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The Pet Insurance Conversation with the Checkout Vet · Ask The Experts

0:00
Speaker 1: Eight forty one thirteen ten wib and asked the experts
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Speaker 1: in studio this morning with doctor Marty Greer. Of course.
0:07
Speaker 1: Doctor Greer comes to us from check out veterinary, of course,
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Speaker 1: and doctor Greer was the Veterinarian of the Year with
0:13
Speaker 1: Westminster Kennel Club and great honor. It's always great to
0:17
Speaker 1: have the doctor in studio. Doc, how you doing this morning.
0:20
Speaker 2: I'm doing great. What beautiful weather we have.
0:22
Speaker 1: It is great weather for and we've got great forecast
0:26
Speaker 1: as well. Great if you got your puppy, like, get
0:29
Speaker 1: him out and get him for a walk or her
0:30
Speaker 1: for a walk, a good time to do that. I've
0:34
Speaker 1: known cats. I actually had a cat that used to
0:36
Speaker 1: go for walks, but they generally just like like a
0:38
Speaker 1: cracked window and maybe just kind of taken some of
0:40
Speaker 1: that breeze best place.
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Speaker 2: Yeah, yeah, cats aren't usually the kind that you can
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Speaker 2: go out on long walks or jogging or some of
0:47
Speaker 2: those things. My sister used to take hers camping with her, okay,
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Speaker 2: until the tent blew away with the cats in it.
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Speaker 2: Oh no, that didn't turn out right. No, she caught
0:54
Speaker 2: the tent, but it was it was a startling. So yeah,
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Speaker 2: cats are not that outdoorsy, and.
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Speaker 1: I think it's a control thing with them too. I
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Speaker 1: don't know that they like the idea that they're on
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Speaker 1: something that somebody else. They're a little independent, yeah.
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Speaker 2: They are, but they also are creatures of habit. They
1:10
Speaker 2: want things to be the same, like if you move
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Speaker 2: their football.
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Speaker 1: Yeah, yeah, that is. We're actually going to talk about
1:17
Speaker 1: tis the season for a lot of cats making kittens,
1:22
Speaker 1: and we're going to find out and having kittens. We'll
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Speaker 1: get the details from the doctor and just a moment
1:25
Speaker 1: on that. Other things as well. We started a conversation
1:27
Speaker 1: last week about pet insurance and I felt think we
1:29
Speaker 1: just scratched the surface. I know that because the second
1:32
Speaker 1: we turned off the mics last week, I started asking
1:34
Speaker 1: a million questions of doctor Greer. I thought, you know what,
1:36
Speaker 1: we should get more into it, so we'll cover all
1:39
Speaker 1: then so much more. As mentioned, Doctor Greer comes to
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Speaker 1: us from checkout Veterinary the website checkout vet dot com.
1:46
Speaker 1: That's checkout vet dot com. I urge you to stop
1:48
Speaker 1: by there today. It's an amazing concept. You and your
1:51
Speaker 1: pets get in the car, you drive into the bay,
1:53
Speaker 1: baby comes down. Doctors can see your pet right inside
1:57
Speaker 1: the car right in that area, so you don't have
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Speaker 1: to worry about taking them out of the car. They're
2:00
Speaker 1: comfortable going back to cats in an environment and smells
2:04
Speaker 1: and faces that they're familiar with. It's a really, really
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Speaker 1: cool model. You can learn more online at checkout vet
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Speaker 1: dot com. First visit it is free. There open every
2:13
Speaker 1: day of the week nine am until five pm except Thursdays,
2:15
Speaker 1: but that includes there open and available to you on
2:18
Speaker 1: weekends as well, because it always seems that's when your
2:21
Speaker 1: kiddies and puppies get in the most trouble is weekends.
2:24
Speaker 1: It always seems to have that way.
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Speaker 2: Yeah, just like kids.
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Speaker 1: Yeah, I was gonna ask as far as pets that
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Speaker 1: you're able to treat, obviously, we focus primarily on cats
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Speaker 1: and dogs. Is that really kind of the main wheelhouse
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Speaker 1: for checkout vet?
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Speaker 2: It is primarily. Yes, we do sometimes some other little
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Speaker 2: furry things, Yeah, but we typically don't do feathers and scales,
2:44
Speaker 2: so we tend to stick to for so ferrets, rabbits,
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Speaker 2: you know, fuzzy thanks, hamsters.
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Speaker 1: Gerbils do do ferrets, and I've known people with ferrets
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Speaker 1: over the years, and I see them. I'll be at
2:56
Speaker 1: the pet store picking up some dog treats or something
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Speaker 1: they've always got. The ferrets, they seem like mischievous little
3:02
Speaker 1: little critters.
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Speaker 2: Oh yeah, they're really entertaining and absolutely adorable. But they
3:07
Speaker 2: are a bit mischievous and they're sort of slinky, like
3:10
Speaker 2: it's slinky. They can get into things you have no
3:12
Speaker 2: idea that they can get into, like into your couch,
3:15
Speaker 2: like into the inside of your couch. Yeah, and they
3:18
Speaker 2: like to eat foam, like foam cushions, and that causes obstructions.
3:23
Speaker 2: So it's pretty serious when they do those things. It
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Speaker 2: can really cause them to be very sick and sometimes
3:28
Speaker 2: end up either eating surgery or not realizing that it's
3:31
Speaker 2: going on and losing them. So ferrets are sort of
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Speaker 2: tricky little creatures, but they're they're great. They have a
3:36
Speaker 2: little bit of an odd smell, but they're very entertaining.
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Speaker 2: You just want to be really careful. They are not
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Speaker 2: recommended in households with small children, so kind of be
3:44
Speaker 2: careful what age your kids are if you're thinking about
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Speaker 2: a ferret. Rats actually make better pets than ferrets for
3:51
Speaker 2: smaller kids. And I know rats are kind of like
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Speaker 2: ooh not everybody's crazy about the thought of having a rat.
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Speaker 2: But they are very social. Really, you can train them
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Speaker 2: to do all kinds of cool stuff, and so they
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Speaker 2: do make great pets and they're great in classrooms as well.
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Speaker 2: So with school coming up, we need to start thinking
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Speaker 2: about what's in the classroom.
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Speaker 1: That's a great idn't even thought about for classroom pets.
4:13
Speaker 1: And my neighbor had a pet ratch when we were kids.
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Speaker 1: She named it Rattus and it was the coolest little
4:19
Speaker 1: little creature. And you mentioned they're very smart, they're very
4:23
Speaker 1: they you know that hers was like sitting on her
4:25
Speaker 1: shoulder and like, yeah, it's very really interesting stuff. This
4:29
Speaker 1: week going back to fair, it's not like and they
4:31
Speaker 1: get into things, they can also get out of things,
4:34
Speaker 1: so you want to make sure you got a really
4:35
Speaker 1: good enclosure. So we started talking pet insurance last week.
4:38
Speaker 1: I'm just a bit of a background for folks that
4:41
Speaker 1: may have missed last week's show. You can always head
4:42
Speaker 1: on over to WIBA dot com check out the podcast
4:46
Speaker 1: there as well as iHeartRadio. But pet insurance has come
4:49
Speaker 1: a long way and there's a lot more offerings now
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Speaker 1: than there used to be, aren't there. Doctor?
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Speaker 2: Oh yeah, there's new companies all the time, and I'm
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Speaker 2: a little bit reluctant to jump on board with most
4:59
Speaker 2: new companies because you want to be a company that
5:01
Speaker 2: has enough of a track record that you feel like
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Speaker 2: fifteen years from now when your pet is aging, that
5:06
Speaker 2: you're still going to have them there. So you do
5:08
Speaker 2: want to be careful with that. The exception of that
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Speaker 2: is probably going to be rain Walk because they have
5:13
Speaker 2: some people and their staff that have been in the
5:15
Speaker 2: pet industry pet insurance industry for a long time. But
5:18
Speaker 2: in general, I think that sticking to a company that
5:20
Speaker 2: has a track record that you know is going to
5:23
Speaker 2: be there, that's good on the phone when you call them.
5:26
Speaker 2: You know, a lot of people do their research online,
5:30
Speaker 2: which I think is a great idea, but talking to
5:33
Speaker 2: people sometimes can be really important for you to grasp
5:37
Speaker 2: what they're going to do for you, what they can't do.
5:39
Speaker 2: You know what the limitations are because not all the
5:41
Speaker 2: insurances cover all the same things, So you want to
5:43
Speaker 2: do a little bit of investigation before you jump on
5:47
Speaker 2: board with an insurance company.
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Speaker 1: Ken Ken Talking with your vet give you some ideas
5:51
Speaker 1: as well. Obviously you experience folks with pet insurance regularly.
5:56
Speaker 1: Is that that a good conversation to be having.
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Speaker 2: Oh yeah, it sure is. And actually, on Tuesday this week,
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Speaker 2: I had a veterinary ann as a client. She's a
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Speaker 2: boarded specialist, so she doesn't do most of her own
6:09
Speaker 2: veterinary care, and she has pet insurance on her dog,
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Speaker 2: and she was telling me how thankful she was for that,
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Speaker 2: because she's had this dog in at least four different
6:18
Speaker 2: veterinary school hospitals in the course of his last year
6:22
Speaker 2: of illness. She travels quite a bit with the dogs,
6:25
Speaker 2: and she's been in Colorado, in Missouri, Minnesota, and I
6:29
Speaker 2: believe Iowa, so she's been frequenting them. She's like, I
6:33
Speaker 2: don't want to make it a habit of making the
6:35
Speaker 2: tour of all the veterinary schools. But even with her
6:39
Speaker 2: income and her experience and all that she can provide
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Speaker 2: for her own pets care, she's absolutely pounding her fist
6:46
Speaker 2: on the table, saying you need to have pet insurance.
6:49
Speaker 2: It saved her dog multiple times in the last year.
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Speaker 1: That's really important to think about as well. As we
6:54
Speaker 1: talked this morning with doctor Marty Greer. Of course, doctor
6:56
Speaker 1: Greer comes to us from Checkout Veterinary, the website checkout
6:59
Speaker 1: vet dot com. That's checkout vet dot com. Great resource
7:03
Speaker 1: to learn more about checkout Veterinary. Of course, they've got
7:05
Speaker 1: the clinic right in sun Prairie open every day of
7:08
Speaker 1: the week except for Thursdays. But they are open nine
7:10
Speaker 1: to five nine am to five pm Monday through Wednesday,
7:13
Speaker 1: and then Friday through Sunday. Again that includes weekends as well.
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Speaker 1: You can learn more on the website checkout vet dot com.
7:20
Speaker 1: How does it work? Then? I think a lot of
7:22
Speaker 1: us think, and this was part of our conversation last week,
7:25
Speaker 1: is as we were walking out the door, is I
7:27
Speaker 1: think of like, as a human, my health insurance I
7:30
Speaker 1: give when you go into the clinic, you give them
7:32
Speaker 1: your health insurance card and it kind of works through there.
7:35
Speaker 1: Pen insurance works a little bit different, doesn't it.
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Speaker 2: Yes, In general, I believe Trupanion is the only company
7:40
Speaker 2: that will do a direct pay to your veterinarian while
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Speaker 2: you're still at the clinic. So you definitely want to
7:47
Speaker 2: look into that. And so you do want to have
7:49
Speaker 2: the ability to have enough cash flow on your credit
7:51
Speaker 2: card that you can fund it until a month later
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Speaker 2: when the credit card company gets or when the insurance
7:57
Speaker 2: company credits you for it. And one of the other
7:59
Speaker 2: suggest us that we have for people is that they
8:01
Speaker 2: apply for something like care credit or scratch pay whatever
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Speaker 2: their veterinary clinic takes, so they have that credit card
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Speaker 2: to pay for the bill until the insurance company takes over.
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Speaker 2: The insurance companies don't typically cover one hundred percent. They
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Speaker 2: make cover eighty percent. They may cover ninety percent, and
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Speaker 2: they typically handle the catastrophic things injuries, you know, falling
8:21
Speaker 2: down the stairs, getting hit by a car, eating something
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Speaker 2: that you shouldn't, some kind of a toxicity. They don't
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Speaker 2: typically cover the vaccinations and the heartworm, flea and tigments.
8:30
Speaker 2: Those are things that you know are going to come up.
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Speaker 2: You can budget for those, so the insurance companies don't
8:34
Speaker 2: want to fund that because it's going to make your
8:37
Speaker 2: insurance premium so high that it's not going to be feasible.
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Speaker 2: But for the other stuff, that's what we really need
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Speaker 2: to have these policies for, is for that accident, that injury,
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Speaker 2: that illness that happens. Some of them cover cancer, some
8:51
Speaker 2: of them don't. Some of them cover inherited diseases like
8:54
Speaker 2: hip displasia and elbow displasia, some of them don't. So
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Speaker 2: those are the things that you want to check out
8:59
Speaker 2: based on what breeds you have, what age your dog is.
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Speaker 2: You want to really investigate this before you decide. And
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Speaker 2: there are websites that compare insurance companies, and like I said,
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Speaker 2: calling them is a really good idea kind of look through.
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Speaker 2: Pick out two or three that you're going to call.
9:12
Speaker 2: You don't have to call thirty because there are that many,
9:15
Speaker 2: but pick out two or three that you want to
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Speaker 2: talk to and make sure that you like the way
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Speaker 2: they handle their customer service and that they're covering the
9:22
Speaker 2: kind of things that you have concerns about based on
9:24
Speaker 2: what you know about your pet. And of course, like
9:27
Speaker 2: our insurance, it doesn't cover pre existing So yesterday I
9:31
Speaker 2: had a client that we've been working with for the
9:33
Speaker 2: last two months making a diagnosis and a treatment plan
9:35
Speaker 2: for and she said, well, can I get insurance? And
9:37
Speaker 2: I said, no, it's too late for you now. So
9:39
Speaker 2: as soon as you walk in the door and that
9:41
Speaker 2: record is started on your pet and they know that
9:44
Speaker 2: you have this condition, that's going to be exempted. So
9:47
Speaker 2: the time to get your insurance is when your pet
9:49
Speaker 2: is as young as possible, because they have fewer chances
9:52
Speaker 2: of preexisting conditions. If they're babies, they don't have it.
9:56
Speaker 2: And in fact, some of our breeders will already have
9:58
Speaker 2: insurance coverage for their for puppies and AKC. If you
10:02
Speaker 2: have an AKC registered dog. When you get your puppy
10:05
Speaker 2: and the registration goes through AKC, they'll send you an
10:07
Speaker 2: email and say we have thirty days at free insurance.
10:10
Speaker 2: And I believe Truepanion does a thirty day insurance for
10:12
Speaker 2: free as well, so that's a chance for you to
10:14
Speaker 2: kind of take it for a test drive. And of
10:16
Speaker 2: course that's when stuff happens is in the first thirty days.
10:19
Speaker 2: You get a new puppy and you don't realize that
10:22
Speaker 2: your kids drop the Xilotol candy on the floor, or
10:25
Speaker 2: that you forgot to cover up the electric cord, or
10:29
Speaker 2: you know all the other things that puppies get into
10:32
Speaker 2: because puppies are puppies are puppies, and they're they're busy.
10:35
Speaker 2: When you get a new puppy, it's like a new baby.
10:37
Speaker 2: You need to get on the floor and crawl around
10:38
Speaker 2: and look to see what they're going to get into.
10:40
Speaker 1: Because they will get into here, right, they'll get into everything.
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Speaker 1: Talking this Morning with Doctor Marty Greer. Of course, Doctor
10:46
Speaker 1: Greer comes to us from Checkout Veterinaria. The website check
10:49
Speaker 1: out vet dot com. All one word check out vet
10:52
Speaker 1: dot com. The telephone number six so eight to three
10:53
Speaker 1: one eight sixty seven hundred. That's three one eight sixty
10:56
Speaker 1: seven hundred. Again, best place to learn more is online
10:59
Speaker 1: check out vet dot that's check out vet dot com.
11:03
Speaker 1: It used to be you mentioned getting pet insurance when
11:06
Speaker 1: they were a poppy. It used to be that was
11:08
Speaker 1: the only I think, and I could be off on this,
11:11
Speaker 1: but I recall being told that that was the only
11:13
Speaker 1: time you could get pet insurance. Now that's completely different.
11:15
Speaker 2: Is yes, you can get insurance at any age. And
11:18
Speaker 2: some do have cancer writers, some do have other things.
11:20
Speaker 2: So again, you know, do some research, do some homework
11:23
Speaker 2: on it, and really figure out what you want to use.
11:26
Speaker 2: See what your veterinary clinic recommends, what they're most comfortable with,
11:29
Speaker 2: what they've had the best experiences with, because if they've
11:32
Speaker 2: had to fill up paperwork multiple times because insurance companies
11:35
Speaker 2: don't want to cover something, that's really important information for
11:38
Speaker 2: you to have before you make that decision.
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Speaker 1: One final question on this, do any of them require
11:43
Speaker 1: like a pre screen or a pre pre insurance physical
11:47
Speaker 1: type thing.
11:47
Speaker 2: They'll want to see your medical records from your previous
11:50
Speaker 2: visit in most cases, so they don't send you in
11:53
Speaker 2: for a pre screen, but they're going to want to
11:54
Speaker 2: see the records before they'll issue the policy again to
11:57
Speaker 2: make sure that there isn't something pre existing, because they don't.
12:00
Speaker 2: You know, if your dogs had three ear infections, they're
12:02
Speaker 2: not going to cover ear infections. So you want to
12:04
Speaker 2: just understand if your dog eats tennis balls once a month, yeah,
12:08
Speaker 2: you got a problem, so you aren't going to get
12:11
Speaker 2: coverage for things like that.
12:12
Speaker 1: Really great guidance and great information from doctor Marty Greer.
12:15
Speaker 1: Of course, doctor gear comes to us from Checkout Veterinary
12:18
Speaker 1: the website checkout vet dot com. That's checkout vet dot
12:21
Speaker 1: com open Monday through Wednesday nine to five and then
12:24
Speaker 1: Friday through Sunday ninety five, So basically every day except
12:27
Speaker 1: for Thursdays from nine am until five pm. Your first
12:29
Speaker 1: visit at checkout Veterinary is free. That's the office visit.
12:33
Speaker 1: It's not going to cost anything. Of course, procedures test
12:36
Speaker 1: those type of things, there are fees associated with that.
12:39
Speaker 1: One of the Also great things about Checkout Veterinary is
12:41
Speaker 1: transparent pricing and get a pretty good rundown at checkout
12:45
Speaker 1: vet dot com. And of course your vet can help
12:47
Speaker 1: you as well in that area when it comes to
12:49
Speaker 1: what the costs of things are. Speaking of us getting
12:52
Speaker 1: in to see your vet. I know this time of
12:54
Speaker 1: year and we're seeing some in our neighborhood a lot
12:57
Speaker 1: of kittens being born. We're going to talk with doctor
13:00
Speaker 1: Greer about that. We will do that next in the meantime,
13:03
Speaker 1: been to the website yet, head on over checkout vet
13:05
Speaker 1: dot com. That's checkout vet dot com. More of asked
13:08
Speaker 1: the experts with Checkout veterinaryan doctor Marty Greer next here
13:11
Speaker 1: on thirteen ten Wi B A eight fifty five thirteen
13:18
Speaker 1: ten Wi b A and ask the experts talking this
13:21
Speaker 1: morning with doctor Marty Greer of Checkout Veterinary the website
13:24
Speaker 1: checkout vet dot com. That's checkout vet dot com. One
13:27
Speaker 1: of these weeks we're gonna have to talk about the
13:29
Speaker 1: intro music by the way, for folks that well, we'll
13:31
Speaker 1: do it actually really quick right now. That is a
13:34
Speaker 1: very for folks that have pets. Should be a really
13:37
Speaker 1: good song for them. And their pets. Shuldn't it be?
13:39
Speaker 2: It? Sure is. It's Jimmy Buffett's Love Me Like My Dog.
13:42
Speaker 2: And if you haven't listened to it, and you especially
13:44
Speaker 2: if you have any conflict with your spouse about pet ownership,
13:49
Speaker 2: this is a It's got some really great lines in it,
13:52
Speaker 2: some of which we cannot repeat in already. They're pretty funny.
13:57
Speaker 2: And his comparison is you know that his wife doesn't
14:01
Speaker 2: love him like that.
14:03
Speaker 1: Yeah, there's the reason why we faded down when we do.
14:06
Speaker 1: It's very clever, very funny, and a really enjoyable song.
14:09
Speaker 1: Definitely check that out. Speaking of very clever, very funny,
14:12
Speaker 1: and very enjoyable. Kitties are always all those things rolled
14:16
Speaker 1: into one. They're just fantastic pets. They also like to
14:22
Speaker 1: recreate approcreate quite a bit, especially strays become an issue.
14:26
Speaker 1: Do you guys get calls from folks saying, we have
14:29
Speaker 1: a barn cat or a backyard cat that how it's
14:32
Speaker 1: got kittens? What should I do?
14:34
Speaker 2: Yeah? Well, the first place that we start with this
14:36
Speaker 2: is they call us and they say, well, it's really
14:38
Speaker 2: not my cat. You say, well, tell me about it,
14:41
Speaker 2: and they say, well, I've been feeding her for the
14:42
Speaker 2: last four weeks and you're like, well, then it's your cat.
14:45
Speaker 2: I've been feeding her for the last four years. She's
14:47
Speaker 2: really your cat. And some cats will make rounds in
14:49
Speaker 2: the neighborhood and just eat at multiple homes and that
14:52
Speaker 2: makes it a little bit confusing on who's responsible for
14:55
Speaker 2: the cat's care if something comes up. So, yes, we
14:58
Speaker 2: see a lot of those people, but are always in
15:00
Speaker 2: denial because they don't they don't want to pay the
15:02
Speaker 2: bill and they think somehow that if they come in
15:05
Speaker 2: and say, it's not my cat, it's the neighborhood cat.
15:07
Speaker 2: But you know, we're going to be able to comp
15:08
Speaker 2: them for it, and honestly we can't. If you've been
15:11
Speaker 2: feeding the cat and the cat has something that needs
15:13
Speaker 2: help with, then you're going to have to make that
15:15
Speaker 2: decision before you go in that your veterinary clinic is
15:17
Speaker 2: going to need some compensation for whatever care they need.
15:21
Speaker 2: But yes, there's kind of two tease, two seasons of
15:24
Speaker 2: the year that we see kittens spring and fall, and
15:27
Speaker 2: here we are we're kind of at that point. Cats
15:29
Speaker 2: are seasonally polyestrous, meaning that they come into heat every
15:33
Speaker 2: three weeks. If they're not bred, they'll come back into
15:36
Speaker 2: heat and give another chance, and another chance and another chance.
15:38
Speaker 2: So cats are very prolific. On occasion, you'll even have
15:42
Speaker 2: as many as three letters a year out of one female.
15:44
Speaker 2: So if you have outdoor cats, male or female, it's
15:48
Speaker 2: a great idea to get them caught, you know, if
15:51
Speaker 2: you're feeding them anyway, feed them in a cage, get
15:53
Speaker 2: them caught, take them in, get them spade or neutered,
15:56
Speaker 2: and then you can return them to your neighborhood. Because
15:58
Speaker 2: those cat populations Spain and neuter tend to be a
16:01
Speaker 2: closed population. New cats tend not to move into those populations.
16:04
Speaker 2: They tend to just stay that group of cats, and
16:07
Speaker 2: so it kind of wards off other cats moving into
16:10
Speaker 2: the area. So it can cut down the population.
16:13
Speaker 1: And we talk about, you know, with the with these
16:16
Speaker 1: outside cats or these neighborhood cats or or you know
16:18
Speaker 1: that everyone's like, oh, it's not my The importance of
16:21
Speaker 1: having them spade or neutered is we're talking here. But
16:24
Speaker 1: you also think about, you know, at some point the
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Speaker 1: the food and other things out underdoes the pet popularly
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Speaker 1: end up with very sick and very tragic things happen
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Speaker 1: to those kitties, So definitely something to be aware of,
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Speaker 1: of course, as we talked this morning with doctor Marty Greer,
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Speaker 1: the website check out vet dot com. That's check out
16:43
Speaker 1: vet dot com. Check them out online right now and again,
16:46
Speaker 1: open every day of the week except for Thursday, nine
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Speaker 1: am until five pm. Doctor Greer, it's always great jogy
16:51
Speaker 1: with you. Enjoyed this beautiful day.
16:52
Speaker 2: Thank you.
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Speaker 1: This comes your way next right here on thirteen ten,
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Speaker 1: WIV eight