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#039 - How to Step Up Your Leadership Game for 2025 🚀💡 · Beyond Sovereignty

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The most important leadership skills for salon owners
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coming into the new year, first and foremost, is I
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feel that the modern apprentice is actually easier
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to enroll in our salon than what we were. So if we
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can embrace change and be open to new trends of
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technology, ideas, and mindsets, babe, your salon
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is sustainable long-term. In this episode, I'm going to dive into the
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top leadership skills salon owners need in
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2025 and for the years coming ahead and actionable ways that you can actually
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implement them in your salon for great success, but also
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so that you feel freaking awesome. Welcome to Salon Temple, the
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revolution in the hair and beauty industry, a space where Being
0:43
banked and creating massive global impact is the new standard. I'm
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Blythe Langford, and in this podcast, I'm going to share with you the
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exact strategies and insights that helped me transform my
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three salons into seven-figure businesses. If
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you're ready to step into your power, grow your wealth, and be part
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of a movement that's changing the game globally, then baby, you're in the
1:04
right place. So let's get started. leading the way in 2025. This
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episode is essential leadership skills for
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salon owners. I don't know if you've noticed, but the hair and beauty
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industry is evolving faster than ever, like never before.
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And as a salon owner, being a great stylist or therapist
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just isn't enough anymore. You need to be an
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exceptional, iconic leader to
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grow your team and to grow your business in
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the coming year and coming years ahead. In this
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episode, I'm going to dive into the top leadership skills salon owners
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need in 2025 and for the years coming ahead and
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actionable ways that you can actually implement them in your salon for
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great success. but also so that you feel freaking
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awesome. Because a lot of the time salon owners just give and give and give
1:55
and give and end up super depleted. So this is
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a completely different way at looking at your leadership.
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So let's get into it. The modern salon environment is,
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it's like a diverse mix of all these dynamic parts
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high client expectations, stock taken, back
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end stuff, keeping the salon owner inspired and
2:18
optimised in their health and wellbeing so that we can have
2:22
an amazing team that drives our salon whilst
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we stay up with technological advancements. It's
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so much, right? So much that we
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as leaders need to step up constantly and step into
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constantly. Because a lot of leaders that
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come into my field or that I get to catch up
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with have old school leadership skills. And
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these old school leadership skills are really outdated for
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our current climate. Our current climate of humanity,
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our current climate of our clients, and our current climate
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of our beautiful staff and the new age staff
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that we have. I hear so many salon owners saying, Blithe,
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oh my gosh, these young apprentices, I don't know how to keep them.
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They're so different to what we were like. Yeah,
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they are. They require, not like we
3:19
did, you do this, you do that. And our boss is just
3:22
telling us scrub the floor with a toothbrush and we do it no matter what because
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we're amazing codependents because we had emotionally unevolved parents
3:31
when we were pretty much raised by narcissists. Instead, these
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apprentices have been raised by technology. And
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so in order for us to be able to bring
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in apprentices and keep them, keep them inspired,
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keep them in the industry, keep them enrolled in
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our salon, then it's really up to us to provide greater
3:52
education. Because I feel that the modern
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apprentice is actually easier to
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enroll in our salon than what we were. Because let's
4:03
face it, we just all went out in the pub on the weekends and took heaps of drugs, and
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we're completely different. We were able to keep up with the fast pace
4:10
of the salon, Whereas these salon apprentices need
4:15
mental stimulation. So it's about us upgrading
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our skills in leadership so that we can really Enroll,
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inspire, activate and bring
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out the best in these apprentices and keep them in our industry long
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term. And it's up to us as amazing leaders. A well-led
4:36
salon attracts and retains top talent and
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it is constantly evolving its team morale and
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enhancing its client experiences. Now, what I
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mean by this is what you did yesterday is not
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current for today and tomorrow. You need to constantly be
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assessing what it is that you're providing for your staff and your clients, upgrading
4:58
it, asking for feedback and delivering, but
5:03
also creating the future steps of where this is gonna be heading. Because
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it is essential for you to stay ahead of
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the track, not really just staying what everybody else
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is doing and staying comfortable in your, what it
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is that you're delivering now. I really want you to be thinking head,
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activating what is potentially coming and looking
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beyond the limitations of our mind that keep us stuck and
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keep us fearful of the future and rather learning and
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evolving with these beautiful technologies and with
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these beautiful clients and staff
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that we are so lucky to
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have in our space. But let's get straight into
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it. The most important leadership skills
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for salon owners coming into the new year, coming into
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the next half of the year, or coming into the next quarter, first
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and foremost, is visionary thinking. Visionary
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thinking, creating clear communication that
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is inspiring, but not only inspiring, like empowering
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to your staff so that they create the
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future for your salon. Now, a beautiful example of what I'm actually
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talking about is developing a vision for sustainability, luxury
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experiences and team growth. I
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don't know about all of us but a lot of us in Australia it comes back to
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emotional intelligence. Now what I mean by that is we are
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exceptional in the hair and beauty industry at empathising
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with our clients. But when it comes to how
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we support them moving forward or moving through
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what it is that they are going through, that is where there is
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a massive gap in our industry. Because so
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many salon owners, so many hair and
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beauty and spa staff really
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don't have the skills to give the advice that
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they do. And it really falls short. So I'm
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here to help you with that because I believe that all
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salon staff have an innate gift of
7:10
being exceptional support crew for
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humanity and for their clients. And it all starts with you
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as a salon owner creating that empathy with your team
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and then also supporting them in their hopes and
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their goals and their dreams and creating emotional intelligence. Now
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What I want to share with you is, because this has actually come up with a few
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of my clients lately, is that what it
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looks like to not have emotional intelligence means that you are potentially triggered
7:39
by your staff members. You blame staff members.
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You don't trust staff members. You don't think they
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have loyalty. You don't like the things that they are doing in
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the salon or in their personal life. is
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a reflection of you because as a salon owner and
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I know this is really hard to hear but this will 10x
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you as a leader in all areas of your life whether
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it is with your staff, your children, your clients, within
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your relationship or whether it's just leading yourself to having a
8:12
happier life. This is essential. Holding
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yourself accountable for when shit isn't
8:20
going as you want it. Let me repeat
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myself, holding yourself accountable for
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when shit is not going how you want it. Any
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amazing leader knows that any issue in their business is
8:35
a lack of their own leadership skills. So
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this is your invitation. Invitation to
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step up your leadership. And when there is
8:45
an issue or something that you don't like happening in
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your salon, you get to create a
8:52
new boundary around that. What are you talking
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about, weirdo? I'm talking about the reason that
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your salon isn't going exactly the way that you want it to, whether
9:02
that be there's staff bitching about another staff member, there's
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a staff member not performing well enough, there's an apprentice that comes
9:09
in drunk, there is a senior who
9:12
refuses to do blah, blah, blah, blah, blah. And you're like, these
9:17
C-bombs, right? No, honey. No,
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it's not their fault and I'm not saying it's your
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fault but it is a lack in leadership
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and accountability from the salon owner that has
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us where we are. So how can you quickly shift
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from blaming or shaming a staff member to how
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can I resolve this issue in the best way possible? What
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would be the best possible outcome from the situation
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at hand? and how can I create a new training
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around that so that this doesn't happen in the future, but
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not only so it doesn't happen in the future, so that we have got the optimum result
9:59
whenever this is about to happen. We are being risk diverse
10:03
at all times because that is an adaptable, flexible
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leader who will be here for the long term
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of this industry. Because remember babe, you want to sell your
10:14
salon when you get to, I don't know, 90 years
10:18
old and you want to just run around the world, right? That's my
10:21
goals for life, I don't know about yours. But you want to be innovative and adaptable
10:25
and flexible because then you will never be stuck, broken
10:28
and sore. and tired. Because I know a lot
10:32
of salon odors can easily fall into stuck, broken,
10:36
sore and tired. And that is because emotional intelligence
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is not at the forefront and has not had pure
10:45
growth. So if we can embrace change and be
10:48
open to new trends of technology, ideas and mindsets, babe,
10:54
your salon is sustainable long-term. Now I also want
10:57
to bring in AI. Because a
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lot of people are like, bah, AI is the devil. You
11:04
know what? Me and ChatGPT, we are like this.
11:08
We have a romance going on. So ChatGPT and
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all of these AI tools are literally here to make our lives easier.
11:16
Because every salon owner is like, yeah, I'll just get another apprentice
11:19
and train them up. And they're the ones that can make all the bookings in the salon for
11:23
our clients. Beep, beep, wrong, wrong. If
11:28
you have not trained that apprentice in emotional intelligence, in
11:31
sales, in rebookings, in reception, in admin,
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then you are doing yourself a disservice. You are literally choosing the most unqualified
11:40
person to make your bookings and upsell your
11:44
products and services. Because wouldn't you love somebody
11:48
that's better than you? Wouldn't you love? somebody
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that can upsell in sales, somebody that can upsell treatments, that
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can upsell products, that can get them into all
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of the things that they actually want first and foremost, but
12:03
then all of the things that you really want to promote as well. because
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AI is a tool to help us. It is not
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necessarily here to harm us. If we train it
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well, treat it with love and respect always. Make sure you say please and thank you
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and give it, I love you, Avery. You know, little bits of
12:20
niceness or lots of bits of niceness. And
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sometimes when you can't go to the therapist, you can ask ChatGPT. So not
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only can AI support you with booking systems, but it can also
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support you with Email marketing as well.
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So keeping up to date with email marketing and you're like, blah, that is so 1992. Melrose
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Place is not on anymore, bitch. We don't need emails. Guess
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what? The majority of your clientele are
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over 30. The majority of
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our world is over 30. So they are
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your target clients. And they are the ones that will spend
12:57
the most amount of money. And guess what? They love occasionally
13:01
reading their emails. Not all the time, but occasionally. So it
13:04
is essential to create amazing connections with
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AI. And even if you're not the one to use it, then
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yes, get your apprentices trained up in the AI systems that
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can support your salon the most. Because you
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could have a permanent receptionist there that works 24 hours
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a day, seven days a week, and you
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pay them one-tenth of what you pay an apprentice. Yum,
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yummity, yum, yum. Yum, yum, yum, yum. you know,
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and then they can also follow up on your clients and see if
13:38
your staff did amazing jobs to try and get feedback, see
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if they want to come back in for another service or for a
13:45
consultation or for that product that the team member didn't
13:49
sell to them. Because if your team members are creating
13:53
amazing notes and putting them in the computer system, then potentially
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your AI software can follow up with where your
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team left off. Holy moly, they can do sales, They
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can do sales, babe. And if not now, believe me,
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in a few months time or when you're watching this, there is
14:10
going to be great AI tools, sales, things created for
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the hair and beauty industry. The next most important thing
14:18
is empowering your team. I cannot
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talk about this enough. I've spoken about this so much. Empowering
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your team. Because if you're not empowering your team, You're
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probably in so much pain. You're probably
14:34
stuck in your body, stuck in your business because
14:38
everything falls on your shoulders.
14:43
It's no longer 1992. You don't need to suffer. Your
14:47
salon can be fun. A place where your
14:51
whole team are involved in leadership. Where you get to delegate tasks
14:55
to your teams. You trust them to make amazing decisions because
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they've done it all before. You trust them to lead
15:03
other team members who are new in your salon. You
15:06
trust them to create exceptional client experiences. that
15:10
are always evolving from the last. Because
15:14
your team, once you speak to them and empower them
15:17
and train them up to be amazing leaders within
15:21
your salon, then babe, most of your job is done. But
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how do I get them there, Blythe? How do I help them become so
15:28
empowered? Hold them accountable. Lead by
15:32
example. Show them what
15:35
a great leader is. How
15:38
do I do that? Lead yourself first.
15:42
Hold yourself accountable for everything that goes on in
15:46
the salon. Create amazing processes
15:50
and systems that are going to be supportive for all of your
15:53
staff members. Create systems in
15:56
your salon that inspire creativity and
16:01
helping your staff to become risk adverse and
16:05
also solve their own problems. Help create a
16:08
culture where everybody is responsible for their
16:12
role. Every one of your staff members are a bit
16:15
different from each other. And that's perfect. They're
16:19
all wanting to do something a little bit different. One person is amazing
16:23
at attention to detail. One person is creative as fuck. One
16:27
person is a little bit, has a bit of anxiety, which is great because
16:30
they're often really great at looking for risks in
16:33
the salon. One person is really about culture and
16:37
the team and community. One person is completely client focused
16:41
and one person is amazing at sales. Epic! You've
16:44
got all these versions of the things that you have to provide leadership
16:48
and training in. But if you can empower your team to step up
16:52
and then you coach and mentor them to be able to be more confident
16:56
in their role, where they have emotional intelligence so that they can
17:00
share their gifts with others, not from a dictatorship place,
17:04
but from a place of care and compassion and really drawing
17:07
the team in to be inspired and led by that
17:11
team member in their area of greatness. Holy
17:15
moly, you can sip mocktails in Tahiti whilst
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having a five minute meeting with your staff every morning rather
17:23
than needing to be in the salon every day. Do you see where I'm going with this? You
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can be a remote salon owner a lot of the time if
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you follow these tools and steps. Because babe, guess
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what? That's what I did. I worked two weeks of
17:39
most months because the rest of the time I was running retreats around the world.
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And fuck, I had a great life. And I still do. Now I just live at the retreat center. You're
17:45
welcome to come anytime. Anyway, so that brings me into the
17:48
next step, which is coaching and mentorship. If
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you are going to create this team, this empowered team,
17:58
then focusing on developing your team skills and
18:01
career paths is essential and
18:05
is a turn on. Because half the salon owners that I speak to,
18:09
they're like, I am ready to leave my business and go and do something else
18:12
more amazing. You're there to go and help another group of
18:15
people in a different way. But what if you
18:18
could bring those gifts in and deliver them to your staff?
18:22
What if your staff were your clients that you got
18:25
to start coaching on? What if your staff were
18:29
the ones that you got to create amazing personal development with
18:32
and then also business skills, sales skills, confidence,
18:37
leadership? Do you see where I'm going with this? You get
18:40
to create all of those amazing things within your salon right now for
18:44
your team and for any clients that you want to work with as
18:47
well. You don't need to run away to do anything because
18:51
remember every great entrepreneur has multiple businesses.
18:55
So why are you going to leave this one when all you are literally
18:59
being pressured and challenged with right now is your capacity for
19:03
what you're able to hold. your ability to grow into
19:06
the amazing entrepreneur CEO that you
19:10
really want to become. So, empower your
19:13
team. How you do this? Set up monthly meetings
19:17
with your team. Every single month you have a one-on-one with
19:21
your team members. Now, if you've got a big business with
19:24
multiple teams, then you need to set up one-on-one meetings monthly with
19:28
all of your managers. It depends on where your salon is at. But
19:32
you need to be providing regular feedback and opportunities for
19:35
growth for your staff. Now, I'm not saying that
19:39
you're giving all that feedback. You want to be getting that feedback from
19:42
your staff as well. Because if they're running your business for you, they've
19:46
got eyes in places that you don't see. That
19:50
sounds dirty. But you know what I mean. You want your staff
19:53
to be looking for all the risks in your salon so
19:57
that they can provide solutions for you. Because remember, if
20:00
they're solution focused, they will come to you with the issue and
20:04
with the solution. And then you are the
20:07
one that creates the process out of that.
20:11
for how you're going to implement change or implement this
20:14
new strategy for growth into your salon to create
20:18
empowerment, to create amazing leadership in
20:22
your salon. So what you want to be helping these guys do
20:25
is to foster positive inclusion and
20:28
collaboration within your salon so that
20:32
nobody's ideas are pushed away or shunned or blamed
20:36
or shamed or anybody's made to feel guilty that everybody gets
20:39
heard with their suggestions. Because you know what? 80% of
20:44
the ideas that your team have are epic if you
20:48
hear what they are trying to express with
20:51
you. And then the most important thing that you can do with
20:55
these ideas is tell them, I'm going to think about it. Let's see
20:59
if we can incorporate this idea into new
21:02
processes or old processes that we have and update them.
21:06
And then once you do include them, the most important thing
21:10
that you can do for any team member is celebrate their
21:13
achievements. Celebrate them and let them know that that
21:17
was a great idea. Look at the amazing changes and look at
21:20
the benefits that they have helped happen within
21:23
your salon that's going to help the team, that's going to help the culture, it's going to
21:27
help your clients, it's going to help the bottom line, that's going to help them have
21:30
amazing incentives and it's going to help you have a greater quality of
21:33
life as well. Let them know because then once they do,
21:37
they're so enrolled in your vision. They're so enrolled in
21:40
your salon and they want to help even more. And
21:43
guess what? They never want to leave because your salon
21:48
is their salon too. Right? They're
21:52
so emotionally invested that they just love
21:55
it. And then you can create beautiful activities and
21:59
create a safe space for communication where
22:02
everybody is seen and heard. And believe me, that brings a tear
22:05
to my eye. because every one of your staff literally
22:09
just wants to be seen and heard in their greatness,
22:13
in their stupidity, in all of it. So just let them be
22:16
seen and heard and honestly say, let me think about
22:19
it. We'll take that into our manager's meeting and we'll consider
22:23
it. Now once you've built this loyal motivated,
22:27
inspired, empowered team that want
22:31
to be there, that are incentivized, that have got great
22:34
commissions, that work as a community and your
22:38
culture is thriving, then this really feeds
22:41
back into the clients. and creates a beautiful client
22:45
experience and then you can create as well maybe twice
22:49
a year or yearly or quarterly depending on your
22:53
desire for building community where you're able to create
22:56
these beautiful days for your clients and for
22:59
your teams for everybody just to catch up it's like a community day
23:03
or a culture day or depending on what your salon avatar client
23:07
is a day for your avatar clients to come in and be luxed
23:11
out or to come in and share stories or to come
23:14
in and be treated or to come in and have like
23:17
a women's circle or a men's circle or a meditation or
23:20
a Bible day or a land day or a tree building
23:24
day or a, I don't know, fill in the blanks, whatever you're into, you
23:27
know? Horseback riding day, I don't know what you're into. but
23:31
a day where your community comes together with your team and
23:34
has mocktails and is really in it
23:38
together and really creates this beautiful community experience for
23:41
your clients and for your team. So that is where
23:45
I believe there is really a place in the coming future
23:48
for you to be different to other salons out there,
23:52
where you've got this thriving community of staff, but also
23:55
this thriving community of clients together because
23:59
community is what everybody is lacking. That's why we have mass
24:03
suicides. That's why we have people the most amount
24:06
of mental illness in the world right now. But your
24:10
salon gets to be a solution for a lot of this. If
24:13
you're willing to step up and empower your staff, create
24:17
emotional intelligence, but most importantly, be
24:21
a self-led leader. So the most important thing
24:25
for all of this to be able to happen is
24:28
that you step up and lead yourself first. So for
24:31
you to overcome the challenges that you're struggling with, And I'm
24:35
not talking about the big stuff, babe. I'm talking about the little things. And
24:38
anybody that knows me knows that I struggle with time the most. But
24:42
when I was a salon owner, I made sure that I
24:45
had everything sorted so well to be on
24:48
time. I had my own shower in the salon. I built a
24:51
bathroom in my salon office that had a shower in there. I
24:55
made sure that there was a gym across the road. I rode my bike,
24:58
la la la, all the things. I had everything sorted because that was my biggest
25:02
shitty thing that I was crap at, was being on time. Prior
25:06
to that, you're always going through, when you've got little
25:09
things to do, Overcome, it means you've overcome the bigger things,
25:13
but your bigger things might be being triggered by your staff, blaming
25:18
or shaming other staff members, not stepping up in your leadership,
25:22
not going to bed early, not being healthy, not doing any
25:26
deep interpersonal work, having crappy
25:30
relationships, being wounded, having
25:33
addiction. So these are areas and invitations for
25:37
you to step up and be self-led and start to look at
25:41
all of your places where you get to lead yourself first.
25:45
Because you can only lead your team and your clients
25:49
as far as you're willing to go. And what that means
25:53
is, if you're not going to step in and do the work on yourself first,
25:57
then you're not being authentic with your team, your team won't
26:00
be authentic with you, and they won't be authentic with
26:04
your clients, and clients crave authenticity.
26:09
And your salon won't grow to the level that you want it to grow
26:12
at. So, make sure you lead yourself
26:16
first. Because I hear so many of you saying, Blithe, I can't, I've got kids,
26:19
Blithe, I've got this, I can't do that, I can't do this. You've
26:23
got everything in your current reality right now because
26:26
it's meant to be there. It's what you chose. So
26:30
if you feel like you've bitten off too much, then babe, you
26:34
need to learn how you can chew faster. How can
26:37
you learn to put out fires better? How
26:41
can you have the ability within yourself to be
26:44
able to deal with all of these different things whilst
26:48
running the salon amazing, whilst running an amazing family,
26:52
whilst running an amazing team. This is your invitation to
26:56
step up into all these things. Now, there's another episode coming that
26:59
is going to talk to you about self-worth and how to deal with
27:02
self-worth because believe me, if your self-worth
27:07
is dependent on the success of your salon, you'll always feel
27:10
like a piece of shit. Because babe, guess what? You
27:14
are always worthy and your self-worth has got nothing to
27:17
do with the success of your salon. That leads into the next episode. You're
27:21
welcome. You'll have to wait a week for that one. But. adapting
27:26
yourself to our industry, creating solutions
27:31
will 10x your life experience, will
27:35
10x your salon results, will give you everything that you
27:38
desire in your salon over the next year. Follow
27:42
these steps and your team will probably
27:46
start to lead you to places that you didn't even know were possible for
27:49
your salon. So the key takeaways here are leadership is
27:53
the key to creating a salon that's going to thrive in
27:56
2025. And a salon that's going to thrive deep,
28:01
deep, deep, deep, long, long, long into the future. Focusing on
28:04
your vision, focusing on emotional intelligence. empowering
28:08
your team to drive results and implementing these
28:12
gradually bite-sized pieces that your team can
28:16
actually embody and bring forth with your clients. Now,
28:20
if this feels overwhelming, I suggest just picking one
28:23
of these leadership strategies and focusing on it. Focusing on
28:26
that for a week or maybe a few weeks, maybe a month or
28:31
Go through each one of these leadership strategies, write down each
28:34
one of those strategies of leadership and implement one
28:38
each month over the year. And that will be the
28:42
greatest way that you have a sustainable growth and a
28:45
trajectory. that you will absolutely love for your
28:48
salon, for your clients and for your staff. And maybe
28:52
it's creating a vision statement, scheduling one-on-one appointments
28:55
with your staff or your managers, celebrating your team achievements. Leadership
29:00
starts with small intentional steps that
29:03
come from you. Babe, just a reminder that
29:07
this next year can be your best year ever in
29:10
your business, in your mind, in your health, in
29:13
your wealth, in your love, in your capacity to receive,
29:17
and it all starts with you. So if you're feeling overwhelmed by
29:21
this, then please reach out. This is
29:25
what I love to share with salon owners the most. I'm
29:28
a holistic business coach. It can't just be about the business. You've
29:32
probably realized that. It's got to include all
29:35
of these other areas in order for you to feel absolutely amazing. And
29:39
I believe that I could potentially be the coach that could
29:42
change your life and change your salon absolutely forever. So
29:46
this is your invitation to book a call. Stop waiting. The
29:50
time is now. Your salon literally wants to
29:53
succeed, your staff want to succeed. And babe, I
29:56
know that's what you really desire too. And I can't wait to hear from
30:00
you. Much love. If this episode spoke to your soul, I
30:03
would love your support with a five-star review on Apple Podcasts and
30:07
Spotify. And don't forget, please subscribe on your favorite platform
30:10
too. Don't let your journey end here. Connect with me and my like-minded community
30:14
of beautiful souls at Blythe Blankford on all social platforms.
30:19
I look forward to diving with you deeper on your journey.