Latest / Peter Lohmann's Podcast
5 Years, Near-Zero Churn: Stephen Glover's Owner Retention Playbook
How do you go five years without losing a single client to dissatisfaction? Stephen Glover, owner of Peak Property Management in Richmond, VA (about 1,300 doors), joins me to unpack how he built that reputation and why he fired a 150-unit client on purpose this year.
We discuss:
(00:01:43) - Stephen’s experience with owner churn
(00:05:58) - Building a local reputation
(00:10:23) - The influence of fitness on business success
(00:17:58) - Sponsor - AppFolio FutureConference
(00:19:08) - Dealing with things beyond your control
(00:26:56) - Challenges, milestones and successes
(00:33:57) -…
The skinny
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