Latest / NeuroConversant Leadership
The Best Code Won't Work If the Priorities Are Unclear
On October 1st, 2013, healthcare.gov launched and crashed within hours. It wasn't a coding problem. It was a coordination problem.
A dozen different people all claimed to be in charge of the project. CMS believed one contractor was the lead integrator. That contractor didn't agree. Everyone shared the same goal, launch on time, but nobody had agreed on what success actually looked like or who got to make the call when priorities collided.
In this episode I break down what went wrong at healthcare.gov and how an engineer on loan from Google turned it around in about two months, not by touching…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.