Latest / Business of Tech: Daily MSP News & IT Services Analysis
MSP Risk: Continuing to Sell Predictable Execution as AI Removes Price Floor
The dominant structural shift underlined in this episode is the removal of the pricing floor for undifferentiated, repeatable IT work due to agentic AI adoption, especially in IT services and MSP operations. As described by Dave Sobel, this shift is not about wholesale job elimination but about AI absorbing routine, predictable execution, leaving human operators responsible for judgment and oversight. This change is illustrated by organizations such as OpenAI, where 97.9% of employees use AI agents, and by sector-wide hiring data tracked by SignalFire, revealing that software…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.