Latest / The Higher Ed Geek Podcast
Episode #328: Turning Operations into a Competitive Advantage
This week, Dustin chats with Andy MacIsaac of Laserfiche about how automation, content management, and smarter workflows are reshaping the student experience in higher education. They explore how reducing operational friction—through faster processes, better data visibility, and improved transparency—can build trust with students while also driving enrollment and retention.
The conversation highlights how even behind-the-scenes systems play a critical role in shaping student satisfaction, and why institutions must rethink outdated processes to meet modern expectations for speed, service, and…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.