Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?
Lian Rowlands is the director of partnerships at Conversations by Ami. She is based near Swindon in the UK.
Ami is a chatbot that has helped millions of customers, but chatbots have a bad reputation. How can it be improved?
https://www.linkedin.com/in/lian-rowlands-a26119/
https://www.meetami.ai/
The skinny
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