Audrey William - Ecosystm - Apps, Personalisation, & The Customer Journey
Audrey William is a Principal Advisor at Ecosystm, based in Sydney, Australia. She recently published a research paper on the contact centre industry in 2019.
In this episode Audrey talks about contact centres, apps, personalisation, and the importance of great customer journey analytics.
https://www.linkedin.com/in/audrey-william-3a4a04/
https://www.ecosystm360.com/
The skinny
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