The Power of Picking the Right Partner | Tinder on Customers

Cloud Wars Live with Bob Evans · Dec 23, 2024 · 28m

Episode 47 | 2024 Tech Insights & 2025 Strategies

The Big Themes:

Trends in Technology Implementation Success Rates: Bonnie shares insights from 742 enterprise software implementation customer reviews. Average satisfaction for implementation processes scored 3.8 out of 5, while partners involved in these projects received a higher rating of 4.7. Projects were completed on time 72% of the time, though 25% faced delays. Budget compliance was slightly better, with 76% staying on budget. Delays often result from incomplete scoping or unforeseen change orders during the discovery phase.

Lessons…