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375: The 3 Ritz-Carlton Client Experience Secrets Every Advisor Should Steal
If you've been listening to the podcast lately, you know we've been talking a lot about client experience, onboarding, and the first 100 days. And this week, I’m coming to you from the Ritz-Carlton in Chicago, where I’m speaking at a conference and taking notes on one of the most recognized customer experience brands in the world. As I’ve watched the little details and thoughtful touches that make the Ritz-Carlton experience so memorable, I couldn’t help but think about how easily many of those same principles can be applied inside an advisory firm. In this episode, I’m breaking down three…
The skinny
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