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How a Local Barber Used a No-Show Fee to Beat the Gig Apps
Episode 105 of Small Business Success with Fexingo. Lucas and Luna explore how a two-chair barbershop in Portland, Oregon, fought back against booking app no-shows with a $10 prepaid reservation fee. Owner Mia Chen shares how she cut missed appointments from 30% to under 5%, increased average spend by 18%, and kept her regulars happy by waiving the fee for loyalty card holders. We break down the math, the psychology, and the surprising lesson for any service business struggling with gig-economy scheduling tools. Plus, how the shop used the extra revenue to fund a free Sunday clinic for…
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