Latest / The DEX Show: A Show for IT Change Makers / Reality Bytes #58: "Exhale" (2024 in review)

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Reality Bytes #58: "Exhale" (2024 in review) · The DEX Show: A Show for IT Change Makers

0:01
Speaker 1: Welcome item change Makers to the Deck Show with Tim
0:05
Speaker 1: Flower and Tom McGrath. Let's get into it.
0:09
Speaker 2: Hello, change Makers, Welcome to the deck Show. It's the
0:13
Speaker 2: end of the year. As I'm sure you noticed, and
0:15
Speaker 2: we do, Tim, don't we. We like to end our
0:18
Speaker 2: deck Show years in a kind of with certain certain traditions.
0:23
Speaker 2: We had, as people will know Jeff Wright for our
0:25
Speaker 2: end of year Deck Show interview last week as an
0:28
Speaker 2: excellent episode, some scintillating stuff on AI adoption.
0:32
Speaker 3: There got me fingers.
0:33
Speaker 2: Yeah, And we've got coming soon once we're back in January,
0:38
Speaker 2: we're gonna we're gonna hear from Sam Gantner once again
0:41
Speaker 2: given us, you know, his now customary insight into what's
0:46
Speaker 2: coming down the pipet for next in customers and the
0:48
Speaker 2: dex industry at large in twenty twenty five and to
0:53
Speaker 2: day Tim today, most importantly of all, we have brought
0:57
Speaker 2: together the entire reality by its panel onto the show
1:01
Speaker 2: for our end of the year wrap up. So we've
1:03
Speaker 2: got Tim of course, We've got Oriana Hi, Oriana. We've
1:06
Speaker 2: got Dina Hi, Dina. We got Megan Hih Megan. We've
1:08
Speaker 2: got Sean high Sean, and we're going to be looking
1:11
Speaker 2: back at what just what happened in twenty twenty four
1:15
Speaker 2: and maybe looking forward a bit also. But I'm excited, Tim,
1:18
Speaker 2: I'm always excited to bring the band back together and
1:21
Speaker 2: do this.
1:22
Speaker 3: Yeah, because you know it. We'll do a little retrospective, right,
1:26
Speaker 3: a look in the rearview mirror, think about what we've
1:28
Speaker 3: just encountered over the last year. And I love It's
1:32
Speaker 3: part of what I love about my job too, hearing
1:34
Speaker 3: what other people are thinking, what they're doing. It's always
1:36
Speaker 3: good to get our team together and get those starts too.
1:39
Speaker 3: So this will be coolim.
1:42
Speaker 2: So we have asked everybody to think about what their
1:45
Speaker 2: characterization of the year was, Tim, why didn't you Why
1:48
Speaker 2: didn't kick us off with what you think? Twenty twenty
1:51
Speaker 2: four was all about our in our space and if
1:55
Speaker 2: you like beyond. You know, if there's personal or general tangents,
1:58
Speaker 2: feel free to introduce them.
2:00
Speaker 3: So I gave it. You know, we kind of we
2:03
Speaker 3: put this topic out. We know we're going to talk
2:05
Speaker 3: about what the year was like. I had a little
2:07
Speaker 3: bit of time to think about it. My first thought
2:09
Speaker 3: was it was the year of intelligence, kind of with
2:12
Speaker 3: a nod to the artificial side. Of intelligence and the
2:16
Speaker 3: human side in thinking about a little more. I really
2:21
Speaker 3: think it's more about introspection, right, the ability to put
2:33
Speaker 3: more data into your thought, and enlightenment. Right, Maybe that's
2:36
Speaker 3: the right word, enlightenment. The more I talk with people,
2:41
Speaker 3: and I really I've had a great chance to talk
2:44
Speaker 3: to people around the world, they are really, they're really
2:48
Speaker 3: understanding that people are not going to be able to
2:51
Speaker 3: keep up with technology, so they're looking for more data,
2:55
Speaker 3: more intelligence, and more enlightenment for their people as well
2:59
Speaker 3: as their tech so they can keep up with the
3:02
Speaker 3: freight train that they're in. So it was really I
3:05
Speaker 3: think people are really they're understanding that trial and error
3:09
Speaker 3: doesn't work decision making failing fast while interesting in the concept,
3:13
Speaker 3: it means your trial and error in your decision making
3:16
Speaker 3: as well as your troubleshooting. So I think enlightenment intelligence
3:20
Speaker 3: the Year of Data, I think it was a real
3:23
Speaker 3: We really gained some momentum in people realizing that they've
3:27
Speaker 3: got they've got to have those insights.
3:29
Speaker 2: You know, it's funny you say that, Tim. I think
3:31
Speaker 2: Jeff highlighted that kind of some of the measures really
3:36
Speaker 2: forward looking companies are doing to make sure that people
3:38
Speaker 2: are able and equipped to keep up with technology. I
3:41
Speaker 2: was very impressed with that, and I was very impressed
3:43
Speaker 2: with the customers who impressed me most one on one
3:46
Speaker 2: across experience this year were coming from organizations which had,
3:51
Speaker 2: you know, structures in place to empower people to adapt
3:57
Speaker 2: to this new wave of tech that's coming down the
3:58
Speaker 2: line without that.
4:00
Speaker 3: And from a personal side, it was really the first year,
4:03
Speaker 3: the first full twelve months that I was able to
4:06
Speaker 3: focus in this capacity and this role full time. In
4:10
Speaker 3: my nine years here, I've had a full time job
4:13
Speaker 3: in either sales enablement or business value management or customer
4:17
Speaker 3: success and having a full year to do nothing but
4:23
Speaker 3: really my mission when I came here, it was to
4:25
Speaker 3: spread the word and it's allowed me to reach people
4:29
Speaker 3: in ways that I hadn't been able to before. So
4:31
Speaker 3: it was really liberating to have that freedom to go
4:34
Speaker 3: wherever in the world I either felt I needed to
4:36
Speaker 3: go or was needed work with both sales and marketing
4:40
Speaker 3: and product. It was a really for me personally and professionally.
4:43
Speaker 3: It was a really great year. Too. Good to yes
4:47
Speaker 3: this dex evangelist. You had a big year about Orianna.
4:52
Speaker 3: I think let's go to you next.
4:55
Speaker 2: I think I'm right in saying we just heard from
4:57
Speaker 2: Tim about, you know, his perspective on his personal professional
5:01
Speaker 2: year as it were. But I think your theme for
5:04
Speaker 2: via kind of ties them both together, right, more organically,
5:08
Speaker 2: if you will.
5:09
Speaker 4: Yeah, And to be fair, that may also just be
5:12
Speaker 4: my particular way of thinking about things, right, I'm seeing
5:15
Speaker 4: things from my own perspective. But to me, twenty twenty
5:18
Speaker 4: four was definitely a year of big ideas and big changes.
5:22
Speaker 4: Although I really like that Tim said introspection because I'm
5:25
Speaker 4: always a fan of that, and it was definitely something
5:29
Speaker 4: that I experienced on a personal and professional level as
5:33
Speaker 4: well as something that I observed in the world. But
5:35
Speaker 4: I think our personal experiences helped clue us into what
5:39
Speaker 4: we pay attention to in the world. Right, So, as
5:42
Speaker 4: my work changed, I was focusing a lot on understanding,
5:46
Speaker 4: for example, the business goals of our customers and the
5:50
Speaker 4: way that markets are changing, the way expectations of industries
5:55
Speaker 4: and different departments are changing, and how that affects help
6:00
Speaker 4: people work beyond the usual product research that has been
6:03
Speaker 4: my bread and butter for so long, where I look
6:05
Speaker 4: a lot more on the specifics of sort of the
6:08
Speaker 4: day to day operational ways people work. Now, I've been
6:11
Speaker 4: focusing a lot more on the strategic needs of how
6:14
Speaker 4: people work, which is really exciting work. It's also very
6:16
Speaker 4: challenging work. So that's been a fun and interesting problem
6:20
Speaker 4: to be working on, and it's made me really conscious
6:24
Speaker 4: of how organizations are trying to mature, how they're trying
6:29
Speaker 4: to ride the tide of new technologies. You know, which
6:31
Speaker 4: organizations are really trying to be leaders and make sure
6:35
Speaker 4: that they're the ones to be first to implement new concepts,
6:39
Speaker 4: new approaches, really pioneering those concepts versus others that need
6:45
Speaker 4: guideposts and are saying, you know, we don't necessarily have
6:48
Speaker 4: the capability to take those gambles, but we want to
6:51
Speaker 4: see how other people are doing it is that we
6:52
Speaker 4: can do it effectively. And so I think that's something
6:57
Speaker 4: that I've seen as we see these you know a
6:59
Speaker 4: lot of excite in over new technology and also just
7:04
Speaker 4: the mindset of how to implement that technology.
7:09
Speaker 2: One hundred percent. And what you're saying kind of ties
7:11
Speaker 2: in a little bit with what Tim was just talking
7:14
Speaker 2: about in terms of we were just talking about in
7:17
Speaker 2: terms of keeping your people ahead of the new venue
7:21
Speaker 2: tide of technologies. Tell us from your kind of market
7:24
Speaker 2: research and your conversations you've been having. How varied is
7:28
Speaker 2: that picture, like, are you seeing companies who are quite
7:31
Speaker 2: blind to the need to do this in companies who
7:33
Speaker 2: are quite sharp with regards to it, And what do
7:37
Speaker 2: you think defines the right approach in your view?
7:41
Speaker 4: I certainly don't presume to know the right approach or
7:45
Speaker 4: think that there's one size fits all, And I don't
7:47
Speaker 4: think that most companies are unaware that changes are coming.
7:51
Speaker 4: I think that there's very different understandings of what those
7:54
Speaker 4: changes mean, especially in different verticals. You know, what that
7:59
Speaker 4: looks like in terms of implementation will vary a lot.
8:02
Speaker 4: I do think that there are some companies that are
8:03
Speaker 4: a much better positioned to take advantage of changes of
8:06
Speaker 4: new technology right. A really big theme that I've seen
8:10
Speaker 4: is how do organizations handle change management, especially because we
8:15
Speaker 4: are actually coming out of several years of a lot
8:18
Speaker 4: of change, right, A lot of new software, a lot
8:21
Speaker 4: of new technology even before AI, and that's been extremely challenging,
8:27
Speaker 4: and it has, among other things, really highlighted the need for,
8:32
Speaker 4: for example, leaders who can lead through change. It's a
8:35
Speaker 4: very specific skill set that a lot of organizations don't have,
8:39
Speaker 4: even if they have solid leaders who can build for example,
8:43
Speaker 4: strong culture or high engagement. Right, leading through change is
8:47
Speaker 4: its own unique skill set, and so that's one of
8:50
Speaker 4: the things that I've seen a huge appetite for is
8:53
Speaker 4: how do we handle change because that differs a lot
8:57
Speaker 4: at different organizations. So you have some organizations that have
9:00
Speaker 4: robust change management processes that have entire teams dedicated to
9:04
Speaker 4: understanding what is the new technology, what is the potential impact,
9:08
Speaker 4: how do we predict that? And there are others who
9:10
Speaker 4: are saying, we don't have those resources. We know that
9:14
Speaker 4: something's coming, but it's much harder for us to anticipate
9:18
Speaker 4: that to come up with a strategy when we are
9:21
Speaker 4: fundamentally much more operational. We work day to day, and
9:24
Speaker 4: so when big change is hit, it can be a
9:28
Speaker 4: big destructor. Right, you can interrupt the flow of work
9:32
Speaker 4: to make a change instead of being part of the
9:35
Speaker 4: flow of work to integrate new processes things like that.
9:39
Speaker 2: Brilliant Thanks Ryan, that's great, Megan, I'm slightly tempted. I'm
9:44
Speaker 2: slightly tempted to get your view on change and preparing
9:49
Speaker 2: for change, since you're a little cynical about some of
9:51
Speaker 2: my own efforts to prepare in our own team this week.
9:57
Speaker 2: But I could do that, do you What do you
10:00
Speaker 2: think everyone's talking about it? Everyone's talking about it.
10:03
Speaker 5: What Tom is referencing for the listeners in the call
10:05
Speaker 5: who aren't in our team. He's very Tom is very
10:12
Speaker 5: excited about the impact that AI can have on the
10:15
Speaker 5: workplace and very excited on how it could make our
10:17
Speaker 5: team more efficient. And I simply he put a big,
10:19
Speaker 5: long message in our team chat saying, you know, presenting
10:22
Speaker 5: opportunities for us to all upscale and get to know
10:24
Speaker 5: different AI and how it might supports.
10:27
Speaker 2: They ignored me.
10:30
Speaker 5: He did not.
10:30
Speaker 6: He did not get a single thumbs up, And he
10:37
Speaker 6: asked me why, and I said, well, I think you're
10:39
Speaker 6: just the most excited about AI of any of us,
10:42
Speaker 6: which I think is fair and it is true.
10:44
Speaker 5: But maybe you just have a cynical team.
10:46
Speaker 7: You hired us, so yeah, But no, I think the
10:53
Speaker 7: point that Ariana makes about finding leaders who can lead
10:55
Speaker 7: through change, I think really stood out to.
10:58
Speaker 5: Me this year. By kind of theme for the year
11:01
Speaker 5: was inspiration. I think it was a year where everyone
11:05
Speaker 5: was feeling really inspired. Really, of course a little hesitant
11:07
Speaker 5: and cynical. Maybe those of us who look at AI
11:10
Speaker 5: and think, oh, does it really need to write scripts
11:13
Speaker 5: and make art like couldn't it solve other problems? But
11:17
Speaker 5: I think it was a year of inspiration, especially at
11:19
Speaker 5: the enterprise level, of you know, how can we use
11:21
Speaker 5: these tools to enhance efficiency? What possibilities does this open
11:26
Speaker 5: for us? And for me with my role of working
11:28
Speaker 5: with our customers on their content and especially working with
11:32
Speaker 5: our speakers, that experience this year that really stood out
11:35
Speaker 5: to me that compared to past years, speakers came to
11:39
Speaker 5: us really wanting to get on stage and share their vision,
11:42
Speaker 5: really wanting to get on stage and share what they
11:45
Speaker 5: saw the possibility in the future being which I think
11:49
Speaker 5: in years past people have wanted to share, you know,
11:51
Speaker 5: what they're using next thing for what they're achieving with
11:53
Speaker 5: the tool. This year, they came to us with these
11:55
Speaker 5: really strong visions, and it was our role to kind
11:58
Speaker 5: of help them shape that into a session For people
12:02
Speaker 5: who want to know kind of more specifically what I'm
12:03
Speaker 5: talking about. I encourage you to go to the Replace
12:04
Speaker 5: sit and listen to Belen Ramirez's talk from Siemens. She
12:08
Speaker 5: shared a really inspiring vision. I think Jen Hewitt did
12:12
Speaker 5: in Boston there's a bunch of sessions. Our own CEO.
12:15
Speaker 5: His keynote was definitely full of vision. So for me
12:19
Speaker 5: this year, I think it was a really inspiring year.
12:21
Speaker 5: I think everybody was sort of showcasing, you know, hey,
12:24
Speaker 5: look what's possible. And I think Oreon is right. The
12:27
Speaker 5: best leaders in this time are the ones who can
12:30
Speaker 5: and who will be able to in twenty twenty five say, Okay,
12:32
Speaker 5: I have this vision. Here is how I'm going to
12:35
Speaker 5: enable my teams in my business to make this vision
12:37
Speaker 5: of reality. These are the tools I need, This is
12:39
Speaker 5: the strategy I need. These are the skills I need
12:42
Speaker 5: to make this vision of reality. And I think for
12:46
Speaker 5: the businesses that our position for it, twenty twenty five
12:50
Speaker 5: is going to be a year where we're going to
12:52
Speaker 5: see people either sink or swim in terms of putting
12:54
Speaker 5: that vision into action and seeing can I really drive
12:56
Speaker 5: that efficiency? Can I really achieve the death of the
12:59
Speaker 5: service desk to reference our own story right now or
13:02
Speaker 5: you know, at a zero ticket future, or you know, really
13:05
Speaker 5: using technology to enhance business productivity instead of just constantly
13:09
Speaker 5: trying to clean up the same old issues again and again.
13:11
Speaker 5: So that's what I'm looking forward to in twenty twenty
13:14
Speaker 5: five is seeing you know, are there actually outcomes people
13:16
Speaker 5: are going to drive with this? Are we really going
13:18
Speaker 5: to see a transformation?
13:20
Speaker 2: Love it and great citations as well, particularly as you say,
13:24
Speaker 2: Belen's amazing, amazing presentation which you did so much to
13:29
Speaker 2: collaborate on at Experience London. If you haven't seen that,
13:33
Speaker 2: probably the best customer Chino I've ever seen at any
13:37
Speaker 2: at any conference, and there'll be a Lincoln Mashurnes to
13:40
Speaker 2: check that out. Really really encourage you to do so.
13:42
Speaker 2: But I'm from Semens. I should add Sean you had
13:46
Speaker 2: you had a kind of you had you kind of
13:49
Speaker 2: isolated the same dynamic between twenty twenty four and twenty
13:54
Speaker 2: twenty five. But what I like is that is the
13:56
Speaker 2: way you framed it. Your theme was a x he exhale,
14:01
Speaker 2: which suggests taking stock, taking a moment, stepping back, being rational.
14:07
Speaker 2: Do I have that right?
14:08
Speaker 7: Yeah?
14:09
Speaker 8: I think so I got really spiritual tapped into the
14:13
Speaker 8: yoga phase of this. But I do feel like, like
14:16
Speaker 8: you know my other colleagues have alluded to earlier twenty
14:19
Speaker 8: twenty three, there's a lot of new technologies coming out,
14:24
Speaker 8: and specifically with llms and chat GPT. That's for a
14:27
Speaker 8: lot of people being able to see that and the
14:31
Speaker 8: scale at which it could work was very impressive and
14:34
Speaker 8: it kind of sparked, you know, both anxiety and wonder
14:39
Speaker 8: and what you could do. And I think this past
14:42
Speaker 8: year was kind of representative of people sort of stepping
14:46
Speaker 8: back and sorting through the hype and figuring out like
14:51
Speaker 8: what could actually be applied. And it's gone locking step
14:54
Speaker 8: with our own product. For me personally, to see Sam
14:57
Speaker 8: and Pedro demonstrate the ways in which they could apply
15:02
Speaker 8: you know, open AI and some of the automations to
15:05
Speaker 8: solve real problems for people, that was really cool. And
15:09
Speaker 8: I feel like, you know, maybe two or three years
15:11
Speaker 8: ago there was this big wave with all these new technologies.
15:15
Speaker 8: In this past year, it's kind of been like, I
15:18
Speaker 8: don't know if anybody's been a procrastinate so like I
15:21
Speaker 8: quite do and I write. I think writing has a
15:23
Speaker 8: lot of procrastination until you finally get to that moment
15:26
Speaker 8: and you have to kind of exhale and just sit
15:27
Speaker 8: down at the desk and do it. And I feel
15:30
Speaker 8: like that's sort of happening this year and I'm am
15:33
Speaker 8: optimistic for next year. I think that's going to continue
15:37
Speaker 8: to find its place because it's just with more time
15:39
Speaker 8: and more information, people are finding the right ways to
15:42
Speaker 8: apply answers to their specific problems instead of just you know,
15:46
Speaker 8: latching on to hype and not really knowing what they're doing.
15:51
Speaker 2: I think you've given us our episode title, Sewan and
15:54
Speaker 2: Exhale twenty twenty four, and you go, excellent stuff, Dina.
16:00
Speaker 2: If I'm not mistaken, if I've not missed anyone out,
16:03
Speaker 2: I don't think I have the last word, the last
16:06
Speaker 2: word at the deck show, the last word of reality
16:08
Speaker 2: Bites for twenty twenty four goes, I think you know,
16:11
Speaker 2: with some justification to you, what have you got for us?
16:15
Speaker 9: Thank you? So I apparently, as far as I remember,
16:18
Speaker 9: I ended the twenty twenty three as well. So yeah,
16:22
Speaker 9: so it's a double tradition now becoming a tradition. So okay.
16:27
Speaker 9: So in reflection, like Sean was just saying, taking a
16:31
Speaker 9: moment to go and reflect and see how you could
16:35
Speaker 9: have the year be looking like there are plenty of
16:38
Speaker 9: things like the things that you mentioned Oreana, Meghan, and
16:42
Speaker 9: I know there's like more and more from how the
16:46
Speaker 9: ways of working have been changing, the year has been changing.
16:49
Speaker 9: I chose a theme of recalibration, which really implies that
16:53
Speaker 9: growing through a very fast paced world like we're in
16:56
Speaker 9: right now. From both perspectives. Actually, i'll just sum them up.
16:59
Speaker 9: The profession and the personals we need to be continuously
17:03
Speaker 9: growing through life learning and the other aspect that I'd
17:07
Speaker 9: not mentioned on the chat. But it's the learning on
17:10
Speaker 9: both ends. It's learning for ourselves as humans and to
17:14
Speaker 9: actually learn or teach Ai how we are humans. And
17:18
Speaker 9: I think this is the main differentiator, and we need
17:21
Speaker 9: to keep it up as much as they will keep
17:24
Speaker 9: on evolving the AIS, the GPTs and get integrated in
17:28
Speaker 9: our daily lives. It has a lot of pros and
17:30
Speaker 9: cons right, but it's the moment of truth that's where
17:33
Speaker 9: it would become more let's say mirror like for ourselves,
17:40
Speaker 9: where we need to make peace with our shortcomings and
17:43
Speaker 9: work on the changes. So not everybody's able to pick
17:47
Speaker 9: up change. Like Oreana is mentioning, we need leaders, we
17:49
Speaker 9: need processes, we need people, process and technology to pick
17:53
Speaker 9: anything up and make it valuable. And we need to
17:56
Speaker 9: look at the work that we do in the day
17:59
Speaker 9: to day life that keeps up changing. So we need
18:01
Speaker 9: to be more efficient. We need to integrate AIS et cetera,
18:04
Speaker 9: et cetera. However, it's the thin line right that draws, yeah,
18:12
Speaker 9: the silver lining between is this true or is it not?
18:15
Speaker 9: Is it all part of the matrix, or is it
18:18
Speaker 9: the real life that we're living in. So we keep
18:21
Speaker 9: on having all of those visions and we work on them,
18:24
Speaker 9: putting them into action. It's just the point of recalibration.
18:27
Speaker 9: That's how I saw that twenty twenty four. Looking into
18:30
Speaker 9: twenty twenty five, I think it's the year of setting
18:33
Speaker 9: boundaries between what is really human and what's not. So
18:37
Speaker 9: AIS are developing. They have more and more capabilities every day,
18:40
Speaker 9: as much as we feed them whatever we're feeding them
18:43
Speaker 9: from our good thoughts, negative thoughts, actions, words, choice of
18:48
Speaker 9: words and choice of actions, or even choosing what kind
18:52
Speaker 9: of decisions we make. This is how they're trying to learn,
18:55
Speaker 9: mimic and mirror what we do. But we need to
18:58
Speaker 9: be setting boundaries on where we need to have the
19:01
Speaker 9: human aspect of things. Humans are going to remain humans,
19:04
Speaker 9: and where we need to be using eyes in our
19:07
Speaker 9: day to day life, whether it comes to work or
19:10
Speaker 9: to our personal life as well.
19:12
Speaker 2: And I think you brought in the Matrix at the
19:15
Speaker 2: end of last year's end of the year episode as well.
19:17
Speaker 9: Right, yeah, and now it's becoming a theme that I
19:19
Speaker 9: think I'll keep you.
19:22
Speaker 2: Into the matrix. I love it. Beautiful, beautiful, Well, no wonder,
19:26
Speaker 2: we give you the last and listen.
19:31
Speaker 3: We are.
19:32
Speaker 2: I think that was a great contributions from everyone, and
19:35
Speaker 2: we are. We are now going to be off for
19:37
Speaker 2: a couple of weeks, but we will be back I
19:40
Speaker 2: think the first week of January. I've already mentioned we're
19:43
Speaker 2: going to hear from from Sam Gantner about what's coming
19:46
Speaker 2: up in the year ahead. We've got a special episode
19:50
Speaker 2: we recorded with none other than Jacob Morgan that's coming
19:53
Speaker 2: down the pipe very soon too. And excited to announce
19:56
Speaker 2: we've got a We've got an interview with my favorite
19:59
Speaker 2: tech writer in the world, Charles Petzel, and that will
20:04
Speaker 2: be also be out in January, I believe. So we're
20:06
Speaker 2: going to be starting the year with a bank. Just
20:09
Speaker 2: remains for me to thank everybody who listened this year,
20:12
Speaker 2: and we know we've got a ton of new listeners
20:15
Speaker 2: this year. We were just reviewing all the all the
20:17
Speaker 2: podcasts that we're so happy to have more people join
20:21
Speaker 2: the community more people join the show as regular listeners.
20:25
Speaker 2: Thank you to every every guest from Next Thing and
20:27
Speaker 2: outside of the Next Thing who came on Reality Bikes
20:30
Speaker 2: who came on the Deck show. Thanks huge thanks to
20:33
Speaker 2: Ella who was our new producer who joined the show,
20:35
Speaker 2: who made a fantastic contribution, and to of course Catherine,
20:39
Speaker 2: our long standing producer as well, and of course to
20:43
Speaker 2: the entire Reality By Its team. You know, thanks to Sean, Oriana,
20:47
Speaker 2: Dina and Meghan and Tim. I thank you, but I'm
20:50
Speaker 2: thanking everybody on behalf of you good. It's you're starting
20:53
Speaker 2: to get a little along here, Tom, wrap it up, buddy,
20:55
Speaker 2: fair play, fair play. But we are grateful. We've had
20:58
Speaker 2: a great year. We hope you have a fantastic a
21:00
Speaker 2: fantastic break for the winter, a fantastic winter break, and
21:04
Speaker 2: a happy new year. To everybody who listens to this show,
21:07
Speaker 2: happy beautiful. Thank you everybody that was great.
21:13
Speaker 1: To make sure that you never miss an episode, subscribe
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Speaker 1: you'd like to learn more about how next Thing can
21:29
Speaker 1: help me improve your digital employee experience, head over to
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Speaker 1: next think dot com. Thank you so much for listening.
21:35
Speaker 1: Until next time.