Latest / Sarah Knows Support Workers / How Support Workers Can Use ChatGPT (Without Losing the Human Touch) | Sarah Heriot

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How Support Workers Can Use ChatGPT (Without Losing the Human Touch) | Sarah Heriot · Sarah Knows Support Workers

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  And it's Sarah no support workers podcast.
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  I am your host Sarah. I am doing a solo episode today
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  on a topic that I really enjoy talking about.
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  And I hope you don't mind using ChatGPT in everyday NDIS
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  support, how we can do that. So let's run straight into this.
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  We're talking all things about ChatGPT AI and how to work that.
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  And I know you guys are probably, you know, maybe a
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  little bit scared in a way because using technology like
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  this for our support workers has and always been our priority as
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  support workers. It was kind of something, you
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  know, we know we have to do, but it's not something in our
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  forefront of how to use it. And when I talk about this, I'm
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  not talking about it in like a robot's takeover, Skynet over
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  the world type of way. It's real.
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  It's everyday support workers and the way that we are using it
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  and how I would use ChatGPT as a NDIS support worker in this
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  space and how can really help because ChatGPT has this
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  capacity and I mean this because I've seen it and I've done it
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  and I'm bringing it here to you guys today to create really
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  meaningful programs and activities to the people that we
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  serve without over like without overcooking it or overthinking
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  it and a way that is very clear. So you're probably wondering,
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  why does this all matter now in 2026?
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  All right, support workers already do a lot.
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  We already, we do, we already do a lot.
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  We plan, we think, we adjust, we problem solve all day every day
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  for the people that we serve. But chat GP, ChatGPT and AI
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  cannot replace us because the people we serve still need
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  humans and they need us and need us to support them in ways that
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  AI can never do. And I want you guys to think of
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  ChatGPT as like having another brain, like having a second
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  brain, you know, a planning buddy, somebody you can bounce
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  ideas off. You're still human and you're
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  still the relationship. This just helps you think
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  smarter, harder, faster, sorry, something like a Daft Punk song.
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  And if you're yeah, if you know who Daft Punk is, we have night
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  cream. OK, so how could I use ChatGPT
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  as a support worker? All right, we're going to talk
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  about planning activities as a support worker using ChatGPT to
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  help me plan activities. For example, I would say
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  something to ChatGPT like and I do it over the voiceover like I
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  voice over it. I don't don't like because I
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  feel like that's the way that I connect better and I get a
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  better outcome in my because the way that we prompt is really
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  important. So I would write something or
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  you know, I'd say over the dictation create can Hey, can
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  you create help me create together three community
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  activities for a person with and you can click if you can put
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  disabilities down if you need to, or you can put down the
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  person's preferences and their excitement and what they will
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  get the most out of. And boom, Tetra PT will give you
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  the ideas. And remember, you can ask it
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  more than one prompt and ask it to elaborate and to work with
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  you. Think of it as you guys are
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  repaired, like you've got your own VA.
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  So I wouldn't also like when you're doing this, I wouldn't
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  just copy and paste blindly. I would adapt it to be personal
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  to what you need. And when you get stuck for ideas
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  and it happens a lot because you feel like sometimes you're on a
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  hamster wheel and you're living Groundhog Day over and over.
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  You need to be able to create something.
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  And Chachipity gives you that opportunity to think outside of
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  the box and expand it. But it's all to do with the
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  prompts. So we all have those days where
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  you're thinking, what the hell am I going to do today because
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  we've got community access. I know I'm not not allowed to
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  come back to the house that they live in.
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  Sorry if you're listening to this podcast right now, you
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  cannot see my face, but I'm giving you suggestive eyes what
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  I think of that topic. No chat CPD is really great for
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  you can ask it, you know. What indoor activities could I
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  do at a community house? What low cost budget ideas and
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  activities could I do in the city of Melbourne with a person
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  that's got a Mikey card, a companion card and their
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  allocated amount that they could spend today is $10.
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  What activities can we do on rainy days?
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  Can you give me a list of activities I could do with rainy
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  days? And this person enjoys the
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  following types of activities. Can you help me structure this
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  activity from the hours of 10:00 AM to 2:30, all sorts of things
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  like that. I guess you can really give it
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  that detail and help you assist you and to, you know, expand an
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  idea. It helps you reset.
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  Like to be honest with you, Chacha PT has changed a lot of
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  things for me because it feels like it has helped reset the way
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  that I think. And I structure things because
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  then eventually when I create it, I also need to make sure
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  that I am communicating it to the person that we serve their
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  families, they're external stakeholders, so I can so they
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  know what's happening next because communication is key.
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  So you're probably wondering, how can I make meaningful
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  activities? This is where ChatGPT really is
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  quite helpful. Instead of saying going out or
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  keeping busy, I'd ask it, how can I turn this activity, which
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  could be something like going swimming into something that's
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  called focus, for example, like I'll give you a couple of
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  examples. Cooking is life skills, walking,
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  health and well-being routines, stopping money skills,
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  volunteering, confidence and connection.
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  If this helps you link activities to real outcomes, it
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  can also help you bring like a breakdown on how to focus on it.
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  So we're going to like wind back one tick.
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  Let's go into shopping and money skills.
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  You can talk to chat deputy and it can prompt you of how can I
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  expand somebody's money skills? They use cash, they use a debit
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  card. What type of prompts could I
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  assist somebody to be more independent in the community?
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  What could I do? Like it really can expand that
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  information for you. It has the capacity and it's
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  been for fantastic. Yeah.
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  All right, so creating activities not just for time
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  filling. This is really important guys,
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  because I'm speaking to you support work because the reason
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  why this is so important is because at the end of the day,
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  an NDIS participant has a, as an NDIS line that they use to get
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  support off you. And if they're using that line
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  to get support off you, let's just say I'm going to give you a
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  ballpark figure. Let's just go, it's $76.00 an
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  hour for $76.00 an hour. Are they getting bang for buck
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  from you as a support worker? And I know there's a, like
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  there's a bit of just argument between whether I work as an
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  independent, whether I work as a provider.
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  At the end of the day, they are spending their NDIS funding on
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  you as a support worker. So there is a element of that.
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  We have to deliver a support workers activities and support
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  that is in line with that. So there's, you know, getting
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  bang for back. So we need to really build this
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  out. So we're building simple
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  programs. We're going to use ChatGPT to
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  help us build really simple programs for that individual we
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  serve, but we can also do it in groups, but we'll get to that.
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  Nothing fancy, nothing overwhelming.
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  For example, I could say to ChatGPT, Hey, ChatGPT, can you
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  create a four week confidence building travel training program
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  used in the community to support?
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  I'm going to say Bob Bug from and I'll use coal bank station
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  to catch the train into the city to let's go Parliament House for
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  four weeks and we're going to work on building his Trump
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  training skills, his confidence, his money handling.
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  How can you give me some structure?
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  Can you break this down week to week?
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  Like maybe week 1 is getting confident and being comfortable.
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  Week 2 might be trying something new, like we might get off at a
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  different station or something like that or sitting in a
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  different carriage, depending on the person.
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  This is all person based here. Week 3 is building that
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  independence. So we're slowly as support
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  workers, bringing ourselves back for this person's big main
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  character and to be as independent as possible.
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  Week 4 might be we get to reflect on what's going on.
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  It's not working. It might be the opposite part
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  where we get to celebrate because we Bob is able to catch
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  the train from Cobble Bank Station to Parliament and back
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  again independently. Hooray, that's what we want.
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  And then we can really tailor it down to a person and break it
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  down week to week. But the great thing is also from
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  that information, you can give it to Bob and his family or his
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  support so they know what's going on.
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  So we're all in this together. Wildcats.
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  Sorry, one too many High School Musical.
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  I'm showing my age today. All right, so you're probably
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  wondering how supporting different interests.
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  So people like different things we all do, right?
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  So how can chat to Petite plan around what a person wants?
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  Like they're being different? If it's sports, if it's art, if
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  it's music, if it's animals, if it's food, if it's a social
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  group, you can ask it for ideas that matches a person's
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  interests and abilities. And that's how supports become
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  really personal. So it could be, guys, can you
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  create a community access program for Teddy who really
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  enjoys animals and going to petting zoos, going to lost dogs
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  home. So it can actually create all
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  those things. So you're probably wondering
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  next, Sarah, using Chat CPT for support work or life, how can I
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  do it? Yes, you can do it to assist you
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  to write your progression note or your journal entries.
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  As such, Chat CPT can help help you with the wording.
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  No lies, I am writing some really tough notes.
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  You can help you write this clear professional language.
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  It saves time and it reduce stress and your notes will still
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• 9:39
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• 9:42
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• 9:43
  where you watch quick videos, feel the vibe and choose who
• 9:47
  supports you. No more waiting, no more
• 9:49
  guessing and just real choices. Swifty, Matchy, your vibe, your
• 9:53
  support, your way, what's actually happened?
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  You know the cool thing about Chatche PT Really, to be honest,
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  when it comes to progression or journal entries or whatever
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  diary entries, whatever your provider or as an independent
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  use you can talk to. Hey Chatche PT, help me create
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  and write the following. I need to write this in first
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  person, second person, third person, whatever it may be.
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  Make it blunt and to the point. Make it factual.
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  It can do that for you. You're not giving somebody's
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  address their full name or anything silly because it is
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  obvious. Do that.
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  Also, the cool thing about reflecting on shifts, sometimes
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  I even use it for reflection or I talk to chat CBT.
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  This has occurred. What action should I take?
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  What is wording that I should use?
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  Like I can ask it for some feedback as well, and it can
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  give me some feedback. Like we created these nodes
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  together in chat CBT. Can you give me some criticism
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  or some feedback on how I can improve it so I can write really
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  cool things for the person that we serve?
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  So like, you know, I've got some really cool information behind
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  them about the goals that they're succeeding.
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  And sometimes I like I reflect, to be honest, like what
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  questions could I have asked myself as a support worker today
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  on shift to improve the support that I am giving to this person
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  for next time? The cool thing about Chat Chi
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  PT, it really does help you grow, especially if you're newer
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  to the role. So you can give it some
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  scenarios of questions back and forth.
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  But I want to be very clear guys, because we need to the
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  importance of boundaries. Quick reminder, and it does
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  matter. Chat Chi does not replace
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  training. ChatGPT does not replace
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  supervision. ChatGPT does not replace
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  policies and ChatGPT does not make decisions for you.
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  These are all actions that you make as a human being and and
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  you never put in somebody's full name, their details, their
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  private information. It's a tool, not a shortcut.
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  So if we're talking big picture for 2026 and beyond, support
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  workers who will thrive, the curious, the ones willing to,
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  the ones that are using tools like Chat FPT or them using Chat
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  T doesn't make you lazy. It makes you intentional of the
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  type of supports that you want to provide as a support worker.
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  Intentional support workers change life because we have got
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  the capacity to use these tools to create more for somebody that
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  we serve. So if you're a support worker
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  right now listening to this and you're thinking I want to do
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  better or just more, you're already on the right track.
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  Your, your energy, your tools protect your energy create
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  meaning because your work really does matter.
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  So thank you so much for listening to today's one about
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  Chat TPT Bye for now support workers, until we meet again.