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Applying Competence, Credibility, Clarity, Connectivity to AI · The FIT4Privacy Podcast | Exploring ISO Standards AI Privacy | Grow Skills Store

• 0:00
  Can these four CS be applied to the world of artificial
• 0:04
  intelligence? I will also share my view later,
• 0:07
  but first I'm keen on sharing understanding your view.
• 0:10
  Yeah, absolutely. I don't profess at all to be an
• 0:14
  AI expert, just so you know, but my limited understanding of AI
• 0:18
  and my interactions with AI. So for example, my four books
• 0:21
  that that are now up on Amazon, we also have audiobook versions
• 0:26
  and the audiobooks are five to six hours each of, you know, not
• 0:30
  my voice, but my AI clone voice, right.
• 0:33
  So the question now is how, when you're, when you're looking from
• 0:39
  the outside in at a human being, you're assessing these four CS,
• 0:43
  right? And you're also doing the same
• 0:46
  thing with your chat box, your chat bot, your, your chat GPTS
• 0:51
  and equivalents. So you, you want to make sure
• 0:54
  that again, they signal those, these machines signal these CS,
• 1:00
  right? I mean, think about it is, is
• 1:02
  the AI bot that you're interacting with competent?
• 1:07
  Well, after a few interactions, you understand that, Hey, edit
• 1:11
  this for me, do this for me. What are your thoughts on this?
• 1:15
  Give me some information. And they, and they give it to
• 1:17
  you enough times and it's accurate when you validate it,
• 1:20
  right? Then you tick that box.
• 1:23
  There's, there's a level of competency here, right?
• 1:26
  When you stick, you know, some numbers into a large language
• 1:30
  model, maybe it, it doesn't really compute because it's more
• 1:34
  of a language, you know, expert. So clearly it will signal to you
• 1:39
  that I don't have competence in this area, right?
• 1:42
  So that's the competence box. Let me go over to the clarity.
• 1:48
  Clarity of communication is exactly what I'm talking about,
• 1:50
  by the way. I'm not talking about clarity of
• 1:51
  thought, clarity of vision. When I speak about the four CS,
• 1:54
  I'm actually talking to someone's ability, as you said,
• 1:57
  to articulate, articulate eloquently, being concise,
• 2:00
  precise, but most importantly, speaking in a way that people
• 2:03
  understand, right? That's what it's all about.
• 2:06
  Communication is about making sure the other person gets you,
• 2:09
  making sure your message lands right.
• 2:12
  So clarity with again, a chat bot using ChatGPT, when I
• 2:18
  communicate, it comes back very clear.
• 2:21
  In fact, sometimes I actually put in a message and I say,
• 2:25
  please edit for clarity because I want to make sure that I'm
• 2:30
  communicating as clearly as possible.
• 2:32
  And sometimes, more often than not, it communicates in a way
• 2:36
  that's more clear than the way I would have put it.
• 2:39
  I may have used 57 words to communicate and it's probably
• 2:43
  used sometimes half right, Sometimes it goes longer than
• 2:47
  needed as well. So, so, but there is, there is
• 2:49
  the ability and quality of clarity communication, the
• 2:53
  ability to communicate clearly. It has OK, now let's go to
• 2:56
  connectivity. Well, connectivity is a no
• 2:58
  brainer because you know that when you are asking for
• 3:02
  information that it, it is connected to the web, It's
• 3:06
  connected to all the great minds, it's connected to
• 3:09
  incredible vast resources. So it comes back with the answer
• 3:14
  you're looking for because of its level of connectivity.
• 3:17
  When you ask a friend, hey, what are the, you know, tax
• 3:21
  regulations in, in, I don't know, Vietnam, he's going to be
• 3:26
  like, I don't know because his connectivity doesn't reach that
• 3:30
  far. But now that brings us to the
• 3:32
  final sea of credibility, right? Because credibility is being
• 3:36
  able to trust somebody on a human level, to trust that they
• 3:41
  have your best interests at heart, your best, you know they
• 3:46
  care about you and they're playing fair.
• 3:49
  Now, what's interesting about my interactions with AI is it
• 3:54
  sometimes has customer service and this ability to care and
• 3:58
  serve you built in. Because when you say, you know,
• 4:04
  you ask a question or what are the, the tax implications for
• 4:06
  Vietnam, it gives you an answer. It'll say, would you like me to
• 4:09
  help you with any other areas in that region or perhaps around
• 4:14
  the world? So that's going like the extra
• 4:16
  mile, right? Whereas if you asked a friend,
• 4:19
  what are the tax implications of Vietnam, they either give you an
• 4:22
  answer or say, I don't know or say, let me find out for you.
• 4:24
  And they come back with that answer only.
• 4:26
  And they're very, it's very unlikely they're going to say,
• 4:29
  is there anything else I could help you with?
• 4:30
  Of course they're not you're, you know, they're, they're not
• 4:33
  there to serve you in whole, just in part because that's what
• 4:37
  you asked for. So, but I think it does speak to
• 4:39
  the human beings ability to be stretched in that regard, right?
• 4:46
  Where we can, you know, serve our customers to the NTH degree
• 4:50
  instead of just giving them the bare minimum that they asked
• 4:52
  for. The only thing though, that
• 4:54
  there's a question mark about is does AI.
• 4:58
  I should say, does future AI have our best interests at
• 5:03
  heart?