Latest / Dealer Talk With Jen Suzuki
The Math Behind Service Department Capacity
If every day in the service lane feels chaotic, the problem might not be effort, it might be capacity.
In this episode of Dealer Talk with Jen Suzuki, I break down one of the most overlooked concepts in fixed ops: shop capacity.
When advisors promise pickup times without knowing how many labor hours the shop can realistically produce, stress builds fast. Technicians get buried, customers start calling, and CSI takes a hit.
In this episode we cover:
• What shop capacity really means
• Why overbooking creates chaos in the shop
• How unrealistic pickup promises hurt technicians and customers
•…
The skinny
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