Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Sunlife’s Laura Money on Designing AI Around People
AI efficiency is not the destination. At Sunlife, it is the means to something harder to automate: meaningful human connection.
In this episode of Technovation, Peter High speaks with Laura Money, Executive Vice President and Chief Information and Technology Innovation Officer at Sunlife, about building AI around people rather than processes.
Money joined Sunlife in 2020 with a mandate to connect technology strategy directly to business strategy. She describes a four-year AI adoption journey, from an internal GenAI chatbot in early 2023 to agentic systems governed by a shared control plane…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.