AI Saved Your Service Team 30 Hours. Now What?

Dealer Talk With Jen Suzuki · Nov 4, 2026 · 16m

AI is helping service departments handle more calls, send updates, schedule appointments, and take repetitive work off advisors' plates. That's exciting! But here's a question I think every GM, fixed ops director, and service manager should be asking:

What are we doing with the time we're getting back?

Picture a busy service advisor at 10:45 in the morning. Phones ringing, customers waiting, technicians needing answers, and MPIs coming in. Sound familiar?

Now imagine AI gives that advisor another 30 or 45 minutes in their day. What could that mean for the customer experience?

In this episode…