Latest / Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights / From Combat to Hospitality: What the Military Taught Me About Guest Experience

Transcript

From Combat to Hospitality: What the Military Taught Me About Guest Experience · Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights

• 0:00
  Welcome to the Host Planet Playbook, your go to guide for
• 0:03
  mastering short term rentals. In this special series, we're
• 0:06
  sitting down with 30 of the world's top property managers to
• 0:10
  uncover what really drives success in the vacation rental
• 0:14
  industry. You'll hear their stories, learn
• 0:16
  the key lessons they've picked up along the way, and discover
• 0:19
  the game changing tech they use to deliver 5 star guest
• 0:23
  experiences. If you're serious about growing
• 0:26
  your STR business, you're in the right place.
• 0:30
  We've also developed an ebook featuring the stories of every
• 0:32
  manager in this series, and you can download it for free.
• 0:36
  Head to Houseplanet dot Club to find out more.
• 0:39
  In today's episode, we're chatting to Jamie Miles from
• 0:42
  Anglesey in Wales. Stand by for mentions of the
• 0:45
  Royal Marines, Game of Thrones, and why scaling too much is not
• 0:50
  an option for this particular property manager.
• 0:58
  This special series is brought to you by Host Planets and
• 1:00
  Hospitable, the smart AI powered property management software
• 1:04
  trusted by hosts worldwide. With Hospitable, you can
• 1:08
  automate guest messaging, sync calendars across platforms and
• 1:12
  manage your rentals with ease, all from one powerful, easy to
• 1:16
  use platform. If you're keen to run your short
• 1:19
  term rental on autopilot, try Hospitable today.
• 1:22
  Visit hospitable.com/host Planet to see how the platform can save
• 1:27
  you time, reduce stress, and maximize your earnings.
• 1:32
  Jamie, thank you for being part of the Host Planet Playbook.
• 1:35
  Let's start with you. What's the name of your company,
• 1:38
  Where are you located, and how many rentals do you manage?
• 1:42
  OK, so we I'm Jamie Miles. I'm the director of Anglesey
• 1:46
  Holiday Lettings. We operate solely on the Isle of
• 1:50
  Anglesey. For anyone who doesn't know
• 1:53
  where that is, that's a small island off of the North Wales
• 1:57
  coast. Bit of caution myself however
• 2:00
  that's this is where I've ended up.
• 2:02
  We currently manage in house full management of 96 properties
• 2:09
  and growing. Superb.
• 2:11
  Tell us then, how did you get involved in the short term
• 2:14
  rental industry? Purely by accident.
• 2:19
  I moved to Anglesey in 2014, having spent seven years
• 2:25
  building very slowly a property which had an attached holiday
• 2:30
  lap which I was going to use to as a source of income.
• 2:36
  And while I was doing that and advertising it and getting it
• 2:38
  all ready using purely OTA, he's a good friend of mine said do
• 2:42
  you want to look after mine? And here we are.
• 2:46
  We're now managing what we are purely by accident.
• 2:51
  So you, you're a Cornishman but you've ended up in Anglesey.
• 2:55
  And also just before we came on you were talking about your
• 2:58
  memorabilia behind because you did 26 years in the Royal
• 3:02
  Marines. So Royal Marines Cornishman, how
• 3:05
  did you end up in Anglesey? Why there?
• 3:08
  Well, there's the history is a little bit deeper than that
• 3:10
  actually. I came to Anglesey of a good
• 3:14
  friend of mine who was in the Royal Navy and he said, would
• 3:17
  you like to come to Ross, Niger? And I said, where's that?
• 3:21
  And I see said Isle of Anglesey and I said, where's that?
• 3:26
  So I ended up here for a long weekend and stayed for a week.
• 3:29
  And I was in the Royal Marines obviously at the time.
• 3:33
  And having spent almost 10 years of in and out of Iraq,
• 3:37
  Afghanistan and all sorts of other places, I started to use
• 3:40
  Anglesey as a a pre and post deployment stop off because it's
• 3:45
  an absolutely beautiful part of the world.
• 3:49
  And then when I was due to start thinking about retirement and so
• 3:53
  where am I going to go? Well, I had this project on the
• 3:55
  go and I decided, well, I'll come and live there.
• 3:58
  And because after 27 years in the Romans, actually you kind of
• 4:03
  have nowhere really to lay your hat because you've spent most of
• 4:06
  your time travelling around everywhere and settling nowhere.
• 4:09
  Best decision I ever made. Also on top of that, when I
• 4:13
  moved here I got offered the position as one of the military
• 4:17
  advisors for the Game of Thrones.
• 4:20
  So I was running with that for five years whilst concurrently
• 4:23
  building this part what I thought was going to be a part
• 4:26
  time job running some holiday laps and as as Game of Thrones
• 4:31
  finished, we then concentrate on growing the business and.
• 4:34
  And so we are where we are and why we are.
• 4:38
  Wow, amazing. It's amazing where these
• 4:39
  conversations go, isn't it? I wasn't expecting Royal Marines
• 4:42
  and I certainly wasn't expecting Game of Thrones.
• 4:44
  That is. That is phenomenal.
• 4:46
  So what are the skills from the Royal Marines that you've ended
• 4:50
  up applying in the world of holiday letting?
• 4:54
  I would say probably attention to detail and walking a very
• 5:00
  tightrope in a very strong wind while spinning 18 plates because
• 5:05
  that's the military world and that's also the holiday lettings
• 5:09
  industry obviously. But I think it's just it's
• 5:14
  people, it's being able to communicate.
• 5:16
  I think really, you know, your day-to-day skills of managing a
• 5:18
  business, you know, you know, relate to what I used to do
• 5:23
  within the Royal Marines anyway really.
• 5:26
  But this, this is all about people management and
• 5:28
  understanding. You know, everyone is different,
• 5:31
  every customer is different, every client is different, every
• 5:34
  member of staff is different. So I think just being versatile
• 5:38
  enough to be able to communicate at the highest level and the
• 5:41
  lowest level really. Got to ask you about the Game of
• 5:44
  Thrones as well. I mean, just tell us about that
• 5:48
  experience. And did that experience help
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  what you're what you're doing now?
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  And have you got any cool stories to share about the the
• 5:56
  famous people involved in that? Oh, I couldn't share any
• 6:00
  stories, I'm afraid, because, you know, I've signed, signed
• 6:02
  some paperwork to say that I can't.
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  But no, the there's nothing really that came.
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  It's a completely different thing, a completely different
• 6:12
  environment. I would say comparable.
• 6:18
  It's the detail to the program detail to what you need to
• 6:23
  schedule yourself to do you know what's coming up and what do you
• 6:28
  need to deal with prioritization, scheduling.
• 6:31
  It's, it's, it's that. But you couldn't get 2
• 6:34
  industries so further apart, I don't think, to be honest with
• 6:37
  you. But you know, a very memorable
• 6:39
  experience and a real good, fun, good hard work.
• 6:44
  And, you know, it was very good to be part of something that was
• 6:46
  so, so massive, you know, and successful.
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  Yeah. And you were advising or
• 6:52
  advising like battle scenes and this kind of.
• 6:55
  Thing well, so you advised the director, but obviously Game of
• 6:59
  Thrones is, you know, far from anything military.
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  But my sole may or main purpose really was to coordinate, train,
• 7:11
  discipline all the extras. Because as you can imagine, Game
• 7:14
  of Thrones had, you know, sometimes you have 500 people of
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  500 extras on set, plus crew plus, plus everything else, a
• 7:21
  lot of moving parts. And my job was to make sure that
• 7:24
  they were trained in the scenes that they were doing,
• 7:27
  disciplined well enough so that when I told them to be
• 7:30
  somewhere, they were there and 5 minutes early because it's a
• 7:33
  very expensive environment. And if you haven't trained them
• 7:35
  right and you're having to retake, retake, that's an awful
• 7:38
  lot of money. So advice to the the crew, you
• 7:42
  know, they need training as well.
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  I didn't do anything stunts or anything like that, you know,
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  weapons training because that belongs to stunts and that's
• 7:50
  what they do. But between all the departments
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  we delivered, you know, massive successes like the Battle of the
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  Bastards as it was known. That was my first gig with them.
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  So creating and coordinating that scene was was was
• 8:03
  fantastic. I can imagine it being at a
• 8:05
  military operation having I was late to the Game of Thrones, but
• 8:08
  yeah, binged through all of it and yeah, it's quite a
• 8:11
  phenomenal show. All right, then we're back to
• 8:14
  holiday letting away from away from Game of Thrones again then.
• 8:19
  So what makes your property management business stand out
• 8:23
  among the competition? We're not a call center is the
• 8:27
  first thing, so that makes a stand out compared to our bigger
• 8:30
  players. I think if I was to describe us
• 8:33
  in one paragraph, I would say that all of my staff that
• 8:38
  support this business are in house.
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  They're all on hand because they're local.
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  My team and I know the properties inside and out.
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  We know the owners and many of which of them we, I know all of
• 8:53
  their own, all of the owners. I've been to weddings, funerals
• 8:56
  and everything from a bar mitzvah through, you know, with
• 9:00
  owners. We're a friendly, purposely
• 9:03
  small outfit because we deliver everything that the S that that
• 9:09
  that cottage requires, everything from housekeeping.
• 9:12
  We've even got our own professional laundry unit.
• 9:16
  You know, we deal with compliance.
• 9:17
  I have maintenance department, we deliver arrival essentials
• 9:22
  like the welcome packs. So for an owner, it's a turnkey
• 9:26
  event that's in house and not subcontracted.
• 9:29
  So for for an owner that's just massive, you know, they just
• 9:34
  want to reduce their noise because Jamie and his team have
• 9:38
  got it on hand. So with that, it massively sets
• 9:41
  us apart from anything else that's being delivered at this
• 9:44
  scale on the island, really. What have you learned about
• 9:48
  keeping owners happy and how do you achieve that?
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  Firstly, you can never keep all owners happy you.
• 9:58
  I think rather than using that terminology, I would say that I
• 10:02
  have learned to manage their expectations very well because
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  this environment that we're working in at the moment,
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  especially, particularly in Wales, is a very hard gig, you
• 10:15
  know, very hard gig. You know, every day there is
• 10:17
  something new and you could be speaking to them every two
• 10:21
  minutes if you chose to. I think the key to it is, is
• 10:25
  that I build up trust with them and then they leave me to it.
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  And if there's a reason something's happened, they,
• 10:31
  they're assured Jamie and his team have got it.
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  So, you know, I don't aim to make my owners 100% happy.
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  I aim to deliver an honest product to the guests, keep the
• 10:42
  guests happy, make sure that the product delivers and we deliver
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  on our promise and expect that. Understand that you can't keep
• 10:51
  everyone happy. Talk to us about Wales, then
• 10:55
  outline the challenges that you're facing there and how
• 10:59
  you're dealing with them. OK.
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  So there are 17 pressures at the moment in Wales.
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  You know, everything from the business rates criteria through
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  to the threats of implementing EPC's of Grade C and above that
• 11:14
  would wipe out 50% of our portfolio.
• 11:18
  We then have the traveler's levy.
• 11:20
  We've got a thing called Article 4 directions, which is a
• 11:24
  planning permissions piece. The list goes on.
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  There are 17 of them and they're all in a priority order.
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  So operating in Wales in this industry, if you are trying to
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  deliver a safe and legal property to market, it's hard
• 11:40
  work. And coupled with that we, you
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  know, excluding my political thoughts, Wales is just a very
• 11:52
  demanding environment that changes daily that you have to
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  react to, you know, really do have to react to and be on top
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  of things. So that just makes, that just
• 12:01
  makes things very, very hard. We are.
• 12:04
  It's a very simple bit of maths, but the facts are it is twice as
• 12:08
  hard to make safe and legal money in this business than it
• 12:14
  was 12 months ago. Or in fact two years ago really.
• 12:17
  What would your message be to lawmakers in Wales?
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  Get your data, you know, get your data right because what
• 12:28
  they're quoting in as far as the numbers of visitors, what
• 12:32
  they're spending and what our industry delivers, everything
• 12:35
  from, you know, the value added to the, the GDP through to the
• 12:44
  tourism numbers. If you've got that right, you
• 12:46
  would actually probably leave us well alone.
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  And where we operate on the Isle of Anglesey at the moment, we've
• 12:52
  got 2 industries and that's tourism and that's agriculture.
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  And both of those industries are just under massive attack from
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  other all directions. And one of the key problems we
• 13:03
  do have is that the departments aren't seeing what they're all
• 13:09
  doing to us. They think it's only them coming
• 13:12
  at us. Well, it's not just the net zero
• 13:15
  piece that's coming for the EPC's, it's the business rates,
• 13:18
  it's the Article 4 and it's coming in from like a 17 point
• 13:22
  pincer movement onto our industry.
• 13:25
  And they're just not seeing this collective of damage that
• 13:30
  they're doing to us. So, you know, I think if they
• 13:33
  can get that data right and they can understand all the pressures
• 13:36
  that we're under, we will probably be left a little bit
• 13:40
  more alone, I think. Tell us more about Anglesey.
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  What are the wonderful aspects of hosting there and and what
• 13:47
  are the unique challenges of hosting there as well?
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  OK, so first let's deal with the unique challenges.
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  You know, the average age of a person on this island, you know,
• 13:58
  is over 60. The the amount of people that
• 14:01
  are within the working age is low because there is very little
• 14:06
  industry here now. Most youngsters are moving to
• 14:10
  the mainland, into the bigger cities to go and find work.
• 14:14
  Because when you've only got tourism, farming, you know,
• 14:16
  farmers stick to farming. They don't, they don't step out
• 14:19
  of that obviously. So employment on this island is
• 14:23
  really difficult. It really is difficult.
• 14:25
  So that the pool of talented people that this industry
• 14:28
  requires is hard work. You know, it's taken me a long
• 14:32
  time to grow a very good team that I do have.
• 14:35
  But when we do want to expand, as we grow the portfolio, it
• 14:39
  becomes difficult employing. But you know, as far as what is
• 14:45
  unique about Anglesey, where you name it, it's a beautiful,
• 14:48
  beautiful island. It's it's a miniature Cornwall.
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  You know, you've got everything from the inland beauty through
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  to the coastline, stunning scenery with lots and lots of
• 15:02
  golden sandy beaches, lots of cobbly beaches.
• 15:06
  You know, 135 mile of coastal path walk, which we're we're
• 15:11
  running in a month or so's time for, for charity.
• 15:16
  It's it is exactly that. It's it's a miniature Cornwall
• 15:20
  and our catchment areas predominantly, you know, North S
• 15:24
  150 mile around Chester. But we do get visitors from all
• 15:28
  over the world. It's the secrets kind of out and
• 15:31
  our visitor numbers usually for the last well for the last 10
• 15:36
  years have been on the up last 12 months not so.
• 15:38
  But we've, you know, I think that's more monetary rather than
• 15:41
  popularity. Getting guests from all over the
• 15:45
  world, then what are your top tips for delivering an
• 15:48
  outstanding guest experience? Honest marketing, honest value,
• 15:57
  delivering on a promise and being on hand, they're the key
• 16:02
  ones. Lots, you know, we're very
• 16:04
  fortunate. We've built a brand so that
• 16:07
  we're currently on 40% returning customers and just over a third
• 16:12
  of those returning customers and multiple bookings.
• 16:15
  We do very well of attracting people away from OTAs.
• 16:19
  Once they've booked with us, we incentivize them very well.
• 16:23
  And you know, 100% of My Portfolio stepped across the 182
• 16:28
  day requirement where it needs were the ones that needed to, of
• 16:33
  the established portfolio that is and we're hitting targets for
• 16:37
  occupancy. So it's, it's looking after the
• 16:41
  paying guests, it's looking after the, the the owner client.
• 16:46
  It works for us, but it does help being on a beautiful
• 16:49
  island. It certainly does.
• 16:52
  What's been your biggest lesson learned since starting in
• 16:56
  property management again? There are, there are many.
• 17:02
  There are many. I think the biggest lesson
• 17:07
  learned, the most expensive lesson learned for us is that,
• 17:11
  you know, don't shoot the messenger.
• 17:12
  I can only tell you based on data, dynamic pricing does not
• 17:17
  work in rural environments. There's not enough data and we
• 17:23
  stepped away from that, but more about that later.
• 17:26
  That was the most expensive lesson learned, leaving an
• 17:29
  algorithm to do things. You know, we left an awful lot
• 17:32
  of money on the table and we've recovered from it obviously.
• 17:37
  And the other lesson was that A1 brick thing business solely
• 17:44
  dependent on holiday. Let's COVID obviously was a
• 17:48
  massive lesson to us. So we have diversified slightly
• 17:53
  and we're looking to diversify further just so that if one arm
• 17:58
  of the business does struggle because of something like that,
• 18:01
  then we need to be a little better prepared.
• 18:04
  What do you love most about your work?
• 18:08
  Every day without fail, there is something new challenging to
• 18:14
  deal with. You know, in the last what did
• 18:17
  we have? This morning, we had the updated
• 18:19
  Airbnb cancellation policy. Three days ago, we had the
• 18:22
  updated payments policy for Airbnb.
• 18:26
  There's always a technical issue that's ongoing that needs
• 18:30
  resolving. Our industry, as you know, is
• 18:32
  dependent on so many pieces of software.
• 18:35
  You know, my tech stack bill would make an onion cry.
• 18:38
  So it's, yeah, I think it's the variety of the job.
• 18:43
  You know, I like a challenge. I do like a challenge.
• 18:45
  Don't get me wrong. It would be nice to go into work
• 18:48
  one day and not have one. But no, I think that's it
• 18:51
  really. But a few more quick fire
• 18:55
  questions now then, which PMS do you use?
• 18:58
  Super control. Well, I was going to say, which
• 19:02
  dynamic pricing tool do you use? We have tried a few of them.
• 19:09
  We stuck with beyond pricing for a while but then we started
• 19:14
  getting into the data and realizing what we were leaving
• 19:17
  on the table. So I now have a very, very
• 19:21
  intelligent man that's got about 8 screens on his desk and he
• 19:26
  uploads 54 apparently 58,400 prices daily According to him
• 19:32
  and his AI tool. And so yeah, we've gone back to
• 19:36
  the trusted man who beats on the ground, sat there looking at the
• 19:40
  data and doing his thing to great success.
• 19:44
  I won't tell you his name because I'm not going to share
• 19:46
  him. Probably wise.
• 19:51
  Which piece of tech couldn't you live without?
• 19:55
  Obviously PMS, but you know, on top of that, touch day has
• 20:00
  served us very well. That has reduced our noise on
• 20:03
  the ground massively and so much so that we probably dedicate a
• 20:09
  full working day for one member of staff per week, updating,
• 20:14
  increasing the information that's available to our guests.
• 20:18
  The guests love it. My guest services team love it
• 20:21
  because it's just reduced the call so much.
• 20:25
  It's a really handy tool and we've looked at them all, we
• 20:28
  looked at them all and we tried them all and I'm 100% if you
• 20:31
  haven't got Touch Day and you have the ability to implement
• 20:34
  it, you need to get it. It's a game changer.
• 20:37
  Great shout out for touch day there.
• 20:40
  Ideally pets, yes or no? Absolutely.
• 20:43
  We live in dog walking country and it genuinely generates over
• 20:48
  50% of our revenue. So, you know, if we didn't offer
• 20:51
  pets, we would see that that sort of loss.
• 20:54
  Ideally, again, hot tubs, yes or no.
• 20:57
  I'm not a fan. I'm really not a fan.
• 21:00
  They do tend to attract, I would say 50% of the business that
• 21:05
  comes in via hot, the requirements have a hot tub.
• 21:10
  People that are probably not best suited to the environment
• 21:13
  that we operate in. They're expensive to turn
• 21:16
  around, they're expensive to run, but they do generate
• 21:19
  revenue. It's a balance.
• 21:22
  Would you prefer self check in or offering a personal welcome?
• 21:27
  What I would like to do is offer a personal welcome and we used
• 21:31
  to do that and when we were operating at around about 25
• 21:35
  properties, I sent out a survey to guests and 67% of them found
• 21:39
  it intrusive. So we are 100% self check in
• 21:45
  with us. Interesting.
• 21:47
  With us on hand. So I mean it may be my
• 21:50
  demographic that just you know, that don't like it.
• 21:53
  I don't know. I can only speak what works for
• 21:55
  us. We haven't had any complaints
• 21:57
  about self check in. It's very simple what we use,
• 22:01
  the sort of the system that we use.
• 22:02
  So yeah. And it's quite trying to get
• 22:04
  around 96 properties in an evenings.
• 22:07
  A lot of staff, you know, have they arrived yet?
• 22:09
  Have they arrived yet? You know?
• 22:10
  So I like the fact that you surveyed the audience there and,
• 22:15
  you know, found that most of them are saying, you know what,
• 22:17
  I'm fine, just let me know where the key is and I'm away.
• 22:20
  Absolutely. Telephone call or AI response?
• 22:25
  Telephone call 100%. And what's been your most
• 22:30
  memorable hosting moment? We've hosted some really famous
• 22:37
  people, we've hosted some really awful people, genuinely.
• 22:44
  So yeah, I think it was when we, as far as people are concerned,
• 22:50
  for a hosting moment, we had the I'm A Celebrity, I'm A
• 22:54
  Celebrity, Get Me Out of Here guests or people staying in our
• 23:01
  properties when there was massive storms and they were
• 23:04
  filming on the North Wales coast.
• 23:05
  That was rather interesting. And one of them drank the entire
• 23:10
  honesty bar of around about 10 bottles of champagne and didn't
• 23:15
  replace them. Can we ask who?
• 23:19
  No. I've got to.
• 23:22
  I've got to ask, Governor, I've got to ask.
• 23:24
  Yeah. OK, then shout out time.
• 23:27
  Is there somebody in the industry who has helped you that
• 23:30
  you'd like to give a shout out to?
• 23:32
  The issue I've got here, James, is that if I mentioned one,
• 23:36
  someone else is going to get upset.
• 23:37
  So there aren't really, there are a few people I'd like to
• 23:41
  mention and I can't mention the name, but my revenue manager has
• 23:46
  been a game changer. Richard Voughton has been an
• 23:50
  absolute legend as far as helping me direct the business
• 23:54
  to, to shape up the process and organise ourselves.
• 23:58
  In the last 18 months he's he's been brilliant.
• 24:01
  And actually as an as a little bit of a mentor that's an
• 24:04
  operator at the moment, Steve Taggart, who runs, who owns my
• 24:10
  getaway stone on the South Coast.
• 24:13
  Even last night we were bouncing ideas off of each other and he
• 24:17
  gave me some amazing up to date current advice.
• 24:22
  So yeah, you know, those three people are amazing. 3 Great.
• 24:27
  Shout outs there, questions finished then ultimate goal for
• 24:29
  your business. We have set a limit on the
• 24:35
  amount of properties that we want to take on because part of
• 24:40
  our business ethos is to deliver on a promise.
• 24:43
  And when you are operating a full in house turnkey event for
• 24:48
  a property owner and to be on hand for those guests, there's a
• 24:52
  limit of how many you can handle before you start diluting
• 24:55
  yourself and becoming an OTA or you know the miniature Sykes.
• 25:01
  So my ultimate goal is the portfolio across the line of
• 25:05
  75%, all of my owners smiling five stars on Google reviews,
• 25:13
  which will never happen, by the way, because Google's a dumping
• 25:15
  ground for fools. Sometimes.
• 25:19
  I just want happy guests, happy owners, good revenue and a happy
• 25:23
  team. I've got, I've got the most of
• 25:25
  it. We're doing OK on occupancy.
• 25:27
  We're doing. I've got some very happy owners.
• 25:29
  I've got an incredible team. We're just aiming to continually
• 25:34
  improve, I suppose. Superb Royal Marines, Game of
• 25:39
  Thrones, even a little bit of holiday letting Jamie, it's been
• 25:42
  a real pleasure. And thank you for being part of
• 25:44
  the Host Planet Playbook. It's been my pleasure as well.
• 25:47
  Thank you very much indeed. Thank you.
• 25:49
  All right. That's it for today's episode.
• 25:50
  My thanks to Jamie for sharing his journey and for being part
• 25:54
  of the host Planet playbook. Remember, this series is brought
• 25:57
  to you in partnership with Hospitable, the all in one
• 26:00
  property management software designed to save you time and
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  help your business thrive. Hospitable automatically makes
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  your guest messaging, syncs your calendars across platforms,
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  handles team tasks and so much more so you can focus on
• 26:14
  delivering a top notch guest experience or just get some of
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  your time back. And here's the good news.
• 26:20
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  trial plus 25% off for the first three months.
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  Head to hospitable.com/house Planet to claim your offer and
• 26:33
  start running your rentals on autopilot.
• 26:36
  For more all free education for vacation rental hosts, head to
• 26:39
  Houseplanet dot Club, where you can sign up for our newsletter,
• 26:43
  listen to our podcasts, and download our suite of ebooks.
• 26:46
  Until next time, happy hosting.