Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs
Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK.
Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025.
It sounds like an Iron Maiden song. On the 25th of November in the year 2025 the ECCCSAs will be 25...
Leigh talks about the judging process and the value of the awards to the growth of the wider industry in addition to talking about the logistics of arranging such a large…
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