Latest / Omni Talk Retail / Could Walmart Become America's Convenience Store? | Fast Five Shorts
Transcript
- 0:00Walmart
- 0:00reported
- 0:00on
- 0:01its
- 0:01Q1
- 0:02FY
- 0:022027
- 0:03earnings
- 0:04call
- 0:04that
- 0:04its
- 0:04US
- 0:05store
- 0:05fulfilled
- 0:05delivery
- 0:06sales
- 0:06have
- 0:07more
- 0:07than
- 0:07doubled
- 0:07over
- 0:08the
- 0:08past
- 0:08two
- 0:08years,
- 0:09with
- 0:09more
- 0:09than
- 0:1036%
- 0:10of
- 0:10deliveries
- 0:11arriving
- 0:11in
- 0:12three
- 0:12hours
- 0:12or
- 0:13less
- 0:13and
- 0:14sub
- 0:14hour
- 0:14delivery
- 0:15growing
- 0:15the
- 0:15fastest
- 0:16of
- 0:16all,
- 0:17according
- 0:17to
- 0:18Supply
- 0:18Chain
- 0:18Dive.
- 0:19CFO
- 0:19John
- 0:20David
- 0:20Rady
- 0:20said
- 0:21faster
- 0:21delivery
- 0:22speeds
- 0:22are
- 0:22directly
- 0:22fueling
- 0:23customer
- 0:23engagement
- 0:24and
- 0:24that
- 0:24Walmart
- 0:25can
- 0:25now
- 0:25reach
- 0:25approximately
- 0:2660%
- 0:27of
- 0:27the
- 0:27U.S.
- 0:27population
- 0:28with
- 0:28store
- 0:28fulfilled
- 0:29delivery.
- 0:29And
- 0:30in
- 0:30addition,
- 0:30Walmart
- 0:31also
- 0:31reported
- 0:32that
- 0:32it
- 0:32hit
- 0:321
- 0:33million
- 0:33drone
- 0:33deliveries
- 0:34last
- 0:34quarter,
- 0:35with
- 0:35more
- 0:35than
- 0:3540%
- 0:36of
- 0:36those
- 0:37occurring
- 0:37in
- 0:37Q1
- 0:38of
- 0:382026
- 0:39alone.
- 0:40Chris,
- 0:40this
- 0:41is
- 0:41also
- 0:41the
- 0:41A
- 0:42and
- 0:42M
- 0:42Consumer
- 0:43Retail
- 0:43Group
- 0:43put
- 0:44you
- 0:44on
- 0:44the
- 0:44spot.
- 0:45Question
- 0:45of
- 0:45the
- 0:45week.
- 0:46Here
- 0:46it
- 0:46is.
- 0:47There
- 0:48were
- 0:48a
- 0:48lot
- 0:48of
- 0:48record
- 0:49high
- 0:49numbers
- 0:49for
- 0:49Walmart
- 0:50in
- 0:50its
- 0:50earnings
- 0:51call
- 0:51related
- 0:51to
- 0:51store
- 0:52fulfilled
- 0:52delivery,
- 0:53total
- 0:53sales,
- 0:54customer
- 0:54reach,
- 0:54time
- 0:55to
- 0:55deliver,
- 0:55customer
- 0:56satisfaction,
- 0:57even
- 0:57drone
- 0:58deliveries.
- 0:59For
- 0:59this
- 0:59to
- 0:59really
- 0:59matter
- 1:00over
- 1:00time,
- 1:01which
- 1:01number
- 1:01are
- 1:01you
- 1:02keeping
- 1:02your
- 1:02eye
- 1:02on?
- 1:02The
- 1:03closest?
- 1:03Oh
- 1:04geez,
- 1:04that's
- 1:04a
- 1:04really
- 1:04tough
- 1:05question.
- 1:05I
- 1:05can't
- 1:05wait
- 1:06to
- 1:06get
- 1:06your
- 1:06take
- 1:06on
- 1:06this
- 1:06too.
- 1:06As
- 1:07a
- 1:07former
- 1:07CEO,
- 1:07CEO,
- 1:09I
- 1:10think
- 1:10I,
- 1:11I'm
- 1:12probably
- 1:12going
- 1:12to
- 1:12take
- 1:12a
- 1:12lot
- 1:12of
- 1:12flack
- 1:13for
- 1:13this,
- 1:13but
- 1:13I
- 1:13think
- 1:13you
- 1:13have
- 1:14to
- 1:14watch
- 1:14transactions
- 1:15first
- 1:15and
- 1:15foremost
- 1:16because
- 1:16that
- 1:16signals
- 1:17to
- 1:17me
- 1:18customer
- 1:18love.
- 1:19And
- 1:19then
- 1:20as
- 1:20the
- 1:20next
- 1:20layer,
- 1:21I
- 1:21don't
- 1:21think
- 1:21you
- 1:21can
- 1:21just
- 1:21watch
- 1:22one
- 1:22either.
- 1:22I
- 1:23think
- 1:23as
- 1:23the
- 1:23next
- 1:23layer
- 1:24you
- 1:24have
- 1:24to
- 1:24watch
- 1:25repeat
- 1:25usage
- 1:26and
- 1:26customer
- 1:27satisfaction
- 1:28around
- 1:28those
- 1:28types
- 1:29of
- 1:29deliveries.
- 1:29If
- 1:30all
- 1:30three
- 1:30of
- 1:30those
- 1:31metrics
- 1:31are
- 1:31going
- 1:31well,
- 1:32then
- 1:33you
- 1:33have
- 1:33an
- 1:33absolute
- 1:34home
- 1:34run.
- 1:34Because
- 1:34I
- 1:35agree
- 1:35with
- 1:35the
- 1:35CFO
- 1:37that
- 1:37getting
- 1:38customers
- 1:38to
- 1:39transact
- 1:39with
- 1:39you
- 1:39with
- 1:40this
- 1:40type
- 1:40of
- 1:40delivery
- 1:41speed,
- 1:41execution,
- 1:42that
- 1:42drives
- 1:43loyalty.
- 1:43And
- 1:43it
- 1:44goes
- 1:44back
- 1:44even
- 1:44to
- 1:44what
- 1:44we
- 1:44talked
- 1:45about
- 1:45in
- 1:45the
- 1:45first
- 1:45headline.
- 1:46You
- 1:46know,
- 1:46like
- 1:46how
- 1:46are
- 1:46people
- 1:46going
- 1:47to,
- 1:47you
- 1:47know,
- 1:48think
- 1:48about
- 1:48all
- 1:48that's
- 1:48coming
- 1:49when
- 1:49loyalty
- 1:49is
- 1:50a
- 1:50factor
- 1:50and
- 1:50confidence
- 1:51in
- 1:51delivery
- 1:51is
- 1:51a
- 1:51factor
- 1:52because
- 1:52speed
- 1:53is
- 1:53a
- 1:53universal
- 1:54truth.
- 1:54Amazon
- 1:55banks
- 1:55on
- 1:55it.
- 1:55Walmart's
- 1:56banking
- 1:56on
- 1:56it
- 1:56now
- 1:57because
- 1:57all
- 1:57things
- 1:58being
- 1:58equal,
- 1:58people
- 1:59want
- 1:59things
- 1:59faster.
- 2:00But
- 2:00with
- 2:00that
- 2:01said,
- 2:01Shelley,
- 2:02I'm
- 2:02also
- 2:03really
- 2:03anxious
- 2:04to
- 2:05watch
- 2:05the
- 2:05continued
- 2:05drone
- 2:06expansion.
- 2:06400,000
- 2:07drone
- 2:07deliveries
- 2:08in
- 2:08like
- 2:08three
- 2:09months
- 2:09of
- 2:09the
- 2:10first
- 2:10three
- 2:10months
- 2:10of
- 2:11the
- 2:11fiscal
- 2:11year.
- 2:12That's,
- 2:12that's
- 2:12insane.
- 2:13And
- 2:13they
- 2:13said
- 2:13the
- 2:14fastest
- 2:14deliveries
- 2:14in
- 2:15four
- 2:15minutes.
- 2:16You
- 2:16put
- 2:16that
- 2:16in
- 2:17perspective.
- 2:17This
- 2:18is
- 2:18crazy,
- 2:18Shelly.
- 2:19It
- 2:19means
- 2:19we,
- 2:20we
- 2:20could
- 2:20have
- 2:20ordered
- 2:21something
- 2:21at
- 2:21the
- 2:21start
- 2:22of
- 2:22this
- 2:22headline
- 2:23and
- 2:23before
- 2:23we
- 2:24are
- 2:24finished
- 2:24with
- 2:24it,
- 2:25most
- 2:25likely
- 2:25because
- 2:26the
- 2:26clock
- 2:26is
- 2:26ticking.
- 2:27We
- 2:28could
- 2:28have,
- 2:28we
- 2:28could
- 2:28have
- 2:28had
- 2:29it
- 2:29delivered
- 2:29before
- 2:29we're
- 2:30even
- 2:30done
- 2:30Debating
- 2:31it,
- 2:31that's
- 2:31just
- 2:32absolutely
- 2:32phenomenal
- 2:33and
- 2:34crazy
- 2:34to
- 2:34me.
- 2:34It's
- 2:35absolutely
- 2:35nuts.
- 2:36But
- 2:36I
- 2:36don't
- 2:36know,
- 2:36what
- 2:36do
- 2:36you
- 2:37think?
- 2:37I
- 2:37think
- 2:37this
- 2:38is
- 2:38incredibly
- 2:38powerful.
- 2:39I
- 2:39think
- 2:39this
- 2:40is
- 2:40Walmart
- 2:40putting
- 2:41the
- 2:41entire
- 2:41force
- 2:42of
- 2:42its
- 2:43scale
- 2:43to
- 2:43work.
- 2:44And
- 2:44I
- 2:45think
- 2:45there's
- 2:45two
- 2:45ways
- 2:45for
- 2:45Walmart
- 2:46to
- 2:46grow.
- 2:46Increase
- 2:47share
- 2:47of
- 2:47wallet
- 2:47or
- 2:48get
- 2:48more
- 2:48wallets.
- 2:48And
- 2:49when
- 2:49you
- 2:49talk
- 2:49about
- 2:50the
- 2:50Amazon
- 2:51vs
- 2:51Walmart,
- 2:52Amazon
- 2:53known
- 2:53for
- 2:54consistent
- 2:54delivery
- 2:55times,
- 2:56Walmart,
- 2:57that's
- 2:57probably
- 2:57the
- 2:58biggest
- 2:58competitive
- 2:58point.
- 2:59This
- 3:00is
- 3:00Walmart
- 3:00really
- 3:01making
- 3:01a
- 3:02big
- 3:02play
- 3:02here
- 3:02and
- 3:03a
- 3:03lot
- 3:03of
- 3:03investment
- 3:04in
- 3:04converting
- 3:05customers
- 3:07into
- 3:07the
- 3:07Walmart
- 3:08ecosystem.
- 3:09So
- 3:09I
- 3:10agree
- 3:10with
- 3:10you
- 3:10on
- 3:10transactions,
- 3:11but
- 3:11I
- 3:12lean
- 3:12more
- 3:12toward
- 3:13this
- 3:13behavior
- 3:14repetition
- 3:14because
- 3:15that's
- 3:15gonna
- 3:15be
- 3:15the
- 3:15biggest
- 3:16signal
- 3:16of
- 3:16stickiness.
- 3:17So,
- 3:18so,
- 3:19and
- 3:19that's
- 3:19I
- 3:19think
- 3:19the
- 3:20biggest
- 3:20differentiator
- 3:21of
- 3:21Walmart
- 3:21actually
- 3:22taking
- 3:22a
- 3:22ton
- 3:23of
- 3:23share
- 3:23from
- 3:23Amazon.
- 3:24So
- 3:25in
- 3:25converting
- 3:25those
- 3:25Amazon
- 3:26loyalists.
- 3:27But
- 3:27yeah,
- 3:28I'm
- 3:28excited
- 3:28to
- 3:28see
- 3:29Walmart
- 3:29really
- 3:29harness
- 3:30its
- 3:30power
- 3:30here
- 3:31and
- 3:31really
- 3:31make
- 3:31a
- 3:32big
- 3:32play
- 3:32that's
- 3:32significant
- 3:33to
- 3:33consumers.
- 3:34And
- 3:34I
- 3:35can't
- 3:35tell
- 3:35you
- 3:35how
- 3:36many
- 3:36times
- 3:36I'm
- 3:36out
- 3:37running
- 3:37errands
- 3:37or
- 3:38having
- 3:38lunch
- 3:38with
- 3:38a
- 3:38friend
- 3:38or
- 3:39dinner
- 3:39and
- 3:39I
- 3:39said,
- 3:39oh,
- 3:40I
- 3:40need
- 3:40to
- 3:40pick
- 3:40up
- 3:40these
- 3:40few
- 3:41things
- 3:41later.
- 3:41Wouldn't
- 3:42it
- 3:42be
- 3:42great
- 3:42if
- 3:42the
- 3:42drone
- 3:42actually
- 3:43showed
- 3:43up
- 3:43and
- 3:43dropped
- 3:43those
- 3:44things
- 3:44off
- 3:44and
- 3:44saved
- 3:44me
- 3:45a
- 3:45trip?
- 3:45So,
- 3:46so
- 3:46I
- 3:46think
- 3:46this
- 3:46is
- 3:46exciting
- 3:47to
- 3:47see
- 3:47and
- 3:49I
- 3:49love
- 3:49when
- 3:49Walmart
- 3:50does
- 3:50things
- 3:50like
- 3:50this
- 3:51that
- 3:51are
- 3:51big
- 3:53because
- 3:53no
- 3:53one
- 3:53else
- 3:54in
- 3:54the
- 3:54world
- 3:54can
- 3:54do
- 3:55it
- 3:55as
- 3:55well
- 3:55as
- 3:55they
- 3:55can.
- 3:56Yeah,
- 3:57yeah,
- 3:57100%.
- 3:58When
- 3:58I
- 3:59need
- 3:59a
- 3:59quick
- 3:59delivery,
- 3:59I'm
- 4:00actually
- 4:00going
- 4:00to
- 4:00Walmart
- 4:00before
- 4:01Amazon.
- 4:01That's
- 4:01just
- 4:01what
- 4:02I'm
- 4:02doing
- 4:02now
- 4:02because
- 4:03they've
- 4:03just
- 4:03done
- 4:03such
- 4:04a
- 4:04good
- 4:04job,
- 4:04at
- 4:04least
- 4:05for
- 4:05the
- 4:05circles
- 4:06that
- 4:06you
- 4:06and
- 4:06I
- 4:06travel
- 4:06in,
- 4:07of
- 4:07making
- 4:08this
- 4:08known
- 4:08that
- 4:08they
- 4:08have
- 4:09this
- 4:09option.
- 4:09But
- 4:10I
- 4:10think
- 4:10if
- 4:10we
- 4:10step
- 4:10back
- 4:11too
- 4:11and
- 4:11we
- 4:11take
- 4:11a
- 4:1130,000
- 4:12foot
- 4:12view
- 4:12of
- 4:12this,
- 4:12possibly
- 4:13even
- 4:13from
- 4:13a
- 4:13drone.
- 4:14Shelly
- 4:14is
- 4:14like,
- 4:15you
- 4:15look
- 4:15at
- 4:15what
- 4:15we've
- 4:15talked
- 4:16about
- 4:16like
- 4:16Walmart
- 4:17growth
- 4:17from
- 4:17Marketplace,
- 4:18right,
- 4:18The
- 4:19first
- 4:19headline
- 4:19we
- 4:19did,
- 4:20and
- 4:20then
- 4:20also
- 4:20just
- 4:21tangentially,
- 4:22growth
- 4:22from,
- 4:22you
- 4:23know,
- 4:23upper
- 4:23income
- 4:23shoppers
- 4:24getting
- 4:24into
- 4:24targets
- 4:25territory.
- 4:25The
- 4:25other
- 4:25part
- 4:26about
- 4:26drones
- 4:26that
- 4:27I
- 4:27think
- 4:27is
- 4:27really
- 4:27interesting,
- 4:28I
- 4:28love
- 4:28your
- 4:28take
- 4:28on
- 4:28this
- 4:29too,
- 4:29is
- 4:30you're
- 4:30not
- 4:31just
- 4:31competing
- 4:31with
- 4:31Amazon
- 4:32and
- 4:32Target
- 4:32and
- 4:33other
- 4:33grocers
- 4:33here,
- 4:34you're
- 4:34also
- 4:34setting
- 4:35up
- 4:35the
- 4:35infrastructure
- 4:36to
- 4:36compete
- 4:36with
- 4:36every
- 4:37convenience
- 4:37store
- 4:38out
- 4:38there
- 4:38as
- 4:39well,
- 4:39which
- 4:39is
- 4:40a
- 4:40massive,
- 4:41massive
- 4:42market
- 4:42that
- 4:43oftentimes
- 4:43gets
- 4:43overlooked.
- 4:45That's
- 4:45right.
- 4:45And
- 4:45I
- 4:45think
- 4:46that
- 4:46that
- 4:46is
- 4:46also
- 4:47one
- 4:47of
- 4:47the
- 4:47biggest
- 4:48indicators
- 4:48that
- 4:48they
- 4:48can
- 4:49steal
- 4:49share.
- 4:49I
- 4:49mean,
- 4:50you
- 4:50know,
- 4:50and
- 4:50not
- 4:51only
- 4:51that,
- 4:51they
- 4:51went
- 4:51on
- 4:52price
- 4:52and
- 4:53against
- 4:53these
- 4:53small
- 4:54convenience
- 4:55stores
- 4:55every
- 4:56day,
- 4:56but
- 4:57they're
- 4:57not
- 4:57the
- 4:57closest
- 4:58corner
- 4:58store.
- 4:58And
- 4:59so
- 4:59this
- 4:59makes
- 4:59Walmart
- 5:00incredibly
- 5:00accessible
- 5:01to
- 5:01anyone,
- 5:02anywhere.
- 5:03And
- 5:03I
- 5:03think
- 5:03that
- 5:03makes
- 5:04a
- 5:04big
- 5:04difference.
- 5:05Yeah,
- 5:05in
- 5:06four
- 5:06minutes,
- 5:06I'm
- 5:06getting
- 5:06my
- 5:07Gatorade
- 5:07and
- 5:07my
- 5:07Doritos
- 5:08from
- 5:08Walmart.
- 5:08I'm
- 5:09not
- 5:09driving
- 5:09to
- 5:09the
- 5:09local
- 5:10speedway.
- 5:10Are
- 5:11you
- 5:11kidding
- 5:11me?
- 5:11No
- 5:12way.
- 5:12No,
- 5:12no
- 5:13way.