Latest / #WisdomOfWomen Show / Breaking Through Limiting Beliefs: Leadership Lessons with Meredith Bell

Transcript

Breaking Through Limiting Beliefs: Leadership Lessons with Meredith Bell · #WisdomOfWomen Show

0:00
Welcome
0:00
to
0:00
the
0:01
Wisdom
0:01
of
0:01
Women
0:02
Show.
0:02
We
0:02
are
0:02
dedicated
0:03
to
0:03
amplifying
0:04
the
0:04
voice
0:05
of
0:05
women
0:06
in
0:07
business.
0:08
A
0:08
new
0:09
model
0:09
of
0:10
leadership
0:10
is
0:10
emerging
0:11
and
0:12
we
0:12
are
0:12
here
0:13
to
0:13
amplify
0:13
the
0:13
voice
0:14
of
0:14
women
0:14
leading
0:15
the
0:15
way.
0:16
I
0:16
am
0:16
your
0:17
host,
0:17
Coco
0:17
Selman,
0:18
five
0:18
time
0:18
founder,
0:19
impact
0:19
investor
0:20
and
0:21
creator
0:21
of
0:21
the
0:21
Force
0:22
for
0:22
Good
0:22
system.
0:23
Thank
0:23
you
0:24
for
0:24
joining
0:24
us
0:25
today
0:25
as
0:25
we
0:25
illuminate
0:27
the
0:27
path
0:28
to
0:28
unlocking
0:29
opportunities
0:30
and
0:30
prosperity
0:31
for
0:31
women
0:31
led
0:32
enterprises
0:33
by
0:33
amplifying
0:34
the
0:35
voice
0:35
and
0:36
wisdom
0:36
of
0:37
women.
0:38
So
0:38
today
0:39
I'm
0:39
so
0:39
excited
0:40
to
0:40
be
0:41
on
0:41
with
0:41
a
0:42
entrepreneur
0:44
extraordinaire,
0:45
a
0:45
leadership
0:46
expert.
0:47
Today
0:48
we
0:48
have
0:49
Meredith
0:49
Bell.
0:50
She
0:51
is
0:51
a
0:51
leadership
0:52
development
0:53
expert,
0:54
author
0:55
and
0:56
podcast
0:57
host
0:58
with
0:58
over
0:58
30
0:59
years
0:59
of
0:59
experience
0:59
helping
1:00
organizations
1:01
cultivate
1:02
stronger
1:03
leaders
1:04
through
1:04
character
1:05
and
1:06
communication
1:07
mastery.
1:09
As
1:09
the
1:09
co
1:09
founder
1:10
of
1:10
Grow
1:11
Strong
1:12
Leaders,
1:12
she
1:13
has
1:13
pioneered
1:14
assessment
1:15
and
1:15
development
1:16
tools
1:17
that
1:18
equip
1:18
leaders
1:19
at
1:20
all
1:20
levels
1:20
with
1:21
the
1:21
skills
1:21
needed
1:21
to
1:22
build
1:22
trust,
1:23
resolve
1:24
conflict
1:24
and
1:25
foster
1:25
high
1:26
performing
1:26
teams.
1:27
Meredith
1:28
is
1:28
the
1:28
co
1:29
author
1:29
of
1:29
Connect
1:29
with
1:30
your
1:30
team
1:30
and
1:31
Peer
1:31
Coaching
1:32
Made
1:32
simple.
1:33
Her
1:34
Company's
1:34
innovative
1:35
GSL360
1:37
feedback
1:38
platform
1:38
and
1:39
skill
1:39
builder
1:40
program
1:41
provide
1:42
real
1:43
world
1:43
solutions
1:44
for
1:44
leadership
1:45
growth.
1:46
And
1:46
as
1:46
the
1:47
host
1:47
of
1:47
the
1:47
Grow
1:48
Strong
1:48
Leaders
1:49
podcast,
1:49
which
1:49
you
1:49
definitely
1:50
want
1:50
to
1:50
pick
1:50
up,
1:51
go
1:51
and
1:51
check
1:52
out,
1:52
she
1:52
interviews
1:53
executives
1:54
from
1:55
all
1:55
kinds
1:55
of
1:56
backgrounds
1:57
and
1:57
more
1:57
to
1:58
uncover
1:58
what
1:59
it
1:59
takes
1:59
to
1:59
create
2:00
positive
2:01
workplace
2:01
cultures
2:02
where
2:02
people
2:03
thrive.
2:04
With
2:04
the
2:04
deep
2:04
commitment
2:05
to
2:06
sustainable
2:06
leadership
2:07
transformation,
2:08
Meredith
2:09
helps
2:09
visionary
2:10
women
2:10
founders
2:11
and
2:11
executives
2:12
develop
2:12
the
2:12
skills
2:13
needed
2:13
to
2:13
scale
2:13
businesses
2:14
of
2:14
substance
2:15
and
2:15
impact.
2:16
Welcome
2:17
Meredith.
2:18
Thank
2:18
you
2:19
Coco
2:19
for
2:19
that
2:20
wonderful
2:20
introduction.
2:21
I'm
2:21
really
2:22
excited
2:22
to
2:22
be
2:23
here
2:23
to
2:23
talk
2:23
to
2:23
you
2:23
today
2:24
as
2:24
you
2:24
are
2:25
to
2:25
have
2:25
me.
2:25
So
2:26
this
2:26
is
2:26
going
2:26
to
2:26
be
2:26
great.
2:27
Yes,
2:27
and
2:28
I
2:28
want
2:28
to
2:28
hear
2:28
because
2:29
you
2:29
are
2:30
an
2:30
author
2:31
and
2:32
so
2:32
I'd
2:32
love
2:32
to
2:32
know
2:33
from
2:33
you
2:33
what
2:33
is
2:33
a
2:34
book
2:34
that
2:34
you've
2:34
read
2:35
written
2:35
by
2:35
a
2:35
woman
2:36
that
2:36
has
2:36
significantly
2:37
influenced
2:38
your
2:38
life?
2:40
I'm
2:40
so
2:41
glad
2:41
you
2:41
asked
2:41
that
2:42
question
2:42
because
2:43
it's
2:43
one
2:43
that
2:43
may
2:44
not
2:44
be
2:44
familiar
2:44
with
2:45
your
2:45
with
2:46
some
2:46
of
2:46
your
2:46
listeners.
2:47
It's
2:48
not
2:48
a
2:48
new
2:48
book.
2:49
It's
2:49
called
2:49
the
2:49
Last
2:50
Word
2:51
on
2:51
Power
2:52
by
2:52
Tracy
2:53
G
2:53
O
2:53
S
2:54
S
2:54
and
2:54
the
2:54
subtitle
2:55
is
2:56
Executive
2:56
Reinvention
2:57
for
2:58
Leaders
2:58
who
2:58
must
2:59
make
2:59
the
2:59
impossible
3:00
happen.
3:02
Don't
3:02
you
3:03
love
3:03
that?
3:03
Because
3:04
anytime
3:05
we
3:05
start
3:05
a
3:05
business,
3:06
we
3:07
really
3:07
are
3:07
looking
3:07
at
3:08
creating
3:08
something
3:09
that
3:09
hasn't
3:09
been
3:10
before
3:11
in
3:11
some
3:11
form
3:11
or
3:12
another.
3:12
And
3:13
what
3:13
I
3:13
love
3:13
about
3:14
her
3:14
book
3:14
is
3:15
the
3:15
way
3:16
she
3:16
challenges
3:17
the
3:17
read
3:18
to
3:18
break
3:18
out
3:19
of
3:19
your
3:19
past
3:20
winning
3:21
strategy.
3:22
What's
3:22
worked
3:23
for
3:23
you
3:23
up
3:23
to
3:23
this
3:24
point
3:24
is
3:24
not
3:25
going
3:26
to
3:26
serve
3:27
you
3:27
going
3:28
forward
3:29
because
3:29
we
3:30
are
3:30
surrounded
3:30
by
3:30
our
3:31
own
3:31
Limiting
3:31
beliefs
3:32
and
3:33
other
3:34
limitations
3:35
that
3:35
we've
3:36
unwittingly
3:37
put
3:37
on
3:37
ourselves.
3:38
So
3:38
I
3:38
love
3:39
her
3:39
call
3:40
to
3:40
actions
3:41
which
3:41
are
3:41
focus
3:42
on
3:42
who
3:42
you're
3:42
being,
3:43
not
3:43
so
3:44
much
3:44
what
3:44
you're
3:44
doing.
3:45
And
3:46
this
3:46
whole
3:47
idea
3:47
of
3:47
making
3:48
bold
3:48
requests
3:49
and
3:50
bold
3:50
declarations
3:51
caused
3:52
me
3:52
to
3:52
expand
3:53
beyond
3:55
what
3:55
I
3:55
typically
3:56
might
3:56
have
3:57
thought
3:57
would
3:57
be
3:57
incremental
3:58
growth
3:59
and
3:59
challenged
4:00
me
4:00
to
4:00
look
4:00
at
4:01
what
4:01
would
4:01
be
4:01
spectacular
4:03
or
4:03
what
4:03
is
4:04
seemingly
4:04
impossible,
4:06
but
4:06
making
4:06
it
4:07
possible
4:08
because
4:08
of
4:08
who
4:08
I'm
4:09
being.
4:10
Oh,
4:10
I
4:10
love
4:11
that.
4:11
I
4:11
am
4:11
going
4:11
to
4:12
pick
4:12
up
4:12
that
4:12
book
4:13
today
4:13
that
4:14
sounds
4:14
really
4:15
rich.
4:16
And
4:17
I
4:17
know
4:17
your
4:18
tools
4:18
help
4:18
with
4:19
continuous
4:20
internal
4:21
and
4:22
external
4:22
growth.
4:23
And
4:24
what
4:24
you
4:24
said
4:25
about
4:25
whatever
4:26
your
4:26
strong
4:27
suits
4:27
or
4:27
your.
4:28
Whatever
4:28
your
4:29
strengths
4:29
have
4:29
been
4:30
to
4:30
this
4:30
point
4:30
is
4:31
probably
4:31
getting
4:31
in
4:32
your
4:32
way
4:32
to
4:32
get
4:33
to
4:33
the
4:33
next
4:33
place.
4:34
Is
4:35
that
4:35
your
4:35
experience?
4:36
I
4:37
can
4:37
give
4:37
you
4:37
a
4:37
personal
4:38
example
4:38
because
4:39
one
4:39
of
4:39
my
4:40
strengths
4:41
is
4:41
building
4:42
trust
4:42
and
4:42
building
4:43
relationships.
4:44
But
4:44
a
4:44
part
4:45
of
4:45
what's
4:45
held
4:45
me
4:45
back
4:46
is
4:47
I'm
4:47
always
4:47
focused
4:48
on
4:48
helping
4:48
somebody
4:49
else.
4:49
You
4:50
know,
4:50
what
4:50
can
4:50
I
4:50
do
4:50
for
4:51
you?
4:51
And
4:51
so
4:52
I
4:52
was
4:52
more
4:52
hesitant
4:53
to
4:53
ask.
4:54
And
4:54
especially
4:55
a
4:55
bold
4:55
ask,
4:56
you
4:57
know,
4:58
something
4:58
that
4:58
I
4:58
wanted
4:59
and
4:59
needed.
4:59
I
5:00
would
5:00
feel
5:00
like
5:00
I
5:01
first
5:01
have
5:01
to
5:01
earn
5:01
the
5:02
right
5:02
to
5:03
ask.
5:03
I
5:03
need
5:04
to
5:04
do
5:04
so
5:04
much
5:05
for
5:06
someone
5:06
else
5:07
before
5:07
I've
5:08
earned
5:08
the
5:08
right
5:09
to
5:09
do
5:09
that.
5:09
Instead
5:10
being
5:11
driven
5:11
by
5:13
my
5:14
knowing
5:15
that
5:15
I
5:15
have
5:15
that
5:16
strength
5:16
of
5:17
serving
5:18
and
5:18
yet
5:18
not
5:19
be
5:19
limited
5:19
by
5:20
it,
5:20
to
5:21
say
5:21
I
5:21
have
5:22
to
5:22
do
5:22
so
5:22
much
5:23
before
5:23
I
5:24
deserve
5:24
to
5:25
ask.
5:25
Setting
5:26
that
5:26
aside
5:27
and
5:28
really
5:28
getting
5:28
into
5:29
the
5:29
feel
5:29
of
5:30
what
5:30
I'm
5:31
so
5:31
passionate
5:31
about
5:32
and
5:32
what
5:32
I
5:32
believe
5:33
will
5:33
be
5:33
helpful
5:34
to
5:34
someone
5:35
else,
5:36
therefore
5:36
being
5:37
able
5:37
to
5:37
enroll
5:38
them
5:38
in
5:39
my
5:39
idea
5:41
without
5:42
hesitating.
5:43
Making
5:43
bold
5:44
asks
5:45
has
5:45
been
5:45
something
5:46
that
5:47
I
5:47
found
5:48
just
5:48
doing.
5:49
There's
5:49
never
5:49
going
5:50
to
5:50
be
5:50
a
5:50
moment
5:50
where
5:50
somebody
5:51
gives
5:51
you
5:51
permission.
5:52
It's
5:53
just
5:53
something
5:53
you
5:53
got
5:54
to
5:54
do.
5:54
I
5:55
really
5:55
like
5:56
that
5:56
idea
5:56
of
5:56
standing
5:57
on
5:57
the
5:57
conviction
5:58
of
5:59
your
5:59
own
6:00
awareness
6:00
of
6:01
worthiness.
6:02
I
6:02
think
6:02
it's
6:02
such
6:03
an
6:03
important
6:04
topic
6:05
for
6:05
women
6:06
because
6:07
sometimes
6:07
we
6:08
feel
6:08
with
6:08
the
6:09
imposter
6:09
syndrome
6:10
thing
6:10
and
6:10
the
6:11
am
6:11
I
6:11
worthy
6:11
thing,
6:12
do
6:12
I
6:12
have
6:12
to
6:12
prove
6:13
myself?
6:13
Thing
6:14
that's
6:15
present
6:15
in
6:16
society,
6:16
but
6:18
we
6:18
gotta
6:18
bust
6:19
through
6:19
that,
6:19
right?
6:20
Absolutely.
6:21
And
6:21
I
6:22
think
6:22
that
6:22
is
6:22
one
6:23
of
6:23
the
6:23
things
6:23
that
6:23
can
6:24
hold
6:24
us
6:24
back
6:25
as
6:25
women
6:26
because
6:27
of
6:27
what
6:27
we've
6:28
absorbed
6:28
from
6:28
the
6:28
culture
6:29
about
6:30
who
6:30
we
6:30
ought
6:31
to
6:31
be
6:32
and
6:33
some
6:33
of
6:33
the
6:34
messages
6:34
that
6:34
we've
6:35
received
6:35
that
6:35
we've
6:36
absorbed
6:37
and
6:37
not
6:37
questioned,
6:39
and
6:39
so
6:40
that
6:40
willingness
6:41
to
6:42
step
6:43
out
6:43
of
6:44
that
6:44
comfort
6:45
zone,
6:45
step
6:45
back
6:46
from
6:47
messages
6:47
we've
6:48
heard,
6:48
and
6:49
ask
6:49
what's
6:49
necessary,
6:50
what's
6:51
important.
6:51
For
6:52
me
6:52
to
6:52
do
6:53
right
6:53
now
6:54
that's
6:54
going
6:54
to
6:55
help
6:55
move
6:56
my
6:56
company,
6:57
move
6:57
my
6:58
vision
6:58
forward.
7:00
Instead
7:00
of
7:01
getting
7:01
into
7:02
the
7:02
thought
7:03
that
7:03
oh
7:03
well,
7:03
I
7:04
haven't
7:04
done
7:04
this
7:04
yet
7:05
or
7:05
I
7:05
haven't
7:05
done
7:05
that
7:06
yet,
7:06
or
7:07
feeling
7:07
like
7:08
we
7:08
need
7:08
to
7:09
somehow
7:09
qualify
7:10
with
7:11
checking
7:11
the
7:11
box
7:12
of
7:12
all
7:12
these
7:12
prerequisites
7:13
that
7:14
are
7:14
created
7:14
in
7:15
our
7:15
own
7:15
mind.
7:16
They
7:16
don't
7:17
exist
7:18
except
7:18
in
7:18
our
7:19
own
7:19
minds.
7:20
Exactly.
7:21
I'm
7:22
fascinated.
7:22
The
7:23
things
7:23
I
7:23
love
7:23
about
7:24
your
7:25
business,
7:26
Grow
7:26
Strong
7:26
Leaders
7:27
is
7:28
how
7:29
you
7:30
have
7:30
created
7:30
assessments
7:31
and
7:31
tools
7:32
that
7:33
help
7:33
people
7:34
kind
7:34
of
7:34
see
7:35
themselves
7:36
be
7:36
able
7:36
to
7:37
help
7:37
develop
7:38
other
7:38
leaders.
7:39
And
7:42
anybody
7:43
can
7:43
use
7:43
them
7:44
within
7:44
any
7:44
company
7:45
and
7:46
help
7:46
them
7:46
with
7:46
themselves
7:47
as
7:47
well
7:47
as
7:48
with
7:48
their
7:48
teams.
7:49
So
7:50
when
7:50
you
7:51
are
7:51
thinking
7:51
about
7:52
the
7:52
tools
7:52
that
7:53
you're
7:53
developing
7:53
and
7:53
how
7:54
you're
7:54
putting
7:54
them
7:54
into
7:54
the
7:55
world,
7:55
what
7:56
is
7:56
the
7:57
leadership
7:57
gap
7:58
that
7:59
you're
7:59
helping
7:59
to
8:00
solve?
8:00
What's
8:00
missing
8:01
in
8:01
today's
8:02
business
8:03
leaders
8:03
that
8:04
your
8:04
tools
8:05
really
8:05
help
8:06
us
8:06
overcome.
8:07
And
8:07
maybe
8:07
explain
8:08
a
8:08
little
8:08
bit
8:08
what
8:08
your
8:09
tools
8:09
are
8:09
for
8:09
our
8:10
listeners,
8:12
what
8:12
you
8:12
do
8:13
and
8:13
what
8:13
your
8:13
business
8:14
is
8:14
about.
8:15
Well,
8:15
for
8:15
30
8:16
years
8:16
my
8:16
two
8:16
business
8:17
partners
8:17
and
8:17
I
8:17
have
8:18
worked
8:18
together
8:18
which
8:19
anyone
8:19
who
8:20
has
8:20
founded
8:20
a
8:21
business
8:21
and
8:22
has
8:22
had
8:22
a
8:22
business
8:23
partner,
8:23
you
8:23
know,
8:23
that's
8:24
rare
8:25
very
8:26
that
8:26
you
8:26
can
8:27
sustain
8:28
a
8:28
relationship
8:29
with
8:29
two
8:29
other
8:29
people
8:30
for
8:31
30,
8:31
it's
8:32
actually
8:32
33
8:33
years
8:33
now
8:34
we've
8:34
been
8:35
in
8:35
the
8:35
business
8:35
of
8:36
this
8:36
whole
8:36
feedback
8:37
process
8:37
as
8:38
a
8:38
result
8:38
of
8:39
consulting
8:40
work
8:40
we
8:40
had
8:40
done
8:41
early
8:41
on.
8:42
We
8:42
where
8:42
in
8:43
the
8:43
early
8:44
90s,
8:45
360
8:45
feedback
8:46
was
8:47
brand
8:47
new
8:47
technology.
8:48
And
8:49
it's
8:49
a
8:49
process
8:50
where
8:50
you
8:51
gather
8:51
input
8:52
from
8:52
others
8:52
about
8:53
someone's
8:54
performance
8:55
rather
8:56
than
8:56
just
8:56
relying
8:56
on
8:57
the
8:57
boss
8:57
in
8:58
an
8:58
annual
8:58
review.
8:59
You're
8:59
asking
9:00
people
9:00
who
9:00
have
9:00
firsthand
9:01
knowledge
9:01
of
9:02
that
9:02
individual,
9:03
how
9:04
are
9:04
they
9:04
doing
9:04
in
9:04
these
9:05
specific
9:05
behaviors
9:06
that
9:06
are
9:06
deemed
9:07
by
9:07
the
9:07
organization
9:08
to
9:08
be
9:08
essential,
9:09
usually
9:10
for
9:10
leaders,
9:11
although
9:11
we
9:11
also
9:12
can
9:12
assess
9:13
individual
9:13
contributors.
9:14
We
9:14
all
9:15
have
9:15
blind
9:15
spots
9:16
about
9:17
both
9:17
our
9:18
strengths,
9:18
what
9:19
people
9:19
appreciate
9:19
about
9:20
us,
9:20
as
9:20
well
9:20
as
9:21
areas
9:21
where
9:21
we
9:21
might
9:22
be
9:22
creating
9:23
problems
9:23
without
9:24
realizing
9:24
it.
9:25
This
9:26
is
9:26
an
9:26
automated
9:27
process
9:27
where
9:27
if
9:28
you
9:28
think
9:28
of
9:28
a
9:28
regular
9:29
survey,
9:29
people
9:29
are
9:30
familiar
9:30
with
9:31
surveys.
9:31
This
9:32
is
9:32
simply
9:32
a
9:32
survey
9:33
about
9:33
one
9:33
individual.
9:34
It
9:34
might
9:35
ask
9:35
questions
9:35
about
9:36
how
9:36
well
9:36
they
9:36
delegate,
9:37
how
9:37
well
9:37
they
9:38
listen,
9:38
how
9:38
well
9:38
they
9:39
give
9:39
feedback
9:40
with
9:40
specific
9:41
behavior
9:41
based
9:42
questions.
9:43
So
9:43
it
9:43
isn't
9:43
asking
9:44
you
9:44
to
9:44
get
9:44
inside
9:44
that
9:45
person's
9:45
mind
9:46
and
9:46
guess
9:47
how
9:47
they're
9:47
thinking,
9:48
it's
9:48
how
9:49
do
9:49
you
9:49
experience
9:50
them
9:51
in
9:51
your
9:51
work
9:52
with
9:52
them.
9:53
This
9:54
process
9:54
sends
9:55
out
9:55
the
9:55
questionnaires,
9:56
gathers
9:57
the
9:57
data
9:57
and
9:58
prepares
9:58
a
9:58
report
9:59
that
9:59
summarizes
10:00
the
10:01
input
10:01
so
10:01
the
10:01
person
10:02
can
10:02
read
10:02
a
10:02
report
10:03
and
10:03
find
10:03
out.
10:04
Oh,
10:04
and
10:05
also
10:05
they
10:05
assess
10:06
themselves
10:07
so
10:07
they're
10:07
able
10:08
to
10:08
see
10:08
where
10:08
are
10:09
there
10:09
gaps
10:09
in
10:10
my
10:10
perception
10:11
of
10:11
how
10:11
I'm
10:11
doing
10:12
relative
10:13
to
10:13
input
10:14
from
10:14
others.
10:15
And
10:16
the
10:17
data
10:17
can
10:17
be
10:17
broken
10:18
out
10:18
by
10:18
relationship
10:19
types.
10:20
You
10:20
might
10:20
see
10:21
different
10:21
ratings
10:22
from
10:22
your
10:23
manager
10:24
or
10:24
in
10:24
a
10:24
case
10:25
of
10:25
an
10:25
owner
10:25
or
10:26
founder,
10:26
maybe
10:27
you're
10:27
getting
10:27
input
10:28
from
10:28
your
10:28
board
10:28
of
10:28
directors.
10:29
Did
10:29
they
10:30
perceive
10:30
you
10:30
differently
10:32
than
10:32
your
10:32
employees
10:33
or
10:33
other
10:34
stakeholders
10:34
like
10:35
your
10:35
customers?
10:36
So
10:36
you
10:36
can
10:36
get
10:37
input
10:37
from
10:38
various
10:38
groups
10:39
depending
10:39
on
10:40
who's
10:40
observed
10:41
what
10:41
behaviors
10:42
of
10:43
yours.
10:44
One
10:44
of
10:44
the
10:44
gaps
10:45
is
10:45
between
10:46
what
10:47
I
10:47
think
10:47
I'm
10:48
doing
10:48
and
10:49
what
10:49
others
10:49
experience
10:50
me
10:51
as
10:51
doing.
10:52
So
10:52
this
10:52
can
10:52
help
10:53
eliminate
10:55
some
10:55
of
10:55
those
10:56
blind
10:56
spots
10:57
and
10:57
make
10:57
us
10:57
aware.
10:58
Oh,
10:58
people
10:58
really
10:59
appreciate
10:59
it
11:00
when
11:00
I
11:00
do
11:01
these
11:01
things
11:01
and
11:02
I
11:02
just
11:02
took
11:02
them
11:03
for
11:03
granted,
11:05
give
11:05
myself
11:05
credit
11:06
for
11:06
it.
11:06
So
11:06
it
11:06
isn't
11:07
about
11:07
finding
11:08
out
11:09
criticism
11:09
from
11:10
others.
11:10
It's
11:10
getting
11:11
that
11:11
full
11:11
picture
11:12
because
11:13
we
11:13
can't
11:14
see
11:14
ourselves
11:15
completely
11:16
the
11:17
way
11:17
others
11:17
see
11:18
and
11:18
experience
11:19
us.
11:20
How
11:20
do
11:20
you
11:21
guide
11:21
people
11:22
going
11:22
through
11:23
the
11:23
process
11:23
to
11:24
prepare
11:25
to
11:25
receive
11:26
feedback?
11:27
I
11:27
love
11:27
that
11:27
question.
11:28
It's
11:29
true
11:29
of
11:29
any
11:30
feedback
11:30
we
11:31
get
11:31
in
11:31
life
11:32
is
11:32
really
11:32
seeing
11:33
this
11:33
as
11:33
a
11:33
gift,
11:34
seeing
11:35
this
11:35
as
11:35
an
11:36
opportunity
11:36
to
11:37
learn
11:37
and
11:38
grow.
11:39
It's
11:39
hard
11:39
sometimes
11:40
because
11:40
even
11:41
though
11:41
we
11:41
acknowledge
11:42
I'm
11:42
not
11:42
perfect,
11:43
it's
11:43
hard
11:44
when
11:44
we
11:44
have
11:44
things
11:45
pointed
11:45
out
11:45
to
11:46
us
11:46
that
11:47
shine
11:47
the
11:48
light
11:48
on
11:48
the
11:48
fact
11:48
that
11:49
we
11:49
aren't
11:49
perfect.
11:51
It's
11:51
rare
11:51
for
11:52
someone
11:52
not
11:52
to
11:52
have
11:53
at
11:53
least
11:53
one
11:54
area
11:55
where
11:55
there's
11:56
a
11:56
gap
11:56
between
11:57
what
11:57
they
11:57
see
11:58
themselves
11:59
as
11:59
doing
11:59
or
12:00
being
12:00
and
12:01
others
12:01
perceptions.
12:02
I'll
12:03
give
12:03
you
12:03
a
12:03
quick
12:04
personal
12:04
example.
12:05
When
12:05
we
12:05
did
12:05
this
12:05
in
12:06
our
12:06
own
12:06
company
12:07
years
12:08
ago
12:08
for
12:08
the
12:08
first
12:09
time,
12:10
I
12:10
experienced
12:11
what
12:11
a
12:11
feedback
12:12
recipient,
12:12
that
12:13
mixture
12:14
of
12:14
looking
12:14
forward
12:15
and
12:15
a
12:16
little
12:16
anxiety
12:17
about
12:17
what
12:17
am
12:17
I
12:18
going
12:18
to
12:18
learn.
12:19
Yeah.
12:19
So
12:20
the
12:20
one
12:20
thing
12:20
that
12:20
stuck
12:21
with
12:21
me
12:22
was
12:22
that
12:23
when
12:23
people
12:23
came
12:24
into
12:24
my
12:24
office
12:25
to
12:25
ask
12:25
me
12:25
a
12:26
question
12:26
or
12:27
bring
12:27
information,
12:28
oftentimes
12:29
I
12:29
would
12:29
look
12:30
up
12:30
and
12:30
they
12:31
perceived
12:31
it
12:31
as
12:32
me
12:32
scowling
12:32
at
12:33
them.
12:34
What
12:34
would
12:34
happen
12:35
is
12:35
I'd
12:36
be
12:36
working
12:36
on
12:37
something
12:37
intensely
12:38
and
12:39
then
12:39
when
12:39
they
12:39
walked
12:40
in,
12:41
I
12:41
was
12:41
shaken
12:42
out
12:42
of
12:42
whatever
12:43
I
12:43
was
12:43
focusing
12:44
on.
12:44
And
12:44
so
12:44
I
12:44
did
12:45
have
12:45
this
12:45
look
12:45
on
12:46
my
12:46
face
12:47
that
12:47
communicated,
12:48
you're
12:49
not
12:49
welcome
12:49
here.
12:50
I
12:51
learned
12:51
from
12:51
that.
12:51
I
12:52
think
12:52
a
12:52
key
12:52
thing
12:52
for
12:53
someone
12:53
receiving
12:54
feedback
12:55
is
12:55
recognizing
12:56
it's
12:56
a
12:56
gift,
12:57
it's
12:58
an
12:58
opportunity
12:59
to
12:59
learn.
12:59
And
13:00
it's
13:00
also
13:01
an
13:01
opportunity
13:02
to
13:02
strengthen
13:03
my
13:03
relationships
13:04
with
13:04
others
13:05
in
13:05
the
13:05
way
13:05
I
13:06
respond
13:06
to
13:06
them.
13:07
And
13:08
so
13:08
after
13:09
I'd
13:09
had
13:09
a
13:09
chance
13:10
to
13:10
study
13:10
that,
13:11
I
13:11
sat
13:12
down
13:12
with
13:12
the
13:12
team
13:12
and
13:13
I
13:13
said,
13:13
I
13:14
apologize
13:15
I
13:15
had
13:16
no
13:16
idea
13:16
I
13:16
was
13:16
doing
13:16
this,
13:17
so
13:17
thank
13:17
you
13:18
for
13:18
pointing
13:19
it
13:19
out
13:19
to
13:19
me.
13:20
And
13:20
what
13:20
I'm
13:20
going
13:20
to
13:21
do
13:21
is
13:21
be
13:21
more
13:22
clear
13:22
with
13:22
you
13:22
in
13:22
the
13:22
future
13:23
by
13:24
either
13:24
closing
13:24
my
13:24
door
13:25
or
13:25
giving
13:25
you
13:25
advance
13:26
notice
13:27
that
13:27
when
13:27
I'm
13:27
working
13:28
on
13:28
something
13:28
where
13:29
it's
13:29
better
13:29
for
13:29
me
13:30
not
13:30
to
13:30
be
13:30
disturbed,
13:31
I
13:32
let
13:32
you
13:32
know
13:32
because
13:33
that
13:33
was
13:33
what
13:33
was
13:34
happening.
13:34
It
13:34
wasn't
13:35
to
13:35
make
13:35
excuses,
13:36
but
13:37
it
13:37
was
13:38
to
13:38
explain
13:39
why
13:40
they
13:40
were
13:40
probably
13:40
seeing
13:41
what
13:41
they
13:41
saw
13:42
and
13:43
understanding
13:43
what
13:44
they
13:44
needed
13:44
from
13:45
me
13:45
and
13:45
how
13:45
I
13:45
could
13:46
best
13:46
match
13:47
the
13:47
timing.
13:48
Questions?
13:50
Yes.
13:51
And,
13:51
you
13:51
know,
13:51
I
13:51
also
13:52
think
13:52
about,
13:53
for
13:53
founders,
13:54
two
13:54
things
13:55
come
13:55
to
13:55
mind.
13:55
One
13:56
is
13:56
that
13:58
we
13:58
get
13:58
in
13:59
the
13:59
habit
13:59
of
13:59
doing
13:59
everything
14:00
ourselves
14:00
at
14:01
the
14:01
beginning.
14:02
As
14:02
we
14:02
grow
14:03
the
14:03
business,
14:03
we
14:03
have
14:03
to
14:04
learn
14:04
how
14:04
to
14:04
let
14:05
go
14:05
and
14:05
let
14:05
other
14:05
people
14:06
do
14:06
it,
14:06
or
14:06
else
14:07
we'll
14:07
drive
14:07
ourselves
14:07
crazy
14:08
and
14:08
we
14:08
will
14:08
limit
14:09
our
14:09
growth.
14:10
And
14:10
there
14:10
are
14:11
things
14:11
that
14:11
we
14:12
do
14:12
out
14:13
of
14:13
habit
14:14
that
14:14
we're
14:15
not
14:15
the
14:15
best
14:15
at
14:16
and
14:17
we
14:17
actually
14:17
don't
14:18
really
14:18
like
14:18
doing,
14:18
but
14:19
we're
14:19
doing
14:19
it,
14:20
and
14:21
it
14:21
gives
14:21
us
14:22
the
14:22
opportunity
14:23
to
14:23
pass
14:24
on
14:24
those
14:24
things
14:25
that
14:26
someone
14:26
else
14:26
could
14:27
do
14:27
and
14:28
probably
14:28
do
14:28
better
14:29
than
14:29
us
14:29
and
14:30
also
14:31
relieve
14:32
us
14:32
from
14:33
something
14:33
that's
14:33
probably
14:34
we're
14:34
not
14:34
well
14:34
suited.
14:36
The
14:36
other
14:36
thing
14:36
I
14:36
was
14:37
thinking
14:37
about
14:38
how,
14:38
you
14:39
know,
14:39
founders,
14:39
I'm
14:40
a
14:40
founder,
14:40
so
14:41
I
14:41
speak
14:42
this
14:42
personally.
14:43
I
14:43
have
14:44
a
14:44
very
14:44
strong
14:44
streak
14:45
of
14:45
independence,
14:46
and
14:47
I
14:47
like
14:47
to
14:47
do
14:47
things
14:48
my
14:48
way.
14:48
And,
14:49
you
14:49
know,
14:49
anybody
14:49
who
14:50
can
14:50
really
14:50
start
14:50
a
14:51
company
14:51
and
14:51
do
14:51
it
14:51
over
14:51
and
14:52
over
14:52
again,
14:52
they've
14:52
got
14:53
a
14:53
little
14:53
bit
14:53
of
14:53
that.
14:53
And
14:54
there's
14:54
a
14:54
part
14:55
of
14:55
us
14:55
who
14:57
doesn't
14:57
want
14:59
to
14:59
have
15:00
oversight.
15:01
There's
15:02
a
15:02
part
15:02
of
15:02
us
15:02
who
15:03
doesn't
15:03
want
15:04
feedback,
15:04
you
15:04
know,
15:05
and
15:05
that's
15:06
something
15:06
we
15:07
need
15:07
to
15:07
grow
15:08
through
15:08
and
15:08
confront.
15:09
Do
15:10
you
15:10
see
15:10
that?
15:11
And
15:13
do
15:13
you
15:13
see
15:13
that
15:13
with
15:14
entrepreneurs?
15:15
Sure.
15:16
Not
15:16
just
15:17
with
15:17
entrepreneurs,
15:17
but
15:18
as
15:18
I
15:18
was
15:18
listening
15:19
to
15:19
you
15:19
talk,
15:19
I
15:20
thought,
15:20
yeah,
15:20
that's
15:21
me.
15:22
We're
15:22
willing
15:22
to
15:23
tolerate
15:24
and
15:24
work
15:25
through
15:25
those
15:25
ups
15:26
and
15:26
downs
15:26
that
15:26
come
15:27
with
15:27
starting
15:28
and
15:28
running
15:28
a
15:28
business
15:29
because
15:29
it's
15:29
inevitable
15:30
we're
15:30
going
15:30
to
15:30
have
15:31
those
15:31
challenges
15:32
so
15:32
that
15:33
we
15:33
can
15:33
have
15:34
that
15:34
control
15:35
over
15:35
our
15:35
destiny
15:36
that,
15:37
say,
15:37
in
15:38
our
15:39
future
15:39
and
15:40
we
15:40
are
15:41
able
15:41
to
15:42
make
15:42
changes
15:42
in
15:43
our
15:43
direction.
15:44
It
15:44
is
15:44
possible
15:45
that
15:45
we
15:46
can
15:46
be
15:47
less
15:48
open
15:48
or
15:49
less
15:49
excited
15:50
about
15:50
receiving
15:50
feedback.
15:51
But
15:51
honestly,
15:52
when
15:53
it
15:53
comes
15:53
to
15:53
getting
15:54
constructive
15:55
feedback,
15:55
I
15:55
think
15:56
there's
15:56
something
15:56
in
15:56
human
15:57
nature
15:58
that
15:58
causes
15:59
us
15:59
to
15:59
want
16:00
to
16:01
not
16:01
know
16:02
or
16:02
not
16:03
realize
16:05
that
16:05
we
16:06
have
16:06
things
16:07
causing
16:07
problems
16:08
from
16:08
others.
16:08
Only
16:09
by
16:09
finding
16:10
those
16:10
out
16:10
can
16:10
we
16:11
make
16:11
different
16:12
choices.
16:13
It
16:13
isn't
16:14
like
16:14
we're
16:14
trying
16:15
to
16:15
turn
16:15
a
16:15
weakness
16:16
into
16:16
a
16:17
strength.
16:17
It's
16:18
looking
16:18
at,
16:19
where
16:19
are
16:19
our
16:20
behaviors
16:21
creating
16:21
issues
16:22
for
16:22
other
16:22
people
16:23
that
16:24
were
16:24
not
16:25
intended.
16:26
You
16:26
know,
16:27
we
16:27
aren't
16:28
doing
16:28
these
16:28
things
16:29
on
16:29
purpose
16:29
to
16:30
create
16:30
pain
16:30
for
16:30
others.
16:31
But
16:32
I'll
16:32
give
16:32
you
16:32
another
16:33
quick
16:33
example
16:34
where
16:34
Denny,
16:35
one
16:36
of
16:36
my
16:36
two
16:36
business
16:37
partners,
16:37
used
16:38
to
16:38
interrupt
16:38
Paula
16:39
and
16:39
me
16:40
and
16:40
finish
16:40
our
16:41
sentences
16:42
because
16:42
he
16:42
was
16:43
impatient
16:43
and
16:44
wanting
16:44
to
16:44
get
16:44
onto
16:44
the
16:45
next
16:45
thing.
16:45
I
16:45
find
16:46
many
16:46
leaders
16:47
have
16:47
this
16:48
action
16:49
orientation.
16:50
Get
16:50
to
16:50
the
16:50
point.
16:51
Let's
16:52
move
16:52
quickly.
16:52
He
16:53
got
16:53
feedback
16:53
in
16:54
his
16:54
report
16:54
around
16:55
this
16:56
interruption.
16:57
And
16:58
so
16:58
we
16:58
thought,
16:58
all
16:58
right,
16:59
how
16:59
can
16:59
we
16:59
support
17:00
him?
17:00
He
17:00
wanted
17:01
to
17:01
change
17:01
his
17:02
behavior.
17:03
And
17:03
I
17:03
think
17:03
this
17:04
is
17:04
a
17:04
key
17:04
piece
17:05
for
17:05
leaders
17:06
acknowledging,
17:07
I
17:08
understand
17:08
you
17:08
want
17:08
me
17:09
to
17:09
do
17:09
this.
17:09
This
17:10
is
17:10
an
17:10
ingrained
17:10
habit
17:11
I've
17:11
had
17:11
for
17:11
a
17:12
long
17:12
time.
17:12
I
17:13
need
17:13
your
17:13
help.
17:14
So
17:14
we
17:14
came
17:15
up
17:15
with
17:15
a
17:15
couple
17:15
of
17:16
things
17:16
that
17:17
would
17:17
be
17:17
visual
17:17
cues
17:18
or
17:19
verbal
17:19
cues
17:19
for
17:20
him
17:20
to
17:21
catch
17:21
himself.
17:22
And
17:22
one
17:22
of
17:22
them
17:22
was
17:23
in
17:23
a
17:23
person
17:23
to
17:23
person
17:24
conversation,
17:25
putting
17:25
our
17:26
hand
17:26
up
17:26
like
17:26
a
17:26
stop
17:27
sign.
17:28
That
17:28
would
17:28
be
17:28
his
17:29
trigger.
17:29
And
17:29
the
17:29
other
17:29
one
17:30
was,
17:30
please
17:30
let
17:30
me
17:31
finish.
17:32
How
17:33
you
17:33
say
17:33
that
17:33
is
17:34
very
17:34
important
17:34
because
17:35
if
17:35
you
17:35
start
17:35
putting
17:36
irritation
17:36
in
17:37
your
17:37
voice,
17:37
like,
17:37
please
17:38
let
17:38
me
17:38
finish,
17:40
that
17:40
doesn't
17:40
serve
17:41
as
17:41
a
17:41
supportive
17:42
tool.
17:42
And
17:43
so
17:43
the
17:44
three
17:44
of
17:44
us
17:44
sometimes
17:45
are
17:45
in
17:45
conversations
17:46
and
17:47
we
17:47
might
17:47
get
17:47
excited
17:48
and
17:48
start
17:49
to
17:49
interrupt
17:49
because
17:50
we're
17:50
brainstorming
17:51
or
17:51
whatever.
17:52
If
17:52
we
17:52
simply
17:52
say,
17:53
please
17:53
let
17:53
me
17:53
finish
17:54
or
17:54
I
17:54
wasn't
17:54
done
17:55
yet,
17:55
then
17:55
that's
17:56
the
17:56
cue
17:57
for
17:57
the
17:57
one
17:58
that
17:58
interrupted
17:59
to
17:59
stop.
18:00
It's
18:00
finding
18:01
these
18:01
things
18:01
where
18:01
we
18:02
don't
18:02
take
18:02
it
18:02
personally,
18:03
make
18:03
it
18:03
about
18:04
a
18:05
defect
18:05
in
18:06
our
18:06
character,
18:06
but
18:07
simply
18:07
take
18:07
it
18:08
as
18:08
information
18:09
that
18:09
can
18:10
help
18:10
us
18:10
be
18:10
more
18:11
effective
18:11
with
18:12
others.
18:13
Because
18:13
that's
18:13
what
18:14
feedback
18:14
really
18:15
is
18:15
about.
18:16
When
18:16
somebody
18:16
has
18:17
the
18:17
courage
18:17
to
18:17
tell
18:18
us
18:18
you
18:19
did
18:19
this,
18:19
it
18:20
had
18:20
this
18:20
kind
18:20
of
18:20
impact
18:21
on
18:21
me.
18:22
The
18:22
way
18:22
we
18:23
respond
18:24
has
18:24
everything
18:24
to
18:25
do
18:25
with
18:25
the
18:25
information
18:26
we're
18:26
going
18:26
to
18:26
get
18:26
from
18:27
them
18:27
in
18:27
the
18:27
future.
18:30
We
18:30
can
18:30
train
18:30
them
18:31
to
18:31
shut
18:31
down,
18:32
or
18:32
we
18:32
can
18:32
train
18:33
them
18:33
to
18:33
share
18:34
and
18:34
shine
18:35
and
18:35
trust.
18:36
Right.
18:36
It's
18:36
all
18:37
in
18:37
those
18:37
moments
18:39
of
18:39
how
18:39
we
18:39
respond.
18:40
You
18:41
said
18:41
in
18:42
your
18:42
last
18:43
statement
18:44
you
18:44
were
18:44
talking
18:45
about
18:45
character
18:46
and
18:47
the
18:48
pieces
18:48
of
18:48
character.
18:49
I
18:49
was
18:49
doing
18:50
an
18:50
exercise
18:50
with
18:50
a
18:51
coach
18:51
recently
18:52
and
18:52
we
18:53
were
18:53
looking
18:54
towards
18:55
the
18:55
end
18:55
of
18:55
life
18:56
and
18:57
what
18:57
is
18:58
it
18:58
we
18:58
want
18:58
to
18:58
see
18:59
in
18:59
our
18:59
lives
18:59
at
19:00
the
19:00
end?
19:00
How
19:00
do
19:00
we
19:01
want
19:01
to
19:01
look
19:02
back
19:02
and
19:02
what
19:02
are
19:03
the
19:03
moments
19:03
we
19:03
want
19:03
to
19:03
be
19:04
creating
19:04
in
19:04
our
19:04
lives?
19:05
It
19:05
was
19:06
so
19:06
clear
19:06
to
19:06
me
19:06
that
19:07
having
19:07
people
19:08
feel
19:08
a
19:08
sense
19:09
of
19:09
love
19:10
from
19:10
me,
19:11
having
19:11
people
19:12
feel
19:12
a
19:12
sense
19:12
of
19:13
care,
19:14
true
19:14
Care
19:15
from
19:15
me.
19:16
And
19:16
it's
19:16
in
19:17
the
19:17
daily
19:17
ways
19:18
we
19:18
interact.
19:19
It's
19:20
like
19:20
when
19:20
you
19:20
look
19:20
up
19:21
because
19:21
somebody's
19:21
interrupted
19:22
you.
19:22
I'm
19:22
the
19:22
same
19:23
way,
19:23
Meredith,
19:23
by
19:24
the
19:24
way.
19:24
And,
19:25
like,
19:25
I
19:25
don't
19:25
like
19:25
to
19:26
be
19:26
interrupted.
19:27
I
19:27
want
19:28
my
19:28
husband,
19:29
my
19:29
daughter,
19:30
or
19:30
my
19:30
work
19:31
partner
19:31
to
19:33
feel
19:33
a
19:33
sense
19:34
of
19:34
genuine
19:35
care
19:35
and
19:36
love.
19:37
And,
19:38
you
19:38
know,
19:38
I
19:38
also
19:39
want
19:39
to
19:39
have
19:39
integrity.
19:40
I
19:40
always
19:41
want
19:41
to
19:41
work
19:42
on
19:42
my
19:42
level
19:42
of
19:42
integrity
19:43
and
19:43
showing
19:44
up
19:44
in
19:44
all
19:44
the
19:44
ways.
19:45
Not
19:45
missing
19:45
an
19:46
email
19:46
that
19:46
comes
19:47
through.
19:47
I
19:47
missed
19:48
an
19:48
email
19:48
that
19:48
Meredith
19:49
sent
19:49
me.
19:49
I
19:50
want
19:50
to
19:50
be
19:51
always
19:51
growing
19:52
as
19:52
a
19:52
person
19:53
and
19:53
growing
19:53
character
19:54
in
19:54
various
19:55
ways.
19:55
And
19:55
I
19:55
know
19:55
that's
19:56
a
19:56
big
19:56
part
19:57
of
19:57
what
19:57
you
19:57
do.
19:58
Can
19:58
you
19:58
talk
19:58
more
19:59
about
19:59
character
20:01
and
20:02
leadership
20:02
and
20:03
growing.
20:06
Love
20:06
that
20:07
the
20:07
key
20:07
thing
20:07
I
20:08
think
20:08
about
20:08
character,
20:09
this
20:09
is
20:10
something
20:10
Denny
20:11
and
20:11
I
20:11
have
20:11
talked
20:12
about,
20:12
written
20:12
about.
20:13
In
20:13
fact,
20:13
he
20:14
has
20:14
a
20:14
book
20:14
called
20:15
Grow
20:15
Strong
20:15
Character.
20:16
Because
20:16
we
20:17
believe
20:17
character
20:18
is
20:18
not
20:18
just
20:19
one
20:19
thing.
20:20
It's
20:21
made
20:21
up
20:21
of
20:21
multiple
20:22
aspects
20:23
of
20:24
who
20:24
we
20:25
are.
20:25
The
20:25
idea
20:25
of
20:25
becoming
20:26
a
20:26
strong
20:27
person
20:27
or
20:27
person
20:28
of
20:28
strong
20:28
character
20:29
is
20:30
multifaceted.
20:31
And
20:32
we've
20:32
actually
20:33
created
20:34
three
20:34
different
20:34
aspects
20:35
of
20:35
that
20:36
related
20:36
to
20:36
building
20:37
a
20:37
stronger
20:37
self,
20:38
stronger
20:39
relationships,
20:40
and
20:40
a
20:41
stronger
20:41
work
20:42
ethic.
20:43
Fundamentally,
20:44
we
20:44
believe
20:45
that
20:45
character
20:45
is
20:46
something
20:46
that
20:46
can
20:46
be
20:47
developed.
20:48
If
20:48
you
20:48
go
20:48
back
20:48
to
20:48
Carol
20:49
Dweck's
20:49
book
20:50
on
20:51
fixed
20:51
mindset
20:52
versus
20:52
growth
20:53
mindset,
20:53
when
20:53
you
20:54
have
20:54
a
20:54
fixed
20:54
mindset,
20:55
you
20:55
tend
20:56
to
20:56
say,
20:56
well,
20:56
that's
20:56
just
20:57
the
20:57
way
20:57
I
20:57
am.
20:58
And
20:58
you
20:58
don't
20:59
think
20:59
it's
21:00
possible
21:00
to
21:01
change
21:01
this
21:02
core
21:02
element
21:03
of
21:03
who
21:03
you
21:03
are.
21:04
The
21:04
growth
21:04
mindset
21:05
is
21:06
one
21:06
where
21:06
I
21:07
can
21:07
always
21:08
be
21:08
learning.
21:09
And
21:09
we
21:10
believe
21:10
these
21:10
aspects
21:11
of
21:11
character
21:12
are
21:13
areas
21:13
for
21:14
development.
21:15
We
21:15
can
21:15
all
21:16
grow
21:16
and
21:16
learn.
21:17
In
21:17
every
21:17
single
21:18
one
21:18
of
21:18
these,
21:18
there's
21:18
actually
21:19
a
21:19
total
21:19
of
21:19
36,
21:20
three
21:20
per
21:21
group.
21:21
So,
21:22
for
21:22
example,
21:23
under
21:23
growing
21:24
a
21:24
stronger
21:24
self,
21:24
we
21:25
have
21:25
things
21:25
like
21:25
self
21:26
awareness,
21:28
self
21:28
discipline,
21:29
humility,
21:30
and
21:31
patience.
21:32
There
21:33
are
21:33
different
21:33
aspects
21:34
under
21:35
relationships.
21:36
Integrity
21:37
is
21:37
a
21:37
big
21:38
one.
21:38
And
21:38
that's
21:39
what
21:39
most
21:40
people
21:40
tend
21:40
to
21:40
think
21:41
of
21:41
when
21:41
they
21:41
think
21:41
of
21:42
character.
21:42
It's
21:43
a
21:43
big
21:43
part
21:43
of
21:44
character
21:45
because
21:45
it's
21:45
that
21:46
who
21:46
you
21:47
know,
21:47
can
21:48
people
21:48
trust
21:48
my
21:49
word,
21:50
Will
21:50
I
21:50
do
21:51
what
21:51
I
21:51
said
21:51
I
21:51
will
21:52
do?
21:52
That's
21:53
an
21:53
important
21:53
aspect.
21:54
But
21:54
also
21:55
around
21:55
relationships
21:56
are
21:56
things
21:57
like
21:58
fairness
21:59
and
21:59
compassion
22:01
and
22:02
empathy.
22:03
So
22:03
there
22:03
are
22:04
multiple
22:05
areas
22:05
related
22:06
to
22:06
each
22:07
one
22:07
of
22:07
these.
22:07
And
22:07
finally,
22:08
with
22:08
the
22:08
work
22:09
ethic,
22:09
we
22:09
have
22:10
things
22:10
like,
22:10
am
22:10
I
22:11
willing
22:11
to
22:11
be
22:11
responsible,
22:12
to
22:13
take
22:13
responsibility,
22:14
to
22:14
be
22:14
held
22:14
accountable,
22:15
to
22:15
make
22:15
an
22:15
effort,
22:16
to
22:17
seek
22:17
excellence,
22:18
to
22:19
take
22:19
initiative?
22:20
Each
22:21
one
22:21
of
22:21
those,
22:22
if
22:23
you
22:23
think
22:23
about
22:23
it,
22:24
it's
22:24
a
22:24
behavior
22:25
pattern
22:26
and
22:26
it's
22:27
one
22:27
that,
22:27
yes,
22:28
we
22:28
have
22:28
a
22:28
way
22:29
of
22:29
doing
22:29
things,
22:30
but
22:30
we
22:31
can
22:31
change
22:31
that
22:32
over
22:32
time.
22:33
A
22:34
key
22:34
aspect
22:35
of
22:35
any
22:35
leadership
22:36
development
22:37
coco
22:38
that
22:38
we
22:38
see
22:39
happening
22:40
in
22:40
organizations
22:41
is
22:42
often
22:42
there's
22:42
this
22:43
program
22:44
that's
22:45
put
22:45
in
22:45
place
22:46
and
22:46
delivered
22:47
and
22:48
then
22:48
the
22:48
assumption
22:49
is,
22:50
you've
22:50
got
22:50
it
22:50
now,
22:51
so
22:52
go
22:52
use
22:52
it.
22:53
I'll
22:53
never
22:53
forget
22:54
one
22:54
executive
22:55
that
22:55
I
22:55
talked
22:56
to
22:57
who
22:58
reached
22:58
senior
22:59
levels
22:59
in
22:59
a
22:59
Fortune
23:00
500
23:01
company.
23:02
He
23:02
told
23:02
me
23:03
every
23:03
single
23:03
leadership
23:04
development
23:04
program
23:05
he
23:05
attended
23:05
in
23:06
all
23:06
his
23:06
years.
23:07
There
23:07
was
23:07
never
23:07
any
23:08
follow
23:08
up.
23:09
It
23:09
was
23:09
just
23:10
assumed
23:10
they
23:11
would
23:11
use
23:11
it.
23:12
And
23:13
that's
23:13
the
23:13
shortfall
23:14
in
23:15
many
23:15
development
23:16
programs.
23:17
Exposure
23:18
to
23:18
information
23:20
does
23:20
not
23:20
equal
23:21
behavior
23:21
change.
23:22
Because
23:22
what's
23:23
really
23:23
required
23:24
is,
23:24
yes,
23:25
you've
23:25
got
23:25
to
23:25
have
23:26
the
23:26
knowledge,
23:26
here's
23:27
what
23:27
that
23:27
skill
23:28
looks
23:28
like
23:28
done
23:29
well,
23:30
but
23:30
then
23:30
you've
23:31
got
23:31
to
23:31
have
23:31
the
23:31
practice
23:32
and
23:32
the
23:32
follow
23:33
through
23:33
afterwards.
23:34
Because
23:35
what's
23:35
really
23:36
going
23:36
on
23:36
is
23:36
we're
23:37
rewiring
23:37
our
23:38
brain.
23:39
Just
23:39
like
23:39
when
23:40
you
23:40
think
23:40
of
23:40
an
23:40
athlete
23:41
practicing
23:41
a
23:42
specific
23:42
skill
23:42
over
23:43
and
23:43
over
23:43
again,
23:43
it's
23:44
to
23:44
get
23:44
that
23:44
pathway
23:45
so
23:45
it's
23:45
automatic.
23:46
The
23:47
same
23:47
for
23:47
learning
23:48
a
23:48
musical
23:48
instrument
23:49
and
23:49
a
23:49
specific
23:50
piece
23:50
of
23:50
music.
23:52
It's
23:52
the
23:52
same
23:53
for
23:53
any
23:53
skill.
23:54
It's
23:55
that
23:55
repetition
23:56
that
23:57
causes
23:57
the
23:57
brain
23:58
to
23:59
make
23:59
this
23:59
strong
24:00
pathway
24:01
that
24:01
becomes
24:02
your
24:02
new
24:02
normal
24:03
as
24:03
opposed
24:03
to
24:03
the
24:04
old
24:04
way
24:04
of
24:05
doing
24:05
things.
24:05
It's
24:06
like
24:06
driving
24:07
on
24:07
a
24:07
gravel
24:08
road
24:08
and
24:08
it's
24:09
bumpy
24:09
and
24:09
uncomfortable.
24:10
When
24:10
we
24:10
first
24:11
start
24:11
out
24:12
with
24:12
that
24:12
new
24:12
behavior,
24:13
we're
24:13
not
24:13
going
24:13
to
24:13
get
24:14
it
24:14
right
24:14
every
24:14
time,
24:15
but
24:15
we
24:15
need
24:15
to
24:16
stick
24:16
with
24:16
it,
24:16
keep
24:17
practicing,
24:17
and
24:17
eventually
24:18
it
24:18
becomes
24:18
a
24:18
superhighway.
24:20
It's
24:21
amazing
24:21
as
24:21
you're
24:22
talking
24:22
about
24:22
some
24:22
of
24:23
these
24:23
character
24:24
strengths,
24:25
things
24:26
like,
24:27
I
24:28
love
24:28
discipline,
24:29
it's
24:29
something
24:30
I
24:31
lean
24:31
on.
24:32
Patience
24:33
is
24:33
when
24:33
I
24:33
can
24:33
always
24:34
work
24:34
on
24:35
that
24:36
piece
24:36
of
24:37
feeling
24:37
responsible.
24:38
And
24:38
I'm
24:38
thinking
24:38
of
24:39
for
24:39
all
24:39
of
24:39
us,
24:39
but
24:40
for
24:40
founders
24:40
like
24:41
that,
24:41
responsibility,
24:42
accountability,
24:43
we
24:43
have
24:43
to
24:43
sometimes
24:44
as
24:44
founders
24:45
go
24:45
looking
24:45
for
24:46
it
24:46
right,
24:46
we
24:47
have
24:47
to
24:47
put
24:47
measures
24:47
in
24:48
place
24:48
so
24:48
that
24:48
we
24:49
will
24:49
stay
24:50
accountable.
24:51
Because
24:51
sometimes
24:52
if
24:53
we
24:53
have
24:53
all
24:53
the
24:53
decisions
24:54
and
24:54
we
24:54
don't
24:54
have
24:54
any
24:55
checks
24:55
and
24:55
balances,
24:56
we
24:56
can
24:56
get
24:56
ourselves
24:57
into
24:57
trouble.
24:58
So
24:58
I
24:58
love
24:58
this.
24:59
So
24:59
from
25:00
training
25:00
to
25:01
transformation,
25:02
how
25:02
can
25:03
leaders
25:04
create
25:05
lasting
25:06
change
25:06
then
25:08
for
25:09
themselves.
25:10
Or
25:10
for
25:10
their
25:10
people
25:11
or
25:11
both?
25:11
For
25:12
both?
25:14
Well,
25:14
it
25:15
starts
25:15
first
25:16
with
25:17
looking
25:17
at
25:17
what
25:18
is
25:18
the
25:19
behavior
25:19
I
25:19
want
25:19
to
25:20
adopt,
25:20
what
25:21
is
25:21
the
25:21
new
25:21
skill.
25:23
We
25:23
all
25:24
come
25:24
to
25:25
the
25:25
workplace
25:27
with
25:27
certain
25:28
skills
25:28
already
25:29
in
25:29
place.
25:30
So
25:30
it's
25:30
not
25:30
that
25:31
we
25:31
are
25:31
acquiring
25:31
something
25:32
from
25:32
scratch,
25:33
it's
25:33
how
25:33
are
25:34
we
25:35
learning
25:35
to
25:36
do
25:36
it
25:36
in
25:36
a
25:36
different
25:37
way
25:37
so
25:37
we
25:38
can
25:38
be
25:38
more
25:38
effective.
25:39
That's
25:39
the
25:39
first
25:40
thing
25:40
is
25:40
identifying
25:41
A
25:42
good
25:42
place
25:42
to
25:42
start
25:43
is
25:43
looking
25:43
at
25:43
what
25:44
are
25:44
the
25:44
values
25:45
that
25:45
we
25:45
as
25:46
a
25:46
company
25:46
have
25:46
adopted
25:48
and
25:48
say
25:49
are
25:49
important
25:49
to
25:50
us
25:50
and
25:50
the
25:50
way
25:51
that
25:51
we
25:51
are
25:51
going
25:51
to
25:52
operate
25:52
as
25:52
a
25:52
business.
25:54
What
25:54
I
25:54
have
25:54
seen
25:55
over
25:55
time
25:55
is
25:56
companies
25:57
will
25:57
invest
25:58
a
25:58
lot
25:58
of
25:58
time
25:59
and
25:59
money
25:59
creating
26:00
values
26:01
and
26:02
communicating
26:02
them
26:03
to
26:03
everybody.
26:04
And
26:04
that's
26:04
where
26:05
it
26:05
stops.
26:06
What
26:07
is
26:07
done
26:08
to
26:08
help
26:08
bring
26:09
those
26:09
values
26:10
to
26:10
life?
26:11
If
26:11
we
26:11
say
26:11
we
26:12
are
26:12
a
26:12
company
26:13
of
26:13
integrity,
26:14
how
26:15
do
26:15
we
26:15
keep
26:15
our
26:16
word
26:16
with
26:17
each
26:17
other,
26:18
with
26:18
our
26:18
customers?
26:19
You
26:20
know,
26:20
when
26:20
we
26:20
say
26:20
you
26:21
have
26:21
on
26:21
time
26:21
delivery,
26:22
do
26:22
we
26:22
do
26:23
that?
26:23
And
26:24
so
26:25
what
26:25
often
26:25
happens
26:26
is
26:27
these
26:28
statements
26:28
or
26:29
values
26:30
aren't
26:31
fleshed
26:31
out
26:32
enough
26:32
to
26:32
know
26:32
what
26:33
does
26:33
that
26:33
look
26:33
like
26:34
in
26:34
action.
26:35
And
26:35
then
26:35
the
26:35
next
26:36
step
26:36
is
26:36
how
26:37
do
26:37
we
26:37
develop
26:38
into
26:38
those?
26:39
What
26:39
does
26:39
that
26:39
look
26:40
like?
26:41
What
26:42
agreements
26:43
do
26:43
we
26:43
need
26:44
to
26:44
make
26:44
with
26:44
each
26:45
other?
26:46
This
26:46
is
26:47
how
26:47
we
26:48
operate
26:48
around
26:48
here
26:49
because
26:49
that's
26:49
what
26:49
culture
26:50
is
26:50
all
26:50
about.
26:51
How
26:51
do
26:51
we
26:52
want
26:52
to
26:52
do
26:52
things?
26:53
How
26:53
are
26:54
we
26:54
currently
26:54
doing
26:55
them?
26:55
And
26:56
are
26:56
there
26:56
gaps
26:57
between
26:57
the
26:57
two?
26:58
Because
26:58
that's
26:58
where
26:58
the
26:59
development
26:59
opportunities
27:00
come
27:00
in.
27:02
Where
27:02
are
27:02
we
27:03
not
27:03
living
27:03
up
27:03
to
27:04
what
27:05
we
27:05
say
27:05
our
27:05
values
27:06
are?
27:07
Are
27:07
we
27:07
treating
27:08
everybody
27:08
fairly?
27:09
Are
27:09
there
27:09
areas
27:10
where
27:10
we
27:10
are
27:11
not
27:12
inclusive,
27:13
where
27:13
we
27:13
are
27:13
not
27:14
giving
27:14
everyone
27:14
an
27:15
equal
27:15
voice?
27:17
Speak
27:17
up.
27:18
So
27:18
it's
27:19
examining,
27:20
I
27:20
think
27:21
first,
27:21
what
27:21
are
27:21
our
27:21
core
27:22
values
27:23
as
27:23
individuals,
27:24
as
27:24
an
27:24
organization,
27:26
and
27:26
what
27:26
do
27:27
we
27:27
need
27:27
to
27:27
do
27:28
differently
27:29
so
27:29
that
27:30
they're
27:30
not
27:30
just
27:30
aspirational,
27:32
they're
27:32
how
27:32
we
27:33
live,
27:33
they're.
27:34
Concrete
27:34
and
27:35
they're
27:35
behavior
27:36
oriented.
27:37
There's
27:37
actions
27:38
associated
27:38
with
27:38
it
27:39
looking
27:39
to
27:40
say,
27:40
well,
27:40
what
27:40
does
27:40
integrity
27:41
look
27:41
like
27:41
in
27:41
our
27:42
marketing?
27:42
What
27:42
does
27:42
it
27:42
look
27:43
like
27:43
in
27:43
our
27:43
sales
27:43
channel?
27:44
What
27:44
does
27:45
integrity
27:45
look
27:45
like
27:45
when
27:46
we
27:46
pick
27:46
up
27:46
the
27:46
phone
27:46
and
27:47
call
27:47
somebody?
27:48
It's.
27:48
It's
27:48
way
27:49
more
27:49
specific
27:50
than
27:50
just
27:51
words
27:51
on
27:51
a.
27:52
On
27:52
website,
27:53
the
27:53
word
27:53
integrity,
27:54
people
27:54
have
27:54
different
27:55
interpretations
27:56
of
27:56
what
27:56
that
27:56
means.
27:57
And
27:57
so
27:58
having
27:58
a
27:58
conversation,
27:59
if
28:00
that
28:00
is
28:00
one
28:00
of
28:00
our
28:00
values,
28:01
having
28:02
a
28:02
conversation,
28:03
even
28:03
having
28:03
people
28:04
write
28:04
down
28:05
individually
28:06
themselves
28:06
and
28:07
then
28:07
share
28:07
with
28:07
the
28:08
group,
28:08
here's
28:09
what
28:09
I
28:09
think
28:09
of.
28:10
You're
28:10
going
28:11
to
28:11
find
28:11
all
28:11
kinds
28:11
of
28:11
different
28:12
variations,
28:13
all
28:13
of
28:13
which
28:14
can
28:14
enrich
28:15
the
28:15
definition.
28:16
It's
28:16
not
28:16
like
28:17
you
28:17
have
28:17
to
28:17
come
28:18
up
28:18
with
28:18
the
28:18
one
28:19
right
28:19
one.
28:20
It's
28:20
one
28:20
of
28:20
the
28:20
aspects
28:21
of
28:21
integrity
28:22
that
28:22
we
28:22
want
28:22
to
28:23
embody
28:23
as
28:23
individuals
28:24
and
28:24
as
28:25
a
28:25
company.
28:26
Beautiful.
28:27
I
28:27
love
28:28
that.
28:28
Tell
28:28
us
28:29
more
28:29
about.
28:29
You
28:30
have
28:30
peer
28:30
coaching
28:31
and
28:31
power
28:32
partnerships.
28:33
What
28:33
is
28:34
that
28:35
and
28:35
how
28:35
that
28:35
can
28:36
help
28:36
leaders?
28:37
The
28:37
development
28:38
programs
28:38
we
28:38
have
28:39
are
28:39
around
28:40
what
28:40
we
28:40
call
28:40
skill
28:40
builder
28:41
which
28:41
is
28:41
helping
28:42
people
28:42
develop
28:43
both
28:43
communication
28:44
skills
28:44
and
28:44
character
28:45
over
28:45
time.
28:46
The
28:46
power
28:47
partners
28:47
is
28:47
around
28:48
the
28:48
communication
28:48
skills.
28:50
Both
28:50
of
28:50
them
28:51
have
28:52
an
28:52
element
28:52
of
28:52
coaching
28:54
involved.
28:54
And
28:55
while
28:55
it's
28:55
ideal
28:56
to
28:56
have
28:56
one
28:56
on
28:57
one
28:57
coaching,
28:59
hiring
28:59
an
28:59
executive
29:00
coach
29:00
for
29:00
everyone
29:01
is
29:01
prohibitive
29:02
in
29:02
terms
29:02
of
29:02
cost.
29:03
One
29:03
of
29:03
the
29:03
things
29:04
we
29:04
have
29:04
found
29:05
to
29:05
be
29:05
effective
29:06
is
29:07
helping
29:07
people
29:07
learn
29:08
how
29:08
to
29:08
be
29:09
peer
29:09
coaches.
29:10
Because
29:11
it
29:11
doesn't
29:11
have
29:11
to
29:12
be
29:12
overly
29:12
complicated.
29:14
It's
29:14
a
29:14
matter
29:15
of
29:15
saying
29:16
we
29:16
are
29:17
going
29:17
to
29:17
work
29:17
together
29:18
to
29:19
check
29:19
in
29:19
with
29:19
each
29:20
other
29:20
on
29:20
a
29:20
regular
29:21
basis
29:21
for
29:22
support,
29:22
encouragement
29:23
and
29:23
accountability.
29:25
It's
29:25
simply
29:26
a
29:26
matter
29:26
of
29:27
making
29:27
commitments.
29:27
I've
29:28
done
29:28
this
29:29
with
29:29
somebody
29:30
I
29:30
met
29:30
at
29:30
a
29:31
conference
29:31
over
29:32
five
29:32
years
29:32
ago
29:33
and
29:33
she
29:33
and
29:33
I
29:34
have
29:34
weekly
29:35
check
29:35
ins
29:36
through
29:36
emails
29:37
of
29:38
what
29:38
our
29:39
goals
29:39
were
29:40
for
29:40
last
29:40
week
29:41
and
29:41
how
29:41
we
29:42
did
29:42
in
29:42
accomplishing
29:43
them.
29:43
So
29:44
that
29:44
was
29:44
our
29:44
accountability
29:45
check
29:45
in.
29:46
Here's
29:46
what
29:46
we
29:46
have
29:47
planned
29:47
for
29:47
the
29:47
coming
29:48
week
29:49
so
29:49
that
29:49
we
29:49
know
29:50
what
29:50
to
29:50
anticipate
29:51
the
29:51
person
29:51
is
29:51
going
29:52
to
29:52
be
29:52
focusing
29:52
on.
29:53
So
29:53
each
29:53
week
29:54
we
29:54
send
29:54
an
29:54
email
29:55
that's
29:55
got
29:55
those
29:56
two
29:56
things.
29:57
What
29:57
was
29:57
my
29:57
focus
29:58
last
29:58
week
29:58
and
29:59
how
29:59
well
29:59
did
29:59
I
29:59
accomplish
30:00
it?
30:01
And
30:01
then
30:01
what
30:02
am
30:02
I
30:02
going
30:02
to
30:02
be
30:03
focusing
30:03
on
30:03
this
30:03
week?
30:04
It
30:04
doesn't
30:05
have
30:05
to
30:05
take
30:05
a
30:05
lot
30:05
of
30:06
time.
30:06
We
30:06
also
30:07
have
30:07
these
30:07
monthly
30:08
check
30:08
in
30:09
calls.
30:09
People
30:10
being
30:10
peer
30:11
coaches
30:11
can
30:12
be
30:12
in
30:12
the
30:12
same
30:13
organization,
30:14
maybe
30:15
even
30:15
on
30:15
the
30:15
same
30:15
team
30:16
or
30:16
they
30:16
could
30:16
be
30:16
in
30:17
different
30:17
departments.
30:17
It
30:18
could
30:18
be
30:18
somebody
30:19
you've
30:19
met
30:19
through
30:20
your
30:20
network,
30:21
whatever
30:22
works
30:22
for
30:22
you.
30:23
But
30:23
the
30:23
key
30:23
is
30:24
consistency
30:25
and
30:26
what
30:26
are
30:26
we
30:26
going
30:26
to
30:27
be
30:27
checking
30:28
on.
30:29
In
30:29
our
30:29
case
30:30
it
30:30
was
30:30
business
30:31
related
30:31
but
30:31
we
30:32
ended
30:32
up
30:32
adding
30:33
some
30:33
personal
30:33
things
30:34
we
30:34
were
30:34
working
30:34
on
30:35
too.
30:36
So
30:36
it
30:36
was
30:36
kind
30:37
of
30:37
an
30:37
overall
30:37
whole
30:38
person
30:39
accountability.
30:40
It
30:40
stays
30:41
in
30:41
my
30:41
mind
30:42
throughout
30:42
the
30:43
week.
30:43
Oh,
30:43
I
30:43
know
30:44
I
30:44
have
30:44
to
30:44
get
30:44
back
30:44
with
30:44
Becky
30:45
on
30:45
this.
30:46
I
30:46
need
30:46
to
30:46
get
30:46
it
30:47
done.
30:47
It'll
30:47
cause
30:47
me
30:48
to
30:48
put
30:48
in
30:48
that
30:48
extra
30:49
time
30:50
or
30:50
be
30:51
more
30:51
intentional.
30:52
It's
30:53
like
30:53
going
30:53
to
30:53
the
30:53
gym
30:54
and
30:54
working
30:54
with
30:54
a
30:54
personal
30:55
trainer.
30:56
You
30:56
stick
30:56
with
30:57
it
30:57
better
30:58
when
30:58
you
30:58
have
30:59
somebody
30:59
not
30:59
just
31:00
holding
31:00
you
31:00
accountable
31:00
but
31:01
you
31:01
know,
31:01
has
31:01
got
31:02
your
31:02
back,
31:02
has,
31:03
you
31:03
know,
31:03
is
31:03
supporting
31:04
you
31:04
in
31:05
this
31:05
process
31:06
and
31:06
can
31:06
give
31:06
you
31:07
helpful
31:07
ideas
31:08
or
31:08
encouragement
31:09
if
31:10
you
31:10
have
31:10
a
31:10
setback.
31:11
It's
31:12
very
31:12
powerful
31:12
to
31:13
have
31:13
a
31:14
person
31:14
like
31:14
that,
31:15
that
31:15
you
31:15
are
31:16
equally
31:16
committed
31:17
to
31:17
each
31:17
other's
31:17
success.
31:19
I
31:20
feel
31:20
like
31:20
that's
31:20
such
31:20
a
31:20
wonderful
31:21
part
31:22
of
31:22
a
31:22
culture
31:23
to
31:23
put
31:23
into
31:24
a
31:24
company.
31:25
Right
31:25
where
31:26
because
31:28
if
31:28
you
31:28
have
31:29
to
31:29
me,
31:29
if
31:29
you,
31:30
if
31:30
you
31:30
were
31:30
in
31:30
a
31:30
company
31:31
that
31:31
had
31:32
this
31:32
kind
31:32
of
31:33
coaching
31:33
relationships,
31:35
part
31:35
of,
31:36
part
31:36
of,
31:36
as
31:36
part
31:36
of
31:37
it,
31:37
you
31:37
would
31:37
learn
31:38
how
31:38
to
31:38
be
31:38
a
31:38
good
31:38
listener,
31:39
you'd
31:39
learn
31:40
how
31:40
to
31:40
be
31:40
a
31:40
supportive
31:41
coach.
31:41
You'd
31:42
learn
31:42
how
31:42
to
31:42
receive
31:43
feedback,
31:44
you'd
31:44
learn
31:45
how
31:45
to
31:45
be
31:45
accountable.
31:46
All
31:46
these
31:47
wonderful
31:47
things
31:48
could
31:48
come
31:49
from
31:50
having
31:50
that
31:51
as
31:51
part
31:51
of
31:51
your
31:52
culture.
31:53
You
31:53
just
31:54
hit
31:54
on
31:54
something
31:54
so
31:54
important.
31:55
Coco,
31:56
this
31:56
idea
31:57
of
31:57
becoming
31:57
an
31:58
effective
31:58
peer
31:58
coach
32:00
has
32:00
a
32:00
ripple
32:01
effect
32:01
in
32:02
every
32:02
other
32:02
area
32:02
of
32:03
your
32:03
life.
32:04
And
32:04
so
32:05
you
32:05
become
32:05
a
32:06
better
32:06
leader
32:07
to
32:07
people
32:07
on
32:08
your
32:08
team
32:09
because
32:09
of
32:10
the
32:10
skills
32:10
you're
32:10
developing
32:12
as
32:12
a
32:12
peer
32:12
coach.
32:13
That
32:13
listening,
32:14
the
32:14
giving
32:14
feedback,
32:15
the
32:16
asking
32:16
of
32:16
questions.
32:18
Because
32:18
effective
32:19
coaching
32:19
doesn't
32:20
involve
32:20
pressure
32:21
to
32:21
tell
32:22
somebody
32:22
what
32:22
to
32:22
do,
32:23
it's
32:24
helping
32:24
to
32:24
draw
32:25
out
32:25
in
32:25
them
32:26
the
32:27
brilliance
32:28
and
32:28
the
32:28
strengths
32:29
they
32:29
already
32:29
have.
32:30
It's
32:30
just
32:31
being
32:31
willing
32:31
to
32:32
ask
32:32
the
32:33
questions.
32:33
I
32:34
think
32:34
that's
32:34
such
32:34
an
32:35
important
32:35
piece
32:36
for
32:36
founders
32:37
and
32:39
totally
32:40
where
32:40
we,
32:41
because
32:42
we're
32:42
doing
32:42
so
32:42
much
32:43
ourselves,
32:43
as
32:44
we
32:44
bring
32:44
more
32:44
people
32:45
on
32:45
board,
32:45
that
32:46
willingness
32:46
to
32:47
let
32:47
go
32:47
and
32:48
also
32:48
not
32:48
be
32:48
the
32:49
answer
32:49
person.
32:50
I
32:51
don't
32:51
have
32:51
to
32:51
tell
32:52
them
32:52
the
32:53
answer
32:53
if
32:53
they
32:54
come
32:54
to
32:54
me
32:54
with
32:54
a
32:54
question.
32:55
Learning
32:56
to
32:56
ask
32:56
questions
32:57
back
32:58
so
32:58
they
32:58
don't
32:59
come
32:59
to
32:59
you
32:59
initially
33:00
when
33:00
they
33:00
have
33:00
a
33:01
question,
33:01
and
33:01
it
33:01
frees
33:02
up
33:02
your
33:02
time.
33:03
So.
33:03
So
33:03
to
33:03
simply
33:04
ask,
33:04
what
33:04
have
33:05
you
33:05
thought
33:05
of
33:05
so
33:05
far?
33:06
What
33:07
options
33:07
have
33:08
you
33:08
considered
33:08
and
33:08
which
33:09
one
33:09
do
33:09
you
33:09
think
33:09
is
33:09
the
33:10
best?
33:10
So
33:10
when
33:10
we
33:11
get
33:11
those
33:11
kinds
33:12
of
33:12
questions
33:12
to
33:12
them,
33:13
they
33:13
learn,
33:14
oh,
33:15
I
33:15
need
33:15
to
33:15
think
33:16
this
33:16
through
33:17
before
33:17
I
33:18
take
33:18
this
33:19
question
33:19
to
33:19
Coco.
33:20
You
33:20
are
33:21
then
33:21
presented
33:21
with
33:22
their
33:23
question,
33:23
with
33:24
their
33:24
ideas
33:24
and
33:25
recommendations,
33:26
saving
33:27
you
33:27
a
33:27
lot
33:28
of
33:28
time.
33:28
And
33:28
then
33:28
your
33:29
questions
33:29
can
33:29
be
33:30
around
33:30
where
33:31
there
33:31
might
33:31
be
33:32
shortfalls
33:32
that
33:32
they
33:32
haven't
33:33
considered
33:34
or
33:34
other
33:35
questions
33:35
that
33:35
will
33:36
help
33:36
them
33:37
think
33:37
it
33:37
through
33:38
more
33:38
effectively.
33:40
It's
33:41
really
33:41
a
33:41
powerful
33:42
way
33:42
to
33:42
lead
33:43
and
33:43
to
33:44
create
33:45
innovation
33:47
leaders
33:48
within.
33:48
I
33:49
mean,
33:49
it
33:50
really
33:50
is
33:50
so
33:50
powerful.
33:52
One
33:53
of
33:53
my
33:53
areas
33:54
of
33:54
focus
33:54
this
33:55
year
33:55
in
33:55
my
33:56
development
33:56
of
33:57
the
33:57
Force
33:57
for
33:57
Good
33:57
system
33:58
is
33:58
around
33:59
the
34:00
three
34:00
core
34:00
values.
34:01
Be
34:01
wise,
34:01
be
34:02
transformative,
34:03
and
34:03
be
34:03
of
34:03
highest
34:03
and
34:04
best
34:04
use.
34:05
How
34:05
you
34:06
create
34:06
an
34:07
environment
34:07
where
34:07
people
34:08
can
34:08
learn
34:09
and
34:09
grow.
34:10
And
34:10
we
34:10
have
34:11
in
34:11
the
34:11
system
34:12
meetings
34:13
and
34:13
how
34:13
you
34:13
hold
34:14
a
34:14
meeting
34:14
so
34:14
that
34:15
people
34:15
feel
34:15
that
34:16
way.
34:16
This
34:16
idea
34:17
of
34:17
peer
34:18
coaching
34:19
goes
34:19
even
34:20
deeper
34:21
where
34:22
it's
34:22
sort
34:22
of
34:22
the
34:22
one
34:23
on
34:23
one
34:23
level,
34:24
then
34:24
the
34:24
container
34:25
of
34:25
the
34:25
team
34:25
and
34:26
then
34:26
the
34:26
container
34:26
of
34:27
the
34:27
whole
34:27
company.
34:28
And
34:29
how
34:29
do
34:29
you
34:29
create
34:30
a
34:30
place
34:30
where
34:30
people
34:32
can
34:32
feel
34:32
like
34:33
it's
34:33
safe
34:33
and
34:34
exciting
34:35
and
34:35
fun
34:35
to
34:35
grow
34:36
as
34:37
humans?
34:38
It
34:38
all
34:38
starts
34:39
with
34:40
how
34:40
you
34:40
as
34:41
the
34:41
owner
34:43
respond.
34:45
It's
34:45
one
34:45
thing
34:46
to
34:46
tell
34:46
people
34:47
we
34:47
are
34:47
this
34:48
kind
34:48
of
34:48
company,
34:50
but
34:50
if
34:50
they
34:50
don't
34:51
see
34:51
you
34:51
Living
34:51
it.
34:52
It's
34:52
going
34:52
to
34:53
ring
34:53
hollow
34:54
for
34:54
them.
34:55
And
34:55
there's
34:56
not
34:56
going
34:56
to
34:56
be
34:56
the
34:56
trust
34:57
and
34:57
credibility.
34:58
Trust
34:58
is
34:58
the
34:59
foundation
34:59
piece
35:00
of
35:00
everything
35:01
for
35:01
a
35:02
leader.
35:03
That's
35:03
why
35:03
humility
35:04
to
35:05
us
35:05
is
35:05
a
35:06
core
35:06
character
35:07
strength.
35:08
If
35:08
I'm
35:09
not
35:09
willing
35:09
to
35:09
admit
35:10
I'm
35:10
wrong,
35:11
then
35:11
I'm
35:12
going
35:12
to
35:12
be
35:12
sending
35:13
a
35:13
message
35:13
to
35:13
others.
35:14
It's
35:14
not
35:14
safe
35:15
for
35:15
you
35:15
to
35:16
admit
35:16
when
35:16
you're
35:16
wrong.
35:17
And
35:17
so
35:17
they're
35:18
going
35:18
to
35:18
be
35:18
hiding
35:19
it.
35:19
They're
35:19
going
35:20
to
35:20
be
35:20
blaming.
35:21
This
35:21
whole
35:21
culture
35:22
of
35:23
accountability
35:24
will
35:24
be
35:25
lacking
35:26
because
35:26
you,
35:27
as
35:27
the
35:27
owner,
35:28
have
35:28
not
35:28
demonstrated
35:29
a
35:29
willingness
35:30
to
35:31
say,
35:31
I
35:32
was
35:32
wrong.
35:33
Or
35:34
as
35:34
Gary
35:34
ridge,
35:35
the
35:35
former
35:35
CEO
35:37
of
35:37
WD40,
35:38
says,
35:39
I
35:39
don't
35:39
know
35:40
if
35:41
you're
35:41
willing
35:41
to
35:41
say.
35:42
Those
35:42
were
35:42
his
35:43
three
35:43
favorite
35:43
words.
35:44
I
35:44
don't
35:44
know.
35:45
Because
35:45
he
35:45
wanted
35:46
to
35:46
draw
35:46
out
35:47
from
35:47
others.
35:47
He
35:48
wasn't
35:48
afraid
35:48
to
35:49
say
35:49
that.
35:49
Afraid.
35:50
Afraid
35:50
of
35:50
looking
35:50
foolish
35:51
or
35:52
not
35:52
competent.
35:53
All
35:53
goes
35:53
back
35:54
to
35:54
that
35:54
feeling
35:55
like,
35:55
I'm
35:55
enough.
35:57
I
35:58
am
35:58
a
35:58
learner,
35:59
so
35:59
I'm
35:59
not
35:59
going
36:00
to
36:00
know
36:00
everything,
36:01
so
36:01
it's
36:01
okay
36:01
to
36:01
admit
36:02
it.
36:02
It's
36:03
not
36:03
a
36:04
personal
36:04
defect
36:05
for
36:05
me
36:06
to
36:06
say
36:06
I
36:06
don't
36:07
know.
36:07
Yes,
36:08
that's
36:09
such
36:09
sage
36:10
advice
36:11
for
36:12
any
36:12
of
36:12
us.
36:13
You
36:13
talk
36:13
about
36:14
trusted
36:15
communication
36:16
and
36:17
how
36:17
a
36:17
big
36:18
part
36:18
of
36:18
your
36:19
programs
36:20
and
36:21
assessments
36:21
and
36:22
your
36:22
whole
36:22
foundation
36:23
is
36:23
around
36:23
building
36:24
trust
36:25
and
36:25
having
36:26
good
36:26
communication
36:27
that
36:27
fosters
36:28
trust.
36:29
If
36:29
you
36:30
could
36:30
share.
36:30
You've
36:30
talked
36:30
a
36:31
little
36:31
bit
36:31
about
36:31
this,
36:31
but
36:32
maybe
36:32
some.
36:32
Any
36:33
other
36:33
pitfalls
36:34
that
36:34
you
36:35
see
36:35
happening
36:36
that
36:36
could
36:37
get
36:37
in
36:37
the
36:37
way,
36:38
as
36:38
well
36:38
as
36:38
any
36:39
other
36:39
steps
36:40
or
36:40
practical
36:41
advice
36:42
to
36:42
help
36:42
build
36:42
that
36:43
culture
36:44
where
36:44
people
36:44
feel
36:45
heard
36:45
and
36:45
valued
36:46
and
36:46
engaged.
36:47
You
36:47
know,
36:48
it
36:48
goes
36:48
back.
36:49
It's
36:49
a
36:49
combination
36:50
of
36:50
communication
36:51
skills
36:52
and
36:53
character.
36:54
So
36:54
another
36:54
aspect
36:55
of
36:55
character
36:56
is
36:56
courage.
36:57
To
36:57
me,
36:58
that
36:58
goes
36:58
hand
36:58
in
36:59
hand
36:59
with
36:59
the
36:59
willingness
37:00
to
37:00
give
37:00
people
37:01
feedback.
37:02
We
37:03
talked
37:03
earlier
37:03
about
37:04
receiving
37:04
feedback,
37:05
but
37:06
the
37:06
idea
37:06
of
37:06
giving
37:07
constructive
37:08
feedback
37:08
as
37:08
well
37:08
as
37:09
giving
37:09
positive
37:10
feedback
37:11
are
37:11
really
37:12
critical
37:13
skills
37:13
for
37:14
leaders.
37:15
Because
37:15
if
37:15
we
37:15
don't
37:16
address
37:17
behavior
37:18
that's
37:18
causing
37:18
problems,
37:19
then
37:20
other
37:20
people
37:21
notice
37:21
that
37:22
and
37:22
it
37:22
sets
37:23
the
37:23
bar
37:24
and
37:24
the
37:25
culture
37:25
as
37:26
one
37:26
of,
37:27
well,
37:28
this
37:29
behavior
37:29
apparently
37:30
is
37:30
okay
37:31
because
37:32
they're
37:32
getting
37:33
away
37:33
with
37:33
it.
37:34
Whether
37:34
it's
37:34
showing
37:34
up
37:35
late
37:35
for
37:35
meetings,
37:36
not
37:36
delivering
37:37
reports
37:37
on
37:38
time,
37:39
having
37:39
a
37:39
report
37:40
that
37:40
you
37:40
do
37:40
turn
37:40
in
37:41
that's
37:41
filled
37:41
with
37:42
errors.
37:43
One
37:43
leader
37:43
was
37:44
always
37:44
fixing
37:45
the
37:45
problems
37:46
that
37:46
were
37:46
in
37:46
the
37:47
reports
37:47
rather
37:47
than
37:48
handing
37:48
it
37:48
back
37:49
to
37:49
the
37:49
person
37:50
and
37:51
having
37:51
them
37:51
fix
37:52
it.
37:53
Whatever
37:53
it
37:53
is
37:53
that's
37:54
keeping
37:54
us
37:54
from
37:55
giving
37:55
feedback
37:56
to
37:56
people,
37:56
we
37:56
need
37:57
to
37:57
examine
37:57
that.
37:58
Why
37:58
am
37:58
I
37:58
being
37:59
hesitant
38:00
to
38:00
be
38:00
honest
38:01
with
38:01
the
38:01
person.
38:01
Sometimes
38:02
we
38:02
don't
38:02
know
38:03
the
38:03
best
38:03
way.
38:04
A
38:04
simple
38:05
structure
38:06
for
38:06
feedback
38:07
is
38:07
to
38:08
open
38:08
up
38:08
with
38:08
something
38:09
you
38:09
appreciate
38:10
about
38:10
the
38:10
person.
38:11
Put
38:11
it
38:11
in
38:11
context.
38:12
Let's
38:12
say
38:12
you've
38:12
got
38:13
a
38:13
customer
38:13
service
38:14
person
38:15
who
38:15
you
38:16
observed
38:17
being
38:18
rude
38:19
or
38:19
less
38:19
than
38:20
exemplary
38:21
with
38:21
one
38:21
of
38:21
your
38:22
customers,
38:22
and
38:22
you
38:23
notice
38:23
how
38:23
the
38:23
customer
38:24
left.
38:25
So
38:26
rather
38:27
than
38:27
going
38:27
up
38:27
to
38:27
the
38:27
person
38:28
and
38:28
saying,
38:28
why
38:29
were
38:29
you
38:29
just
38:29
rude
38:30
to
38:30
this
38:30
person?
38:32
And
38:32
immediately
38:33
putting
38:33
them
38:33
on
38:33
the
38:34
defensive,
38:35
have
38:35
a
38:35
conversation
38:36
that
38:37
starts
38:37
with,
38:37
you
38:38
know,
38:38
let's
38:39
say
38:39
I'm
38:39
talking
38:40
to
38:40
you,
38:40
Coco.
38:40
Normally
38:41
you
38:42
have
38:42
such
38:43
a
38:43
great
38:44
style
38:44
with
38:45
our
38:45
customers.
38:46
They
38:46
smile
38:46
when
38:46
they
38:46
leave.
38:47
I
38:47
noticed
38:48
today,
38:48
though,
38:49
that
38:49
when
38:49
Mrs.
38:50
Jones
38:50
came
38:50
in,
38:51
there
38:51
was
38:52
an
38:52
exchange
38:52
between
38:53
the
38:53
two
38:53
of
38:53
you,
38:54
and
38:54
she
38:54
left
38:55
pretty
38:55
upset.
38:56
One
38:56
of
38:57
the
38:57
first
38:57
things
38:57
to
38:58
do
38:58
is
38:58
not
38:58
make
38:59
assumptions
38:59
about
39:00
the
39:00
person's
39:01
motive.
39:02
We
39:02
don't
39:02
know
39:02
what
39:03
happened
39:03
to
39:03
you
39:03
before
39:04
you
39:04
came
39:04
into
39:04
work
39:05
that
39:05
day.
39:05
You
39:06
could
39:06
have
39:06
just
39:06
gotten
39:07
some
39:07
devastating
39:08
news,
39:09
or
39:09
it
39:09
could
39:10
be
39:10
that
39:10
Mrs.
39:11
Jones
39:11
said
39:11
something
39:12
to
39:12
you
39:12
before.
39:12
I
39:13
noticed
39:14
that
39:14
really
39:15
upset,
39:16
you
39:16
know,
39:16
was
39:16
upsetting
39:17
to
39:17
you.
39:18
So
39:18
we
39:18
want
39:18
to
39:18
ask
39:19
questions
39:20
in
39:20
the
39:20
course
39:21
of
39:21
giving
39:21
feedback
39:22
to
39:23
find
39:23
out,
39:23
you
39:23
know,
39:23
I
39:24
noticed
39:24
your
39:24
exchange,
39:25
what
39:25
was
39:25
going
39:26
on
39:26
with
39:27
you,
39:27
where
39:28
that
39:28
interaction
39:29
occurred,
39:30
listening
39:31
to
39:31
the
39:31
other
39:31
person
39:32
explain
39:32
that
39:33
and
39:34
following
39:34
up
39:35
being
39:35
empathetic
39:36
or
39:36
whatever
39:36
is
39:36
required,
39:37
then
39:38
stating
39:39
what
39:39
it
39:39
is
39:40
that
39:41
you
39:41
expect
39:42
in
39:42
the
39:42
way
39:42
of
39:42
the
39:43
behavior
39:44
so
39:44
they
39:44
have
39:44
a
39:44
clear
39:45
understanding
39:46
of
39:46
what
39:46
is
39:47
required
39:47
in
39:47
this
39:48
situation.
39:49
I
39:49
understand
39:50
it
39:50
was
39:51
upsetting
39:51
when
39:51
she
39:51
said
39:52
this
39:52
to
39:52
you.
39:53
It's
39:54
important
39:54
in
39:55
these
39:55
situations
39:56
to
39:56
remain
39:56
calm.
39:57
That's
39:57
another
39:57
character.
39:58
Strength,
39:58
composure,
39:59
remaining
40:00
calm
40:00
in
40:01
difficult
40:01
situations,
40:02
then
40:03
explaining
40:03
the
40:03
impact.
40:04
I'm
40:05
concerned
40:06
that
40:06
when
40:06
someone
40:07
leaves
40:07
here
40:07
unhappy,
40:08
not
40:08
only
40:09
will
40:09
they
40:09
not
40:10
bring
40:10
us
40:10
business
40:10
in
40:11
the
40:11
future,
40:12
they're
40:12
going
40:12
to
40:13
tell
40:13
other
40:13
people
40:13
about
40:14
that
40:14
experience,
40:15
which
40:15
will
40:15
have
40:15
an
40:16
adverse
40:16
effect
40:17
on
40:17
our
40:17
company
40:18
and
40:18
our
40:18
reputation.
40:20
Helping
40:20
someone
40:21
who's
40:21
normally
40:22
a
40:22
very
40:22
good
40:23
employee
40:24
understand
40:25
the
40:25
impact
40:26
of
40:26
their
40:26
behavior
40:28
helps
40:29
create
40:29
that
40:29
buy
40:30
in
40:30
for
40:31
the
40:31
expected
40:32
behavior.
40:33
And
40:34
then
40:34
the
40:35
final
40:35
thing
40:36
with
40:36
giving
40:37
feedback
40:37
is
40:38
getting
40:38
their
40:38
agreement,
40:39
their
40:40
commitment
40:41
to
40:41
actually
40:42
perform
40:42
the
40:43
behavior
40:43
that
40:43
you've
40:44
outlined.
40:44
Too
40:45
often
40:45
we
40:46
think,
40:46
okay,
40:46
I've
40:47
told
40:47
you,
40:47
this
40:47
is
40:47
due
40:48
by
40:48
three,
40:48
and
40:49
from
40:49
now
40:49
on,
40:49
you're
40:50
going
40:50
to
40:50
get
40:50
in
40:50
by
40:50
three,
40:51
and
40:51
that's
40:51
the
40:52
end
40:52
of
40:52
it.
40:52
If
40:53
they
40:53
don't
40:53
say,
40:54
if
40:54
we
40:54
don't
40:54
take
40:55
the
40:55
time
40:55
to
40:55
have
40:55
them
40:56
say,
40:56
yes,
40:56
I
40:57
can
40:57
do
40:57
that,
40:57
or
40:57
do
40:58
you
40:58
see
40:58
any
40:58
reasons
40:59
why
40:59
you
40:59
won't
41:00
be
41:00
able
41:00
to
41:00
deliver
41:01
this,
41:02
then
41:03
we
41:03
are
41:04
closing
41:04
off
41:04
the
41:05
door
41:05
versus
41:05
opening
41:06
it
41:06
up
41:06
and
41:07
continuing
41:07
the
41:07
dialogue.
41:09
Because
41:09
maybe
41:09
3:00
41:10
presents
41:11
a
41:11
problem
41:11
and
41:11
4:00
41:12
is
41:12
reasonable.
41:13
You
41:13
know,
41:13
these
41:14
little
41:14
things
41:15
that
41:15
we
41:15
can
41:15
clarify.
41:17
And
41:17
then
41:17
the
41:17
final
41:18
thing
41:18
is
41:19
expressing
41:19
your
41:19
belief
41:20
in
41:20
their
41:20
capabilities
41:21
and
41:22
letting
41:22
them
41:23
know
41:23
you're
41:23
in
41:23
their
41:24
corner
41:24
and
41:25
that
41:25
you
41:25
support
41:25
them.
41:26
Sometimes
41:27
people
41:27
object
41:28
to
41:28
this,
41:28
what
41:28
we
41:28
call
41:29
sandwich
41:29
approach,
41:30
where
41:30
you
41:30
start
41:30
with
41:30
a
41:31
positive
41:31
and
41:31
end
41:32
with
41:32
a
41:32
positive.
41:33
To
41:33
me,
41:33
it's
41:34
all
41:34
about
41:34
what
41:35
it
41:35
is
41:35
you
41:35
say
41:36
and
41:36
how
41:36
you
41:37
deliver
41:37
it
41:38
in
41:38
the
41:38
context
41:39
of
41:39
the
41:39
overall
41:40
conversation
41:41
that
41:41
you're
41:42
having.
41:42
I
41:43
heard
41:43
you
41:43
say
41:44
appreciate
41:45
and
41:46
then
41:46
express
41:47
a
41:47
concern
41:48
or
41:48
the
41:48
issue,
41:49
the
41:50
negative
41:50
impact,
41:52
and
41:52
then
41:53
actually
41:53
form
41:53
an
41:53
agreement
41:54
that
41:54
they
41:55
actually
41:56
agree
41:56
to.
41:57
And
41:57
then
41:58
your
41:58
belief
41:59
in
41:59
that.
42:00
What
42:01
a
42:01
great
42:01
system.
42:02
And
42:02
it's
42:03
again,
42:03
one
42:03
of
42:03
those
42:03
things
42:04
we
42:04
can
42:04
practice.
42:05
And
42:05
if
42:05
we
42:05
leave
42:06
out
42:06
a
42:06
step
42:06
one
42:07
time,
42:07
we
42:08
just
42:08
need
42:08
to
42:08
have
42:08
a
42:08
few
42:09
words
42:09
in
42:09
our
42:10
mind
42:10
when
42:11
we
42:11
go
42:11
to
42:11
address
42:12
this
42:12
to
42:12
alleviate
42:13
our
42:13
own
42:14
anxiety
42:14
about
42:15
talking
42:15
to
42:15
them
42:16
and
42:17
recognize
42:17
this
42:18
is
42:18
an
42:18
opportunity
42:19
for
42:19
both
42:19
of
42:19
us
42:20
to
42:20
learn
42:20
and
42:21
grow.
42:22
So
42:23
tell
42:23
us,
42:24
Meredith,
42:25
how
42:25
can
42:25
all.
42:26
We've
42:26
just
42:26
talked
42:26
about
42:27
a
42:27
lot
42:27
of
42:28
concepts
42:29
and
42:30
so
42:30
tell
42:30
us
42:30
how
42:31
grow
42:32
strong
42:32
leaders.
42:32
Your
42:33
company
42:34
can
42:34
help
42:35
our
42:36
listeners,
42:37
our
42:37
founders
42:37
and
42:37
our
42:38
teams
42:38
and
42:38
our
42:39
leaders.
42:40
What
42:41
do
42:41
you
42:41
offer?
42:42
Explain
42:43
how
42:43
your
42:43
tools
42:44
are
42:44
offered.
42:45
Thank
42:46
you.
42:46
Yes,
42:47
we
42:47
are
42:48
a
42:48
product
42:48
company,
42:49
not
42:49
a
42:49
consulting
42:50
company.
42:50
So
42:51
we
42:52
have
42:52
our
42:52
tools
42:53
used
42:53
by
42:54
consultants
42:54
and
42:55
coaches
42:55
with
42:55
their
42:56
clients
42:56
and
42:56
also
42:57
by
42:57
people
42:58
within
42:58
an
42:58
organization
42:59
that
42:59
want
42:59
to
43:00
bring
43:00
these
43:00
kinds
43:01
of
43:01
tools
43:01
internally
43:02
and
43:03
manage
43:03
them.
43:03
The
43:03
360
43:04
assessment
43:05
is
43:05
one
43:05
of
43:05
these
43:05
where
43:06
you
43:06
get
43:06
a
43:06
dashboard
43:07
and
43:07
you
43:08
set
43:08
up
43:08
the
43:08
questionnaires
43:10
and
43:10
send
43:10
them
43:11
out.
43:11
The
43:11
dashboard
43:12
allows
43:12
you
43:12
to
43:12
set
43:13
up
43:13
any
43:14
number
43:14
of
43:14
surveys.
43:15
So
43:15
that's
43:16
one
43:16
piece.
43:17
The
43:17
assessment
43:17
up
43:18
front
43:18
to
43:18
find
43:18
out
43:18
what
43:19
are
43:19
people's
43:19
strengths,
43:19
where
43:20
could
43:20
they
43:21
have
43:21
the
43:21
opportunity
43:22
to
43:22
develop.
43:23
The
43:23
other
43:24
programs
43:25
are
43:25
online
43:26
subscription
43:27
services
43:27
where
43:28
you
43:29
sign
43:29
up
43:29
for
43:30
a
43:30
year,
43:31
where
43:31
you
43:31
have
43:32
access
43:32
to
43:32
all
43:32
this
43:33
content.
43:34
But
43:34
it's
43:35
only.
43:35
They're
43:36
like
43:36
micro
43:37
lessons.
43:37
We
43:38
know
43:38
people
43:38
have
43:38
short
43:39
attention
43:39
spans
43:40
these
43:40
days.
43:41
And
43:41
so
43:42
the
43:42
real
43:42
work
43:43
is
43:43
in
43:43
the
43:44
practice.
43:44
We
43:45
give
43:45
you
43:45
tips
43:45
and
43:46
ideas
43:46
for
43:46
becoming
43:47
a
43:47
better
43:47
listener,
43:48
for
43:48
strengthening
43:49
patients,
43:50
for
43:50
example.
43:51
And
43:51
then
43:52
it's
43:52
going
43:53
out
43:53
to
43:53
practice
43:54
and
43:54
then
43:54
coming
43:54
back
43:55
to
43:55
the
43:55
program
43:55
and
43:56
answering
43:56
some
43:56
questions
43:57
to
43:57
reflect
43:58
on
43:58
how
43:58
it
43:58
went.
43:59
And
43:59
this
43:59
is
44:00
where
44:00
that
44:00
coach
44:00
comes
44:01
in
44:01
because
44:01
we
44:02
have
44:02
the
44:02
ability
44:02
pair
44:03
you
44:03
with
44:04
a
44:04
coaching
44:04
partner.
44:05
If
44:05
you
44:05
are
44:05
a
44:05
coach
44:06
or
44:07
working
44:07
with
44:07
a
44:07
coach,
44:08
that
44:08
individual
44:09
can
44:09
be
44:10
plugged
44:10
in
44:11
to
44:11
see
44:11
your
44:12
answers
44:13
so
44:13
that
44:14
you
44:14
then
44:15
have
44:15
that
44:15
accountability
44:16
and
44:16
support
44:17
on
44:17
an
44:17
ongoing
44:18
basis
44:18
through
44:19
using
44:19
the
44:20
program.
44:21
So
44:21
over
44:22
time
44:22
you're
44:23
practicing
44:23
a
44:23
specific
44:24
skill,
44:25
making
44:25
improvements
44:26
in
44:26
it
44:26
based
44:27
on
44:27
all
44:27
these
44:27
tips
44:28
you're
44:28
getting
44:29
and
44:29
applying
44:30
where
44:30
you
44:31
actually
44:31
can
44:31
improve
44:32
over
44:32
time.
44:33
And
44:33
our
44:33
website,
44:34
GrowStrongLeaders.com
44:35
has
44:36
information
44:36
about
44:37
those
44:38
programs.
44:39
Also
44:39
our
44:39
books
44:40
on
44:40
character
44:41
and
44:41
communication
44:42
and
44:42
peer
44:42
coaching,
44:43
as
44:43
well
44:43
as
44:44
my
44:44
podcast.
44:45
If
44:45
somebody's
44:46
interested
44:46
in
44:47
hearing
44:48
these
44:48
conversations
44:49
that
44:49
I
44:50
have
44:50
with
44:50
leaders
44:50
about
44:51
how
44:51
they've
44:51
grown
44:52
as
44:53
a
44:53
leader
44:53
and
44:53
how
44:53
they
44:53
help
44:54
grow
44:54
others
44:55
as
44:55
leaders.
44:57
Awesome.
44:57
And
44:58
so
44:58
a
44:58
founder
44:59
could
44:59
sign
44:59
up
45:00
her
45:00
team
45:01
for
45:02
one
45:02
of
45:02
these
45:02
programs
45:03
or
45:03
the360
45:04
and
45:04
or
45:05
the
45:05
subscription
45:06
or
45:07
could
45:07
do
45:07
it
45:07
herself,
45:08
correct?
45:09
Yes.
45:12
What
45:12
I
45:12
would
45:13
suggest
45:13
is
45:14
there's
45:14
a
45:14
place
45:14
for
45:14
them
45:15
to
45:15
contact
45:15
me
45:16
on
45:16
our
45:17
website
45:17
or
45:17
they
45:18
can
45:18
email
45:18
me
45:19
at
45:19
meredithgrowstrungleaders.com
45:21
or
45:21
connect
45:21
with
45:21
me
45:22
on
45:22
LinkedIn
45:23
and
45:23
have
45:23
a
45:24
conversation
45:24
about
45:25
what
45:25
they
45:26
are
45:26
currently
45:27
doing
45:27
and
45:28
what
45:28
we
45:28
offer
45:29
might
45:29
be
45:29
a
45:30
fit
45:30
for
45:30
them.
45:31
It
45:31
sounds
45:31
like
45:32
this
45:32
is
45:32
a
45:32
great
45:33
additional
45:34
feather
45:34
in
45:35
the
45:35
cap
45:35
of
45:35
a
45:35
coach
45:36
or
45:36
consultant.
45:37
I
45:38
have
45:38
lots
45:38
of
45:38
coaches
45:39
and
45:39
consultants
45:40
who
45:40
listen
45:40
into
45:41
the
45:41
show.
45:41
So
45:42
what's
45:42
the
45:42
best
45:42
way
45:43
for
45:43
a
45:43
coach
45:43
or
45:43
consultant
45:44
to
45:45
learn
45:45
more
45:45
about
45:46
your
45:46
toolkit
45:46
and
45:47
how
45:47
they
45:47
could
45:48
use
45:48
it?
45:49
Client
45:50
going
45:50
to
45:50
our
45:51
website.
45:51
We've
45:52
worked
45:52
with
45:52
consultants
45:53
for
45:54
almost
45:54
30
45:54
years
45:55
now
45:55
with
45:56
our
45:56
360
45:57
feedback
45:57
tool
45:57
where
45:58
that's
45:58
a
45:58
part
45:58
of
45:58
the
45:59
package
45:59
they
45:59
offer
46:00
to
46:00
their
46:00
clients
46:01
either
46:01
in
46:02
their
46:02
one
46:02
on
46:02
one
46:02
coaching
46:03
or
46:03
as
46:04
part
46:04
of
46:04
a
46:04
leadership
46:05
development
46:05
program.
46:06
It's
46:06
the
46:06
front
46:06
end
46:07
piece
46:07
so
46:08
there's
46:08
a
46:08
lot
46:08
about
46:09
it
46:09
that
46:09
can
46:09
be
46:09
customized
46:10
and
46:10
branded
46:11
for
46:12
a
46:12
coach
46:12
or
46:13
a
46:13
consultant
46:13
to
46:13
use.
46:14
That
46:15
is
46:15
really
46:15
cool.
46:16
That
46:16
sounds
46:16
like
46:17
a
46:17
great
46:17
toolkit
46:18
for
46:18
someone
46:18
in
46:19
that
46:19
type
46:19
of
46:19
business
46:20
and
46:20
a
46:21
great
46:21
value
46:21
add.
46:22
Not
46:22
having
46:22
to
46:22
create
46:22
everything
46:23
from
46:23
scratch.
46:23
And
46:24
you
46:24
have.
46:25
It's
46:25
a
46:25
really.
46:26
You've
46:26
worked
46:26
with
46:27
a
46:27
technologist.
46:28
I
46:28
was
46:28
just
46:28
talking
46:29
to
46:29
the
46:30
person
46:30
that
46:30
you've
46:31
been
46:31
working
46:31
with
46:31
and
46:32
your
46:32
team
46:33
has
46:33
grown
46:34
a
46:34
really
46:34
neat
46:35
technology
46:36
platform.
46:36
Somebody
46:37
could
46:37
really
46:38
benefit
46:39
and
46:39
leverage
46:40
the
46:40
30
46:40
years
46:41
of
46:41
work
46:41
you've
46:41
put
46:42
in.
46:42
What
46:42
is
46:42
that
46:43
final
46:44
word
46:44
of
46:45
wisdom
46:45
or
46:46
insights
46:47
you'd
46:47
like
46:47
to
46:48
bring
46:48
to
46:48
founders
46:49
who
46:49
are
46:50
growing
46:50
their
46:50
companies
46:51
and
46:51
facing
46:52
all
46:52
the
46:53
challenges
46:53
of
46:53
growth?
46:54
I
46:54
think
46:54
this
46:55
area
46:55
of
46:55
appreciation
46:57
of
46:58
yourself
46:58
and
46:59
others,
47:00
if
47:00
we
47:01
can
47:01
bring
47:01
loving
47:02
kindness
47:03
to
47:03
ourselves
47:05
and
47:05
to
47:06
every
47:06
individual
47:07
we
47:07
interact
47:08
with,
47:08
that
47:09
will
47:09
have
47:09
a
47:09
profound
47:10
impact
47:10
on
47:11
the
47:11
world.
47:12
It
47:12
might
47:12
be
47:12
our
47:13
world,
47:13
but
47:14
the
47:14
ripple
47:14
effect
47:15
of
47:15
helping
47:16
others
47:16
know
47:17
how
47:17
much
47:17
we
47:17
value
47:18
them,
47:19
what
47:19
it
47:19
is
47:19
about
47:20
them
47:20
we
47:20
appreciate.
47:21
Not
47:22
just
47:22
in
47:22
the
47:22
words
47:22
that
47:23
we
47:23
say,
47:24
but
47:24
in
47:24
the
47:24
attention
47:25
that
47:25
we
47:25
give
47:25
them.
47:26
The
47:27
questions
47:27
we
47:27
ask
47:28
them
47:28
the
47:29
words
47:29
of
47:29
affirmation
47:30
that
47:30
communicate
47:31
to
47:31
them.
47:32
I
47:33
matter
47:34
because
47:34
at
47:34
the
47:35
end
47:35
of
47:35
the
47:35
day,
47:36
when
47:36
we
47:36
think
47:36
about
47:37
our
47:37
dying
47:39
and
47:40
what
47:40
impact
47:41
have
47:41
we
47:41
made,
47:42
I
47:43
think
47:43
when
47:43
we
47:44
can
47:44
elevate
47:45
others
47:46
in
47:46
their
47:46
own
47:47
minds
47:48
about
47:48
who
47:48
they
47:49
are
47:49
and
47:49
who
47:50
they
47:50
can
47:50
be,
47:51
including
47:52
ourselves,
47:53
that's
47:54
one
47:54
of
47:54
the
47:54
most
47:55
profound
47:55
gifts
47:56
we
47:56
can
47:56
give
47:57
to
47:57
another
47:57
human
47:57
being.
47:58
So
47:58
I
47:58
would
47:59
just
47:59
encourage
48:00
your
48:00
listeners
48:01
to
48:01
think
48:01
about
48:02
how
48:02
can
48:03
I
48:03
be
48:03
that
48:04
with
48:05
everyone
48:05
I
48:06
encounter
48:06
at
48:07
home,
48:07
at
48:08
work,
48:08
with
48:08
my
48:09
friends,
48:09
in
48:10
every
48:10
aspect
48:10
of
48:11
my
48:11
life.
48:15
Beautiful
48:16
guidance.
48:17
Now
48:18
that
48:18
sounds
48:18
like
48:18
the
48:19
wisdom
48:19
of
48:19
a
48:20
woman.
48:20
Thank
48:20
you
48:21
Meredith.
48:21
Thank
48:22
you
48:22
so
48:22
much
48:23
for
48:23
joining
48:23
us
48:24
today
48:24
and
48:25
for
48:26
bringing
48:26
these
48:27
beautiful
48:27
tools,
48:28
this
48:29
really
48:30
deep,
48:30
wonderful
48:30
guidance
48:31
that
48:31
we
48:31
can
48:31
use
48:32
with
48:32
our
48:32
teams
48:33
and
48:33
with
48:33
ourselves.
48:34
For
48:35
everybody
48:35
listening,
48:36
thank
48:36
you
48:36
for
48:36
being
48:36
here
48:37
today.
48:37
Thank
48:38
you
48:38
for
48:39
creating
48:40
businesses
48:41
that
48:41
matter
48:41
and
48:42
create
48:42
good
48:42
in
48:42
the
48:43
world.
48:43
And
48:44
certainly
48:45
be
48:45
sure
48:46
to
48:46
Visit.
48:48
Our.
48:49
Websites
48:50
growthleaders.com
48:51
Is
48:52
that
48:52
right?
48:52
Say
48:53
again.
48:53
Strong
48:55
leaders
48:53
grow
48:54
strong
48:55
leaders.com
48:56
grow
48:57
strongleaders.com
48:58
if
48:58
you
48:58
enjoyed
48:59
the
48:59
show
48:59
today,
49:00
please
49:00
be
49:01
sure
49:01
to
49:01
like,
49:02
follow
49:02
and
49:02
share
49:03
to
49:04
infuse
49:04
more
49:04
wisdom
49:05
in
49:05
your
49:05
business.
49:06
Be
49:06
sure
49:07
to
49:07
take
49:07
the
49:07
Growth
49:08
Readiness
49:08
quiz
49:09
at
49:09
a
49:09
ForceForGood
49:10
biz
49:11
quiz
49:12
and
49:12
then
49:12
cover
49:13
insights
49:14
that
49:14
are
49:14
most
49:15
needed
49:15
in
49:15
your
49:16
business.
49:16
The
49:17
world
49:17
is
49:18
made
49:18
to
49:18
better
49:19
by
49:19
women
49:19
led
49:20
business.
49:20
Let's
49:21
go
49:21
make
49:21
the
49:22
world
49:22
a
49:22
better
49:22
place.
49:24
Thank
49:24
you.