Holding People Accountable Without Losing Your Cool | Heather Wiese & Dr. Harry Cohen
You paid for exceptional and didn't get it, and you have every right to say something. Psychologist and executive coach Dr. Harry Cohen, author of Be the Sun, Not the Salt, joins Heather on keeping high standards without making anyone feel small: who to tell, the one word that cancels an apology, and how to own your tone without letting it slide.
What you'll learn in this episode
Why you lose track of your own tone the moment you're focused on being right, and the two quick checks Harry runs mid-conversation: one inside yourself, one on the other person's face
How to hold people accountable…
The skinny
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