This One Stat Explains Why Customers Still Hate Buying Cars with David Thomas
Send us Fan Mail
What if the real reason car buyers feel frustrated has nothing to do with price?
David Thomas has spent decades shaping how consumers understand and experience buying a car—from the early days of Autoblog to his current role unpacking research at CDK Global. In this episode, David joins Michael and Paul to talk about the hidden frictions of automotive retail and the disconnects that most dealers don’t even know they have.
He also breaks down why Gen Z wants more in-person experiences, not fewer, and what sports talk radio taught him about content that actually matters. With a…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.