Latest / The STA Clinician Podcast / Ep.226 ‘Client Relationship Management for Soft Tissue Therapists” with special guest Ben Holeyman of Jane App

Transcript

Ep.226 ‘Client Relationship Management for Soft Tissue Therapists” with special guest Ben Holeyman of Jane App · The STA Clinician Podcast

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You're listening to the Sports Therapy Association podcast, putting evidence
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back into soft tissue therapy.
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Music.
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And we are live. Hey people, welcome to the Sports Therapy Association podcast.
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My name is Matt Phillips, creativerunshotlive.com. and as always this episode
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is being recorded live at eight o'clock on a Tuesday evening on the Sports Therapy
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Association YouTube channel and Facebook page.
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So tonight in episode 226 we bring you part four of our focus on business special
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bringing you expert guests sharing hugely important advice on how to get the
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best out of you and your business whether you work alone or in a team or And,
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indeed, you have your own team of healthcare professionals.
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In this episode entitled CRM Tools for Soft Tissue Therapists,
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which is Client Relationship Management,
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I will shortly be joined by my special guest, Ben Holliman, Senior Product Specialist
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at JNAP, who will be discussing anything and everything to do with client relationship
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management for soft tissue therapists.
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But first, a huge thank you to my special guests last week in part three of
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our Focus on Business Month, who were Andy Thomas,
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Director of PhysiKip, and Business Consultant Andy Hosgood of andyhosgood.co.uk,
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who gave us a fantastically thoughtful piece on collaboration over competition.
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Something that is often not easy as it sounds, as we naturally seem to fear
1:32
sharing too much with our competitors in the belief that we may well maybe giving
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away our good ideas or maybe revealing personal issues and struggles.
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As a result, as Andy's discussed last week, we tend
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to waste a lot of potential beneficial discussion that could really
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help not only our business but also our mental health insecurities and
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danger of burning out on february the 21st and details of all of this on the
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podcast in the show notes the andys are getting together to run their first
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ever business clinic management sorry in manchester and they're inviting msk
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professionals which includes you guys it's not just allied health professionals
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we talked about that last week,
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So inviting anybody who's got their own health care business to come along and
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talk about and share common challenges and goals and learn how that can help
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business growth and development.
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So that's on February 21st in Manchester. So if you're around there and you're
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looking for taking your business forwards by chatting with others and sharing
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common issues, then that would be something to interest you.
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And like I say, all details are in the show notes on most podcast apps.
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And you can also find them at the sta.co.uk. Okay.
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Right then, people are coming through the door if you are listening to podcasts and thank you very much.
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But if you do want to join us live, then all you've got to do is go along to
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the Sports Therapy Association YouTube channel at an eight o'clock and you will
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be able to join us there and obviously ask questions directly to our guests.
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Talking of which, mine has been very patient, waiting down below in the lobby.
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So without further ado, I'm just going to say thank you to those who have come
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through the door. Nikki Mansfield is saying evening all.
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When people do join us if you do decide to join us live and I can bring your
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comments and questions up onto the screen and it's a good way of showing your logo and your face.
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Therapy in Huds, I guess that's Huddersfield. Thank you very much for joining
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us. You, whatever your name is, let us know your name in case I do know you.
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I'm just going to call you Therapy in Huds.
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Cecily's through the door as well. Cecily Hislop. Good to see Cecily.
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Evening all, I had to Google what CRM meant. Oh, the shame. Don't worry.
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We're going to talk about that shortly, Cecily, and it's a very good point.
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What the hell is crm i was thinking about that when i
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put this advert out and i kind of did it on purpose to make a
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point which i'm going to make very shortly so thanks for bringing it up cecily
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you've got such a great mind nikki says oh liking the new wavy background groovy
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man i did spend most of today designing a new look for the podcast and for one
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reason or another so thank you for noticing nikki it's made my day actually
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someone does notice these little things,
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ceci says yeah very smart brian huxley has come to the door and says hi everyone
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so yes thanks Thanks for joining us, people and everyone else coming through now.
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And do feel free. This is a real example of where it'd be a great idea to ask
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questions of our expert speaker and share experiences, share your comments,
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especially if you have used JNAP.
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It's not all about JNAP tonight, but obviously we've got somebody who's involved
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in the development of that.
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So we will be talking about JNAP. If you do use it, it'd be lovely to know.
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And feel free to chime in.
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Right then, it's time. Let's kick it off. We are going to start now.
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Episode 226, CRM Tools for Soft Tissue Therapists with special guest Ben Holliman,
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Senior Product Specialist at Jane Software. Let's bring him up.
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Hey Ben, how are you doing? Hello. Thanks for having me on.
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Oh no, thanks for joining us. I really, really appreciate it.
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And I'm sorry I went over.
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I said it'd just be a short little introduction. I could see you down there almost falling asleep.
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It's all good thank you for bearing with me no it's
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always good to get a good introduction in isn't it so i
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mean it's it is very nice where we're talking a bit off air of
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how networking particularly face-to-face events can be so helpful
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because at therapy expo this year i happened
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to meet for the first time katie bell who was on the show
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two weeks ago as part of the focus on business
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month we're doing and then i was chatting with her and
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she sang your praises and jane app's praises and i
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thought oh surely he'll be busy i'm sure there's a man
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like him and putting two people together you were free
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which is fantastic so yeah lovely the power of
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getting to know people and expanding the circle of your friends so
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thank you very much you're most welcome yeah absolutely it kind of goes like
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that doesn't it like you meet people and then you meet people that meet people
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that meet people and the change just keeps going so we like to put ourselves
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out there into new spaces with new people so yeah no problem with coming on
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really appreciate it so with that in mind.
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For people, I mean, I have been speaking to people around and there's many other people we know.
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I was surprised, actually, through my ignorance, the amount of people who are
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using JNAP. Anna-Marie Mancieri of the ST School we talked about earlier on, she's using it as well.
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And other people. I'll be keeping an eye on the comments to see if anybody else is using it.
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So maybe we could start by you telling us what JNAP is, for those who aren't
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aware of it, and what your role is with it.
6:10
Yes. So JNAP is an all-in-one kind of clinic management or business management software.
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We are multidisciplinary so we serve everything from chiropractors,
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physios, massage therapists, sports therapists like yourselves in here and it
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really goes broad across the board.
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There's hundreds of different disciplines that are currently using Jane's.
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So we are an all-in-one clinic management system.
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We focus on like online booking, diary management, customer relationships.
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Notifications, reviews.
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The long list goes on and on with the different kinds of
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things that we serve our customers with but to encapsulate
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into one sentence it's a clinic management software slash business management
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software fantastic which ultimately i was really pleased to see cecily our guest
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say crm i had to google that because we were talking again a little bit off
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air some people i did this purposely with the title some people won't know what crm stands for,
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But when you define it and say what it involves, like you have already,
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they're thinking, well, yeah, I do all of that.
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But it's kind of I think that's an interesting topic because I get I understand
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people who hear acronyms like CRM and client relationship management and particularly
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soft tissue therapists and health care professionals are going to be like,
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oh, that sounds very corporate. That's not what I do. I look after people.
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I don't I'm not interested in all that sort of stuff. And that can be a therapist downfall.
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Do you agree? yeah absolutely i mean a crm and
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a clinic management software are kind of two
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separate things but there might be elements of both of those within
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different products that will be on the market so we have some crm
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elements within jane so customer relation slash client relation i like to say
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with crm you know you've got those kind of features where you can be sending
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stuff out to clients to keep them engaged so you know you can have elements
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of both in each product but one is traditionally not the other and vice versa.
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Excellent so I'm hoping that tonight a lot of things we talk about people will
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realize they're doing already but they could be doing better because again it's
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something we talk about on the show a lot traditionally soft tissue therapy
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and I guess of quite a few allied health professionals believe that if they
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want to get better then they've got to learn some manual therapy technique or
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they've got to get some other machine that goes bing into their clinic and that
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sort of stuff when really and we're noticing this so much over the last year
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that to improve your business,
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you've got to get into the nitty gritty of what's happening in terms of client
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relationship software and things like that, haven't you?
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Yeah, absolutely. So it's kind of health checking your own business.
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I think as practitioners, you can maybe spend a lot of time thinking about client
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health and client goals,
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but actually just looking a little bit under the surface into your current processes
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with how you're doing things with those clients can be something that can elevate
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your business from here to here.
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It's definitely good to kind of consider all of these things that might be working
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in the background that are going to go a lot further than what it might seem at face value.
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Excellent. Right then. So we've got an awful lot we could talk about.
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I mean, we are basically talking about how to run a successful business,
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which is quite a large kind of topic to get through in an hour.
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But I thought I've got a few things which I know through the podcast and through
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email sent in that people are interested to hear about.
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The first thing I thought we'd talk about is a lot of therapists are still relying
9:24
on paper and their biggest fear of getting involved in moving to digital,
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apart from the price, is the extreme effort it's going to take to manage all
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of their notes, especially they've been going for a while.
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How much should they be scared about that? Is there any ways of making it easier these days?
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That is probably one of the biggest steps I think you
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can take is coming from paper onto a software because
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it's such a drastic difference between the two it is
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a task in itself and it might seem like you've got a mountain to
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climb and you're using software tools for the first time you might be looking
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at a pile of paper on your desk or you know we've even heard of people kind
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of like having dedicated rooms to store all paper in and stuff but that is the
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biggest step you're going to take so taking that first step to then get future
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success with that i think is the most important thing to keep in mind like that's
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the biggest step you're going to take and then it's small steps from that point in.
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But it is the most challenging one. I do appreciate that.
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And have you come across in your experience of helping kind of therapists ways
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to make that smaller job? Or is it just a matter of getting down and doing it?
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I mean, the great thing about it is, is that like your software likely like
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ours will, you've got like an upload option.
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So if you want to bring paper into digital, it's not that you've got two separate
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strains of these are my paper clients.
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And these are my digital clients that I'm going to start with on this
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new software you can take that paper scan it in then
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you've got a digital record of it and then you can safely destroy that
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paper that you've got that digital record like we
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always are able to give like batch exports of all
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of this kind of stuff and you've got ways of getting it out of the software
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so if you ever did need a physical copy again you can
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just export it and then you've got it so over time
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that big mountain of paper it's kind of like a mountain
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like I was saying before as well it's quite an analogy as you're
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scanning that stuff in it's just going to get smaller and smaller
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and smaller and it might take a couple of months it might take a couple of
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weeks it might take a couple of years for you to get through all of the paper you've
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got but eventually that's going to be all digitalized and
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then from that point you're thriving from that point in so for
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the technophobes out there and there are a lot of them um some
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of them probably in this room scanning it so is
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it is that an expensive thing do you need to get someone else to do it or these
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days with with is it something you probably got in your computer didn't even
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realize about it's not even in your computer everybody has
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one of these now you can literally just take a photo of what you've got
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lay it out on the desk and then you can upload it into your somewhere it's
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literally as simple as that like uploading a photo same as
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you would do on social media whatever it is um it's literally as simple as that
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um i know when i say scanning stuff in you're kind of picturing like the old
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school like lift up put it down on the lid and have it phased out it's not like
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that anymore but yeah you can literally take pictures and then upload which
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is user-friendly for most people most people have a smartphone now.
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Very true. I think that, I mean, tell me people have joined us live,
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but I think that is a common wall that people would put up. I mean,
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people don't like change anyway.
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Therapists, they're tired, they're burned out, they're spending all their time
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trying to see patients. So the idea of giving themselves another job,
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if it's, it can be that simple, bit by bit of scanning.
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And of course, this makes everything much safer as well. And in an era we live
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in with data protection and that it's much more you can do to protect yourself
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and your business, I suppose, if it's digital as opposed to on paper.
12:31
Yeah, absolutely. So it is something to consider with whatever platform you
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decide to go with to ensure that your data is going to be safe with that software company.
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Most companies should be able to provide you with a white paper that explains
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all the security specs and to make sure that that's robust enough for all of your files.
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But yeah, it is something that over time can be alleviated from having these
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massive piles of paper to then getting them all in a digital form.
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The mental clarity that you'll feel after i promise
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you it will it'll be it'll be worth the the
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initial stress of maybe going on to a digital platform
13:04
that's really interesting as well you've just said that because okay
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imagine that we've convinced people okay actually apparently it's
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quite easy to scan these documents in what
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sort of in your experience and you can obviously mention jnapp
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as well but maybe in the development of jnapp people
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are going to be worried again that some of this software is complicated and
13:24
not user-friendly is there a variety out you haven't got
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to name anyone who does it in your opinion badly but can some
13:30
of this software be kind of not customer friendly in terms of
13:32
the therapist and be a bit of a nightmare is there
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a variance oh yeah 100% like there's there will be some products on the market
13:39
that suit some people great and others that are not going to say that same person
13:44
very great like we're we're never a one-size-fits-all so it is important to
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do your research and really go into different companies and vet those different
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options that you might have.
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But it really depends on, I think, who's founded and who's designed it.
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Like at JNAP, we're founded by a clinic owner, so they know what it's like running
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a business and they know exactly what businesses need to address some of the
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issues that they'll be facing if they're not using a digital tool.
14:09
Fantastic. So yeah, I'm actually, I forgot to say this elephant in the room
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as well, a few people asked me, why JNAP? What is it?
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Some people think that the, I know that it's not, but obviously the assumption
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is that the person who started it was Jane, but how does it sound?
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It sounded like a friendly clinic receptionist. There was a lot of different
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names at the start. I won't go through all of them.
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They landed on Jane app because it sounded like somebody who would be friendly,
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approachable and helpful.
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Our kind of mission with everything that we do at Jane is just to help the helpers.
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So of course that's a broad spectrum of different people.
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So it's all geared towards making sure you all who are doing this great work
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out there have support from people like us in the background,
14:51
Fantastic. Okay. Brian Huxley has put in a comment here saying,
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I'm in the process of leasing with the folks at Jane.
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PMS for my students' use. PMS?
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I'm trying to know what PMS stands for. You have to help me out there,
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Brian. PMS for my students' use, both for their classwork and for when they set up clinic.
15:11
Fantastic. Yeah, there you go. I've got somebody who's already with you there.
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Absolutely and if you've already started interacting with
15:18
us brian and speaking to the humans that we have i'm sure uh
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you know that you can probably vouch for we are there
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to support in the background and i think that is a really important element
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when choosing a software as well as that you've got the right support in
15:30
place nobody's gonna subscribe or
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purchase a software tool without with knowing
15:36
everything about it so having somebody there in the background
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that can guide you into the right areas and teach you how
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to use that software from the outset so that you're getting the most value
15:45
out of it is I think paramount to somebody's success
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and we give everybody and I mean everybody that time
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at Jane at the start yeah that's something
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I was going to ask you about as well because I think
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with any there's always going to be times where any technology
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fails you a little bit it's going to be could be connected with
16:04
the actual software it could be connections or something whatever
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it is so that's when it's really important to have somebody at
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the end of the phone who you know is going to answer you and I think that can vary quite
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a lot with different types of companies and things out there
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absolutely yeah again people who
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have joined us live let us know you don't have to mention the name of the companies
16:21
but let us know if you ever have problems with technology letting you
16:24
down and it may have been something that looked cheap and great on the
16:27
surface value but you couldn't get hold anybody when you needed them or it
16:30
kept breaking down or something like that uh brian huxley our
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patient manager software of course we've got all these different acronyms that's
16:35
why if you pause for a second i'm gonna have to edit that pause on the podcast.
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Now because it'll be signing for three seconds there is so many of them now
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they're different abbreviations for things but yeah thanks for clarifying brian
16:46
so i mean let's get some examples of what.
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Client relationship management should do what about for example
16:55
one of the typical things would be appointments so setting up
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appointments what how how how
17:02
can having some software obviously help you with that but where's
17:04
the variance as well what would what do you think a bit of
17:07
software should help you with in order to save you time and make that more efficient for
17:10
you and the client yeah i mean different people
17:14
that run different businesses are going to want different things from scheduling we
17:17
offer both say like an online booking and an
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in-app booking so like an admin booking option it might
17:23
be that you just want to use one of those you know
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but ultimately what somebody's going to want from this is to alleviate as
17:29
much as the of the manual work as possible so sending them
17:32
an automatic confirmation once it's once it's booked in sending them a text
17:36
when it gets nearer to the appointment sending them maybe a reminder email sending
17:39
them their forms that they might need to fill out if you can have your tool
17:43
or whatever software you use take care of a lot of that those manual processes
17:47
that can reclaim a bit more of your time so that you can continue you to do what you love,
17:52
which is spending time with patients, treating patients, clients.
17:55
So yeah, I would say focusing on automation is one of the most important things with scheduling.
18:00
Of course, there's never going to be a system where it's fully automated.
18:03
It's a dream world that we all live in where we'd have a system that does absolutely
18:07
everything for you, like admin side bookings where you're putting people in yourself.
18:11
It's never going to be able to read your mind of who you want to book in, but
18:15
having a fluid process that equally you
18:17
like looking at as well i think like design is very important
18:20
as well you're going to be spending a lot of time in here as a practitioner
18:24
so you need to know that you need to like how it looks as well as simple as
18:29
something that like that might seem like using it day to day you need to be
18:33
pleased when you're when you're kind of looking at it as well but automation
18:36
i think is the the most important thing.
18:39
And that's why I guess, because that brings us on to one of the other barriers,
18:42
as well as the idea of shifting from paper to digital, there's also the barrier of cost.
18:46
People presume that if anything's going to give you advantages,
18:50
then it's going to cost. And the more it helps you, the more it's going to cost.
18:53
But I think what we were again talking a bit off air, but what you've just said,
18:56
the cost is where you have to weigh up much time you're going to be saving and
19:00
the stress you're going to be saving and the clients you're going to be actually
19:03
booking successfully instead of missing them, for example, or causing a poor relationship.
19:09
And then they're going to go and bad mouth you so how how does jnap deal with
19:15
that how does jnap say i mean you already mentioned a few but what are some
19:19
of the key ways that people can save time.
19:21
Yeah so with the pricing and how much
19:24
value that brings you mean yeah yeah so like
19:27
pricing is is quite broad in the industry you'll find
19:30
some relatively affordable tools you'll
19:33
find some that are on the more expensive side i always
19:36
go by what we've said just there which is like it tends
19:39
to be that the more expensive tools bring the most value
19:42
so striking somewhere in the middle where you're evaluating
19:46
what you kind of need from it and then what your budget is
19:49
of course is where you should be a kind of positioning
19:52
yourself on pricing but if you're kind of
19:55
looking for something that's quite complex and you're
19:58
expecting maybe a really affordable price for it that's
20:01
where it might not align so it tends to be that
20:04
you get what you pay for with software tools
20:07
yeah that kind of makes sense i think and i
20:10
asked you before this is okay i think so people have got an idea if you listen
20:13
to podcasts you might want this might be a time to actually go and look at youtube
20:16
i'm going to bring up a screenshot and thank you for allowing me to do this
20:19
no that's everybody everybody should say yeah my prices is fine we're transparent
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but some people are like no no don't bring the prices up that'll be the end
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of the pitch yeah i think with jane you're totally transparent and as we'll see in a second.
20:30
There's something there for everybody so i'm gonna bring this up on the screen people
20:33
in the room i'd be interested for you to have a little look at these and see
20:36
how it compares to what you are paying currently even if it's more than just
20:41
say it you haven't got to name your own company you know naming and shaming
20:43
here but it'd be interesting to have a look so i'll bring this up here and i'll
20:46
put it on a larger screen for us so we can see it so yeah talk us through the
20:51
different you've got three different.
20:53
Kind of categories there. How does that work? What do people get their money then?
20:57
Yes. So we do three different tiers of pricing, as you can see on the share here.
21:01
So they go from the balance all the way up to the thrive of the practice sitting
21:04
somewhere in the middle.
21:05
These are priced depending on what kinds of features are available on each plan.
21:09
So the balance plan would be designed for sole practitioners and for those that are very part time.
21:15
And there's also a limitation on features on there. So we don't include online
21:19
booking or SMS reminders so this is designed for someone that's launching an
21:23
entirely new business might not have many clients yet or on working on a very
21:27
part-time basis so that that tool is still accessible to them at that price point.
21:32
If we move then on to the practice plan this is where a few more features get
21:36
involved here so it includes all of our standard features including the unlimited
21:41
SMS reminders which you might need to pay for with other companies and it also
21:46
introduces online booking so that you can get more bookings through that other medium of booking.
21:51
There is also the option to add additional staff here.
21:54
So if you are working within a team or association, then you can see these plus
21:58
amounts just underneath for a half license and a full license.
22:01
We try and price this fairly depending if somebody's part-time or full-time.
22:06
So that's why there is a split on that half and full license.
22:09
And the split is 24 hours per week on that, what we kind of say.
22:13
And then moving on to the ThrivePlan.
22:14
They all build on one another. So we can see the ThrivePlan there.
22:17
It just includes more of our advanced features, such as like tagging,
22:22
scheduling features, resources, if you're using pieces of equipment and need
22:25
to block and these kinds of things, marketing tools, Google Analytics.
22:29
More of the in-depth stuff is included on the ThrivePlan.
22:32
So the practice is, as it says on the tin, it's for those that just want to
22:36
practice and have something that's going to manage their current workload.
22:39
And then the ThrivePlan is really going to accelerate you in the right direction
22:42
with all those kind of growth tools that are included on that one.
22:46
Excellent. So is the idea then, if you're on the balance monthly fee,
22:52
then does that suggest that you might need to use that in conjunction with something
22:56
else which you're paying for as well?
22:58
Or is the idea that that's pretty much everything you'd need?
23:02
Yeah, so the balance plan is designed for those that are just stepping in to
23:06
their role as a practitioner.
23:08
So it might be for those people even that, you know, might have been on paper
23:11
before and they're thinking, okay, this is a massive leap.
23:14
And this is kind of like a small step in the right direction.
23:16
We see that some people come onto that balance plan, they might spend a few
23:20
months on there, get used to some of the core features that we have available
23:23
on all the plans, and then they build up to the practice.
23:25
And then it might be a couple of months, they're like, okay,
23:27
we really want to accelerate our marketing here.
23:29
And then they move on to the thrive plan. The good thing about this is that
23:32
it's kind of flexible that you can choose which one you want to be on and then
23:36
jump between plans as well.
23:38
And that's useful. So you can slide up and down depending on what you need. And absolutely.
23:41
So sometimes we see people's needs change at very quick notice and you can literally
23:45
make the update in your account yourself.
23:47
You don't even need to contact a human to do that. So you can always have access
23:50
to the things that you want access to on demand.
23:53
Sounds good. A common question we get when we talk about these sort of software
23:58
systems is does it integrate with?
23:59
Do you find in your in your experience of working with
24:02
customers that jnapp is used in conjunction with
24:05
other things which it doesn't try and replace what what does it
24:07
work well with yeah so we do have some integrations available
24:11
so we have a fizzy track available if you want to do any like exercise prescription
24:14
we have stripe available for any like integrated payments so you can take like
24:18
payments through your online booking site send out balances for people to pay
24:21
with their card that kind of thing we have the google analytics integration
24:25
like i mentioned so you You can track conversions through your online booking
24:28
site so you can know where to focus your marketing.
24:30
So there are a few different integrations that we have, including MailChimp as well.
24:35
So if you want to do any like blast marketing, email marketing,
24:37
newsletters, that kind of thing,
24:38
you can sync your Jane audience with your MailChimp audience as such.
24:43
So that stays up to date directly from your Jane account.
24:46
But yeah, it does connect with some tools that we introduced to Jane very intentionally.
24:51
Very cool. And is that something that you find other, your competitors don't do?
24:57
Is that something which is lacking from other competition out there?
25:01
It's quite a norm, to be honest, within the industry for software tools to connect
25:05
to other software tools.
25:06
Quite often the kind of thought in the industry is if a tool exists,
25:12
then, you know, why would it kind of be like built from the ground up if there
25:16
is a tool that kind of aligns?
25:17
There is also a conversation around like values as
25:21
well as companies and like what are your security specs
25:24
what are our security specs that kind of thing that's why we're very intentional
25:27
with what we introduced to jane because we're dealing with client data here
25:30
we obviously need to make sure that's as robust as possible but yeah i'd say
25:33
it's quite a norm in the industry that people do connect tools to other pieces
25:37
of software and yeah that's cool that's great what about another thing that
25:42
somebody mentioned to me the other day was.
25:45
Changing from one bit of software to the other. Okay, that's another barrier
25:48
which some people maybe rightfully so believe if they're invested into one bit
25:52
of kit and everything's on there.
25:53
Can that be an issue depending on where you're going from and to?
25:56
Or is it something that Jane's aware of?
25:58
Yes. So we've done imports from like lots of different softwares. I mean, lots and lots.
26:03
Technically, we can import from any software as long as the file type that can
26:07
be exported from that can match what we can work with, which is traditionally
26:11
a CSV file or an Excel file.
26:13
Most softwares will give you that as an export option.
26:17
That transition can take just a couple of days, really.
26:20
Whenever you're ready to sort of click the button and go is when we'll be ready
26:24
for it. So you just schedule a date with us.
26:26
It's just a case of you export it all from your current software provider.
26:29
You'll have those files on your computer.
26:31
You upload it through a window within your Jane account itself.
26:34
And then our team on our side of things, we have an imports team that are dedicated to that at Jane.
26:39
So we call them the import wizards because they're very
26:43
populate it all in in your jane account for
26:46
you so it's ready for you so it's a very um
26:49
stress-free kind of transition period because
26:52
all you need to do if you think about it is just go to
26:55
your current software take all your data and then upload it and then
26:58
we take it from there you don't actually need to do the physical important part
27:00
we do that for you that's quite cool then so a
27:03
lot of the kind of walls and barriers which traditionally people
27:06
think i know i can't do this it's going to be a nightmare actually i mean
27:09
you're aware of this you're the development guy so you know what people struggle with
27:12
and you've kind of deal with it and present a
27:15
solution so that's cool yeah brian huxley has said
27:18
here brian who's involved you guys i think the price of the jane app is very
27:22
reasonable it's mainly because there are so many practitioners using it now
27:26
things going well then a lot of practitioners using jane app yes absolutely
27:30
yeah so we're over 50 000 businesses worldwide now use jane app and we've got
27:35
a growing presence here in the uk as well.
27:37
So yeah, I do think there's some truth in what you're saying there,
27:40
Brian. And also we also price the plans very intentionally too.
27:44
So we try and price this in a way that it's going to cost you around one to
27:47
two clinic appointments per month.
27:49
And that way it stays affordable for all involved. And then obviously you might
27:52
have noticed there on that pricing page that the add on fee for the extra practitioners
27:56
gets a little bit smaller than that standard fee.
27:59
So the more practitioners you add, the more you grow, the more affordable it becomes.
28:03
And that's kind of the model that we've implemented whilst also giving
28:06
people that flexibility to have less features for
28:09
a more affordable price amazing sounds great
28:13
okay by the way this isn't this isn't we're not
28:15
doing a sales pitch here for jane app at all really what we're talking about
28:18
is things that people should have and the fact is jane app does provide them
28:21
so actually i might ask you a bit of a sting of a question just to show that
28:24
this isn't just a an advert we kind of agree that with what software you go
28:29
for depending on your business and like your target audience your budget and all that.
28:34
Who might jnap not suit this is gonna your bosses are
28:37
gonna kill you for this but who might jnap not suit who must
28:40
you admit that this might not be the one for you no yeah we're we're
28:43
totally empowered as people that are building jane together to wholly advise
28:48
people if it's not good for them like we would never want anybody using jnap
28:51
that we know is not a good fit for them because ultimately they're going to
28:54
have a bad experience they're going to tell us they're having a bad experience
28:58
we're going to have a bad experience supporting them and then ultimately they're
29:01
going to cancel it anyway.
29:02
So we can avoid all that from the get-go by signposting other companies that might be good for them.
29:08
In terms of someone that might not be such a great fit for us at the moment,
29:12
we see aesthetics, like medical aesthetics is not a great fit discipline.
29:16
There are other products on the market at the moment that serve those features a lot better.
29:20
And also anybody that's working too medically.
29:24
So we're talking like GPs here aren't a great fit
29:27
for Jane just because of the volume of say like letter writing
29:30
and prescriptions that they might need to dispense that's where
29:33
it tends to not be a great fit but on the whole part we're
29:35
a good fit for a lot of different disciplines and
29:39
your community included in this that's a good that's it's
29:41
a great answer let's go back to our community let's talk about some other
29:44
things which people have written in and kind of said note-taking was
29:47
a big thing again note-taking can
29:50
be particularly time-consuming especially if
29:54
you're using paper i think maybe it can can it be quicker note-taking if
29:57
you're using some software rather than 100 yeah and it
30:00
might even be that you get on software demos with companies
30:03
like ours and somebody talks you through what's available
30:07
in terms of your charting or record taking and you
30:10
might think oh this is great but i only see it
30:13
saving me a couple of seconds and when people raise
30:16
that i push back when i say that couple of
30:18
seconds over 20 appointments this week over
30:22
the number of weeks and then months that you're going to be
30:24
saving just frees up that extra time for you to you to either choose whatever
30:28
you want to do and have a better work-life balance if you want to put more clients
30:31
in then that's great but all of these kind of features that are in that charting
30:36
aspect they're all designed on for speed on our side of things to make sure
30:39
that things are one notated accurately but two as efficiently as possible.
30:44
So how would you talk me through imagine imagine a little bit of a technophobe
30:47
and and i've understood that i mean i can type okay i've got the meter but how would it work,
30:53
how would notes work better with a computer and what would happen to the data
30:56
which makes it better for you rather than just putting it on paper?
30:59
Yeah, so on paper you're going to be ticking things, perhaps writing things
31:04
off of a pre-selected kind of template that you might have on the page.
31:07
It might be that you're literally doing it on line paper, drawing and writing
31:11
paragraphs, whatever it is.
31:13
That's taking a lot of manual work for you to move your hand across the paper,
31:16
whereas on a tool what you're likely to have is a template.
31:19
That's what we have anyway, So you can drop a template in, you might have multiple
31:22
different templates for different session types, different types of client.
31:26
Even different staff members, for example, you could drop in a template and
31:29
then everything on there will be preset for you.
31:31
So it might be a set of checkboxes, you see the question, you check the box, it's done.
31:36
Rather than writing a sentence that's going to take you that 10 seconds longer
31:39
to do, it's all just there for you to click, click, click, it's all done.
31:43
Even things like a body chart you might spend five
31:46
minutes sketching out a body chart on your paper and you know
31:49
work notating areas that you particularly worked on.
31:52
In the last couple of sessions you can just have a body chart there
31:54
and you can click on it and then it's going to give you an annotation box below.
31:57
So it is just a lot quicker to have a tool there.
32:00
That is going to show you the information that you.
32:03
Need that you would have created manually on paper and then
32:07
fill it out as fast as possible as well brilliant i guess
32:10
one of the things which i know i'm guilty of and i think quite a few people guilty
32:13
of is if you're working alone then you're going to have the issue
32:16
that you can't read what you've written because normally it's an advice you want to go home and
32:19
you've drawn something which made loads of sense at the time with little letters and and
32:22
it won't make sense and then even worse if you're working in a team
32:25
and you're off and another another clinician needs to take your
32:28
notes and they've got to be able to decipher what you've written so i guess you get better
32:31
standardization i suppose with absolutely some kind
32:34
of online software yeah yeah 100 yeah because
32:37
as i said you can share those templates with other people it doesn't
32:39
even need to be people within your clinic with us like you can share it to
32:42
a library and then it can pop up on someone else's account for you
32:45
if you want to share those between different people that you
32:47
know in the industry something else that i tend to show people
32:50
during a demo as well as dictation so we're
32:54
able to dictate into all of the kind of typeable fields
32:57
in that area of jane so i tend to illustrate
33:00
this as kind of like if you've got two minutes between clients
33:03
you might want to put something on the page but you
33:06
don't have time to go through absolutely everything you can
33:09
start your dictation walk away go and make your coffee speak your
33:12
notes while you're boiling the kettle and stirring whatever's in your cup and
33:16
then come back and you've got something on the page to work from to do a full
33:20
note on later on so that's a really powerful tool that you can use software
33:23
for as well which you're not going to be able to do on paper and it's going
33:26
to be a quick little scribble hope you can read it later and then come back
33:29
to it and write your full note then.
33:31
That's very good i mean a lot of people probably don't even realize
33:34
again that yeah you can dictate and that
33:37
is recorded as a voice message or is it recorded to text as
33:40
you speak it through on the notes or both sorry what
33:43
was that when when you're speaking into it is that then turned into
33:47
text as you speak it into the notes voice to
33:50
text yeah so you're taking your headset away from your
33:53
computer or whatever device you're working on you can go in the next room keep
33:56
speaking into a headset and then it'll appear on the page for you for when you
33:59
return to your desk or wherever it is that you're working very cool i'm
34:02
hoping that listeners are thinking that could actually be
34:04
really useful so literally you could be washing your
34:07
hands making a cup of tea in between your clients and making
34:11
important notes which you want to have access to next time yeah
34:14
whilst you're doing that yeah and quite often lining up the clinic very
34:17
cool yeah and quite often you can reiterate it much better
34:20
if you can say what's just happened in the last hour in that
34:23
session rather than okay i've got this template let me
34:25
just have a click through this i've only got halfway down here
34:28
and my clients here so i'm gonna have to make myself a little
34:31
note here that i might understand later just speaking it
34:34
clearly is a game changer for quite a lot of people is that something is that
34:38
something which is widely available now thanks to kind of the technology and
34:43
different apps is that something which jane kind of specializes in or very proud
34:47
of so we've we've always had that is available with other softwares it's not exclusive by any means.
34:52
The way that things are going at the moment is kind of AI.
34:55
And I'm sure this might have been discussed on this podcast before even kind
34:58
of the way the industry is going and swinging with that.
35:01
We're working on our own kind of AI voice to text as well.
35:06
So the idea of it is going to be that you can get your client's consent.
35:09
You can pop your phone on the desk while you have an initial consultation with them.
35:12
It's going to record all of your audio and then it's going to convert it into
35:15
a summary for you with all the key points that the conversation has been picked up on.
35:20
Amazing you mentioned a couple of times i'll bring this up
35:23
now actually you mentioned a couple of times a demo i just want to bring this
35:25
up on the screen as well people who are listening uh will get your comments
35:29
by the way hey charlotte thank you so much for joining charlotte from safety
35:31
expo is here as well actually i can't say that let's bring up charlotte now
35:34
charlotte says really great to shine a spotlight on jn app exclamation mark
35:37
we love hosting you at safety expo and always hear such amazing positive comments
35:41
about the platform thank you charlotte.
35:44
Yeah amazing yeah it's great to see you there and and again we were just saying
35:47
charlotte in case you were in at the beginning, I only know or met Ben because
35:51
he knows Katie, and I only know Katie because of Therapy Expo.
35:54
So this is what we were saying, a conference like Therapy Expo,
35:57
which encourages people to come face to face, even though you have to pay for
36:00
it, obviously, what you get in return and the connections and the networking
36:03
you make when you meet somebody is much larger than just emails and that sort of stuff.
36:08
So thank you, Charlotte, and good to see you here.
36:10
Right, let's bring this up on the screen then. Yeah, people,
36:13
if you go to, let's make this big.
36:15
If you go to jane.app, that's easy to remember, then you'll notice at the top
36:19
there, it does say book a demo.
36:21
So what does that involve? Because there's not a free trial as such with the
36:24
system. Is there you prefer to actually have a Zoom meeting and show people what it's all about?
36:29
Yeah, 100%. So if you click on that book a demo, it's going to take you to a
36:33
kind of localised landing page.
36:35
So you'll be able to select UK in there for us peeps over here.
36:38
And that's going to send you straight through to a Calendly link to book a Zoom call with us.
36:42
So it'll be on zoom it'll be up to 45 minutes that
36:45
tends to be enough time to show you all of like the core functionality that
36:48
you're going to need we do a bit of discovery during that as well so we can
36:51
really listen to your kind of business needs and what you're kind of looking
36:54
for what might not be working so well for you at the moment and just kind of
36:58
dig into how we could best support you with that so you can go on the website
37:03
and arrange those if it does doesn't interest you at all it's just in the top right there.
37:07
Very cool definitely something people should consider getting
37:11
involved in because that is a free chance to talk to i love the way
37:14
i think i can't remember if i read this or heard it on
37:16
the podcast but you don't really have a sales team do you
37:19
you have just the customer service team which i think is a really nice distinction
37:22
to make yeah yeah it's very intentional that we
37:25
don't have a sales team because sales just it's
37:28
a little bit of a a word where it makes you
37:31
think negatively if you're being sold to we don't ever sell jane to people we
37:36
just come on calls with people so they can investigate if it's going to be for
37:40
them and provide answers to their questions ultimately you're going to know
37:44
all of your businesses the best out of anyone in the world and you shouldn't
37:47
be told by any company that this is the best tool for you because,
37:51
jane might be a great fit for you it might not be great for somebody
37:54
else and that's your time to kind of investigate with us and
37:57
we can point you in the right direction even if it's not towards
38:00
us will tell you if you're a great fit for jane will also
38:03
tell you if you're not a good fit for jane and we're very upfront about
38:06
that during that demo phase and i think people appreciate that
38:09
transparency very cool definitely wise words great nicky mansfield thanks for
38:14
commenting people nicky mansfield says i like jane app i like it a lot i love
38:17
the way nicky good i like it a lot i'm with clinico and i absolutely love it
38:22
does everything i need to it does everything i I need to look safe, easy interface.
38:26
It doesn't do monthly subscriptions. How well does JNAP do then?
38:31
When you say monthly subscriptions, Nicky, I'm guessing that you don't mean
38:35
your monthly fee to pay the company and you're thinking more like a membership
38:39
style thing where people are going to be paying you monthly and it's going to
38:42
be going on a rolling basis and they might get one or two sessions a month for that.
38:47
Is that what you're referring to? I think it is.
38:50
You can come back, Nicky, if you like. Well, let's pursue it is.
38:52
And then we'll wait for Nicky to come back and see what she says.
38:54
Yeah, yeah. Put it in the comments, Nicky, if it's not. But I'll work under
38:57
the pretense that's what you mean. So yes, we do offer that.
39:00
It's on our Thrive plan. so it's one of those recurring revenue
39:03
features that's why it's on the thrive plan so essentially you
39:06
can put somebody's card details straight into the software okay
39:10
great she's confirmed uh yeah memberships yeah so you can put the card details
39:14
straight into the software that's going to send that those details over to stripe
39:17
and they store all those details and then you're able to do either a weekly
39:21
a monthly or a yearly membership for a specified period of time so it could be say for example,
39:26
£50 per month, and they have one session within that month to use,
39:30
and they can book that in with you for your online booking, whether it's in-person
39:34
only, like admin bookings.
39:36
And it's kind of on a use it or lose it basis. So this is a way of you generating
39:41
revenue coming through as like a guarantee, whilst also delivering service in return.
39:47
So yeah, it's a good way to get regular revenue so that you can predict what is going to be coming.
39:52
And you can also put like contract periods on those as well if you
39:54
want to so it might be that you tell the client okay there's a
39:57
two month three month commitment on this and then
40:00
you can cancel it after that of course you can cancel these at
40:03
any point there's always that fine line isn't there in
40:05
this kind of space like we need to be generating revenue
40:08
because everybody needs to make a living everybody needs to
40:12
make money but also knowing when
40:14
enough is enough for a client and when we've got them to kind of
40:17
optimum health is is really important as well so
40:20
that's why there is also that cancel option on there for those kinds of
40:23
things that's great really good question nikki yeah
40:26
great question this is
40:29
why it's so great that you people joining us live because you're giving us real life questions about
40:32
you know questions from the shop floor if you like of
40:35
real issues so thank you and anybody else got any questions and do feel free
40:38
to jump in i liked well
40:41
i don't like it in a way i'm really the same way crm kind of sends a little
40:44
shiver down my spine but that's very corporate i don't know why i was born anti-corporate
40:48
i don't know what it is i recognize that can be the downfall because it is a
40:52
business and therapists complain about not being able to make ends meet and
40:55
they have to end up burning out and giving up the business, which is a shame
40:58
for them and their clients.
40:59
But another kind of talk I like and words I like is the idea of an onboarding
41:05
experience and an offboarding experience.
41:07
Because I think that again, it might sound a little bit corporate, but it's.
41:12
It encapsulates again makes us think about what we should
41:15
be doing and where we could be working better with our relationship with
41:18
our clients so yeah tell me what the difference is and what kind of those
41:20
two categories involve yeah so an onboarding experience would be when somebody
41:24
first contacts the business for any reason it could just be discovery it could
41:29
be you know asking about services how you support them to the point of them
41:33
accessing the business in this case that'd be your onboarding period then your
41:38
off-boarding period would be when they've decided okay.
41:40
Maybe I'm at optimum health now, maybe I need to take a step back,
41:44
maybe I don't need to access this business anymore.
41:46
And that kind of lasting impression that you can give to that person before
41:50
they then leave the business.
41:52
And I would say that both are as equally as important as the other.
41:56
Of course, we all want to make like great first impressions on people.
42:00
So the sentiment tends to be that there's a big effort on onboarding,
42:06
because at the start, we want people to be accessing business and
42:09
keeping them engaged so that they continue to access that offboarding
42:12
period is as important as that onboarding period in my
42:15
opinion because who they then refer you
42:18
to and during their offboarding period once they
42:21
don't access your business anymore is going to be
42:24
what's most important because you want to make a lasting impression
42:27
with people where they're going to recommend you to
42:30
new people that they're going to be speaking to as well so
42:33
that you can get regular recurring business from those referrals as
42:36
well and you might even decide to incentivize that as well like
42:39
crms softwares have ways of you tracking this
42:42
kind of thing so that you can grab referral sources as people are
42:45
coming in during that onboarding period and you might
42:47
decide to incentivize it so you know even just like
42:50
creating like little experiences for people during their offboarding
42:53
maybe like you know giving them a refer a friend voucher
42:56
something like that so that you're continuing to get new
42:59
people through the door as well even as existing people are
43:02
leaving it doesn't need to be a okay my numbers are
43:05
going down because someone's leaving you can see that as an opportunity to open
43:08
up to now new people coming through the door and hopefully more new people than
43:12
are leaving if that's the capacity that you can have for it there's so many
43:17
ideas in what you're saying i can i always say i can hear people writing things
43:21
down in the notes here i hope people are taking notes and listen to it slowly
43:23
again because there's so many ideas which therapists might not have thought about there.
43:27
And ideas which are made so much simpler by using some some good quality software
43:31
you mentioned kind of reviews and that and and monitoring you
43:34
what people take away with them after they've left so yeah can you elaborate
43:38
a little bit on that so what it all ties in with google reviews it kind of sends
43:41
out messages asking because that can be tricky as well can't it it's always
43:44
embarrassing i remember again a little bit in the old days when i was working
43:46
at the clinic someone's about to go and you kind of want to go
43:50
can you take one of these and write a google review please and the next person's
43:52
waiting and you don't want to kind of do it so how can software help with that
43:56
yeah so jane i can speak for jane has the ability to send out review questionnaires
44:02
to your your client they can leave you a star rating and a comment,
44:05
that'll be your internal review.
44:07
So their internal review for you
44:09
might look very different to what their Google review might be for you.
44:13
Of course, people tend to be more honest when it's an internal review versus an external review.
44:18
So they do have that option then to go over to Google and leave you a review there.
44:22
So it's not that the two are directly affiliated with one another,
44:26
but they'll receive that review prompt, give you a star rating.
44:28
So it's nice and easy for them to fill out as well.
44:31
Nobody really wants to open up a review questionnaire that's
44:34
as long as your arm and take all of these kinds of things as
44:37
soon as they've left the business as well and they're not going to be accessing that anymore
44:40
so yeah just a star rating little comment if they decide to
44:43
do that and then they've got that option to then go and support you publicly on
44:46
google so you can link your google business id to your
44:49
jane account and that will be where it's sent so they
44:51
can go and do that afterwards for you but yeah reviews are everything like
44:55
i know that i'm for one whenever i access new businesses i'm
44:58
on google looking through all of the reviews of course
45:00
you'll find a few bad ones in there you might find mostly good
45:03
ones if you decide to go that business but i think
45:07
we just do it naturally as humans we we want to know
45:09
what other people's experience are as validation before
45:12
we then take the plunge to then go and access that ourselves
45:15
it's the try and tested kind of thing isn't it so something like that where
45:19
it's going to direct people over there to just help you out and that's just
45:22
working in the background you don't need to trigger anything manually you don't
45:25
have to think i need to send this person this it's just going to do it automatically
45:28
for you and then it's going to build up your kind of review catalog on Google
45:33
in the background of things.
45:34
You might log on to Google one day and you think, ah, great,
45:36
I've got loads of reviews, wonder where they came from.
45:38
They're all people flooding over from your software onto there.
45:41
That's very cool. And I like the distinction. That's a really important point,
45:44
I think, between internal reviews and external reviews, because when you kind
45:47
of encourage your clients, I'll leave this with you on Google,
45:50
you're kind of saying to them, oh, can you help run our business for us and
45:53
get new people in place? Thank you so much.
45:55
And it's kind of almost like emotional blackmail kind of thing of,
45:58
you know, I've helped you now, now go and help somebody else, you know.
46:02
But the internal view, I guess, is the one where you're going to learn about
46:04
how to maybe tweak your business or make sure a customer doesn't go away and
46:08
badmouth you or that sort of stuff.
46:10
So yeah it's a way of you silently receiving feedback
46:13
like i'm sure everybody's done this when they've gone on to a
46:16
google reviews page and there's an absolute spat between somebody
46:19
that's left a bad review and the business owner and they're going back and
46:22
forth in the google review comments like that's yeah
46:25
that's not what you want so that internal review option gives you that ability
46:29
to then reach back out to them say okay i saw you left us these comments really
46:33
appreciate you doing that internally it's a way of you silently receiving feedback
46:37
that you can implement without it being so public for everybody to see.
46:40
So that is why we kind of generally separate the two.
46:43
Very cool. I'd like to know, people have joined us live as you're here and you're working clinicians.
46:47
Have you got a system of getting internal reviews, of giving people the opportunity
46:51
to show basically you care on a one-to-one basis of how it went for them rather
46:57
than just letting them walk out the door?
46:58
That'd be interesting. Let us know if you joined us live what you do.
47:02
Nick has come back about question and said, yeah, I definitely need to be able
47:05
to set membership TNCs and still be able to work around them at my discretion.
47:09
Thanks for elaborating.
47:11
You're most welcome. It sounds like it'd be a good fit for what you're kind of looking for.
47:16
Excellent. We've got time, aren't we? 8.50. What was one of the other areas
47:20
I wanted to mention as far as CRM?
47:25
Accounting, that's another thing which can take up. Accounting and importing
47:28
that sort of stuff can take up a lot of people's time, leave it to lastminute.com. How can.
47:33
Client CRM tools in general and Jane as
47:36
well how can they help with that yeah so most softwares will
47:39
have like a reporting function on them it's kind of like makes
47:42
core features on softwares for like business management that you're
47:45
going to be able to see all of your revenue what invoices been generated what's
47:48
outstanding all those kind of standard things we contain them all in a reports
47:52
tab so it's nice and easy to navigate and a lot of the reports as well there's
47:56
a link on there if you're unsure of what the data is telling you we have a big
47:59
anthology that we call the get Jane guide and it can take you over there and
48:02
tell you exactly what you're seeing on the page.
48:05
In terms of like accounting, like invoices, and you might be using like a separate
48:09
account in software because your clinic management software isn't going to be
48:12
able to do everything that a traditional accounting software is going to be able to do.
48:16
So you do have an export option on our reports as well. So you can take them
48:19
out to CSV and then you can upload those as an import option onto something
48:23
like say Xero, where you can populate all of the fields on there.
48:26
And then you've got that raw data to then work with in another software.
48:30
But yeah, generally most software tools will have like a reporting function
48:33
on them and it'll break it down into say like patient data, appointment data,
48:37
billing data, all these kinds of separate things and then how they all interact together.
48:42
Your reporting functions can help you with that. It's a good way of you,
48:45
as I said before, like health checking the business as well.
48:47
How much revenue have we done this month versus last month? How many new patients have we seen?
48:52
How many existing patients have we seen? How many people came through on a referral
48:55
like these are the kinds of things where you'd have to spend a lot of time fine
48:59
combing through like all of your manual records that you keep whether you're
49:03
whatsapping clients whether you're putting them into an external calendar that
49:06
isn't fit for purpose for like health care.
49:10
Yeah, it can do a lot of that stuff for you and keep it all organized in one
49:14
place for you. You've got ultimate control of your data in there.
49:17
Very cool. I guess that's as useful for the solo kind of worker who's just looking
49:21
after their own business and for somebody who's running a team because they
49:24
can work out how individually our members of the team are performing.
49:28
Respect all of those. Yeah. And we
49:29
try and design Jane in a way that it functions as a member of your team.
49:33
Like it's a coincidence that like kind of it's called Jane as well.
49:36
And it's kind of like humanized in that way as a name. but you
49:39
know it's it's a privilege to have staff and to have people helping you
49:41
not everyone's in that position to be able to take people on so jane
49:45
can be your friend in that sense that it can take care of some
49:47
of those those guest work that you're going to be doing with some of
49:50
your manual processes and uh yeah depending on
49:53
which one you want to go for it's kind of how helpful do you want
49:56
jane to be the name is growing on
49:59
me massively yeah as we speak and that's great
50:02
lovely ideas right look it's 853 so i
50:05
guess we should let people know we've talked about the website and the
50:07
free demo and there's also a very popular facebook
50:11
kind of community which people go in and join and
50:14
obviously that's a great place to talk to fellow therapists and kind of the
50:17
trust tree thing yeah yes our facebook community isn't exclusively jane customers
50:22
either so anybody that's listening to this call if you if you join that it's
50:26
just a space that you can connect with other people that are in your space as
50:29
well share ideas share okay and with this software what can jane do that kind of thing.
50:34
It doesn't even need to be software related. It could just be any kind of discussion
50:38
topic on there that you want to bring.
50:39
You can request to become part of the Facebook community. We invite everybody to that.
50:44
That's very cool. That's a very useful place to check out.
50:47
And it's very nice because if you want to find Jane anywhere across social media,
50:51
then just look for Jane Runs Clinics.
50:54
It's the handle you'll find that on Facebook. You'll find it on the YouTube
50:56
channel. You'll find it on Instagram.
50:59
And Twitter. I found it early on as well. We also do have a unique kind of Instagram
51:04
for our UK community as well.
51:06
So that one's at jnat underscore UK.
51:09
And you'll see my face on there is the most recent post. So you'll know you're in the right place.
51:15
Fantastic. Amazing. Well, thank you so much for joining us, Ben. It's been educational.
51:20
And I think it's just been a wake up call. Hopefully a lot of listeners have, oh, I could do that.
51:24
Just a lovely idea. Oh, that'd be easy for me. and hopefully a confidence booster
51:28
for people who have put up these kind of walls of, oh, that's going to be too
51:31
complicated. It's going to be too difficult and that sort of stuff. So 100%.
51:36
Yeah, I think it's got some good topics being discussed here.
51:39
I think we've delved into the kind of surface level of a demo and then kind
51:44
of scratching underneath as well as some of the kind of key issues that us within
51:49
this industry face and then kind of what value a software tool can bring as
51:53
well. So it's been really insightful.
51:55
Thank you very much. thank you thanks for having me right
51:59
people yeah i'm just thinking you should all go and have a look at that demo if you're
52:01
not using it already but there seems to be quite a few people if you're an sta
52:04
member for example you can keep this conversation going in in the
52:07
sta member area seems to be quite a few members here who are
52:10
using it and so it could be uh something you can discuss in
52:13
your coffee chats and things like that but yeah thanks again ben for
52:16
giving us your time thanks man cheers right then
52:19
what a great way to end our business focus on business
52:22
month fantastic so relevant on the shop floor we've had
52:25
some great four episodes encourage you to check them all out and
52:28
they're all going to be on youtube they're already there if
52:31
you want to watch the visual stimulating version of
52:34
it or you can check them obviously out in all popular podcast apps if you do
52:39
enjoy the podcast then just to remind you please do remember to subscribe and
52:43
even rating it just helps the good word of ben here get out to more people it's
52:48
as simple as that If you do share it and just put little stars against it,
52:51
five is the best number I find,
52:53
then it just helps it appear higher in the Google search, which is how...
52:56
Rightfully or wrongfully it's how information is disseminated these days
52:59
so yeah do please spend some time to do that if
53:02
you're on an iphone it takes moments it takes a second just to hit
53:05
that five star and leave a little thanks great guys and if
53:08
you've got any questions then probably use youtube and that's
53:10
the best place to keep the conversations going just because we do
53:13
a great session every week we've done 226 now
53:16
so there's a lot of cbd there for you and it's still relevant stuff so
53:19
if you've got any questions this is the podcast put go over to
53:22
youtube go the sports therapy association youtube channel and just
53:25
type a question in there i'm more i monitor myself and other
53:28
people as well and we'll be sure to answer you and if it's a question we
53:30
can't answer then we'll contact the guest in particular and we'll get an answer
53:34
back from them so keep the conversation going please right so what are we doing
53:39
next week next week is going to start off february already so much for happy
53:43
new year that's all history now we're firmly into 2025 and we're going to be
53:48
starting a focus on women's health,
53:50
which again is something which is not just for women.
53:53
Obviously, if anything, it's probably more for men as well, because you're male
53:56
therapists, because half of your clients are women.
53:59
And the more we look into it, the more we realize you need to be treating and
54:02
thinking of different things, depending on what your client walks in with.
54:05
They are female, you've got to have different alarm bells going off and different
54:08
questions, different considerations.
54:09
So we're going to have a whole month devoted to women's health in February.
54:13
And to give you an idea of the flavor of things.
54:16
Part one is going to be with the wonderful Siobhan O'Donovan,
54:20
who was at Therapy Expo last year as well.
54:22
And she is going to be talking about avoiding the booby traps of breast weight management.
54:27
So we really are starting off the month on a topic, which again is something
54:31
which isn't talked about enough.
54:33
And it really needs to be, as you will find out, if you were at Therapy Expo
54:36
last year, then you would have heard everyone talking about Siobhan in the aisles.
54:40
It was a fantastic talk and such an eye opener.
54:42
And so that's going to be next tuesday if you listen to the podcast
54:45
you want to join us for that and ask questions directly then as i've said
54:48
just go along to the sports therapy association youtube
54:51
channel at eight o'clock and you can even set a
54:53
timer once i book it on a few days time click it and it'll give you
54:56
a reminder or just keep listening to the podcast if
54:59
you do listen to the podcast the only payment i require is for
55:02
you to leave a rating and a review that's all thank you very much
55:04
right ben it's been a pleasure really nice to meet you thank you
55:07
so much for sharing your experience and everything thank you really
55:10
appreciate it guys who joined us live as always thank
55:13
you so much for joining us sir glenn murphy mbe um says
55:17
well done guys thank you sir glenn thank you very much really appreciate
55:20
it and everybody who joins us live it's so nice to get questions from
55:23
the shop floor so keep that coming it's one of the most common thanks we get
55:26
feedback for the podcast is even though i couldn't make it live i love the fact
55:29
it is recorded live because we get great questions so thank you you guys who
55:33
joined us live appreciate it and hopefully we will see some of you joining us
55:37
live next Tuesday on the Sports Therapy Association podcast.
55:40
Until then, take care of yourselves and each other. Bye-bye.
55:45
Music.