The Five Dysfunctions That Keep Killing the Same Platforms

The Operator | Healthcare Business · Apr 8, 2026 · 24m · transcript

Larry Benz breaks down a hard truth: most healthcare platform failures aren’t about private equity—they’re about poor operational decisions.

If you’re a clinic owner or PT leader, this conversation explains why scaling often breaks what made your clinic successful in the first place.

Key Insights:

Healthcare is a relationship-driven business, not a scalable product

Over-centralization destroys local clinic value

Misaligned compensation leads directly to burnout and turnover

Acquisition without integration creates “Frankenstein” organizations

Decisions made far from the clinic floor create…