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AI Agents for MSPs: Decide What the Agent May Do First
The primary structural trend is the shift from reactive auditing of AI agent actions to proactive, policy-driven control over what AI agents are allowed to do within IT environments. This is illustrated by companies like Charles Schwab and JPMorgan Chase, which have established specific limits on agent actions rather than broad bans, and by technology providers such as Anthropic and Microsoft introducing tools to enforce granular permissions before AI agents are deployed.
Evidence underscores this shift: Acronis found AI agent tools on 9.4% of monitored Windows machines, with higher adoption…
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