Latest / Social Media Marketing with Fexingo: Instagram, TikTok, LinkedIn, and Platform Strategy
How Social Media Changed Customer Service
The rise of social customer service has fundamentally altered brand-customer relationships. In this episode, Lucas and Luna explore how companies like Zappos and JetBlue turned complaints into loyalty drivers. They discuss the operational shift from siloed support teams to integrated social listening, the metrics that matter beyond vanity engagement, and why resolving a public issue can be more valuable than a private one. Learn how to build a responsive social infrastructure that turns friction into trust.
#SocialCustomerService #BrandLoyalty #CustomerExperience #SocialListening…
The skinny
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