Latest / North Meets South Web Podcast
Better API docs, customer support lessons, and cannoli
Jake shares lessons from rebuilding a permissions system around flexible roles, temporary permission leases, and delegated user management. He also discusses adding Apple Pay and Google Pay, plus designing automated text-message payment flows that use numbered choices instead of complicated keywords.
Michael talks about building lender integrations, the importance of adding real context to API documentation, and using Claude to turn JSON specifications into PHP DTOs and enums. He also reflects on his team’s new helpdesk rotation, where direct exposure to users has uncovered long-standing…
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