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Creating a Continuous Improvement System in Accounting: Nick Katko on PDCA, Culture, and Psychological Safety
Accounting teams see problems every day. As Nick Katko puts it, they fix them, but they don't necessarily solve them. We talk about what a continuous improvement system looks like inside an accounting department, the three parts of that system, and why culture and psychological safety have to come before improvement events. Nick shares an accounts payable team that cut invoice defects from about 43% to 15% by starting with data, and a harder story […]
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