Episode 258: Using Exceptional Service to Elevate Your Studio's Client Experience
What We Cover In This Episode:
How exceptional services involves creating a welcoming environment for everyone who walks through your doors [1:30]
The critical role that consistency plays in having a positive experience [2:20]
What active listening will allow you to give your members [3:10]
Some of the ways in which delivering an exceptional experience will help the studio convert and retain members [7:01]
A reminder that first impressions really do matter [8:15]
A look at personalization and the process of discovering your client's goal [9:55]
How to be proactive and anticipating your…
The skinny
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