Episode #146 Agencies Suck but Yours Doesn’t Have to with Greg Haines

Podcasts – SpaRetailer · Sep 16, 2026 · 39m

Host Megan Kendrick welcomes back Greg Haines of Compass Digital to discuss how spa retailers and small businesses can avoid being mistreated by marketing agencies and how to evaluate agency performance. Greg shares examples of dealers being “tethered” by contracts claiming agency ownership of Shopify websites or ad accounts, locked into expensive long-term agreements with low-value deliverables, and misled by claims of proprietary dashboards or special Google partnerships. They outline what good agencies should provide — transparent monthly activity reporting (not just numbers), insights and…