER_00: You're roasting the post.
- 29:46I feel like this one is like bringing up some latent feelings
- 29:50that I need to like
- 29:51SPEAKER_01: process and deal with or something.
- 29:54But it really,
- 29:55there's nothing that's unusual for an office manager kind of
- 29:59job in there.
- 30:00It's maybe I just don't like traditional office manager,
- 30:03like role structures and whatnot.
- 30:06Yeah,
- 30:06the cleaning of the fridge,
- 30:07that just seems kind of,
- 30:09I don't know,
- 30:10like,
- 30:12clean out the fridge sure somebody's got to do it but uh to
- 30:15make it a part of
- 30:16somebody's like formal office like role description or whatever
- 30:20like most most
- 30:21organizations that i've worked in um it's kind of been a like a
- 30:24rotating unofficial
- 30:26chore like you know you've got 30 people in the office small
- 30:30office or whatever
- 30:31like each week one person is responsible for restocking the
- 30:34stuff cleaning out the
- 30:35fridge at the end of the week like blah blah blah blah blah um
- 30:39making it the
- 30:40SPEAKER_01: responsibility of one person
- 30:42who is already like an office manager feels maybe this is
- 30:50unfair but it feels a
- 30:52little bit icky because it's reinforcing gender stereotypes
- 30:55unnecessarily assuming
- 30:56that it's a woman who they want and a woman who's going to get
- 30:59the role um it feels
- 31:01SPEAKER_01: a little ick i don't uh i don't dig that so much um
- 31:08be present and basically like be a chaperone and a host during
- 31:12events and whatnot
- 31:13that also feels a little bit icky it i i really hesitate to say
- 31:23this but it just
- 31:25the way that this thing is written and structured and feels is
- 31:29it's likely they
- 31:30SPEAKER_01: want a housewife secretary from the 1970s yeah to join their team and
- 31:37wife madman type yeah that's that's the vibes that this whole
- 31:42thing is is giving me
- 31:45um so i as a candidate like i would be i'd be really asking
- 31:49questions to try and
- 31:50dig into try and dig into that culture try and figure out what
- 31:55it's like try and
- 31:55figure out what the the dynamics are going to be like with um
- 32:00uh with the person
- 32:00that you're the ea for and with the president who is your boss
- 32:03um and with the
- 32:04SPEAKER_01: other execs like
- 32:06there there could be a little bit of risk of this being a not
- 32:10great place for a
- 32:12person to be like nobody really wants to be that person who is
- 32:17just kind of like
- 32:18told to go do all of the menial shit that they don't want to
- 32:21deal with yeah um
- 32:23SPEAKER_01: that's not cool
- 32:25SPEAKER_01: Payroll runs kind of interested me a little bit.
- 32:28SPEAKER_01: This is a company that has over 250 employees.
- 32:31SPEAKER_01: They should have some finance people who should be doing payroll.
- 32:36SPEAKER_01: Like the office manager in a company this size,
- 32:38SPEAKER_01: they should not be doing payroll unless I've misinterpreted that.
- 32:42SPEAKER_01: And it's really like payroll support of some kind.
- 32:46SPEAKER_01: But like this person, you shouldn't be touching payroll.
- 32:49SPEAKER_01: It's a bad idea.
- 32:51SPEAKER_01: Health and safety, also a bad idea.
- 32:55SPEAKER_01: Health and safety is very highly regulated in Canada.
- 32:59SPEAKER_01: Your responsibilities as an employer are no laughing matter,
- 33:04SPEAKER_01: even if it's just for an office job.
- 33:06SPEAKER_01: So having the office manager,
- 33:09SPEAKER_01: and maybe we'll get into the required educational stuff,
- 33:13SPEAKER_01: and it'll say like,
- 33:14SPEAKER_01: oh,
- 33:14SPEAKER_01: you must have completed health and safety training or something,
- 33:16SPEAKER_01: in which case,
- 33:17SPEAKER_01: ignore the comment I'm about to make.
- 33:20But an office manager doesn't have the training to manage an
- 33:24H&S committee,
- 33:25SPEAKER_01: and they shouldn't be.
- 33:26SPEAKER_01: You're leaving yourself open to bad stuff,
- 33:29SPEAKER_01: both from the provincial regulator and from an employee who like,
- 33:33SPEAKER_01: themselves.
- 33:34SPEAKER_01: So that kind of sets off big, big warning bells for me.
- 33:38SPEAKER_00: Yeah.
- 33:40SPEAKER_01: I think that's all my comments.
- 33:42SPEAKER_00: Okay.
- 33:42SPEAKER_00: Okay.
- 33:43SPEAKER_00: No, those are all great valid comments.
- 33:45SPEAKER_00: We share a lot of similar thoughts.
- 33:47SPEAKER_00: I have a lot to say.
- 33:48SPEAKER_00: Once upon a time, I was an office manager.
- 33:50SPEAKER_00: And so,
- 33:52SPEAKER_00: yeah,
- 33:52SPEAKER_00: again,
- 33:52SPEAKER_00: I look at this and I'm like,
- 33:54SPEAKER_00: it's pretty typical for office manager job with some exceptions.
- 33:58It's tying it into the other list we just shared with even more
- 34:04bullet points with
- 34:05SPEAKER_00: the executive assistant.
- 34:06SPEAKER_00: And so I go back to,
- 34:08SPEAKER_00: you know,
- 34:08it says flexible hybrid working hours and a little note I made
- 34:11for myself is like
- 34:12SPEAKER_00: flexible hybrid with these responsibilities.
- 34:17SPEAKER_00: It's not even possible.
- 34:18SPEAKER_00: So why even say it?
- 34:19SPEAKER_00: Because it's not going to be true.
- 34:21One of the things I noticed when it said be present for visitor
- 34:25meetings and larger events.
- 34:27SPEAKER_00: Yes, visitor meetings, greeting people who are coming in, sure.
- 34:32SPEAKER_00: Larger events.
- 34:34SPEAKER_00: Let's talk about that a little bit.
- 34:36SPEAKER_00: In what world do you need your office manager?
- 34:39SPEAKER_00: In what capacity do you need your office manager to attend a large event?
- 34:45SPEAKER_00: It's going to be to clean up.
- 34:47SPEAKER_00: It's going to be in a gopher capacity, right?
- 34:51SPEAKER_00: So already looking at that,
- 34:52it's not like you're going to be adding any kind of like
- 34:54strategic value or
- 34:56SPEAKER_00: anything like that.
- 34:56SPEAKER_00: Like you were there,
- 34:57you have to be present because they need someone to take care
- 35:00of all of the shit.
- 35:01and so like that just that just sucks that just sucks right and
- 35:06what happens if
- 35:07you're at this large event and one of your six executives that
- 35:11you're assisting has
- 35:12some kind of emergency but then also the garbage cans need to
- 35:15be emptied or like
- 35:16SPEAKER_00: you know it's just it's just far it's way too much um
- 35:22Some of the other things like lunch orders,
- 35:24meetings,
- 35:24whatever,
- 35:24I don't care for any of that.
- 35:26SPEAKER_00: That's why I'm not an office manager anymore.
- 35:28SPEAKER_00: Um, yeah, I don't like the, the fridge thing.
- 35:33SPEAKER_00: Most companies I've worked at do a rotation, like you mentioned.
- 35:36SPEAKER_00: So really this person,
- 35:37SPEAKER_00: if,
- 35:38SPEAKER_00: if they know what they're doing,
- 35:39SPEAKER_00: if they're an experienced or office mentor,
- 35:41SPEAKER_00: they're not necessarily having to do any of that stuff.
- 35:43They're going to do a rotation,
- 35:45but what it is,
- 35:46is it's hurting even more cats,
- 35:48right?
- 35:48SPEAKER_00: So they're already hurting cats with the executives.
- 35:51Now they have to do it with all of their office colleagues and
- 35:53remind them like,
- 35:54SPEAKER_00: oh,
- 35:54SPEAKER_00: it's your turn to empty the dishwasher,
- 35:56SPEAKER_00: like that kind of stuff.
- 35:58SPEAKER_00: Um, so yeah.
- 36:01And you're,
- 36:01you're doing the same with the health and health and safety
- 36:03committee.
- 36:04SPEAKER_00: You're doing the same with the vendors.
- 36:06Um,
- 36:06it's your liaison,
- 36:08your liaison with the cleaners,
- 36:10um,
- 36:11building contacts.
- 36:13SPEAKER_00: It's just a lot.
- 36:14SPEAKER_00: Like to me, this is its own job.
- 36:16SPEAKER_00: You mentioned the payroll.
- 36:17SPEAKER_00: I don't even know.
- 36:18SPEAKER_00: I'm confused.
- 36:19SPEAKER_00: It did say you were right.
- 36:20SPEAKER_00: It says.
- 36:20payroll for related deductions coordinate payroll for related
- 36:25deductions and
- 36:25updates maybe if there's like any kind of like variance or
- 36:29something different for
- 36:31that payroll cycle but why would this person why would it be
- 36:35this person that's
- 36:37that's odd to me um yeah so it's a lot i don't like it don't
- 36:43care for it i'm not
- 36:44SPEAKER_00: applying spoiler alert um
- 36:48SPEAKER_01: Me neither.
- 36:50SPEAKER_00: So let's talk about what you'll bring, like you talked about.
- 36:54SPEAKER_00: What is the experience?
- 36:55SPEAKER_00: What are the requirements?
- 36:56SPEAKER_00: What you'll bring?
- 36:57Experience as an executive assistant or similar high level
- 37:00administrative support role.
- 37:02Proven track record to handle one off and time sensitive
- 37:05matters with a high degree
- 37:07SPEAKER_00: of proactivity,
- 37:08SPEAKER_00: discretion and good judgment.
- 37:11Experience handling complex calendars and coordinating meetings
- 37:14across multiple time zones.
- 37:16proactive nature interest in understanding the business's cycle
- 37:20of events and how
- 37:21to best support them strong communication skills with the
- 37:24ability to correspond
- 37:25professionally on behalf of senior executives with internal
- 37:29teams external
- 37:30collaborators and partners tech savvy and comfortable
- 37:35navigating various systems
- 37:36and tools example microsoft office suite expense and travel
- 37:40platforms shutter um
- 37:43Ability to maintain strict confidentiality and handle sensitive
- 37:47information with
- 37:48SPEAKER_00: integrity,
- 37:49SPEAKER_00: highly organized,
- 37:50SPEAKER_00: meticulous and able to thrive in a fast paced,
- 37:54SPEAKER_00: ever changing environment.
- 37:56SPEAKER_00: Let's stop there.
- 38:03SPEAKER_01: You must be tech savvy enough to be able to operate MS Office.
- 38:09I hate,
- 38:09I also hate like the heebie-jeebies tech savvy or like
- 38:14something savvy.
- 38:15SPEAKER_00: I don't know why, but that word to me just like it's me out.
- 38:19Yeah,
- 38:23it's not a phrase that anyone like of our generation will ever
- 38:28use,
- 38:28right?
- 38:29SPEAKER_01: So to me,
- 38:30SPEAKER_01: that kind of further suggests that this is an organization where the ELT,
- 38:37SPEAKER_01: the executive leadership team,
- 38:39is um a little bit up there um and don't really care to like
- 38:42learn these things
- 38:43which fair you know if you're into your 50s 60s uh and you've
- 38:48gone your entire
- 38:49career without like making a powerpoint deck yeah don't learn
- 38:53it now like you have
- 38:54better things to do with your time totally get that totally
- 38:57agree with it uh but it
- 39:00is kind of weird to go out and be like you must be tech savvy
- 39:03to join this
- 39:04SPEAKER_01: organization like
- 39:06SPEAKER_01: That's not tech savvy like everybody can do that.
- 39:08It's not it's not special I'm pretty sure everyone has used MS
- 39:13office at some point
- 39:14like it's it's weird The word discretion really sticks out to
- 39:20me handle things with
- 39:22discretion I forget exactly how it was phrased but like it
- 39:26really that that was
- 39:27SPEAKER_01: kind of the gist of it like handle situations with discretion,
- 39:29SPEAKER_01: okay fine
- 39:32That makes me kind of like think the right to these do these
- 39:35ELTs get like drunk in
- 39:36the office or something and misbehave and you need to clean up
- 39:40their messes for
- 39:41SPEAKER_01: them.
- 39:41Like,
- 39:41is this really,
- 39:42you know,
- 39:431970s ad agency Madison Avenue stuff is what's going on here.
- 39:50SPEAKER_01: The fact that it was called out.
- 39:52means that there have been issues before that go above and
- 39:57beyond that sense of
- 40:01professionalism and professional discretion that's already kind
- 40:05of normal.
- 40:06Everybody goes to work and knows you don't take sensitive
- 40:10information and just walk
- 40:11SPEAKER_01: down the street and blab it to everybody in sight.
- 40:14SPEAKER_01: You don't talk about trade secrets at the coffee shop.
- 40:18SPEAKER_01: You know that.
- 40:19SPEAKER_01: So there's been some stuff that's gone down that these people are like,
- 40:23well you must be able to act with discretion because everybody
- 40:27before you has not
- 40:29and let's not forget that this is a flippant travel agency they
- 40:32are not developing
- 40:34like the codes for the nuclear weapons or whatever there's
- 40:38nothing super special
- 40:39about travel agencies what could you possibly have that is such
- 40:44a trade secret that
- 40:45SPEAKER_01: it requires extraordinary discretion
- 40:49this is weird to me yeah it's a little bit weird but i also
- 40:53think that the person
- 40:54who wrote this post isn't someone who thinks about stuff like
- 40:57this so maybe it's
- 40:58just like a throwaway word that they put out there because
- 41:01because i don't know
- 41:03yeah because this this person is going to see and hear things
- 41:07they're gonna they're
- 41:08SPEAKER_00: gonna come in during meetings to bring people
- 41:11their lunch orders and things like that so yeah i i totally get
- 41:15why it's mentioned
- 41:15SPEAKER_00: a few times in different ways like discretion is mentioned um strict
- 41:19confidentiality handle sensitive information with integrity so
- 41:23yeah again like it's
- 41:25it's going to come up um very curious uh what kind of history
- 41:30they have of
- 41:33don't know iffy situations it reads to me very much like like
- 41:38we've both mentioned
- 41:38it several times but like susan grab me my afternoon scotch and
- 41:42get mr smith on you
- 41:43know that's the vibe that's the vibe that i'm picking up from
- 41:51this and yeah like i
- 41:52i didn't want to say that i'm going to slap your ass on the way
- 41:54by the desk thing
- 41:55SPEAKER_01: but that's probably what i was thinking of like
- 42:00I went to their website and it looks like such a cool and
- 42:02exciting organization,
- 42:03SPEAKER_00: but like,
- 42:04SPEAKER_00: it really goes to show how,
- 42:06SPEAKER_00: like how out of touch some,
- 42:08SPEAKER_00: some people can be.
- 42:09SPEAKER_00: And I would be curious to see what the leadership team looks like,
- 42:12SPEAKER_00: like you mentioned,
- 42:12SPEAKER_00: because even though it seems like kind of
- 42:17cool and exciting what they're doing it could be that they're
- 42:19just really stuck in
- 42:20old ways or they have no sense of like how much they're asking
- 42:24someone to do like
- 42:26those two job descriptions those are two separate jobs like
- 42:30don't be so cheap hire
- 42:32two people and get really good results have a like kick-ass
- 42:35office manager an
- 42:36SPEAKER_00: amazing ea and
- 42:39pay them both what they're worth and they will crush it but one
- 42:42person doing all of
- 42:43this like how do you even this this will become your entire
- 42:46life like this is all
- 42:48SPEAKER_00: you're going to be doing is
- 42:51SPEAKER_00: this work.
- 42:51SPEAKER_00: So there's one more section here that I'm just going to share with you.
- 42:56SPEAKER_00: At the very end,
- 42:58we believe people perform best when they can be their true
- 43:02selves and diverse teams
- 43:03SPEAKER_00: drive better results.
- 43:05SPEAKER_00: We are committed to fostering a diverse,
- 43:07SPEAKER_00: equitable and inclusive environment where everyone can succeed.
- 43:11SPEAKER_00: The parent company ensures an inclusive workplace for all.
- 43:15SPEAKER_00: If you need accommodations during the recruitment process,
- 43:18SPEAKER_00: please inform us here at blah,
- 43:20SPEAKER_00: blah,
- 43:20SPEAKER_00: blah dot com.
- 43:23SPEAKER_00: And that's it.
- 43:26SPEAKER_01: OK, OK.
- 43:29SPEAKER_01: So to me,
- 43:29that means that the parent company has a compliance policy and
- 43:33stuff that they've
- 43:33SPEAKER_01: developed for their organization and because they've acquired
- 43:37SPEAKER_01: This other organization,
- 43:39they're saying you must attach this policy to our statement to
- 43:42all of your job
- 43:43SPEAKER_01: postings and you must post this on your website.
- 43:46I don't think based on the rest of what was in that job posting
- 43:51that there's really
- 43:52SPEAKER_01: any organizational buy-in to any of that.
- 43:54SPEAKER_01: I suspect that it's like some lip service.
- 43:57maybe i'm wrong maybe i'm being a bit of a jerk um who knows uh
- 44:02but it doesn't
- 44:03strike me as something that is a thing uh accommodations that's
- 44:08good like um even
- 44:10where even where there are no legal requirements to offer
- 44:15accommodations for an
- 44:18SPEAKER_01: interview which is thankfully like uh
- 44:22SPEAKER_01: increasingly rare,
- 44:23SPEAKER_01: it's a good idea to just say that you're willing to make accommodations,
- 44:29SPEAKER_01: right?
- 44:30SPEAKER_01: Like if you really do believe in inclusivity,
- 44:33then you should be able to or you should be able and willing to
- 44:36adapt to the people
- 44:37SPEAKER_01: who are like hoping to work for your organization.
- 44:40SPEAKER_01: And it doesn't mean that you...
- 44:43SPEAKER_01: That you have to have every process buttoned down for like the extremes,
- 44:47but even simple things like just being open and willing to work
- 44:50with the other
- 44:51SPEAKER_01: person to make them comfortable goes a long way.
- 44:54SPEAKER_01: It goes a really long way.
- 44:56SPEAKER_00: Um,
- 44:57SPEAKER_00: one of the things that I noticed too,
- 44:58SPEAKER_00: because yeah,
- 44:59SPEAKER_00: usually there is,
- 45:00SPEAKER_00: I,
- 45:00SPEAKER_00: I,
- 45:00SPEAKER_00: we love an accommodation,
- 45:02SPEAKER_00: uh,
- 45:02SPEAKER_00: as long as they mean it.
- 45:03SPEAKER_00: Absolutely.
- 45:05SPEAKER_00: But one thing I noticed in the qualifications or requirements,
- 45:08SPEAKER_00: um,
- 45:08SPEAKER_00: AKA what you'll bring,
- 45:10SPEAKER_00: um,
- 45:11SPEAKER_00: they don't mention anywhere,
- 45:12SPEAKER_00: uh,
- 45:12SPEAKER_00: any kind of like having to drive,
- 45:15SPEAKER_00: um,
- 45:15SPEAKER_00: having to lift heavy things,
- 45:17SPEAKER_00: having to stand for long periods of time.
- 45:19SPEAKER_00: And this, this role to me reads all of those things, right?
- 45:22SPEAKER_00: Like better to me to,
- 45:26to make that explicit in the job posting so that those folks
- 45:30who maybe don't meet
- 45:31SPEAKER_00: those requirements don't waste their time or your time.
- 45:36Because this is a demanding,
- 45:37this is going to be a physically demanding job.
- 45:40SPEAKER_00: I see it as driving out to events,
- 45:42SPEAKER_00: going to pick up like,
- 45:44SPEAKER_00: oh shit,
- 45:44the caterers forgot to bring like 15 plates going out to go and
- 45:48like pick them up.
- 45:48SPEAKER_00: Like it's going to be that kind of thing.
- 45:51SPEAKER_00: Picking up dry cleaning because it's the 1960s and
- 45:55SPEAKER_00: Yeah, I, it's missing some pieces.
- 45:58SPEAKER_00: And so here's, here's an important thing.
- 46:02the salary is not listed again Ontario it's not yet a
- 46:08requirement but I mean do
- 46:10better post post them so while the salary isn't posted I went
- 46:16to their website and
- 46:17they have another job posting listed on their careers page for
- 46:20a digital product
- 46:22manager and it lists a salary range and the salary range for
- 46:27that is between eighty
- 46:29SPEAKER_00: to a hundred thousand plus bonus
- 46:32SPEAKER_00: So why is the salary range listed for that role, but not this one?
- 46:40SPEAKER_00: Right.
- 46:40SPEAKER_01: That's really interesting.
- 46:42SPEAKER_01: So they also didn't list in the requirements, an educational requirement.
- 46:46SPEAKER_01: Yeah.
- 46:47SPEAKER_01: Unless I, yeah.
- 46:48SPEAKER_01: Okay.
- 46:48SPEAKER_01: So they didn't list that.
- 46:49SPEAKER_01: They didn't list one of those.
- 46:50SPEAKER_01: They didn't list number of years of experience in a similar role.
- 46:55SPEAKER_01: They just said, you know, be a, be an assistant sort of thing.
- 47:00SPEAKER_01: Yeah.
- 47:00SPEAKER_01: So yeah.
- 47:03so that that suggests to me that they're looking for someone
- 47:07who is quite early on
- 47:09in their career like they're they're young they're just
- 47:12entering the workforce
- 47:13maybe they're re-entering the workforce like they they don't
- 47:16have a lot of
- 47:17experience behind them um this is a lot to put on a person who
- 47:22doesn't have a ton
- 47:22SPEAKER_01: of experience it is
- 47:26also yeah this lack of salary thing when they post it for
- 47:29another job is weird that
- 47:31suggests to me that this is a very very lowball offer kind of
- 47:36thing uh i'm really
- 47:38disappointed that they didn't list a salary because i already
- 47:40had a number in my
- 47:41SPEAKER_00: head okay well let's hear it
- 47:45SPEAKER_01: In my brain,
- 47:45SPEAKER_01: I was like,
- 47:46SPEAKER_01: all right,
- 47:46SPEAKER_01: I think they're going to offer this and I think it should be that.
- 47:53SPEAKER_00: So share that with me.
- 47:54SPEAKER_00: And before you do that, actually, I agree.
- 47:56SPEAKER_00: I think not listing the salary is by design.
- 48:01SPEAKER_00: It's not a, oops, I forgot to post the salary.
- 48:04They're doing it on purpose because I think that will just be
- 48:09decided in the moment
- 48:10SPEAKER_00: based on interest,
- 48:12SPEAKER_00: based on whatever reasons.
- 48:16SPEAKER_00: But I don't like it at all.
- 48:21SPEAKER_00: I think it's so unfair.
- 48:22SPEAKER_00: And again,
- 48:22SPEAKER_00: like when we talk about like gender coded job postings,
- 48:25SPEAKER_00: and this one very much is towards women,
- 48:30SPEAKER_00: female identifying individuals.
- 48:33SPEAKER_00: That's
- 48:34when they don't post a salary like it just it really sucks it
- 48:39feels completely
- 48:40unfair it doesn't feel unfair it is unfair um so yeah okay so
- 48:45now let me know what
- 48:47SPEAKER_00: your thoughts are salary wise
- 48:50SPEAKER_01: Yeah,
- 48:50SPEAKER_01: so the digital product manager salary range,
- 48:53SPEAKER_01: just based on the title alone,
- 48:55SPEAKER_01: that's not bad.
- 48:56SPEAKER_01: That's pretty standard, especially if it's in Toronto.
- 49:00SPEAKER_01: So that actually kind of surprised me a little bit.
- 49:02SPEAKER_01: I thought that they would lowball that a little bit.
- 49:05SPEAKER_01: But it's also a really competitive labor market for technical people.
- 49:10SPEAKER_01: Great.
- 49:12I think that this company has in their mind that this role is
- 49:19like 45-5,
- 49:20give or take.
- 49:23SPEAKER_01: I think that that's what they would rule out for an offer.
- 49:25SPEAKER_03: Wow.
- 49:28in yeah i i don't feel great about this company based on the
- 49:32job put it that way uh
- 49:37i think that this job is worth far more uh in the market and i
- 49:45kind of agree with
- 49:45SPEAKER_01: you that it should be two jobs unless the the role was structured
- 49:51significantly differently or there were other people that were
- 49:54kind of working in a
- 49:55facility support group if this person is doing everything
- 50:00that's listed by themself
- 50:02with no support they don't have a chance in hell like they're
- 50:05gonna burn it yeah
- 50:07pretty quick probably within six months they'll be gone they'll
- 50:12be like screw you
- 50:13SPEAKER_01: guys I know exactly yeah
- 50:17SPEAKER_01: If, if this job was valued fairly, I would put it around 85.
- 50:23SPEAKER_01: Right.
- 50:24SPEAKER_01: Yeah.
- 50:26Give or take,
- 50:26because you think about,
- 50:27you think about what they're,
- 50:29what they're doing.
- 50:30SPEAKER_01: They've talked about confidentiality and discretion.
- 50:32SPEAKER_01: That means that the role intersects with important information.
- 50:35SPEAKER_01: Okay, great.
- 50:36SPEAKER_01: That's one thing.
- 50:37SPEAKER_01: You also are the EA for
- 50:40SPEAKER_01: presumably the president.
- 50:41SPEAKER_01: I think it said that they reported to the president.
- 50:44I'm just assuming that that means they're also the EA for the
- 50:47president and five
- 50:48SPEAKER_01: other senior leaders.
- 50:50So you're the EA for six people whose combined salary is over a
- 50:57million easily,
- 50:59SPEAKER_01: probably closer to 1.5.
- 51:01So you're basically making sure that they can do their job by
- 51:05hurting them.
- 51:08SPEAKER_01: you need to be paid accordingly.
- 51:09Like if you're an EA for,
- 51:11I don't know,
- 51:12a director or a line manager,
- 51:13different.
- 51:15But this is like,
- 51:16this is executive assistant,
- 51:18like to the senior leadership team.
- 51:19So the price goes up because you need people who are capable in
- 51:22that kind of role.
- 51:24So I value this like 85,
- 51:26but I doubt very much that's what they're offering.
- 51:29likewise I um I put that I thought it should be like a 75 to 95
- 51:36base um again I've
- 51:38worked with a lot of EAs EAs good EAs make really good money
- 51:42because they're really
- 51:43good at what they do these are challenging jobs and and
- 51:47challenging personalities
- 51:48as well and so yeah a good EA is worth their weight in gold um
- 51:53so 75 to 95 I put
- 51:56SPEAKER_00: Um,
- 51:56SPEAKER_00: signals that it's not going to be that range are the,
- 51:59SPEAKER_00: to me,
- 52:00stinginess with a vacation under staffing by combining two
- 52:05clearly separate roles
- 52:07SPEAKER_00: into one.
- 52:08SPEAKER_00: lots of applicants so they can they can price it much lower and still get
- 52:14applicants so I think I was a bit more generous I was like
- 52:18maybe 60 to 65 but
- 52:21you're probably closer it's in Toronto so that's kind of why I
- 52:24put it up a little
- 52:26SPEAKER_00: bit more and
- 52:29I also did a quick search on Glassdoor to look at their rating
- 52:36and it's like a 3.8.
- 52:37SPEAKER_00: Not great.
- 52:41SPEAKER_00: So I think we're kind of right on the button here with this.
- 52:48Yeah,
- 52:49one of the things that I would have liked to have seen too is
- 52:51something like
- 52:53SPEAKER_00: Because we understand that this is a dual scope role.
- 52:56SPEAKER_00: We will be providing like the tools,
- 52:59SPEAKER_00: the support,
- 52:59SPEAKER_00: the structure required for success,
- 53:02SPEAKER_00: but there's no kind of acknowledgement about that whatsoever,
- 53:04SPEAKER_00: right?
- 53:05SPEAKER_00: It's just like,
- 53:06SPEAKER_00: it kind of feels like,
- 53:07SPEAKER_00: well,
- 53:07you're lucky if you get this role and we'll give you a discount
- 53:11on expeditions.
- 53:12SPEAKER_00: You'll never be able to afford to go on or take time to go on.
- 53:15SPEAKER_00: So what is your final rating out of 10 for this?
- 53:23SPEAKER_01: Yeah, I mean, there's not a lot that excites me about this.
- 53:28SPEAKER_01: If I was a lawyer, I'd be super excited about this.
- 53:33SPEAKER_01: I'm going to bill some hours to this person in about six months.
- 53:35SPEAKER_01: Can you hear it?
- 53:36SPEAKER_01: Oh, yeah.
- 53:38SPEAKER_01: I think I would rate this job posting...
- 53:42SPEAKER_01: like a three out of 10.
- 53:45And that is largely because of the operational kind of things
- 53:52about the role and
- 53:52SPEAKER_01: the org structure and everything like this.
- 53:54SPEAKER_01: This role, it just does not work.
- 53:58SPEAKER_01: It's not gonna go well.
- 54:01Like the organization is gonna be continuously searching for
- 54:04someone to do this
- 54:04SPEAKER_01: role and it's like,
- 54:05SPEAKER_01: no,
- 54:06SPEAKER_01: you guys really need to change the role.
- 54:08SPEAKER_01: So yeah, three out of 10.
- 54:10yeah yeah and I do wonder like we talked about is this a
- 54:13replacement role was it
- 54:14two roles and they're decided they decided to kind of save some
- 54:18money and combine
- 54:19it like all sorts of things um yeah I originally was thinking
- 54:23like four out of ten
- 54:24because like what the company does reads as exciting to me uh
- 54:29and I am kind of I
- 54:31SPEAKER_00: drawn to
- 54:32the mission and the purpose of the organization when I'm
- 54:36looking at jobs.
- 54:38SPEAKER_00: But you know what?
- 54:39SPEAKER_00: Nah, three.
- 54:40SPEAKER_00: Three out of ten.
- 54:40SPEAKER_00: They're gonna like if we if we see this role again in a couple of months,
- 54:45SPEAKER_00: we need to talk about it because
- 54:48uh yeah i i don't foresee things going well and bless this
- 54:52person and like we like
- 54:54we always say like this is these conversations are from a place
- 54:58of privilege like
- 54:59people if you need a job you need a job apply for it um go for
- 55:04it but it's about
- 55:05SPEAKER_00: really knowing what you're walking into and preparing like
- 55:10SPEAKER_00: protecting yourself,
- 55:11SPEAKER_00: preparing your nervous system and understanding that you're like,
- 55:15SPEAKER_00: eyes wide open.
- 55:16SPEAKER_00: That's it.
- 55:17Just go into it eyes wide open because this does not sound
- 55:20pleasant at all.
- 55:22SPEAKER_01: Yeah, you're right.
- 55:23There are tons of folks who they're between a rock and a hard
- 55:26place and they need a job.
- 55:30SPEAKER_01: Absolutely.
- 55:30SPEAKER_01: Like do that.
- 55:31But,
- 55:32you know,
- 55:33like Jen said,
- 55:34go into it knowing what you're getting yourself into.
- 55:36SPEAKER_01: Ask the questions that kind of tease out like,
- 55:40is this a place where you could stay or is this a place where
- 55:42you could hang out
- 55:43for a year while you continue to look for something else that's
- 55:46better for you?
- 55:47um as like a business owner entrepreneur like person who's been
- 55:52on the other side
- 55:53of it um i hate that i just said that because business owner
- 55:57you never want people
- 55:59to leave even when you are like giving them the shaft and
- 56:02underpaying them and
- 56:03SPEAKER_01: whatever but the social contract
- 56:06between employers and employees that used to mean loyalty from
- 56:12employees meant
- 56:13something has completely eroded it's been it's been gone for
- 56:17years so folks who are
- 56:19looking for a job like don't feel bad about doing what you need
- 56:23to do to like keep
- 56:25yourself fed and clothed and housed and don't feel bad for a
- 56:31lack of loyalty if you
- 56:33SPEAKER_01: keep looking after taking an offer
- 56:35SPEAKER_01: You know,
- 56:36SPEAKER_01: if someone's not going to extend to you respect and loyalty and honesty,
- 56:42SPEAKER_01: why do they deserve it from you?
- 56:44SPEAKER_00: Absolutely.
- 56:45SPEAKER_00: I agree.
- 56:46SPEAKER_00: I think that,
- 56:47SPEAKER_00: you know,
- 56:48SPEAKER_00: it doesn't have to be your next job doesn't have to be your forever home.
- 56:51SPEAKER_00: It can be a stepping stone to the next place.
- 56:55SPEAKER_00: And I 100% agree.
- 56:57SPEAKER_00: Like, you don't owe anything to anyone.
- 56:59SPEAKER_00: You could take this shitty job and you could stay for a month
- 57:05and then leave and go to your next job and you don't owe them
- 57:08anything more than that.
- 57:10SPEAKER_00: So yeah, you need to take care of yourself, do what's best for you.
- 57:15SPEAKER_00: Yeah, it's tough out there.
- 57:17And this is why we are not putting the names of any companies
- 57:22in our show episodes
- 57:23SPEAKER_01: because they'd be like,
- 57:25SPEAKER_01: let's write them a lawyer letter.
- 57:26SPEAKER_00: I know,
- 57:27SPEAKER_00: even though I feel like we drop enough breadcrumbs,
- 57:30SPEAKER_00: maybe we need to do a little bit better there,
- 57:33SPEAKER_00: but we'll we'll see.
- 57:35SPEAKER_00: We'll see what comes out of this.
- 57:39Thanks for hanging out with us on Roast the Post,
- 57:41the story behind the bullet points.
- 57:43If today's teardown helped you see a role more clearly or
- 57:46helped you understand why
- 57:47SPEAKER_01: some postings feel like structural puzzles waiting to happen,
- 57:51SPEAKER_01: make sure you're subscribed so you don't miss any of our sass.
- 57:54Hit subscribe on YouTube or follow us on your favorite podcast
- 57:57app so the next
- 57:58SPEAKER_01: episode finds you automagically.
- 58:01SPEAKER_01: And if you've got a job posting you want us to analyze,
- 58:03SPEAKER_01: question,
- 58:04SPEAKER_01: critique,
- 58:04SPEAKER_01: or gently dismantle,
- 58:06SPEAKER_01: send it in.
- 58:07SPEAKER_01: Listener submissions make this show better.
- 58:09SPEAKER_01: And sometimes they're the best material we get.
- 58:12SPEAKER_01: Tap the link in the show notes for more.
- 58:13We'll see you next time with another roasted post to lay out on
- 58:16the dinner table.