Inditex & Zara, H&M & COS, JD.com, Google + Australian Retail | Five Things Friday
JD’s robotics plan raises a practical question: can automation handle the exceptions that make fulfilment difficult? Alex Rezvan and Jill Dvorak examine the costs, the people, and the operational test behind the ambition.
This Five Things Friday International Edition also covers Inditex’s first-half results, H&M’s Barcelona production office, Google’s changing European search results, and the value pressures shaping Australian loyalty.
The discussion follows the commercial consequences: keeping the offer relevant, organising product teams, funding automation, protecting customer acquisition…
The skinny
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