Latest / EDUCAUSE Rising Voices
Reimagining Onboarding for Student Help Desk Teams
Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice, student employees gain confidence and cross-campus awareness—leading to stronger IT support and better preparation for future careers.
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The skinny
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