Latest / Pharmacy Podcast Network / The New Revenue Blueprint & Pharmacy Profit Summit 26 | PharmacyTech Trends; PrimeRx

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The New Revenue Blueprint & Pharmacy Profit Summit 26 | PharmacyTech Trends; PrimeRx · Pharmacy Podcast Network

• 0:07
  Speaker 1: You are listening to the Pharmacy podcast Network.
• 0:24
  Speaker 2: We are committed to the pharmacy owner's success. Primurx believes
• 0:27
  Speaker 2: in empowering pharmacies with innovative solutions to thrive in today's
• 0:31
  Speaker 2: competitive landscape. We look forward to working with pharmacy owners
• 0:35
  Speaker 2: and sharing how our solutions can contribute to their sustained
• 0:38
  Speaker 2: profitability and growth. Connect with us on the web by
• 0:42
  Speaker 2: going to primarx dot io. That's primearx dot io.
• 0:47
  Speaker 3: Hey, welcome back to Pharmacy Tech Trends primearxprimarx dot com.
• 0:53
  Speaker 3: Excited about this season and the special guest today. Right
• 0:58
  Speaker 3: out of the gate, doctor Lisa Fast, pharmacy owner, creator
• 1:03
  Speaker 3: of a system called diversify or x, which then launched
• 1:06
  Speaker 3: the Pharmacy Profits Summit, which I was at the very
• 1:09
  Speaker 3: first one. And to see now where this is grown
• 1:13
  Speaker 3: into and how excited I am that it's coming.
• 1:15
  Speaker 1: Welcome to the show.
• 1:17
  Speaker 4: Thank you so much for having me.
• 1:18
  Speaker 5: Todd.
• 1:19
  Speaker 4: I'm excited to love technology.
• 1:20
  Speaker 5: I am one of those early adopters of technology and
• 1:23
  Speaker 5: have lots of opinions about it.
• 1:26
  Speaker 3: Well, it was birth by fire into the pharmacy business
• 1:31
  Speaker 3: and teaching yourself if you come out of pharmacy school
• 1:33
  Speaker 3: and you had to grow. It was great to have
• 1:36
  Speaker 3: people that you could work with that could kind of
• 1:38
  Speaker 3: help set some infrastructure for you. But when you caught
• 1:42
  Speaker 3: on diffusing tech with marketing, it's powerful. And the reason
• 1:48
  Speaker 3: is because you always test stuff on yourself, you beat
• 1:51
  Speaker 3: it up at the three or four pharmacies that you're helping,
• 1:54
  Speaker 3: and then some of your extension of some of your consultancy.
• 1:57
  Speaker 3: So you're bringing all that back and we have the
• 2:01
  Speaker 3: systems in place. We have obviously Primo X, and we
• 2:05
  Speaker 3: have that access to the databases, we have access to
• 2:09
  Speaker 3: specific kind of tools obviously AI. Just use your imagination
• 2:16
  Speaker 3: and share this in your vision with where this is going,
• 2:18
  Speaker 3: but also based on what you're doing today, because I
• 2:21
  Speaker 3: know that you are heavily in use of of I
• 2:24
  Speaker 3: say tech. I'm an old I'm gen X or so
• 2:27
  Speaker 3: I'm always saying tech. But when I say tech, I
• 2:29
  Speaker 3: mean AI. Really, I think it's all.
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  Speaker 5: Yeah, I mean technology today is fusing with AI. I
• 2:35
  Speaker 5: think there's a little bit of AI watching out there
• 2:36
  Speaker 5: where they're kind of slapping things of.
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  Speaker 4: The label of AI.
• 2:40
  Speaker 5: But there's automations, there is real true AI, and then
• 2:43
  Speaker 5: there's just smart technology, and I think as pharmacy owners.
• 2:46
  Speaker 5: One of the reasons I was an early adopter I
• 2:48
  Speaker 5: think for technology, whether that was filling machines like from
• 2:52
  Speaker 5: you know script pro and proden and those kinds of
• 2:54
  Speaker 5: things all the way to you know IVR systems and
• 2:57
  Speaker 5: some of those kinds of things. Is when in my
• 3:00
  Speaker 5: original practice of originals for the California that's where I
• 3:02
  Speaker 5: owned my very first pharmacy, we were limited. We can
• 3:05
  Speaker 5: only have one technician per pharmacist. You know, if you
• 3:08
  Speaker 5: had a single pharmacist on staff, you can only have
• 3:09
  Speaker 5: one technician. Now we were allowed to clerk, but you
• 3:12
  Speaker 5: were just limited. And so I learned to lean on
• 3:15
  Speaker 5: technology to help us service our patients because of those limits,
• 3:20
  Speaker 5: and so I became a lover of technology. It was
• 3:22
  Speaker 5: like one of those necessities that you learned to love
• 3:25
  Speaker 5: and loved my feeling machines, loved my PMS system that
• 3:29
  Speaker 5: you know auto process prescriptions like you really learned to
• 3:33
  Speaker 5: lean in that technology. And of course as technology advanced.
• 3:35
  Speaker 4: We now have AI. I mean me and Chatty, we're
• 3:38
  Speaker 4: best friends.
• 3:39
  Speaker 5: I call my chat tpt Chatty. I use Chatty all
• 3:43
  Speaker 5: the time. It's my default. Now I go to Chatty
• 3:44
  Speaker 5: instead of Google.
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  Speaker 4: My entire team uses AI in some way, shape or
• 3:48
  Speaker 4: form now for our members.
• 3:51
  Speaker 5: I have full time people on staff that do AI
• 3:53
  Speaker 5: and automations, And like today, I've just got a message
• 3:56
  Speaker 5: that we're creating an app for a pharmacy that's gonna
• 3:59
  Speaker 5: auto posts social media and creates model images and you know,
• 4:03
  Speaker 5: stuff for them. Like, it's amazing what you can do.
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  Speaker 5: You know, you no longer need like developers and hundreds
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  Speaker 5: and thousands of dollars and you know, two years to
• 4:11
  Speaker 5: make something. And so I think too often pharmacy owners they're,
• 4:16
  Speaker 5: you know, I'm old these days. I'm not a young
• 4:18
  Speaker 5: spring chicken anymore. They're older, and they maybe didn't have
• 4:20
  Speaker 5: those same pressures that forced them to use technology when
• 4:23
  Speaker 5: I did in my career, and so they they kind
• 4:26
  Speaker 5: of shy away. And unfortunately, with as ruthless and cutthroat
• 4:30
  Speaker 5: as our independent pharmacy industry has become, you just cannot
• 4:34
  Speaker 5: be successful without leveraging technology to the max. Amazing systems
• 4:41
  Speaker 5: like primary X, primar X has, you know, the PMS system.
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  Speaker 5: I guarantee you not just with primar X, but with
• 4:48
  Speaker 5: any PMS system out there. Pharmacists technology, technicians, anybody they're
• 4:52
  Speaker 5: using Like, it's like the tip of the iceberg of
• 4:55
  Speaker 5: everything that computer can do. They have spent so much
• 4:58
  Speaker 5: time creating such bust benefits, but we're all just too
• 5:03
  Speaker 5: busy to use them, right, Like, but then if you
• 5:05
  Speaker 5: use them, you know, you wouldn't.
• 5:06
  Speaker 4: Be so busy.
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  Speaker 5: It's like the catch twenty two. So I love talking
• 5:09
  Speaker 5: about technology. I love helping pharmacists adopt technology and be comfortable.
• 5:14
  Speaker 4: With technology because it frees.
• 5:16
  Speaker 5: Us up to do the thing that only week as
• 5:19
  Speaker 5: humans can do. Right You, as a pharmacist probably love
• 5:23
  Speaker 5: talking to your patients. Your technicians love talking to your patients.
• 5:25
  Speaker 5: You love helping patients like you can't do all that
• 5:28
  Speaker 5: if you're busy, you know, doing the stuff that technology
• 5:32
  Speaker 5: could do for you instead. So I'm excited to be
• 5:34
  Speaker 5: talking about it. If anybody ever has any technology question,
• 5:38
  Speaker 5: you know, feel free to ring me up. I'm happy
• 5:40
  Speaker 5: to chat with you because this is this is an
• 5:42
  Speaker 5: area that I absolutely just love.
• 5:43
  Speaker 4: And yes, Ai, I am all in on a fi.
• 5:47
  Speaker 1: Oh.
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  Speaker 3: I don't want to embarrass you, but I'm older than
• 5:50
  Speaker 3: you are. But you actually remember a time when pharmacy
• 5:55
  Speaker 3: systems were limited to just processing a prescription in side
• 6:00
  Speaker 3: the system and then just printing a label. And it
• 6:02
  Speaker 3: really was it had nothing to do with data.
• 6:06
  Speaker 5: They were glorified typewriters. I mean, let's let's let's be fair.
• 6:09
  Speaker 5: You know, they build a claim and that was about
• 6:11
  Speaker 5: you know, the only thing a typewriter didn't do.
• 6:14
  Speaker 3: Today's farm d today's today's pharmacists can now activate a
• 6:20
  Speaker 3: condition code, bringing in that data already from like sure
• 6:24
  Speaker 3: scripts for example, and start layering the data and then
• 6:27
  Speaker 3: all of a sudden, as soon as they put in
• 6:29
  Speaker 3: the NDC or the NDC was determined, it now is
• 6:33
  Speaker 3: popping up in market which is inside primary X right
• 6:37
  Speaker 3: in their workflow that you're like, oh, by the way,
• 6:40
  Speaker 3: this is this price, or this is this price, or
• 6:43
  Speaker 3: this is and then right from the get go, right
• 6:45
  Speaker 3: from putting that information, you have all of that data
• 6:50
  Speaker 3: that is very important to running an operation, for God's sakes,
• 6:53
  Speaker 3: and and that is cool.
• 6:54
  Speaker 1: Like I that's one of my favorite.
• 6:56
  Speaker 3: Like I look back in my days of selling pharmacy
• 6:58
  Speaker 3: software systems for years, and if I could have had
• 7:01
  Speaker 3: that function, there's a lot of things that could speed
• 7:04
  Speaker 3: up prior authorization, predictability as well as workflow.
• 7:10
  Speaker 1: I love it.
• 7:11
  Speaker 5: Yes, that's just one feature I talked to so many times.
• 7:14
  Speaker 5: I talked to pharmacy owners.
• 7:16
  Speaker 4: And like what are your what you know, what what.
• 7:18
  Speaker 5: Things are your text doing that are taking up time?
• 7:20
  Speaker 5: And one of the biggest ones is like, oh, we
• 7:22
  Speaker 5: have to call our SYNC patients and you know, get
• 7:25
  Speaker 5: get their permission to fill the SYNC prescriptions.
• 7:27
  Speaker 4: It's like, why are you calling? Why don't you send
• 7:30
  Speaker 4: tech messages?
• 7:31
  Speaker 5: Your PMS has every major I'll you know, I'll say
• 7:35
  Speaker 5: modern PMS system has text message capability like go through
• 7:39
  Speaker 5: select those patients, bud being about boom, send a text
• 7:41
  Speaker 5: that all of a sudden, what took your tech three
• 7:43
  Speaker 5: hours to do can be done in a fraction of.
• 7:46
  Speaker 4: A minute, you know. And you know.
• 7:48
  Speaker 5: Just little things like that that can say we're all
• 7:51
  Speaker 5: limited on you know, time, money and energy. Technology can
• 7:54
  Speaker 5: help that from from all aspects. I love the primary
• 7:58
  Speaker 5: x marketplace. Primary market is amazing. They've consolidated, you know,
• 8:03
  Speaker 5: managing your across to goods is the number one one
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  Speaker 5: of the number one things you should be doing as
• 8:07
  Speaker 5: a pharmacy owner or somebody who's leading a pharmacy and
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  Speaker 5: PRIMARYX market makes it super easy they leveraged this.
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  Speaker 4: It's all right there. You don't have to call up
• 8:15
  Speaker 4: a bunch of different wholesalers.
• 8:16
  Speaker 5: You don't have to price check everything, like leverage the
• 8:20
  Speaker 5: technology that you have access to to again do the
• 8:24
  Speaker 5: tasks that computers are better designed to. Yes, humans could
• 8:27
  Speaker 5: do it, but you know, why would you same thing
• 8:29
  Speaker 5: with like TJM.
• 8:30
  Speaker 4: Labs and the AI bought.
• 8:31
  Speaker 5: That's probably been probably the most questions I get about
• 8:34
  Speaker 5: AIS is the AI bought? My answer is yes, I
• 8:38
  Speaker 5: love it. You know, my pharmacies use it, Many of
• 8:40
  Speaker 5: my members use it. Some of my members were the
• 8:42
  Speaker 5: very first customers when when they launched.
• 8:45
  Speaker 4: And it is doing the data entry side.
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  Speaker 5: So those of you that don't know, it's an AI
• 8:49
  Speaker 5: bot that does that data entry side of pharmacy. It's
• 8:52
  Speaker 5: not like it's dispensing the prescription of the patients or
• 8:54
  Speaker 5: anything like that.
• 8:55
  Speaker 4: It's it's the data entry.
• 8:57
  Speaker 5: And that is so beautiful because all of a sudden,
• 8:59
  Speaker 5: your nicians now have time to manage your invatory, which
• 9:02
  Speaker 5: helps your cash flow. They have time to optimize patient's therapy,
• 9:06
  Speaker 5: which saves the money or helps them with outcomes. Like
• 9:08
  Speaker 5: there's all these things now that you have the ability
• 9:11
  Speaker 5: to do because the data entry, the bot is doing
• 9:13
  Speaker 5: thirty percent of the data entry, and so the technology
• 9:17
  Speaker 5: really is going to level up pharmacies. And if you
• 9:20
  Speaker 5: if you don't want to adopt, I don't mean that you,
• 9:23
  Speaker 5: as in the pharmacy owner, need to become the expert.
• 9:26
  Speaker 5: You know, I've done down the rabbit hole of AI.
• 9:28
  Speaker 4: I've got man.
• 9:29
  Speaker 5: I attended every AI workshop and training by everybody I
• 9:32
  Speaker 5: could possibly know on the planet. In twenty twenty four,
• 9:35
  Speaker 5: I already started doing it again and this year, And
• 9:39
  Speaker 5: doesn't mean it has to be you, but somebody, somebody
• 9:43
  Speaker 5: and your staff should be leading the charge on integrating
• 9:46
  Speaker 5: technology into your operations so that way you're saving time
• 9:50
  Speaker 5: and energy and then you're able to go do the
• 9:53
  Speaker 5: things that actually really truly make you profit, because there's
• 9:55
  Speaker 5: lots of.
• 9:55
  Speaker 4: Things that make you profit. Right, I'm sure you hear this, Todd.
• 9:58
  Speaker 5: It's like, but I don't have time to do that program.
• 10:00
  Speaker 5: Use the technology to create time.
• 10:02
  Speaker 3: You are such a believer in our pharmacy technicians and
• 10:05
  Speaker 3: taking advantage of pharmacy techs who want to create careers
• 10:09
  Speaker 3: in the business of pharmacy who get addicted to it
• 10:12
  Speaker 3: just like I'm addicted to it, just like you're addicted
• 10:14
  Speaker 3: to There are pharmacy techs out there who would bite
• 10:17
  Speaker 3: at the opportunity to dig into the inventory expertise that
• 10:23
  Speaker 3: they already have and now start to build meaningful prompts
• 10:27
  Speaker 3: or meaningful whatever those words are called, formulas or algorithms.
• 10:32
  Speaker 1: Listen to me, I'm the gen xer over, I'm the
• 10:34
  Speaker 1: old guy. Yeah.
• 10:35
  Speaker 3: For you, just take the script and you you're building
• 10:39
  Speaker 3: commands to tap into their knowledge. Because all this is
• 10:43
  Speaker 3: is just another fancy Francise schmancy tool.
• 10:46
  Speaker 1: It's a tool. That's it. So I've noticed.
• 10:49
  Speaker 3: I see people in AI, in inventory, policy creation, public
• 10:55
  Speaker 3: relations AI.
• 10:57
  Speaker 1: It's a tool, tool, tool, tool tool.
• 10:59
  Speaker 3: It's taking what you know and how well you know
• 11:02
  Speaker 3: it as a pharmacist, as a clinic clinical pharmacist, as
• 11:04
  Speaker 3: a research pharmacist, as a pharmacist that's looking for profit
• 11:08
  Speaker 3: opportunities that mesh with the needs of public health. Because
• 11:11
  Speaker 3: now you have health and human service data coming in
• 11:13
  Speaker 3: from health and human Service for your city, and now
• 11:16
  Speaker 3: you can tap in and say, I know that the
• 11:18
  Speaker 3: top ten healthcare needs for my specific community based on
• 11:22
  Speaker 3: population ratio is contraception. Set up a freaking contraception center
• 11:27
  Speaker 3: and clinic.
• 11:28
  Speaker 1: And boom boom boom, boom boom.
• 11:30
  Speaker 3: Bring these people in and now they're your new client.
• 11:32
  Speaker 3: Now they're not only they started with a contraception, but
• 11:34
  Speaker 3: now they're full pharmacy care clients and patients for you.
• 11:40
  Speaker 5: Yeah, you're spot on. AI is really good at certain things.
• 11:45
  Speaker 5: And yes, there's lots of different ais out there. I'm
• 11:48
  Speaker 5: a GPT girl. I'm chatty girl. I do use claud
• 11:51
  Speaker 5: for like the coding stuff when I'm building like an
• 11:53
  Speaker 5: app or something. Some people prefer Jim and I whatever,
• 11:56
  Speaker 5: So when I say chatty, it all it's all included.
• 11:59
  Speaker 5: But I use great at SOPs, at uploading. I've uploaded
• 12:04
  Speaker 5: dispensing data. I do take out the patient game, but
• 12:07
  Speaker 5: it still has patient IDs so you can still do that.
• 12:10
  Speaker 4: Have an abilize you're you're dispensing data like. It's amazing
• 12:13
  Speaker 4: to insights.
• 12:14
  Speaker 5: Because it's looking at it from no bias, you know,
• 12:18
  Speaker 5: filter for.
• 12:18
  Speaker 4: As a human did it is amazing.
• 12:21
  Speaker 5: It is your right hand man, right hand woman, whatever
• 12:24
  Speaker 5: whatever you want to call your chatty. It is available
• 12:27
  Speaker 5: twenty four seven. It is one of the best sounding
• 12:29
  Speaker 5: boards that you can use in your pharmacy. If you
• 12:32
  Speaker 5: have ten ideas and say, hey, Chatty, I need help
• 12:34
  Speaker 5: deciding which one of these to focus on. These are
• 12:36
  Speaker 5: my ten ideas. Walk me through the process so I
• 12:39
  Speaker 5: can make a better decision. It really is like that's
• 12:42
  Speaker 5: the basis. So one of the big things that I'm
• 12:44
  Speaker 5: really working on that I will unveil at the Pharmacy
• 12:46
  Speaker 5: profits some it is like the AI roadmap, Like what
• 12:48
  Speaker 5: is what does AI and pharmacy really look like? Because
• 12:52
  Speaker 5: there's some crazy stuff you could do with AI, right,
• 12:54
  Speaker 5: Like I mean there.
• 12:55
  Speaker 4: But I want it to be practical, Like I want
• 12:57
  Speaker 4: it to be where you're.
• 12:59
  Speaker 5: Saving money, it's helping you make more time, you're saving time.
• 13:03
  Speaker 5: You know, you're making more time by saving time. Like
• 13:05
  Speaker 5: it I wanted to be really practical and useful, and
• 13:08
  Speaker 5: so one of the things I'm doing is like creating
• 13:10
  Speaker 5: an AI roadmap of like here's the basics, Like you know,
• 13:13
  Speaker 5: everybody should be doing the basics. Not everybody needs to
• 13:16
  Speaker 5: go further advance. Sometimes just the basics is it's good enough.
• 13:19
  Speaker 5: One of my members implemented teaching and labs AI bought.
• 13:23
  Speaker 5: He's actually gonna be speaking at the summit and they're
• 13:25
  Speaker 5: making an extra twenty five thousand a month in profit now,
• 13:28
  Speaker 5: not from the bot the bought, freed up fifty percent
• 13:32
  Speaker 5: of each of the four technicians time. So each four
• 13:35
  Speaker 5: technicians has their own project now, and all of those
• 13:38
  Speaker 5: projects have cumulatively added twenty five thousand dollars in profit
• 13:42
  Speaker 5: a month since their bot was up and going. And
• 13:44
  Speaker 5: it takes about eight weeks or so for the bot
• 13:46
  Speaker 5: to get up and going. Yeah, who doesn't want that, right, Like,
• 13:49
  Speaker 5: raise my hand, you know, it's like and so the
• 13:53
  Speaker 5: technology itself may not be the profit producing point. You know,
• 13:59
  Speaker 5: they didn't make money from TJM Labs. Now Primary X.
• 14:03
  Speaker 5: On the other hand, market you're gonna make money because
• 14:06
  Speaker 5: it's saving you money, you know. So there's gonna be
• 14:07
  Speaker 5: technology that just frees up time. There's gonna be technology
• 14:10
  Speaker 5: that actually can help you lower your costs or make
• 14:12
  Speaker 5: better decisions and so, but not everything is gonna be,
• 14:16
  Speaker 5: but it's it's the opportunity cost. You know what else
• 14:19
  Speaker 5: now can you do and you can take advantage of
• 14:22
  Speaker 5: because you're using that technology. And so there's lots of
• 14:26
  Speaker 5: different ways to look at it. And I've had conversations
• 14:28
  Speaker 5: with members and they're like gosh, you know, the.
• 14:29
  Speaker 4: TGM labs seems kind of expensive. It's almost as much
• 14:33
  Speaker 4: as a technician.
• 14:34
  Speaker 5: You know, and they're kind of hesitant, and I start
• 14:37
  Speaker 5: talking them through this, and I was like, okay, so
• 14:39
  Speaker 5: almost as much as a technician.
• 14:41
  Speaker 4: It's cheaper than a technician.
• 14:43
  Speaker 5: It works twenty four to seven. It will end up
• 14:46
  Speaker 5: being your most productive technician, you know, depending on the
• 14:50
  Speaker 5: bot and what you do, anywhere from thirty to fifty
• 14:52
  Speaker 5: percent of your volume. It's like and in terms of
• 14:55
  Speaker 5: like puotactivy and ROI, it's gonna be better now.
• 15:00
  Speaker 4: I'm not forgetting rid of technicians.
• 15:02
  Speaker 5: Let your technicians then do the immunizations, the pointings, are testing,
• 15:06
  Speaker 5: the workers, marketing, the compounding, the all the other things,
• 15:09
  Speaker 5: you know, the twenty other programs you wanted to implement. Now,
• 15:12
  Speaker 5: let your technicians go go do that, and frankly, you're
• 15:15
  Speaker 5: gonna have happier technicians. Like do you most technicians enjoy that?
• 15:19
  Speaker 1: Do you like Bradley Cooper movies?
• 15:22
  Speaker 4: Yeah?
• 15:22
  Speaker 1: I mean sure, all right, so Limitless is one of
• 15:26
  Speaker 1: my favorite that.
• 15:28
  Speaker 5: Is on that is one of my favorite that might
• 15:29
  Speaker 5: even a Bradley Cooper movie that is like a dream state.
• 15:33
  Speaker 1: So freaking cool. So listen, So Limitless.
• 15:36
  Speaker 3: If you haven't seen that movie yet with Bradley Cooper,
• 15:39
  Speaker 3: go look, go watch it. It's worth It's just a
• 15:41
  Speaker 3: fun movie and it's well, very well written, all right.
• 15:45
  Speaker 3: AI is literally putting you on a limitless level.
• 15:51
  Speaker 1: So if you if you know how to use it, so.
• 15:56
  Speaker 3: You know you're getting more Leasa fast out of your time.
• 16:02
  Speaker 3: You're getting more and Malise, I know I am. I'm
• 16:04
  Speaker 3: getting a lot more todd Urie out. And by the way,
• 16:06
  Speaker 3: that my chat ept the paid version, I don't think
• 16:09
  Speaker 3: I have the two hundred plus version.
• 16:12
  Speaker 5: I think I have the Yeah, I know, that would
• 16:13
  Speaker 5: just be for developers. Just the regular paid version is
• 16:15
  Speaker 5: twenty bucks.
• 16:16
  Speaker 1: Yep.
• 16:16
  Speaker 3: So I have taught this thing for over a year now,
• 16:21
  Speaker 3: about my sows, about the way I language things, about
• 16:24
  Speaker 3: how I set up proposals, how I connect it to
• 16:27
  Speaker 3: strategy sessions and public relations and our news wire, and
• 16:31
  Speaker 3: I tell it. I've told it so much about me
• 16:33
  Speaker 3: that I can ask it to do something. I can
• 16:35
  Speaker 3: ask it to email someone back, I can ask it
• 16:38
  Speaker 3: to do like and I'm like, and it's all it's
• 16:40
  Speaker 3: all me.
• 16:40
  Speaker 1: It's just ten of me.
• 16:43
  Speaker 3: Because I've made it, and so it makes me feel
• 16:47
  Speaker 3: like it's limitless.
• 16:48
  Speaker 5: It's the no I'm so glad you brought up that
• 16:51
  Speaker 5: movie because it does it. I I was already an efficient,
• 16:54
  Speaker 5: productive person because I just get addicted to getting stuff done,
• 16:59
  Speaker 5: and it makes me even more like it. Actually, I've
• 17:03
  Speaker 5: felt okay about taking afternoons off, you know, like I
• 17:07
  Speaker 5: because it's like I still did my super productive day
• 17:10
  Speaker 5: in just a shorter amount of time. And so for me,
• 17:13
  Speaker 5: it's actually given me a little bit of freedom to,
• 17:16
  Speaker 5: you know, walk away if you will, you know, turn
• 17:18
  Speaker 5: the computer off.
• 17:20
  Speaker 4: Some days, I just go harder and I do more
• 17:22
  Speaker 4: like you know, it's it's it's back and forth.
• 17:24
  Speaker 5: But it's given me the freedom to because I've been
• 17:26
  Speaker 5: so much more efficient. Members asked me, you know, we
• 17:30
  Speaker 5: have members all of the country. We have over three
• 17:31
  Speaker 5: hundred and fifty members, which you know they have over
• 17:33
  Speaker 5: seven hundred something pharmacies, and it's like I get some
• 17:37
  Speaker 5: of the strangest requests right, Like there's just.
• 17:39
  Speaker 4: Some wild things.
• 17:40
  Speaker 5: Uh. Last night, one of my one of my great members, Riley,
• 17:42
  Speaker 5: was like, Hey, my my board inspector just messaged me this.
• 17:46
  Speaker 4: I need this little thingy, you know, do you have
• 17:48
  Speaker 4: a Do you have a GPT that'll do this?
• 17:51
  Speaker 5: Sure enough I did, because we have a custom a
• 17:53
  Speaker 5: ton of custom GPTs for our members. We teach our
• 17:55
  Speaker 5: members how to train their jeep, their their Chatty and
• 17:58
  Speaker 5: or whatever system they're using.
• 18:00
  Speaker 4: And then I've created just some custom GPTs for them,
• 18:03
  Speaker 4: and so I whipped it up, send it to her.
• 18:05
  Speaker 4: She'd already text it to her board inspector.
• 18:07
  Speaker 5: All within like twenty minutes, like everything was like good.
• 18:10
  Speaker 4: It's like, there's no.
• 18:11
  Speaker 5: Way I could have done that, like without Chatty, like
• 18:14
  Speaker 5: it just would it would have probably took it a
• 18:16
  Speaker 5: couple of days, you know, blah blah blah. It just
• 18:18
  Speaker 5: you know, man, you can knock stuff out so much quicker.
• 18:21
  Speaker 3: You know how they talk about guardrails and the use
• 18:24
  Speaker 3: of chat ept and very well stated meaning there's there
• 18:29
  Speaker 3: there is this perspectus of where pharmacists double checking things
• 18:34
  Speaker 3: and being able to do. But the cool thing of
• 18:37
  Speaker 3: about what you're talking about is you can feed it
• 18:41
  Speaker 3: everything that is you. So here's an example. You can
• 18:45
  Speaker 3: actually connect your Google Drive and all of your documentation
• 18:48
  Speaker 3: in your Google Drive by folder by whatever it is.
• 18:51
  Speaker 3: SOPs Legal Board of pharmacy regulations and if as long
• 18:56
  Speaker 3: as you give it the access to all that stuff
• 18:59
  Speaker 3: and then you command it inside. Hey, listen, take the
• 19:02
  Speaker 3: Board of Pharmacy of Pennsylvania, make sure we double check
• 19:05
  Speaker 3: the blobity blah let's build up program on blood disorders
• 19:09
  Speaker 3: and blad. I mean, it blows my mind that if
• 19:13
  Speaker 3: you know how to use it.
• 19:15
  Speaker 5: I know, I've created so many central fill agreements and
• 19:17
  Speaker 5: like so many other things with that, and so those
• 19:20
  Speaker 5: of you that use AI. One of the biggest best
• 19:24
  Speaker 5: updates was allowing a projects inside chatty because projects are
• 19:28
  Speaker 5: basically like folders.
• 19:29
  Speaker 4: You know, you mentioned Google Drive and there's folders.
• 19:31
  Speaker 5: So there's folders now, and so you can train each
• 19:33
  Speaker 5: folder because you can train your entire chatty. So like
• 19:36
  Speaker 5: my instance of chatty is very much trained on me obviously,
• 19:39
  Speaker 5: and luckily I have a lot of public information out there,
• 19:42
  Speaker 5: so it's easy to for it.
• 19:44
  Speaker 4: To know me in addition to stuff that I said it.
• 19:46
  Speaker 4: But then you can create projects.
• 19:48
  Speaker 5: And so for our higher level members, they each have
• 19:50
  Speaker 5: a project in our chatty.
• 19:52
  Speaker 4: We've trained it on that member.
• 19:53
  Speaker 5: So when I'm asking a question or asking it to
• 19:55
  Speaker 5: do something for that member, I don't have to tell
• 19:57
  Speaker 5: it every time, Oh it's this, and then they're in
• 20:00
  Speaker 5: this state and you know this this like Nope, it's
• 20:02
  Speaker 5: already trained for compliance.
• 20:05
  Speaker 4: I've uploaded you know, the USPS for compounding and all
• 20:08
  Speaker 4: of that, and so I have a folder that's called
• 20:10
  Speaker 4: compounding and so I you know, go through there and
• 20:13
  Speaker 4: ask it stuff.
• 20:14
  Speaker 5: So yeah, the foldering system to me was an absolute
• 20:17
  Speaker 5: game changer because then you can pinpoint the training you
• 20:21
  Speaker 5: want each of.
• 20:21
  Speaker 4: Those focuses to be on. And boy, just blows your mind.
• 20:25
  Speaker 4: It makes makes life. It makes life so much more efficient.
• 20:28
  Speaker 5: So if you've been hesitant, I will just speak to
• 20:31
  Speaker 5: the audience if you've been hesitant again. The basics is
• 20:34
  Speaker 5: a basic paid account. Now, whether you want Chatty or
• 20:36
  Speaker 5: Gemini or whatever, they're all essentially the same for what
• 20:41
  Speaker 5: you're going to be using it for. Yes, there are
• 20:44
  Speaker 5: some differences, but I personally think Chatty is one of
• 20:47
  Speaker 5: the best for what we're doing right for.
• 20:51
  Speaker 4: The use case.
• 20:51
  Speaker 5: For like a typical pharmacy owner, you're a coder, developer
• 20:55
  Speaker 5: or something like that, you know you're gonna be using
• 20:57
  Speaker 5: it for a different use case. You'll probably use something
• 20:59
  Speaker 5: else like clod or whatnot. I think for pharmacists owners
• 21:03
  Speaker 5: twenty dollars a month, trust me, you will get back
• 21:06
  Speaker 5: your twenty dollars a month and time and energy saved.
• 21:10
  Speaker 5: And so use your technology right your PMS again. Another
• 21:15
  Speaker 5: member story, she was like, hey, I was asking my
• 21:18
  Speaker 5: members on our office hours. Paul was like, hey, I'm
• 21:20
  Speaker 5: making apps now, like send me your request for apps.
• 21:23
  Speaker 5: And she's like, I really want something to you know,
• 21:25
  Speaker 5: help me with my workflow and automatically text message patients
• 21:28
  Speaker 5: when it's been in workflow for seven days.
• 21:30
  Speaker 4: And I'm like, honey, I bet your PMS can do that.
• 21:33
  Speaker 5: And so sure enough, by the end of the day,
• 21:35
  Speaker 5: in a few hours, she's like, yep, my PMS could
• 21:37
  Speaker 5: do it.
• 21:37
  Speaker 4: All I had to do was program it.
• 21:39
  Speaker 5: And she's like, I am Now my clerks are saving
• 21:42
  Speaker 5: two hours every single day because now it's automated.
• 21:45
  Speaker 4: And that's not AI, that's just automation.
• 21:47
  Speaker 5: And so the most important thing is you've all probably
• 21:50
  Speaker 5: have multiple types of technology, right, whether it's Google or
• 21:54
  Speaker 5: your PMS or you know, your phone system. You know,
• 21:57
  Speaker 5: there's all kinds of technology answers.
• 22:00
  Speaker 4: Are you are not maximizing it?
• 22:02
  Speaker 5: So maximize what you already have and if you don't
• 22:04
  Speaker 5: use something you really you know, then get rid of
• 22:06
  Speaker 5: it and you know, reallocate those resources to somewhere else.
• 22:09
  Speaker 5: But you know, at the pharmacy profit Semit obviously we've
• 22:12
  Speaker 5: been talking about that, which by the way is uh March.
• 22:17
  Speaker 4: And twenty nine, so it's coming up here.
• 22:19
  Speaker 5: But I would say close to half our speakers have
• 22:23
  Speaker 5: some sort of overlay with with AI. Some of it
• 22:27
  Speaker 5: is like really full AI, like are one of my
• 22:29
  Speaker 5: friends mentioned, Rabbi, They're gonna be talking about video production.
• 22:33
  Speaker 4: You're gonna see some amazing videos that.
• 22:36
  Speaker 5: Literally take less than three minutes to make and look
• 22:39
  Speaker 5: like it was a professionally produced commercial for your pharmacy.
• 22:45
  Speaker 4: And so I mean, so.
• 22:46
  Speaker 5: Yeah, I would say probably at least half of the
• 22:48
  Speaker 5: speakers have some sort of AI layer component to make
• 22:53
  Speaker 5: the outcome that much more better, that much more efficient,
• 22:56
  Speaker 5: you know, that much cheaper, and you know, we're really
• 23:00
  Speaker 5: we're really all in there. We have been for years.
• 23:02
  Speaker 5: I mean I trained the audience on AI, you know,
• 23:05
  Speaker 5: two summits ago, telling you how to train your.
• 23:08
  Speaker 4: GPT to make it make it sound like you. So
• 23:10
  Speaker 4: you know, this is it's not a new obsession for us.
• 23:13
  Speaker 4: It's an ongoing obsession.
• 23:16
  Speaker 3: Yeah, And just to shout out to pharmacy owners if
• 23:20
  Speaker 3: you do, stop by the primary X booth and find them,
• 23:23
  Speaker 3: ask them say, how is AI impacting us? Using the
• 23:30
  Speaker 3: primary X system better for all kinds of things? And
• 23:33
  Speaker 3: then start aligning other things with your buildouts, especially when
• 23:38
  Speaker 3: you start creating new programs, and how all that data
• 23:41
  Speaker 3: that's flowing from the Primary system is going to be
• 23:44
  Speaker 3: playing right into that as part of the blueprint.
• 23:48
  Speaker 5: And you know, a couple of years ago, I mean,
• 23:51
  Speaker 5: whether it's a it's one of those things. It's like,
• 23:53
  Speaker 5: whether you want it or not, it's here, right, I
• 23:55
  Speaker 5: mean like there's nothing any one of us singularly can
• 23:58
  Speaker 5: do to stop it. And when it first came out,
• 24:01
  Speaker 5: I remember when I was first training people on chat
• 24:04
  Speaker 5: gibt in Summit, it wasn't as smart as it is now.
• 24:09
  Speaker 4: Obviously it's it's one of those exponential things.
• 24:12
  Speaker 5: Chatty is probably the most smartest companion you will have
• 24:17
  Speaker 5: access to.
• 24:18
  Speaker 4: I mean, it is. It's like having a you know,
• 24:21
  Speaker 4: your whoever your business guru is.
• 24:22
  Speaker 5: You know, whether it's Grant cardone or you know, Mark
• 24:25
  Speaker 5: Cuban or whomever you know name your billionaire. It's like
• 24:29
  Speaker 5: having them sit right next to you during your entire
• 24:32
  Speaker 5: work day. It's like having me like some of my
• 24:34
  Speaker 5: members are like this sounded just like you, and I'm like, well, like.
• 24:38
  Speaker 4: You know, a lot of my stuff was out there
• 24:40
  Speaker 4: public and then you know, so the chatting gets to
• 24:42
  Speaker 4: know me.
• 24:43
  Speaker 5: It's like having me sit right next to you, right
• 24:45
  Speaker 5: and our members get access to a bot that we've
• 24:47
  Speaker 5: actually trained on me. But you won't get access to
• 24:52
  Speaker 5: that smartness like for twenty dollars a month anywhere else.
• 24:56
  Speaker 5: Like it's just it's just not possible. And so it
• 24:58
  Speaker 5: really even just from a few years years ago, it
• 25:00
  Speaker 5: was fun and it made funny you know images and
• 25:03
  Speaker 5: those kinds of things. It's wicked smart like it's IQ
• 25:06
  Speaker 5: is way above the you know, human human barriers now
• 25:09
  Speaker 5: and so it's it's smart like you're you're not going
• 25:13
  Speaker 5: to get that smartness for anywhere else.
• 25:15
  Speaker 3: So yep, And it's once again, if you learn to
• 25:19
  Speaker 3: use it as a tool, it's an accentuator of you
• 25:21
  Speaker 3: as a business entrepreneur and someone that's running a business
• 25:26
  Speaker 3: and someone that wants to not have to remember everything.
• 25:28
  Speaker 3: That's my issue is teaching it to teaching it to
• 25:32
  Speaker 3: tap in. I have my calendar linked up into it,
• 25:35
  Speaker 3: and you know, it's it's all encompassing. So I'm excited.
• 25:39
  Speaker 3: So we're going to be there covering the event as press.
• 25:42
  Speaker 3: We can't wait. So if you have technology stories, if
• 25:46
  Speaker 3: you want to share things with us, please schedule time
• 25:50
  Speaker 3: with the Pharmacy Podcast Network. We are so excited to
• 25:54
  Speaker 3: have other partnerships that are there to bring more knowledge
• 25:58
  Speaker 3: to our to our profession, especially of course our independent
• 26:03
  Speaker 3: community pharmacists and pharmacy owners. It's always so good talking
• 26:08
  Speaker 3: with you, Lisa. It's it's invigorating. It's getting me excited
• 26:12
  Speaker 3: to jump deeper into twenty twenty six for sure. And
• 26:15
  Speaker 3: this is a good spring spring cleaning of our businesses,
• 26:19
  Speaker 3: spring cleaning of of us getting ready for a profitable year.
• 26:23
  Speaker 1: So I'm excited.
• 26:25
  Speaker 4: Well, I'm excited to have you there. And uh, you know,
• 26:27
  Speaker 4: on top.
• 26:28
  Speaker 5: Of all the technology, we've got amazing people like Bradley
• 26:31
  Speaker 5: James Davies, who's a professional listener who is literally going
• 26:35
  Speaker 5: to level up your life. I think he's I think
• 26:38
  Speaker 5: he's gonna end up being one of the most favorite
• 26:40
  Speaker 5: session when people leave because we all we all are
• 26:44
  Speaker 5: going in thinking we're good listeners, but you're gonna find
• 26:46
  Speaker 5: out you're not.
• 26:47
  Speaker 4: He's gonna he's gonna fix you while you're there.
• 26:49
  Speaker 5: But you know, there's some soft skill stuff there happening too,
• 26:51
  Speaker 5: So I'm super excited. I'm glad to have Prima Rates there,
• 26:54
  Speaker 5: Glad to have you there and all our other all
• 26:56
  Speaker 5: our other people. So it's going to be an amazing event,
• 27:00
  Speaker 5: really really focused on improving your business. Like it's not
• 27:03
  Speaker 5: just you know, talk and theory like, you know, we
• 27:06
  Speaker 5: want to give you that practical steps to you know,
• 27:09
  Speaker 5: I want you to be about us, so you know
• 27:10
  Speaker 5: you got to you gotta level up. You know, our
• 27:13
  Speaker 5: industry changes every teck every day, much less every year, right,
• 27:16
  Speaker 5: and so you know we have to constantly be upgrading
• 27:19
  Speaker 5: ourselves too.
• 27:20
  Speaker 3: So all right, listeners, take a look Pharmacy profitsummit dot com.
• 27:25
  Speaker 3: That's Pharmacy profitsummit dot com. Connect with your RXU primar
• 27:32
  Speaker 3: X team and if you haven't seen their system, definitely
• 27:35
  Speaker 3: take a look at it. Ask lots of questions around
• 27:37
  Speaker 3: AI and then get ready to be blown away because
• 27:40
  Speaker 3: I've been to this conference and there's so many dominoes
• 27:42
  Speaker 3: that you set up for not only the rest of
• 27:44
  Speaker 3: the year, but for the rest of your pharmacy to
• 27:46
  Speaker 3: grow and to become more profitable. The relationships, the mindset
• 27:51
  Speaker 3: of the people that come there. These are not people
• 27:53
  Speaker 3: that are just like, well, let me just go to
• 27:55
  Speaker 3: a pharmacy conference and get some ce and I'm like, no,
• 27:58
  Speaker 3: I was like, I don't know why I use that
• 28:00
  Speaker 3: accent right there. But whoever that person is, that's just
• 28:03
  Speaker 3: kind of just wanting to chill out.
• 28:06
  Speaker 1: This is not a chill out conference.
• 28:07
  Speaker 3: This is like, hey, this is a little rocket sauce
• 28:10
  Speaker 3: and let's get it going. Like, let's build business.
• 28:14
  Speaker 4: Amen, That's exactly the point. Build business. Let's build some business,
• 28:17
  Speaker 4: all right.
• 28:18
  Speaker 3: Thank you so much for listening to Pharmacy Tech Trends
• 28:21
  Speaker 3: sponsored by primary X, and we thank primary X for
• 28:24
  Speaker 3: being a sponsor of the Pharmacy Podcast Network.
• 28:27
  Speaker 1: Appreciate you.