Ask An Expert | How Generative AI Will Transform Retail Customer Service In 2023
Automation, empowerment, and illumination – those are the three words we would use to describe GenAI’s impact on retail customer service in 2024 and beyond.
So Omni Talk is pleased to announce that Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how retailers and brands should approach the application of GenAI to customer service…
The skinny
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