Why outages might actually be your biggest CX opportunity
Drew Candres built support organizations where a single tweet on a Saturday night could move a market 10% and flood your queues while the rest of the world slept. Now as VP of Customer Experience at GameChanger, he's applying those same instincts to a completely different emotional context: parents trying to capture their kids' first home run. The contrast makes for one of the more grounded and honest conversations about what it actually takes to build CX operations that hold up when things go sideways.
One of the sharpest observations in this episode: some of his highest CSAT scores, across…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.