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Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan Stefanovski
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Most SaaS companies treat Customer Success as a post-sales cleanup crew. The handoff is messy, expectations are misaligned, and by the time CS gets involved.. the damage is already done.
On our next episode, I'm bringing on Ivan Stefanovski, a CS and Partner Success leader who's managed 50+ stakeholder enterprise accounts and built the kind of relationships where clients text you on Slack when something breaks.
We're going deep on:
→ Why CS needs to be in the room before the deal closes
→ How to manage enterprise accounts with dozens of stakeholders
→ The…
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